NST
NST is an Australian managed IT services provider, founded in 1979, delivering 24x7x365 IT support, cybersecurity, and custom software development to 100+ mid-market and enterprise clients via a remote-first model across Sydney, Perth, and Melbourne.
- Company typePrivate
- Founded1979
- HeadquartersLane Cove, Australia
- Headcount101–250
- GTM typeB2B
- OfferingServices
What NST does
NST (operating as NST IT Solutions, legally NST Worldwide Pty Ltd) is an Australian managed IT services provider founded in 1979 and headquartered in Pennant Hills, Sydney, with additional regional offices in Perth and Melbourne. The company delivers three integrated service pillars: Software Development (custom web and mobile apps, Microsoft Power Apps, ServiceNow development, API integration, QA, and agile project management); Cybersecurity (24x7x365 Security Operations Centre, managed firewalls, endpoint protection, email security, vulnerability scanning, penetration testing, security audits, phishing simulation, and threat hunting with incident response); and IT Support (24x7x365 monitoring and helpdesk, mobile device management, IT consulting, asset management, managed cloud services, IT upgrades and migration, identity and access management, collaboration and productivity tools, and VoIP). Underlying delivery rests on a 99% remote-first operating model with regional phone support, leveraging a stack that includes Microsoft 365, Azure, Google Workspace, Docker, Node.js, React, Java, and MySQL, alongside managed SOC tooling, endpoint protection platforms, and partner technology from Microsoft, Cisco, VMware, Trend Micro, N-able, Dell, Servicely, Rocket Software, Nexon, and Vestel Global. NST supports compliance advisory against ISO 27001 and ISO 20000, claims 100+ clients and 200+ projects completed, and serves mid-market and enterprise customers across 14 verticals including hospitality, retail, financial services, medical, mining, advertising, pharmaceutical, and funds management. The company has 101-250 employees and has remained privately held and self-funded since founding, with no institutional investors, acquisitions, or funding rounds disclosed. Published case studies (Marc Edward Agency in 2025, Gelatissimo in 2024, Holiday Inn Parramatta in 2023) report measurable client outcomes including 80% efficiency gains, 25% cost reduction, 99.9% uptime, 85% threat reduction, 90% reliability improvement, 95% project success, 92% guest satisfaction, and 98% downtime reduction.
NST firmographics
Firmographics- Name
- NST
- Legal name
- NST Worldwide Pty Ltd
- Website
- https://nst.com.au
- Company type
- Private
- Founded year
- 1979
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- NST is an Australian managed IT services provider, founded in 1979, delivering 24x7x365 IT support, cybersecurity, and custom software development to 100+ mid-market and enterprise clients via a remote-first model across Sydney, Perth, and Melbourne.
- Ownership category
- akta.pro rank
NST industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Helpdesk & End-User Support Services (BPAEABAB)
- akta.pro secondary industries
- Incident Response, On-Call & Operational Readiness (BPAEAKAL), Identity & Access Management (IAM) Managed Services (BPAEADAE), Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ)
Keywords
Where NST is headquartered
LocationHeadquarters
- HQ city
- Lane Cove
- HQ country
- Australia
- HQ region
- Oceania
Offices4 records
Markets served
NST business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Managed IT Services: Recurring managed IT support and monitoring services provided 24x7x365, including helpdesk, networking, VoIP, MDM, and infrastructure management. Delivered on a subscription or contractual retainer basis with monthly or annual billing.
- Cybersecurity Services: Ongoing cybersecurity services including SOC monitoring, endpoint protection, email security, vulnerability management, penetration testing, compliance audits, and security training. Billed as part of managed services retainer or as standalone engagements.
- Custom Software Development: Custom software design, development, and deployment services including web apps, mobile apps, Power Apps, ServiceNow development, API integrations, QA, and agile project management. Typically project-based or milestone-based engagements.
- IT Consulting & Strategy: Strategic IT advisory, roadmaps, and consulting engagements to align technology with business goals, including IT upgrades and migration projects.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Annual | Custom tailored IT packages |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels5 records
NST product offering
Product offeringCore offering
NST is an Australian managed IT services provider that delivers 24x7x365 IT support, cybersecurity, and custom software development to businesses across Sydney, Perth, Melbourne, and nationally. Services span proactive SOC monitoring, helpdesk, managed firewalls, endpoint protection, cloud migration and management (Microsoft 365, Azure, Google Workspace), IT consulting, and bespoke software design covering web apps, mobile apps, Power Apps, ServiceNow, and API integrations, delivered almost entirely through a remote-first operating model.
Product overview
NST is an IT solutions provider offering three interconnected service pillars: Software Development (custom applications, mobile apps, Power Apps, ServiceNow, API integrations, QA/testing, agile project management, and compliance advisory), Cybersecurity (email/data security, network/endpoint protection, SOC monitoring, vulnerability management, penetration testing, security audits, and incident response training), and IT Support (24/7 monitoring/helpdesk, MDM, IT consulting, asset management, cloud services, migrations, IAM, collaboration tools, and VoIP). These services are delivered as managed IT solutions with a remote-first approach, providing comprehensive coverage from strategy through implementation and ongoing operations.
Differentiator
Problem solved
Functional benefit
Products and services
- Custom Software Development
- iOS & Android App Development
- Microsoft Power Apps Development
- ServiceNow Development
- API Development & Integration
- Security Operations Centre (SOC)
- Threat Hunting & Incident Response
- Penetration Testing
- Endpoint Protection
- Managed Firewalls
- 24x7x365 Monitoring & Helpdesk
- Managed Cloud Services
Quantifiable outcome
- 80% efficiency increase for Marc Edward Agency
- +8 more outcomes
Companies that use NST
Customer profileNamed customers3 records
Segments14 records
Ideal customer profiles2 records
NST technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature6 records
NST partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and supporting.
