What Extraco Technology does

Extraco Technology is a privately held managed IT services provider founded in 2002 and headquartered in Waco, Texas, with an 11-50 employee footprint (approximately 20+ team members visible publicly). The firm sells to small and mid-market organizations across municipalities, healthcare providers, educational institutions, financial institutions, and general businesses, offering both local onsite support in Central Texas and a nationwide cloud-delivered offering called CompleteCloud.

The core technology platform is CompleteCloud, a subscription-based IT solution that delivers virtualized workstations, servers, networking equipment, software, and managed security on a per-user, per-month basis, backed by a triple-redundant T4-level data center with disaster recovery. The architecture is designed to run resource-intensive applications such as AutoCAD, Civil 3D, Revit, Bentley, Catia, and SolidWorks from any device without performance loss. Complementary products include Managed IT Services (24/7 helpdesk, vendor liaison, monitoring, flat-rate monthly support), Structured Cabling (Cat 5e/6, fiber optics), Hosted Phone Systems (VoIP), Security Cameras (analog, IP, and cloud-based surveillance), Dark Web Monitoring (Password 101 via ThreatDown), Vape Detection (HALO Smart Sensor environmental monitoring), Secure Door Access (Brivo IP access control), Microsoft 365 integration, and Web Development and Advertising services.

Revenue is generated through a mix of recurring monthly subscriptions (Managed IT, CompleteCloud, hosted phone, cloud video surveillance storage), hardware and software resale, project-based professional services (cabling, installation, web development), and ongoing security monitoring contracts. Go-to-market is sales-led with an inside-sales helpdesk accessible via phone, remote support, and onsite visits; pricing is quote-based and not publicly disclosed. Customer logos span credit unions, city governments, police departments, oral surgery and emergency room healthcare providers, and title insurance firms, with reported service-level performance of 90% of tickets resolved within 30 minutes and 9 of 10 calls answered within 5 minutes by a U.S.-based support team.

Name

Extraco Technology

Legal name

Extraco Technology

Website

https://extraco.tech

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Short description

Extraco Technology is a Waco, Texas-based managed IT services provider offering its subscription-based CompleteCloud platform alongside managed IT, VoIP, security cameras, structured cabling, dark web monitoring, and Microsoft 365 integration to SMBs, municipalities, healthcare, education, and financial institutions nationwide.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

End-User Computing Outsourcing (EUC / Desktop Services) (BPAEAMAE)

akta.pro secondary industries

Network Implementation & Integration Services (BPAEAEAB), Network Operations Outsourcing (NOC Services) (BPAEAMAD)

Keywords

• Managed IT services
• Cloud computing solutions
• Structured cabling services
• Network security systems
• IT helpdesk support

Headquarters

HQ city

Waco

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Managed IT Services: Monthly IT support plans providing cost-effective alternative to hiring IT staff. Includes phone, remote and onsite support, vendor liaison, system monitoring, and hardware/software support with flat rate monthly billing.
2. CompleteCloud Subscription: Per user, per month pricing model that includes all IT hardware, software, cloud networking, security, and 24/7 IT support. Fixed monthly rate that never changes.
3. Hardware and Software Sales: Sale of hardware and software equipment with vendor liaison support. Equipment leasing available.
4. Web Development and Advertising Services: Full-service advertising agency providing website development, web hosting, social media management, creative advertising, and PR services.
5. Security Camera Systems: Sale and installation of analog and IP camera systems, both indoor and outdoor, with cloud-based video surveillance options.
6. Structured Cabling Services: Installation services for structured voice and data cabling, fiber optics, Cat 5e, Cat 6, cable certification and testing, and mounting services for TVs, projectors, and wireless access points.
7. Hosted Phone Systems: VoIP phone service delivered through internet connection with mobile app, extensions, virtual receptionist, call transfers, and conferencing features on a per-user monthly fee basis.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Extraco Technology is a managed IT services provider based in Waco, Texas, offering subscription-based CompleteCloud infrastructure (cloud-hosted workstations, servers, and networking) along with managed IT helpdesk support, structured cabling installation, hosted VoIP phone systems, security camera systems, dark web monitoring, vape detection sensors, IP-based access control, and web development/advertising services to businesses, schools, municipalities, healthcare providers, and financial institutions.

