Technical Service Center

What Technical Service Center does

Technical Service Center is a privately held IT services firm founded in 2007 and headquartered in Phoenix, Arizona, operating from two Phoenix-area addresses and employing 1-10 people. The company delivers managed IT support, business-focused technology consulting, and custom application development to small and medium businesses across five vertical industries: Education, Legal, Medical, Non-Profit, and Professional Services. Its service portfolio spans business continuity and disaster recovery, mobile computing solutions, computer repair and maintenance, asset management, vendor management, network/server installation, website hosting and creation, project management (including the proprietary ProjectLite methodology), custom .NET application development under AGILE, systems integration, and ERP software implementation (including PeopleSoft). Industry-specific capabilities include FERPA-compliant student records solutions (SASI XP, Genesis), HIPAA-compliant electronic medical records systems, legal document and litigation support tooling (DOCSOpen/eDOCS, WorkSite, Summation, Concordance, TimeSlips, Billing Matters), and open-source-based technology stacks for non-profits including Rotary International.

The firm's revenue model combines professional services engagements (consulting, project implementation, custom development) with recurring managed IT support delivered through proactive remote monitoring and remote assistance tools (TeamViewer). Pricing is quote-based and customized to client needs, with multi-year contract programs offered for technology expense predictability. Go-to-market is consultative and direct, with the website and industry-specific case studies driving top- and mid-funnel awareness and an initial consultation offered as the primary conversion mechanism. Services are delivered via remote assistance tools and on-site engagement in the Phoenix region, with no disclosed geographic expansion beyond Arizona. Marquee named customers include Harvard University, Rotary International, and a Top 10 Chicago law firm, although the firm positions itself primarily as an SMB-focused provider delivering enterprise-grade capabilities at SMB price points.

The firm's technical foundation is built around ITIL-conformant service delivery, .NET custom development under AGILE methodologies, SIIA-certified software licensing compliance expertise, and standardized configuration approaches that compress deployment time. Distribution is single-channel and domestic, relying on its website (technicalservicecenter.com), industry-specific case studies, and inbound consultation requests. There are no disclosed funding rounds, acquisitions, mergers, leadership changes, awards, patents, or capital-markets events in the source data, and the firm operates without disclosed external investors or parent-company relationships.

Name

Technical Service Center

Legal name

Technical Service Center

Website

https://technicalservicecenter.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

1–10 employees

Short description

Technical Service Center is a privately held Phoenix-based IT services firm providing managed IT support, business consulting, and custom .NET application development to small and medium businesses across Education, Legal, Medical, Non-Profit, and Professional Services verticals.

Ownership category

akta.pro rank

Product category

IT Managed Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

Service Desk & Help Desk Services (BPAEAJAA), Technical Enablement & Adoption Services (Change Management, Adoption, Champions) (BPAEANAC)

Keywords

• IT managed services
• System maintenance
• IT installation services
• Business technology solutions
• SMB IT support

Headquarters

HQ city

Phoenix

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. IT Consulting and Advisory Services: Business-focused technology consulting providing jargon-free advice on technology strategy, software licensing, hardware leasing, and total cost of ownership optimization. Delivered through initial consultations and ongoing advisory relationships.
2. Managed IT Support and Maintenance: Ongoing worry-free maintenance of technology through proactive remote monitoring, automated maintenance, and remote assistance tools. Covers desktop, laptops, servers, and networks.
3. Project Implementation Services: Implementation services for network/server installation, ERP software, systems integration, website hosting/creation, and custom application development. Projects range from small deployments to multi-year enterprise implementations.
4. Custom Application Development: Custom software development using AGILE methodologies in .NET environment, including online registration systems, tracking systems, and automated billing solutions.
5. Training and Custom Solutions: Custom training solutions to help employees leverage technology investments, plus custom development for specific business needs such as donor management, fund management, and automated claim processing.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Technical Service Center is a Phoenix-based IT services firm providing business and technological solutions to small and mid-sized organizations. Its core work involves system maintenance, installation, and ongoing IT support across education, legal, medical, non-profit, and professional services verticals, delivering enterprise-grade IT practices to organizations that typically lack internal IT resources.

Product overview

Technical Service Center is an IT services company that provides managed technology services and business solutions rather than a packaged software product. The company offers a comprehensive portfolio of service offerings including business continuity and disaster recovery, mobile computing, computer repair and maintenance, asset management, vendor management, network/server installation, website hosting, project management, custom application development (.NET/AGILE), systems integration, and ERP implementation. They also deliver industry-specific solutions for Education (FERPA-compliant student records systems like SASI XP and Genesis, learning management systems), Legal (document management, time & billing, litigation support), Medical (HIPAA-compliant electronic records), Non-Profit (donor management, open-source solutions), and Professional Services (AutoCAD, QuickBooks support). Services are organized around business functions including Executive Assistance, Sales & Marketing, Operations, Human Resources, Business Strategy, and International Solutions. The company's approach emphasizes business-focused technology consulting rather than technology for its own sake.

Differentiator

Problem solved

Functional benefit

Products and services

• Business and Technological Solutions

Quantifiable outcome

• Business continuity planning can restore operations within a week after catastrophic events
• +2 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Regional players

• ITFreedom: ITFreedom is a regional MSP focused on healthcare, legal, and nonprofit verticals with managed IT and compliance services - closely matching Technical Service Center's vertical mix and SMB/mid-market service profile.
• BlackPoint IT: BlackPoint IT is a regional managed services provider in the Southwest US with a comparable SMB focus, proactive monitoring, and industry-tailored offerings, making it the closest geographic competitor to Technical Service Center's Phoenix home base.

Direct peers

• Dataprise: Dataprise delivers managed IT, cybersecurity, and cloud services to mid-market organizations, comparable in service mix (managed support, helpdesk, project work) and vertical breadth to Technical Service Center.
• US Signal: US Signal offers managed IT, data protection, and network services to mid-market and enterprise clients, a comparable hybrid MSP/systems-integration model with proactive monitoring and remote support capabilities.
• Ntiva: Ntiva is a managed IT services provider serving SMB and mid-market clients with proactive monitoring, helpdesk, and cloud services - directly mirroring Technical Service Center's core managed-support offering and SMB/mid-market focus.
• Coretelligent: Coretelligent provides managed IT and co-managed services with a focus on regulated industries and white-glove support, overlapping with Technical Service Center's compliance-heavy vertical positioning (Legal, Medical, Non-Profit).

Broad incumbents

• Kaseya: Kaseya is the dominant platform/vendor to MSPs (RMM, PSA, cybersecurity) and represents both an enabling technology layer and the broader incumbent competition Technical Service Center operates against for SMB managed services.
• ConnectWise: ConnectWise provides the operating platform (PSA, RMM, cybersecurity) used by thousands of MSPs including small operators like Technical Service Center, and competes for similar end clients through its partner ecosystem.
• Insight Enterprises: Insight is a large global solutions integrator and managed services provider that delivers IT strategy, integration, and managed support across verticals - a much larger incumbent with overlapping services to Technical Service Center's consulting and integration work.

Emerging players

• eSecurify: A smaller managed security/IT services provider with comparable SMB focus and multi-vertical coverage; overlaps with Technical Service Center on security audits and compliance-driven engagements.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Technical Service Center