Within Reach

Unified Communications as a Service (UCaaS)withinreach.nl

Company typePrivate
Founded2015
HeadquartersValbonne, France
Headcount51–100
GTM typeB2B
OfferingSoftware

Within Reach firmographics

Firmographics

Name: Within Reach
Legal name: Enreach
Website: https://withinreach.nl
Company type: Private
Founded year: 2015
Operating status: Operating
Headcount range: 51–100 employees
Ownership category
akta.pro rank

Within Reach industry classification

Industry

Product category: Unified Communications as a Service (UCaaS)
NAICS: Telephone Call Centers (56142), Computer Systems Design and Related Services (5415), Computer Systems Design Services (541512)
SIC: Services-Telephone Interconnect Systems (7385), Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
akta.pro primary industry: Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
akta.pro secondary industries: Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA)

Keywords

Unified communications
Cloud contact center
UCaaS platform
Business telephony
Telecom services

Where Within Reach is headquartered

Location

Headquarters

HQ city: Valbonne
HQ country: France
HQ region: Europe

Offices12 records

Markets served

Within Reach business model

Business model

GTM type: B2B
Offering type: Software
Cost components: Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Supply Chain

Revenue model

UCaaS and Contact Center Subscriptions: Subscription-based unified communications and contact center solutions providing cloud PBX, video solutions, and omnichannel contact center capabilities. Revenue generated through recurring subscriptions scaled by business size and features.
Telecom and Mobile Services: Integrated telecom and mobile services with local support to meet compliance requirements. Provides fixed connectivity, broadband, and mobile plans.
Whitelabel Platform (Enreach UP): Whitelabel, mobile-first UC platform for service providers, enabling partners to offer their own branded communication solutions.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Within Reach product offering

Product offering

Core offering

Within Reach operates the Enreach brand and sells AI-driven unified communications (UCaaS) and cloud contact center (CCaaS) solutions, including the Enreach Contact cloud PBX, Enreach Swyx PBX, and the Enreach UP whitelabel UC platform, alongside omnichannel and outbound contact center suites, the Shomi AI assistant and AI Marketplace, and integrated fixed, mobile, and broadband connectivity services (including Fixed Mobile Convergence and Operator Connect for Microsoft Teams) to European small businesses, mid-market firms, contact centers, and service provider/reseller partners.

Product overview

Enreach is a leading European provider of AI-driven communication and Smart Contact solutions offering a comprehensive platform-plus-modules architecture. The core portfolio comprises four main product lines: Business Communications (Enreach Contact, Enreach Swyx, and Enreach UP for service providers), Customer Engagement (Omnichannel and Outbound contact centre solutions), Artificial Intelligence (Shomi personal assistant and AI Marketplace), and Productivity/Connectivity tools (Microsoft Teams Calling, Microsoft 365, Desktop Services, Fixed Mobile Convergence, Operator Connect, Mobile Plans, and Broadband). The platform enables businesses to streamline workflows through UCaaS, contact centre, and automation solutions, supplemented by integrated telecom and mobile services with local support across European markets.

Differentiator

Problem solved

Functional benefit

Brands

Enreach Contact: Game-changing cloud telephony for business, part of Business Communications product line.
Enreach Swyx
Enreach UP
Shomi
AI Marketplace
Omnichannel
Outbound

Products and services

Enreach Contact Cloud-based business telephony and UCaaS platform providing cloud PBX and video solutions to boost collaboration, targeted at European small, mid-size, and enterprise businesses.
Enreach Swyx Industry-leading PBX solution available on-premise, from the cloud, or for rent, used as a flexible business communications platform for European organizations.
Enreach UP Whitelabel, mobile-first unified communications platform that enables service providers to deliver their own branded UC services to end customers.
Enreach Omnichannel Cloud contact center solution for support teams that optimizes customer interactions across multiple communication channels, for European contact center and customer service operations.
Enreach Outbound Call center solution for outbound sales teams to manage and optimize telesales and outbound campaigns.
Shomi AI-powered personal assistant for smarter business communication, embedded in Enreach Contact and used to enhance business interactions.
AI Marketplace Curated marketplace of tailored AI tools ready to implement in business processes to enhance communication workflows, including generative AI capabilities.
Microsoft Teams Calling Service that turns Microsoft Teams into a full business telephony system, integrating enterprise-grade calling capabilities with the Microsoft Teams platform.
Operator Connect for Microsoft Teams Microsoft-certified Operator Connect service that adds enterprise-grade calling capabilities directly to Microsoft Teams.
Fixed Mobile Convergence Solution that integrates fixed voice services with mobile communications, providing seamless business connectivity across fixed and mobile endpoints.
Mobile Plans Mobile subscription plans tailored to business requirements with flexible data and voice options, distributed via the reseller channel.
Enreach Broadband Business broadband internet connectivity services providing reliable internet access for business operations.

