JivoSite
JivoSite (DBA "Jivo") is an omnichannel customer communication SaaS platform that consolidates live chat, social messengers, email, and phone calls into a single app, serving 200,000+ businesses globally.
- Company typePrivate
- Founded2012
- HeadquartersWilmington, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What JivoSite does
JivoSite, doing business as "Jivo," is a customer communication SaaS platform founded in 2012 and registered as JivoSite LLC in Moscow, Russian Federation. The platform consolidates live chat, social media messengers (Facebook, Telegram, WhatsApp, Viber, Instagram), email, and phone calls into a single application, serving 200,000+ businesses and processing 14M+ chats per month with 65,000+ daily live operators. The company claims the #3 global position by user volume in the live chat category.
The core product is the JivoSite Live Chat Platform, a widget-based SaaS with a JavaScript SDK and open developer API that enables embedding chat into websites and web apps. The platform is supplemented by the JivoSite Chatbot add-on module, which automates FAQ responses across integrated channels and claims 90% automated resolution. Underlying infrastructure relies on AWS for hosting, storage, and backup (deployed across Ireland and the US), Zingaya for telephony integration, and Google Translate for multilingual support. The ecosystem includes 50+ ready-made CRM and third-party software integrations, real-time analytics covering sales funnel stages, operator KPIs, response times, and lead source attribution.
JivoSite operates a product-led, self-serve go-to-market model with a 14-day free trial converting to auto-renewing paid subscriptions billed monthly, quarterly, annually, or on custom periods. Pricing is quote-based and not publicly disclosed. The company distributes through self-serve web sign-up, developer API documentation, and 20+ country-specific localized domains spanning Latin America, Europe, Africa, and Asia. JivoSite shows no disclosed funding rounds and appears to be founder-owned and bootstrapped, with no evidence of institutional investment, M&A activity, or public listing.
JivoSite firmographics
Firmographics- Name
- JivoSite
- Legal name
- JivoSite LLC
- Website
- https://jivosite.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- JivoSite (DBA "Jivo") is an omnichannel customer communication SaaS platform that consolidates live chat, social messengers, email, and phone calls into a single app, serving 200,000+ businesses globally.
- Ownership category
- akta.pro rank
JivoSite industry classification
Industry- Product category
- Live Chat Software
- NAICS
- Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers (516210), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Team Messaging & Chat (BPAMAMAA)
- akta.pro secondary industries
- Social CRM & Community Engagement Platforms (HDAEAFAF), Social Media Management, Scheduling & Community Tools (BPAMALAJ)
Keywords
Where JivoSite is headquartered
LocationHeadquarters
- HQ city
- Wilmington
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
JivoSite business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Infrastructure, Operations, Marketing or Sales, Personnel
Revenue model
- Subscription Fees: Recurring subscription revenue with multiple billing periods (month-to-month, quarterly, yearly). Auto-renewal with automatic credit card charging. Non-refundable payments with 10-day refund window for initial payment. Price changes communicated 10 days in advance.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | 14-day free trial with automatic conversion to paid subscription |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
JivoSite product offering
Product offeringCore offering
JivoSite operates a unified customer communication platform that consolidates website live chat, social media messengers (Facebook, Telegram, WhatsApp, Viber, Instagram), email, and phone calls into a single application interface for businesses. The platform includes an integrated chatbot that automates FAQ responses across channels, an open API for developer embedding, and 50+ ready-made CRM and third-party software integrations. It is sold on a subscription basis with a 14-day free trial.
Product overview
JivoSite is a single unified customer communication platform comprising a core live chat product and an integrated chatbot module. The platform centralizes multiple contact channels—live chat, social media messengers (Facebook, Telegram, WhatsApp, Viber, Instagram), email, and phone calls—into one all-inclusive application. The JivoSite Chatbot operates as an add-on automation module that handles FAQ responses across all integrated channels, allowing live operators (65,000+ daily) to manage complex customer needs. The platform serves 200,000+ businesses worldwide, processing 14M+ chats per month, with a developer API enabling embedding into websites and web apps.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- 70% increase in leads and 15% improvement in lead-to-deal conversion rate after chatbot integration
- +4 more outcomes
Companies that use JivoSite
Customer profileNamed customers4 records
Segments2 records
Ideal customer profiles3 records
JivoSite technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability2 records
Feature6 records
JivoSite partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- Amazon Web ServicescoreAWS provides web hosting, file storage and backup services for JivoSite infrastructure. Services are deployed in Ireland and the US. AWS is Privacy Shield certified.
