iTapsa Services

What iTapsa Services does

iTapsa Services Oy is a Finnish mobile device repair and refurbished phone retailer founded in 2012 and headquartered in Helsinki. The company operates a multi-channel service platform combining 14 physical retail locations across Finland (Helsinki/Kamppi and Itäkeskus, Espoo/Matinkylä and Mankkaa, Turku, Tampere/Ratina, Oulu, Lahti, Hämeenlinna, Joensuu, Lappeenranta, Vantaa/Tikkurila, Porvoo, and Sipoo) with an e-commerce storefront and a nationwide mail-in postal repair service offering a 2-4 day turnaround.

The core offering is repair services across multi-brand smartphones (iPhone, Samsung, Huawei/Honor, OnePlus, Sony, Xiaomi, LG, Nokia, Google Pixel, Motorola, Oppo), tablets (iPad, Samsung Galaxy Tab), and computers (MacBook, PC). Repair categories span screen replacement, battery replacement, camera, charging port, speaker, microphone, button, body/frame, software servicing, and data recovery. Repairs use parts described as equivalent to original manufacturer specifications and carry a 24-month warranty on most work, with a 12-month warranty on batteries and refurbished devices. The firm supplements repair with refurbished iPhone retail (iPhone 7 through iPhone 15 series), an iPhone trade-in/buyback program, and accessories (primarily tempered-glass screen protectors), along with a dedicated B2B corporate account offering ("Yrityksille").

Revenue is generated from three streams: transactional repair services at one-time unit prices ranging from €31.92 (entry-level battery replacement) to €149.90 (body/frame work); refurbished device hardware sales between €129 and €489+ with 12-month warranty; and accessories priced around €24.90 per screen protector. Go-to-market combines walk-in same-store convenience, postal mail-in repairs, social media (Facebook, Instagram), email newsletters (Kaveripiiri with €5 first-order incentives), and content/blog for SEO. The customer base is primarily long-tail individual consumers, with a secondary business/corporate segment; pricing is transactional per repair with no subscription or recurring contracted revenue disclosed.

Name

iTapsa Services

Legal name

iTapsa Services

Website

https://itapsa.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

iTapsa Services is a Finnish multi-brand mobile device repair and refurbished iPhone retailer operating 14 retail stores across Finland with e-commerce and mail-in postal service. Founded in 2012 and headquartered in Helsinki, it serves individual consumers and small businesses with smartphone, tablet, and computer repairs.

Ownership category

akta.pro rank

Product category

Mobile Device Repair Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (81121), Other Personal and Household Goods Repair and Maintenance (811490)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro industry

PRIMARYCRACALAI

Mobile Device Repair & Aftermarket Services (Repair, Parts, Insurance/Warranty)

Consumer Products & Retail/Consumer Electronics & Appliances Retail/Smartphones & Feature Phones

SECONDARYCRACAJAA

Consumer Device Repair Services (Phones, Tablets, PCs)

Consumer Products & Retail/Consumer Electronics & Appliances Retail/Electronics Repair, Refurbished & Pre-Owned Retail

SECONDARYBPALAIAD

Electronics Refurbishment, Repair & Reuse (Remarketing/Resale)

Business & Public Services/Waste Management & Remediation Services/Electronic Waste (E-waste) Recycling & IT Asset Disposition (ITAD)

SECONDARYCRACAJAF

ITAD, Electronics Recycling & Parts Harvesting Retail

Consumer Products & Retail/Consumer Electronics & Appliances Retail/Electronics Repair, Refurbished & Pre-Owned Retail

Keywords

• Mobile device repair
• Smartphone repair services
• Refurbished phone retail
• Phone accessories sales
• Device warranty service

Headquarters

HQ city

Helsinki

HQ country

Finland

HQ region

Europe

Offices12 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Others

Revenue model

1. Phone Repair Services: One-time repair services for cracked screens, battery replacement, camera repairs, charging port issues, speaker/microphone repairs, and other device malfunctions. Services offered for iPhone, Samsung, Huawei, OnePlus, Sony, Xiaomi, LG, Nokia, Google Pixel, and other Android devices.
2. Refurbished Phone Sales: Sale of refurbished/used smartphones, primarily iPhones, with 12-month warranty. Phones are tested and serviced by phone technicians before sale.
3. Accessories: Sale of phone accessories including screen protectors (panssarilasit), cases, and other mobile accessories.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

iTapsa Services provides multi-brand mobile phone, tablet, and computer repair services (screen, battery, camera, charging port, speaker/microphone, and software repairs) delivered through 14 physical retail stores across Finland plus an e-commerce platform and a mail-in postal repair service. The company also sells refurbished iPhones with 12-month warranty and phone accessories such as tempered glass screen protectors. All repairs use quality replacement parts equivalent to original manufacturer specifications and are backed by a 2-year warranty (1-year for batteries).