Companies that use Within Reach

Customer profile

Segments4 records

Ideal customer profiles4 records

Within Reach technology and API

Technology

Technology focussed Yes

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability4 records

Feature6 records

Within Reach partnerships and signals

Strategic signal

Partnerships

One partnership is on record.

HaptapcoreStrategic or Co-development PartnerStrategic partnership announced to accelerate Microsoft Teams Phone growth. Haptap and Enreach collaborate to enhance Microsoft Teams Phone offerings, combining Enreach's UCaaS capabilities with Haptap's expertise in Teams Phone deployment.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Within Reach competitors and assessment

Company assessment

Direct peers

NFON: European-headquartered cloud PBX and UCaaS provider focused on SMB and channel partners — the closest like-for-like geographic and product peer to Enreach within continental Europe.
Genesys: Enterprise CCaaS and customer experience platform with AI-driven orchestration; comparable to Enreach's Omnichannel and Outbound contact center products and AI-led vision.
Five9: Cloud contact center vendor with AI and workflow automation; comparable to Enreach's Omnichannel and Outbound products and increasingly converging with UCaaS suites.
8x8: Cloud-based voice, contact center and unified communications provider with strong UCaaS/CCaaS overlap; competes in similar SMB and mid-market segments as Enreach across Europe.
Vonage (Ericsson): Cloud communications platform providing UCaaS, CCaaS and CPaaS APIs; comparable offering breadth to Enreach, particularly via Vonage's contact center and programmable communications stack.
RingCentral: Global cloud UCaaS and CCaaS vendor offering cloud PBX, contact center and AI-driven communications to SMB and enterprise — directly comparable to Enreach's UCaaS/CCaaS portfolio and channel-led model.

Broad incumbents

Microsoft (Teams Phone): Dominant productivity suite whose Teams Phone offering bundles voice and now contact center; key incumbent competitor and simultaneously an Enreach integration partner via Operator Connect and Haptap.
Zoom: Global video-first UCaaS vendor that has expanded into Zoom Phone, Zoom Contact Center and AI Companion — a broad incumbent whose bundled suite competes with Enreach Contact and Swyx.
Cisco (Webex): Incumbent collaboration vendor with Webex Calling, Webex Contact Center and broad enterprise channel; competes with Enreach across UC, CC and Microsoft-adjacent voice deployments.

Emerging players

Sinch: European-headquartered CPaaS and conversational AI provider enabling messaging, voice and customer engagement APIs — adjacent to Enreach's AI Marketplace and contact center automation roadmap.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Within Reach financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Within Reach leadership team

Management profile

Number of profiles

Within Reach funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Within Reach M&A and investment

M&A and investment

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Within Reach

What does Within Reach do?

Is Within Reach a public or private company?

Within Reach is a private company. It is classified as unknown and is currently operating.

When was Within Reach founded?

Within Reach was founded in 2015. It employs 51 to 100 people.

Where is Within Reach based?

Within Reach is headquartered in Valbonne, France, in the Europe region.

How does Within Reach make money?

Three revenue lines are on record. UCaaS and Contact Center Subscriptions are the primary driver. The others are telecom and Mobile Services and whitelabel Platform (Enreach UP).

Who are Within Reach's main competitors?

Direct peers on record are NFON, Genesys, Five9, 8x8, Vonage (Ericsson) and RingCentral. Broad incumbents are Microsoft (Teams Phone), Zoom and Cisco (Webex). Sinch is listed as an emerging player.

Does Within Reach have an API?

No public API is recorded for Within Reach.

What industry is Within Reach in?

Within Reach's product category is Unified Communications as a Service (UCaaS). Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of BPAEAIAE, Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms). Its NAICS code is 56142 and its SIC code is 7385.