Pointpack
Pointpack operates a Polish network of 18,000+ PUDO points and parcel lockers, integrating major couriers (DHL, DPD, GLS, Poczta Polska) with national retail chains (Żabka, Auchan, Carrefour, Lidl) via proprietary CLS/LLS software and in-house locker hardware manufacturing.
- Company typePublic
- Founded2012
- HeadquartersWarsaw, Poland
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Pointpack does
Pointpack.pl Spółka Akcyjna, founded in 2012 and headquartered in Warsaw with a secondary office in Poznań, operates a national PUDO (Pick-up/Drop-off) and automated parcel machine (APM) infrastructure-as-a-service platform in Poland. Its network spans more than 18,000 PUDO points and parcel lockers that have processed over 150 million shipments, integrating at least seven courier companies (DHL, DHL Express, DPD, GLS, FedEx, Poczta Polska, Orlen Paczka) with retail chains (Żabka, Auchan, Carrefour, Lidl, Dino, Kaufland, Stokrotka, Lewiatan, Grupa Eurocash) and property managers. The proprietary technology stack consists of a Central Locker System (CLS) for API-based network orchestration, a Local Locker System (LLS) embedded in each locker, the PointBOX consumer application, the CourierApp for couriers and click&collect staff, and since 2024 an in-house parcel locker manufacturing line with proprietary controllers.
The business model combines four revenue streams: technology platform licensing and API integration services (recurring), technical service and maintenance performed by a nationwide field-engineer force (professional services), parcel locker hardware sales including direct B2B sales ([email protected] channel), and transaction-based commissions from retail partners for each parcel handled at their points of sale. Distribution is primarily direct enterprise sales to retail chains, courier companies, and property/real-estate managers, supplemented by a custom-branded courier portal product that lets retailers offer parcel services under their own brand. The company is publicly listed on the Warsaw Stock Exchange NewConnect (KNF prospectus approved January 27, 2023), with co-founders Marek Piosik (CEO, 19.74%) and Krzysztof Konwisarz (CTO, 12.97%) as the largest individual shareholders and Quercus TFI S.A. as the largest institutional holder at 10.03%. Geographic footprint is concentrated in Poland, with a first disclosed international partnership in Croatia signed in January 2024.
Pointpack firmographics
Firmographics- Name
- Pointpack
- Legal name
- Pointpack.pl Spółka Akcyjna
- Website
- https://pointpack.com
- Company type
- Public
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Pointpack operates a Polish network of 18,000+ PUDO points and parcel lockers, integrating major couriers (DHL, DPD, GLS, Poczta Polska) with national retail chains (Żabka, Auchan, Carrefour, Lidl) via proprietary CLS/LLS software and in-house locker hardware manufacturing.
- Ownership category
- akta.pro rank
Pointpack industry classification
Industry- Product category
- Logistics Technology / Last-Mile Delivery Infrastructure
- NAICS
- Support Activities for Transportation (488), Couriers and Express Delivery Services (492110)
- SIC
- Wholesale-Machinery, Equipment & Supplies (5080), Wholesale-Industrial Machinery & Equipment (5084)
- akta.pro primary industry
- Smart Access & Locker Technology Providers (Hardware, Software, Access Control) (TLAAAMAH)
- akta.pro secondary industry
- Transit / Public-Space Locker Networks (Stations, Municipal) (TLAAAMAG)
Keywords
Where Pointpack is headquartered
LocationHeadquarters
- HQ city
- Warsaw
- HQ country
- Poland
- HQ region
- Europe
Offices3 records
Markets served
Pointpack business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Technology or R&D, Operations, Personnel, Supply Chain, Infrastructure, Marketing or Sales
Revenue model
- Technology Platform and Integration Services: Pointpack operates as a sub-supplier and integrator for courier companies, providing IT solutions and integration services for the commercial and courier industry in first and last mile logistics infrastructure. Revenue generated through technology licensing, API access, and system integration services.
- Technical Service and Maintenance: Comprehensive technical service covering installation, maintenance, and repairs of parcel locker networks throughout Poland. Includes 2nd line support, project management, and Data Science analysis for network optimization. Services provided nationwide through field engineers.
- Parcel Locker Manufacturing and Sales: Design and production of parcel lockers for courier companies and retail chains, including PUDO, click and collect, residential and office automated machines. Products designed with long durability in mind, incorporating latest technological solutions.