Product overview

Extraco Technology is an IT services provider offering a portfolio of managed technology services centered around its CompleteCloud cloud-based IT platform. CompleteCloud serves as the core subscription-based offering, providing virtualized workstations, servers, networking, and security via a per-user, per-month pricing model. Complementary add-on modules include Managed IT Services (helpdesk, vendor liaison, monitoring), Structured Cabling (fiber optics, Cat 6), Hosted Phone Systems (VoIP), Security Cameras (analog and IP/cloud-based), Dark Web Monitoring, Vape Detection (HALO sensors), Secure Door Access (IP-based), and Web Development & Advertising. The company also integrates Microsoft 365/Office 365 as part of its service portfolio. Services target businesses, schools, municipalities, and healthcare organizations seeking to outsource IT infrastructure without maintaining internal departments.

Differentiator

Problem solved

Functional benefit

Products and services

• CompleteCloud Subscription-based cloud-hosted IT solution providing virtualized workstations, servers, and networking equipment with per-user, per-month pricing. Includes all hardware, software, 24/7 IT support, triple-redundant disaster recovery, and managed security; supports resource-intensive applications like AutoCAD, Civil 3D, Revit, and SolidWorks from any device.
• Managed IT Services Monthly IT support plan providing outsourced IT department functions for businesses, including a fully staffed helpdesk (phone, remote, onsite), vendor liaison support, system monitoring, hardware/software sales, data backup, proactive maintenance, and technology consulting on a flat-rate monthly billing model.
• Structured Cabling Network infrastructure installation services including structured voice and data cabling, Cat 5e, Cat 6, and fiber optic installation, cable certification and testing, patch panel termination, wireless access point mounting, and design/implementation of structured cabling systems. Certified Hitachi installer.
• Hosted Phone Systems Cloud-based VoIP business phone service delivered over internet connection with features including extensions, multi-level virtual receptionist, call transfers, conferencing, voicemail to email, call recording, and a mobile app. Priced per user monthly with no upfront capital investment and scalable add/remove user management via the web.
• Web Development & Advertising Full-service advertising agency offering website development, secure web hosting, social media management, and creative advertising/PR services with an in-house graphic design team for creative elements across multiple media types.
• Security Cameras Video surveillance solutions offering analog (coax-based) and IP camera systems for indoor and outdoor use. IP cameras feature high definition, PoE power, and cloud-based video surveillance with T4-level data center storage, automatic firmware updates, and unlimited camera scalability on a pay-for-what-you-need storage model.
• Dark Web Monitoring Password 101 monitoring service that scans millions of sources including botnets, criminal chat rooms, peer-to-peer networks, malicious websites, blogs, bulletin boards, and black market sites to detect compromised credentials. Provides initial audit, 24/7/365 monitoring, and immediate breach notification via text, email, and other pathways.
• Vape Detection HALO Smart Sensor-based environmental monitoring that detects vaping, smoking, dangerous chemicals (nitrous oxide, ethanol, ammonia, volatile organic compounds), temperature/humidity changes, and room occupancy. Designed for areas where cameras are not permitted, with alerts via SMS, email, or video monitoring tools.
• Secure Door Access IP-based access control systems with web-based administration, remote access, and multi-site support. Includes door schedule configuration, central console management, live event/alarm reporting, Active Directory integration, and touchless mobile credential solutions scalable from single door to multi-site enterprises.
• Microsoft 365 Implementation Deployment, migration, training, and support services for Microsoft 365 productivity suite including Office apps (Word, Excel, PowerPoint), Outlook/Exchange email, OneDrive storage, and Microsoft Teams for chat, meetings, and calling, with web, mobile, and desktop access.

