House Doctor

What House Doctor does

House Doctor, operated by Facilitatedoc Limited, is a Hong Kong-based mobile platform founded in 2016 that connects smartphone users in Hong Kong with locally qualified doctors for free, text-based medical Q&A. The core product is a private messaging service allowing users to ask non-emergency health questions (with optional photo attachments) and receive up to 10 replies per consultation, alongside access to doctor profiles, ratings, and clinic locations. The company operates two companion mobile applications — a Patient's App and a Doctor's App — both of which are listed as "coming soon" at the time of source capture, with the live experience currently delivered through a web sign-up flow and invitation-based waitlist.

The platform is built on a volunteer-based supply model: Hong Kong-licensed physicians join via a dedicated doctor portal and respond to user questions in their spare time without compensation, with Facilitatedoc absorbing the consultation costs. The company has 1-10 employees, is headquartered in Tai Po (Hong Kong), and uses Facebook and email newsletter as its primary marketing channels. No AI/ML capabilities, patents, partnerships, funding rounds, management team bios, or revenue figures are disclosed, and the company has explicitly stated that no revenue model has yet been established. Terms of use clearly disclaim any doctor-patient relationship, medical advice, or diagnostic function, positioning the service strictly as a general health information reference.

Name

House Doctor

Legal name

Facilitatedoc Limited

Website

https://housedoctor.hk

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Short description

House Doctor is a Hong Kong mobile platform that connects local smartphone users with Hong Kong-qualified doctors for free, private text-based medical Q&A. The service is volunteer-driven, pre-monetization, and currently uses an invitation-based waitlist before its native patient and doctor apps launch.

Ownership category

akta.pro rank

Product category

Mobile Health Information Services

NAICS

Offices of Physicians (6211)

SIC

Services-Health Services (8000)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

Keywords

• Mobile health messaging
• Doctor Q&A platform
• Telemedicine chat service
• Healthcare consultations
• Patient doctor chat

Headquarters

HQ city

Cyberport

HQ country

Hong Kong SAR China

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Technology or R&D, Personnel, Operations

Revenue model

1. Free Q&A Service (Current): Platform currently offers free medical Q&A service with Hong Kong doctors. Revenue model not yet established. Patient and Doctor apps are noted as 'coming soon', suggesting future monetization plans.

Pricing tiers

Go-to-market motion3 records

Distribution channels2 records

Marketing channels3 records

Core offering

House Doctor is a mobile instant messaging platform operated by Facilitatedoc Limited that connects Hong Kong smartphone users with locally qualified doctors for free private healthcare-related Q&A. The service allows users to chat one-on-one with doctors and attach photos, with dedicated Patient and Doctor apps planned.

Product overview

House Doctor is a mobile instant messaging platform operated by Facilitatedoc Limited that connects smartphone users with Hong Kong qualified doctors. The platform consists of two companion mobile applications: the Patient's App (for users to submit healthcare queries with photos and receive private doctor responses) and the Doctor's App (for doctors to manage and respond to patient inquiries). The platform is the first app globally with Hong Kong doctors answering medical questions, providing up to 10 replies per consultation, doctor profile viewing with ratings, and location details.

Differentiator

Problem solved

Functional benefit

Products and services

• House Doctor Mobile Chat Platform

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators2 records

Recent moves4 records

Expansion highlights3 records

Direct peers

• HealthTap: US-based platform connecting users with doctors for virtual Q&A and consultations. Closely comparable to House Doctor's free/paid doctor Q&A messaging model and consumer-direct positioning.
• DoctorNow: Hong Kong-based telehealth platform offering video consultations and messaging with HK-licensed doctors. Operates in the same geographic market with an overlapping product category (virtual GP access) for HK consumers.
• JustAnswer: Paid online Q&A platform covering medical (among other categories) with verified professionals. Highly comparable question-and-answer model with monetisation, which is the path House Doctor has not yet pursued.

Regional players

• EC Healthcare (Healthcare Holdings): Hong Kong-listed healthcare group operating medical, dental, aesthetic, and laboratory services. Comparable as a Hong Kong healthcare ecosystem operator that could plausibly bundle a Q&A telehealth layer into its offering.
• Quality HealthCare (Bupa Hong Kong): One of Hong Kong's largest private healthcare providers offering clinics, telemedicine, and corporate healthcare programmes. Comparable as a Hong Kong-established medical provider with adjacent virtual care ambitions.

Broad incumbents

• Teladoc Health: Global leader in virtual care offering phone/video consultations and messaging with licensed physicians. Comparable as a broad incumbent in the same virtual primary care space, though operating at vastly greater scale.
• Ping An Good Doctor (now Ping An Healthcare and Technology): Massive China-based telehealth and healthcare ecosystem serving hundreds of millions of users with online consultations, prescriptions, and chronic care. Comparable as a broad telehealth incumbent with mobile-first consumer offering targeting Greater China.

Emerging players

• Doctor Anywhere: Southeast Asia telehealth platform offering video consultations, prescriptions, and chronic care management. Comparable as a mobile-first regional telehealth player with a similar target demographic and use cases.
• Zocdoc: Doctor discovery and appointment-booking platform with patient reviews and profile browsing. Comparable in the doctor-profile/ratings feature set House Doctor promotes, though built around scheduled visits rather than Q&A.
• Practo: India-headquartered digital healthcare platform providing doctor discovery, consultations, and booking. Comparable as an emerging mobile-first consumer health platform serving a single primary market.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat2 records

Key risks7 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/housedoctorhk
• LinkedInlinkedin.com/company/house-doctor

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about House Doctor