- Retail Chain Partnership Commissions: Revenue share from retail chains ( Żabka, Auchan, Carrefour, etc.) for courier shipment sending and collection services. Retailers receive commission for services plus increased customer footfall and cross-purchasing opportunities.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Standard parcel sending service at Żabka retail locations |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels4 records
Pointpack product offering
Product offeringCore offering
Pointpack operates a technology platform integrating 18,000+ PUDO (Pick-up/Drop-off) points and parcel lockers across Poland, connecting courier companies (DHL, DPD, GLS, FedEx, Poczta Polska, Orlen Paczka), retail chains (Żabka, Auchan, Carrefour, Lidl), and property managers through a unified API-based system. The company designs and manufactures its own parcel lockers with proprietary controllers, provides the CLS/LLS software systems, customer-facing PointBOX and CourierApp applications, and operates nationwide technical service through field engineers in all Polish voivodeships. The platform has processed over 150 million shipments to date.
Product overview
Pointpack is a logistics technology platform offering a comprehensive ecosystem of PUDO (Pick-up/Drop-off) points and parcel lockers. The core platform consists of hardware products (standard parcel lockers, click & collect lockers, multi-courier lockers, residential and office lockers) supported by software systems including CLS (Central Locker System) for network management via API, LLS (Local Locker System) for in-locker operations, PointBOX for customer-facing parcel sending/receiving, and CourierApp for courier operations. The platform integrates with courier systems, mobile applications, and retail POS/payment terminals. Services include parcel locker manufacturing with proprietary controllers, technical service with nationwide field engineers, and the Shipment Manager application. The company also operates an EU-funded R&D project developing an intelligent urban logistics network combining IoT, AI, and blockchain technologies.
Differentiator
Problem solved
Functional benefit
Brands
- PointBOX: Mobile application for customers to send and receive parcels at parcel lockers with notifications and shipment tracking
- CourierApp
- CLS (Central Locker System)
- LLS (Local Locker System)
- Pointpack Platform
Products and services
- CLS - Central Locker System
Quantifiable outcome
- 15-24 seconds customer service time for parcel sending process
- +3 more outcomes
Companies that use Pointpack
Customer profileNamed customers17 records
Segments3 records
Ideal customer profiles3 records
Pointpack technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability3 records
Feature7 records
Pointpack partnerships and signals
Strategic signalPartnerships
21 partnerships are on record, tiered core and minor.
- ŻabkacoreFirst in Poland parcel sending service launched October 2018 across Żabka stores nationwide. Customers can send parcels (up to 10kg) for 15.99 PLN promotional price
- DHLcoreDaily support of courier services through Pointpack's network of 18,000+ PUDO points and parcel lockers
- DHL ExpresscoreDaily support of courier services through Pointpack network
- DPDcoreDaily support of courier services through Pointpack network
- GLScoreDaily support of courier services through Pointpack network
- Poczta Polska (Polish Post)coreDaily support of postal services through Pointpack network. Data sharing agreements with Poczta Polska as primary data controller for shipment services
- FedExcoreDaily support of courier services through Pointpack network
- Orlen PaczkacoreDaily support of courier services through Pointpack network
- Overseas ExpressminorPartnership for international courier services
- Grupa EurocashcorePartnership with wholesale and retail network including Żabka chain
- Auchan PolskacoreFramework cooperation agreement for courier shipment services in Auchan retail stores
- Carrefour PolskacoreFramework cooperation agreement for courier shipment services in Carrefour retail stores
- Lidl PolskacoreFramework cooperation agreement for courier services in Lidl discount stores
- KauflandcorePartnership for courier services in hypermarket chain locations
- DinocorePartnership for courier shipment services in Dino retail chain
- Lewiatan HoldingcoreFramework cooperation agreement with Polish retail chain network
- StokrotkacorePilot and framework cooperation agreement for parcel services in Stokrotka stores
- Shell Mobility PolskaminorFramework cooperation agreement for courier services at Shell fuel station network
- Martes SportminorCooperation agreement for parcel services at Martes Sport retail locations
- E.LeclercminorPartnership for courier services in E.Leclerc retail stores
- Studenac MarketminorPartnership for parcel services at Studenac Market retail chain
Scale indicators6 records
Recent moves7 records
Expansion highlights6 records
Pointpack competitors and assessment
Company assessmentBroad incumbents
- Parcel Pending: Large North American parcel locker and package management solutions provider serving multifamily, retail, and university customers. Comparable as an established multi-courier locker technology company, though operating primarily in the US/Canada.