Product overview

iTapsa Services is a Finnish phone and device repair company operating as a multi-brand repair service provider. The company offers a unified repair platform that services multiple device brands including iPhone, Samsung, Google Pixel, Huawei/Honor, OnePlus, Xiaomi, Nokia, Sony, and LG. The core offering consists of repair services (screen replacement, battery replacement, camera repairs, charging port fixes, speaker/microphone repairs) supplemented by sales of refurbished iPhones and phone accessories like screen protectors. Repairs are delivered through two channels: in-store same-day repairs without appointment and a mail-in postal service completing repairs in 2-4 days. All repairs carry a 2-year warranty (1-year for batteries) and use original-quality spare parts. The company operates multiple retail locations across Finland including Helsinki, Espoo, Turku, Tampere, Oulu, Lahti, Hämeenlinna, and Joensuu.

Differentiator

Problem solved

Functional benefit

Products and services

• Mobile Phone Repair Services Multi-brand smartphone repair services covering iPhone, Samsung, Google Pixel, Huawei/Honor, OnePlus, Xiaomi, Nokia, Sony, LG, Motorola, and Oppo/Vivo. Services include screen replacement, battery replacement, camera repairs, charging port fixes, speaker/microphone replacements, back glass repair, frame replacement, and button repairs. Repairs use quality replacement parts equivalent to original manufacturer specifications and carry a 2-year warranty (1-year for batteries).
• Tablet Repair Services Repair services for tablets including iPad and Samsung Galaxy Tab. Services cover screen replacement, battery replacement, and software services with 1-3 business day turnaround.
• Computer and MacBook Repair Services Computer and laptop repair services for MacBook and PC, including hardware repairs, software services, and battery replacement.
• Refurbished iPhones Refurbished/pre-owned iPhones ranging from iPhone 7 to iPhone 15 series. Each phone is tested and repaired by phone technicians before sale and comes with a 12-month warranty. Models include iPhone SE 2020, iPhone Xr, iPhone 11, iPhone 12 Mini, iPhone 13 Mini, and iPhone 14 Pro, among others.
• Phone Accessories Phone accessories including tempered glass screen protectors (panssarilasit) for various iPhone models. Installation available in stores.
• Mail-in Postal Repair Service Postal repair service allowing customers to send their phones by post for repair. Repairs are completed in 2-4 days, extending service coverage to customers outside immediate store catchment areas.
• Data Recovery Service Data recovery from phones and computer hard drives, available as a standalone service.

Quantifiable outcome

• 2-year warranty on most repairs
• +2 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators1 record

Recent moves6 records

Expansion highlights6 records

Direct peers

• CEX: UK high-street retailer of second-hand and refurbished consumer electronics including smartphones, tablets, laptops and games. Directly comparable to iTapsa's refurbished iPhone and trade-in business.
• uBreakiFix: Largest dedicated phone repair franchise network in North America (now part of Asurion), servicing iPhone, Samsung, Google, tablets and computers with same-day in-store repairs. Highly comparable multi-brand consumer repair operating model.
• Mobile Klinik: Canadian professional smartphone and tablet repair chain offering same-day in-store repairs, accessories and pre-owned devices. Closely comparable store-based, multi-brand consumer device repair model.
• iSmash: UK-based high-street phone and device repair chain offering walk-in screen, battery and component repairs for multiple brands. Closely comparable business model to iTapsa in store-based multi-brand consumer repair.
• Music Magpie: UK consumer-electronics refurbisher and reseller with a smartphone buy-back and refurbished handset category. Directly comparable on refurbished device sourcing, certification and resale economics.
• Swappie: Helsinki-based refurbished iPhone retailer and trade-in platform operating across multiple European countries. Direct competitor to iTapsa's refurbished device and 'Myy iPhone' trade-in offering in the Finnish market.
• Reboxed: UK-based online retailer specializing in refurbished smartphones with a 12-month warranty and sustainability positioning. Comparable refurbished-device value proposition to iTapsa's pre-owned iPhone offering.
• CPR Cell Phone Repair: US franchise network of independently owned phone and electronics repair stores offering device repair, accessories and pre-owned device sales. Comparable store-based, multi-brand, multi-service consumer device repair model.

Regional players

• The Phone House: Pan-European mobile-device retailer offering handsets, accessories and operator services across multiple EU markets. Regional comparison for iTapsa's consumer mobile services offering, though it is a multi-country chain rather than a single-country specialist.

Broad incumbents

• Back Market: Global marketplace for refurbished consumer electronics including smartphones. A scaled incumbent that competes with iTapsa's refurbished-device offering while operating a broader multi-seller platform rather than its own stores.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/iTapsa
• Instagraminstagram.com/itapsa/?hl=fi
• LinkedInlinkedin.com/company/itapsa-services-oy

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about iTapsa Services