- Zingaya, Inc.coreZingaya provides telephony services enabling voice communication capabilities within the JivoSite platform. Zingaya is Privacy Shield certified.
- CRM and Software Integration Partners (50+)core50+ ready-made solutions integrating JivoSite with CRM systems and third-party software. Partner logos displayed include major CRM and business tool providers for seamless data synchronization and workflow integration.
Scale indicators7 records
Recent moves6 records
Expansion highlights4 records
JivoSite competitors and assessment
Company assessmentDirect peers
- Olark: Olark is a long-standing live-chat SaaS for SMB and mid-market websites, with comparable widget deployment and operator-app workflows to JivoSite's core offering.
- Crisp: Crisp is an omnichannel customer-messaging platform combining live chat, chatbots, and a shared inbox — directly comparable to JivoSite's unified multi-channel operator interface.
- Tidio: Tidio offers live chat, chatbots, and AI automation for SMB e-commerce and SaaS businesses, directly overlapping with JivoSite's chatbot and live-chat product suite.
- Drift: Drift (now part of Salesloft) pioneered conversational marketing and live chat for B2B websites, directly competing with JivoSite's live chat and chatbot offering for sales-and-support use cases.
- Intercom: Intercom is a leading AI-first customer service platform offering live chat, chatbots, and a helpdesk; it directly competes with JivoSite in the same live-chat/customer-messaging category, particularly for SMB and mid-market customers.
- Tawk.to: Tawk.to is a freemium live-chat SaaS targeting SMBs with global reach — closely mirroring JivoSite's freemium positioning, omnichannel focus, and broad international footprint.
- LiveChat (Text, Inc.): LiveChat is a mature, publicly traded live-chat platform with a similar widget-based, SaaS pricing model and SMB/mid-market focus, making it a direct category competitor to JivoSite.
Broad incumbents
- HubSpot Service Hub: HubSpot Service Hub bundles live chat and conversational tools into its broader CRM platform; it competes with JivoSite for SMB/mid-market service teams but is rarely the specialized choice for pure chat buyers.
- Freshchat (Freshworks): Freshchat is Freshworks' messaging product, offering live chat and bots as part of a broader CRM/ITSM suite; it overlaps with JivoSite but is typically chosen by customers adopting the wider Freshworks stack.
- Zendesk Chat (Zopim): Zendesk is a broad customer-service platform that includes live chat (originally Zopim) as part of a wider suite; it competes with JivoSite in customer-messaging but typically at larger accounts and with a much broader portfolio.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
JivoSite social profiles
Digital presenceJivoSite financial estimates
Financial estimateRevenue estimate
Valuation estimate
JivoSite leadership team
Management profileNumber of profiles
JivoSite funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
JivoSite M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about JivoSite
What does JivoSite do?
JivoSite operates a unified customer communication platform that consolidates website live chat, social media messengers (Facebook, Telegram, WhatsApp, Viber, Instagram), email, and phone calls into a single application interface for businesses. The platform includes an integrated chatbot that automates FAQ responses across channels, an open API for developer embedding, and 50+ ready-made CRM and third-party software integrations. It is sold on a subscription basis with a 14-day free trial.
Is JivoSite a public or private company?
JivoSite is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was JivoSite founded?
JivoSite was founded in 2012. It employs 1 to 10 people.
Where is JivoSite based?
JivoSite is headquartered in Wilmington, United States, in the North America region.
How does JivoSite make money?
One revenue line is on record: subscription Fees.
Who are JivoSite's main competitors?
Direct peers on record are Olark, Crisp, Tidio, Drift, Intercom, Tawk.to and LiveChat (Text, Inc.). Broad incumbents are HubSpot Service Hub, Freshchat (Freshworks) and Zendesk Chat (Zopim).
Does JivoSite have an API?
Yes. JivoSite offers an API for developers to embed the chat solution on websites or web applications. The Terms of Service state: 'You undertake not to use third-party software to interact with Jivo's servers, except for the open API of the platform, which is documented on the website JivoSite.com.' Supports up to 100 Employee accounts per Subscriber at no additional charge. Employees have access to internal corporate chats, CRM section, statistics, account settings, outgoing calls via telephony, and archived dialogues.
What industry is JivoSite in?
JivoSite's product category is Live Chat Software. Its primary akta.pro industry code is BPAMAMAA, Team Messaging & Chat, with a secondary code of HDAEAFAF, Social CRM & Community Engagement Platforms. Its NAICS code is 516210 and its SIC code is 7373.