Quantifiable outcome

• 90% of tickets resolved within 30 minutes by U.S. based support team
• +2 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability4 records

Feature6 records

Partnerships

Eleven partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationTechnology partner providing Microsoft 365 integration and solutions. Extraco Technology helps businesses choose and implement Microsoft 365 solutions with installation, training, and support services.
• Region 12 (ESC12)coreStrategic or Co-development PartnerEducational partner serving the Texas education community through regional educational service center collaboration.
• Alibi SecuritycoreTechnology or IntegrationSecurity camera partner providing surveillance solutions as part of comprehensive security offerings.
• IPVideo/PelcocoreTechnology or IntegrationSecurity camera partner providing video surveillance solutions for businesses.
• DellcoreTechnology or IntegrationHardware partner providing Dell computers and server equipment for business IT solutions.
• ThreatdowncoreTechnology or IntegrationCybersecurity partner providing dark web monitoring and security threat protection solutions.
• Eagle Eye NetworkscoreTechnology or IntegrationCloud-based video surveillance partner providing cloud VS solutions with unlimited camera support.
• BrivocoreTechnology or IntegrationAccess control partner providing IP-based secure door access solutions with web-based administration.
• VerkadacoreTechnology or IntegrationSecurity partner providing cloud-based security cameras and access control with enterprise management.
• Digital WatchdogcoreTechnology or IntegrationSecurity camera partner providing HD surveillance solutions for indoor and outdoor applications.
• Axis CommunicationscoreTechnology or IntegrationSecurity camera partner providing professional-grade IP cameras for surveillance systems.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Kelser Corporation: Kelser is a managed IT services and cybersecurity firm serving SMB and mid-market organizations in the Northeast, with a similar full-service outsourced IT model to Extraco.
• Dataprise: Dataprise is a managed IT and cybersecurity provider for mid-market organizations with a portfolio spanning cloud, network operations, security, and unified communications — analogous to Extraco's full-stack MSP approach.
• Ntiva: Ntiva is a mid-market managed IT services provider offering cloud, cybersecurity, backup, and helpdesk to SMB and mid-market clients across multiple U.S. regions — closely mirroring Extraco's CompleteCloud-plus-helpdesk model.
• CompassMSP: CompassMSP is a rollup of regional managed IT service providers offering cloud, security, and helpdesk services across multiple U.S. markets — a comparable regional-to-national MSP operating model.
• NetGain Technologies: NetGain Technologies is a managed IT and cloud services provider serving SMB and mid-market clients — comparable in scale and service portfolio to Extraco's CompleteCloud offering.
• CMIT Solutions: CMIT Solutions operates a national franchise network of managed IT service providers serving SMBs with helpdesk, cloud, cybersecurity, and compliance services — directly comparable to Extraco's SMB/government/vertical mix.
• Corsica Technologies: Corsica Technologies delivers managed IT, cybersecurity, and compliance services to SMB and mid-market customers, including regulated industries — overlapping with Extraco's vertical mix in financial services, healthcare, and government.

Broad incumbents

• Insight Enterprises: Insight Enterprises is a global IT solutions integrator offering hardware, software, and managed services to enterprise and mid-market clients — a broad incumbent operating in adjacent IT services categories.
• CompuCom: CompuCom is a large-scale IT managed services and workplace solutions provider serving enterprise and mid-market clients — an incumbent that competes broadly with Extraco's managed IT and end-user computing services.

Others

• Eagle Eye Networks: Eagle Eye Networks is a cloud-based video surveillance platform provider and one of Extraco's core technology partners — relevant as an enabling vendor rather than a direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCiJqQt_exenDALJaty_BT3A
• LinkedInlinkedin.com/company/10082482

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Extraco Technology