- DHL: Global logistics incumbent and one of Pointpack's core courier partners. Comparable as a last-mile delivery player that operates its own expanding parcel locker networks (e.g., Packstation) and competes for PUDO/APM mindshare with couriers.
- DPD: Major European parcel delivery group and a daily Pointpack partner in Poland. Comparable as an incumbent courier that operates its own Pickup/PUDO network (DPD Pickup) alongside third-party lockers, defining partnership economics with Pointpack.
Emerging players
- Luxer One: US-based smart parcel locker and package management platform focused on multifamily, retail, and commercial properties. Comparable as a technology-led multi-courier locker operator, though smaller in scale and concentrated in North America.
Direct peers
- Packeta (Zásilkovna): Czech-headquartered PUDO and parcel locker network that has expanded into multiple CEE and EU markets. Closely comparable multi-tenant, multi-courier PUDO/locker business model, just rooted in Czechia rather than Poland.
- SwipBox: European parcel locker provider offering software, hardware, and open-network locker solutions to carriers and retailers. Directly comparable as a multi-courier APM technology provider competing for the same types of European retail and carrier customers.
- InPost: Poland's dominant parcel locker (Paczkomat) and PUDO operator with the largest installed base in the country. Directly competes with Pointpack for courier integrations, retail hosts, and end-consumer parcel volume in the same Polish market.
Regional players
- HubBox: Australia-based click&collect and parcel locker software platform. Comparable as a technology-driven, multi-carrier parcel collection network but operating in a different geography (Oceania) than Pointpack's core Polish market.
- Poczta Polska: Polish national postal operator and a key Pointpack partner for daily shipment services. Comparable as a state-backed domestic delivery and PUDO/APM operator in the same Polish market, with overlapping courier and parcel services.
- Orlen Paczka: Polish PUDO/parcel pickup network operated by Orlen, leveraging the group's fuel station footprint. Comparable as a competing PUDO network in Poland targeting similar courier senders, e-commerce customers, and small-parcel volumes.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks7 records
Key highlights7 records
Customer concentration
Pointpack social profiles
Digital presencePointpack compliance and trust
Trust signalCompliance1 record
Pointpack financial estimates
Financial estimateRevenue estimate
Valuation estimate
Pointpack leadership team
Management profileNumber of profiles
Profiles2 records
Pointpack subsidiaries and ownership
Company hierarchySubsidiaries1 record
Pointpack funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Pointpack M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Pointpack
What does Pointpack do?
Pointpack operates a technology platform integrating 18,000+ PUDO (Pick-up/Drop-off) points and parcel lockers across Poland, connecting courier companies (DHL, DPD, GLS, FedEx, Poczta Polska, Orlen Paczka), retail chains (Żabka, Auchan, Carrefour, Lidl), and property managers through a unified API-based system. The company designs and manufactures its own parcel lockers with proprietary controllers, provides the CLS/LLS software systems, customer-facing PointBOX and CourierApp applications, and operates nationwide technical service through field engineers in all Polish voivodeships. The platform has processed over 150 million shipments to date.
Is Pointpack a public or private company?
Pointpack is a public company. It is classified as public and is currently operating.
When was Pointpack founded?
Pointpack was founded in 2012. It employs 51 to 100 people.
Where is Pointpack based?
Pointpack is headquartered in Warsaw, Poland, in the Europe region.
How does Pointpack make money?
Four revenue lines are on record. Technology Platform and Integration Services are the primary driver. The others are technical Service and Maintenance, parcel Locker Manufacturing and Sales and retail Chain Partnership Commissions.
Who are Pointpack's main competitors?
Broad incumbents on record are Parcel Pending, DHL and DPD. Luxer One is listed as an emerging player. Direct peers are Packeta (Zásilkovna), SwipBox and InPost. Regional players are HubBox, Poczta Polska and Orlen Paczka.
Does Pointpack have an API?
Yes. Pointpack provides an API enabling integration with courier systems, mobile applications, and other systems. The Central Locker System (CLS) allows integration through API with courier systems, mobile applications, and other systems. The Local Locker System (LLS) communicates with the central system and integrates with the locker hardware SDK components.
What industry is Pointpack in?
Pointpack's product category is Logistics Technology / Last-Mile Delivery Infrastructure. Its primary akta.pro industry code is TLAAAMAH, Smart Access & Locker Technology Providers (Hardware, Software, Access Control), with a secondary code of TLAAAMAG, Transit / Public-Space Locker Networks (Stations, Municipal). Its NAICS code is 488 and its SIC code is 5080.