- MicrosoftcoreMicrosoft is listed as a trusted technology partner providing platforms including Azure cloud, Microsoft 365, and Power Apps. NST leverages Microsoft technologies for cloud migration, productivity tools, and low-code application development.
- CiscocoreCisco is listed as a trusted technology partner providing networking and cybersecurity infrastructure solutions. NST utilises Cisco networking equipment and security appliances in client environments.
- VMwarecoreVMware is listed as a trusted technology partner providing virtualisation and cloud infrastructure solutions. NST leverages VMware for virtualised server and desktop environments.
- Trend MicrocoreTrend Micro is listed as a trusted partner providing cybersecurity solutions including endpoint protection and threat management. NST integrates Trend Micro products into their managed security offerings.
- N-ablesupportingN-able is listed as a trusted technology partner providing remote monitoring and management (RMM) tools. NST uses N-able platforms to support proactive monitoring and management of client IT environments.
- DellsupportingDell is listed as a trusted technology partner providing hardware including laptops, desktops, and servers. NST procures and deploys Dell hardware as part of IT infrastructure solutions.
- ServicelysupportingServicely is listed as a trusted technology partner. NST collaborates with Servicely to deliver service management solutions to clients.
- Rocket SoftwaresupportingRocket Software is listed as a trusted technology partner providing enterprise software solutions. NST integrates Rocket Software tools into client IT environments.
- NexonsupportingNexon is listed as a trusted technology partner. NST collaborates with Nexon to deliver IT solutions to clients.
- Vestel GlobalsupportingVestel Global is listed as a trusted technology partner providing technology and hardware solutions. NST integrates Vestel Global products within client environments.
Scale indicators13 records
Recent moves6 records
Expansion highlights5 records
NST competitors and assessment
Company assessmentBroad incumbents
- Logicalis: Logicalis is a global IT solutions and managed services provider with Australian operations focused on cloud, data centre, and managed networking. It competes with NST in mid-market and enterprise managed IT, with broader geographic reach.
- DXC Technology: DXC Technology is a global IT services giant offering managed infrastructure, cybersecurity, and application services to enterprise and government. It is a broader incumbent competing for the same enterprise managed-services and custom-software deals NST targets.
- Telstra Enterprise: Telstra is Australia's incumbent telecom offering managed network, security, cloud, and unified communications services. While much larger, Telstra's managed services portfolio overlaps directly with NST's networking, VoIP, cloud, and SOC offerings.
- Accenture Australia: Accenture is a global systems integrator with significant Australian operations delivering managed services, cybersecurity, and custom software at scale. It competes with NST for larger managed-services and digital transformation engagements in the Australian market.
Direct peers
- Outcomex: Outcomex is an Australian managed services and cybersecurity provider offering SOC, managed IT, and cloud services to enterprise customers. Its service mix and vertical breadth closely mirror NST's three-pillar model.
- Brennan IT: Brennan IT is an Australian managed IT, cloud, and cybersecurity provider with a similar mid-market focus and recurring managed-services model. It competes head-to-head with NST for SMB and mid-market managed service contracts in Australia.
- Datacom: Datacom is a leading Australasian managed IT services, cloud, and digital workplace provider serving mid-market and enterprise customers across ANZ. It is the most directly comparable competitor to NST's bundled IT support, cybersecurity, and cloud model.
- Excite Technology: Excite Technology is an Australian managed IT services and cybersecurity provider serving mid-market businesses across multiple states. Its service catalogue (managed IT, security, cloud, custom development) closely mirrors NST's offerings.
- CyberCX: CyberCX is Australia's largest dedicated cybersecurity services provider, offering SOC, identity, incident response, and managed security. It is NST's closest cybersecurity peer and a benchmark for security-led managed services in the Australian market.
Regional players
- The Instillery Group: The Instillery Group is a New Zealand-based managed IT and cloud services provider with trans-Tasman reach. It serves similar mid-market customers with comparable managed IT and security capabilities, mostly competing with NST in the ANZ region.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
NST social profiles
Digital presenceNST compliance and trust
Trust signalCompliance2 records
NST financial estimates
Financial estimateRevenue estimate
Valuation estimate
NST leadership team
Management profileNumber of profiles
Profiles1 record
NST funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
NST M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about NST
What does NST do?
NST is an Australian managed IT services provider that delivers 24x7x365 IT support, cybersecurity, and custom software development to businesses across Sydney, Perth, Melbourne, and nationally. Services span proactive SOC monitoring, helpdesk, managed firewalls, endpoint protection, cloud migration and management (Microsoft 365, Azure, Google Workspace), IT consulting, and bespoke software design covering web apps, mobile apps, Power Apps, ServiceNow, and API integrations, delivered almost entirely through a remote-first operating model.
Is NST a public or private company?
NST is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was NST founded?
NST was founded in 1979. It employs 101 to 250 people.
Where is NST based?
NST is headquartered in Lane Cove, Australia, in the Oceania region.
How does NST make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are cybersecurity Services, custom Software Development and IT Consulting & Strategy.
Who are NST's main competitors?
Broad incumbents on record are Logicalis, DXC Technology, Telstra Enterprise and Accenture Australia. Direct peers are Outcomex, Brennan IT, Datacom, Excite Technology and CyberCX. The Instillery Group is listed as a regional player.
Does NST have an API?
No public API is recorded for NST.
What industry is NST in?
NST's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAB, Helpdesk & End-User Support Services, with a secondary code of BPAEAKAL, Incident Response, On-Call & Operational Readiness. Its NAICS code is 5182 and its SIC code is 7370.