Inala

What Inala does

Inala is a Sydney-based, not-for-profit disability services provider founded in 1958 by Dr Joachim Pohl and Kyra Pohl under Rudolf Steiner's anthroposophical philosophy. The organisation supports over 200 adults with intellectual disabilities and their families across Sydney's North West, Hills District, and Eastern Suburbs, delivering more than 750,000 hours of support, programs, and activities annually. Its service philosophy emphasises whole-person care — body, soul, and spirit — and is differentiated by long-tenured staff and a tightly-knit community identity.

The organisation operates a vertically integrated portfolio of NDIS-registered services: Specialist Disability Accommodation (SDA) in purpose-designed homes; Supported Independent Living (SIL) with individualised support; Day Services across three specialised centres (Dulkara arts and community hub, Wandana for high and complex needs with a sensory room, Yallambee for community access and personal growth); Support Coordination; a dedicated Health Care Team led by a Clinical Nurse Consultant; and Community Access programs. There is no proprietary technology stack; the platform is human-supported service delivery, with back-office and communications delivered through a standard website and social channels.

Inala's revenue model combines NDIS-funded service delivery (priced per the NDIS Annual Pricing Review and accessed via individual participant plans) with supplementary charitable donations, corporate sponsorships, event fundraising, bequests, and ClubGRANT-style local government funding. In 2010, Inala amalgamated with Miroma to expand into the Eastern Suburbs. The organisation recently completed a $5 million Accommodation Appeal (2024) to build two SDA homes for up to 10 residents and is consolidating its footprint: Mingara Day Service in Castle Hill will close on 20 March 2026, and Miroma Day Services at Vaucluse and Kensington Park will cease operations by 30 June 2026, with all activity and staff relocating to the main Cherrybrook campus at 99 Franklin Road. Leadership has been refreshed since 2022 with CEO Alexandra Davis, CFO Daniel Bowyer, and a board drawn from Macquarie Bank, Deloitte, Salesforce, McKinsey, and the former NDIA.

Name

Inala

Legal name

Inala Disability Services

Website

https://inala.org.au

Company type

Private

Founded year

1958

Operating status

Operating

Headcount range

101–250 employees

Short description

Inala is a Sydney-based, not-for-profit NDIS-registered disability services provider founded in 1958, supporting over 200 adults with intellectual disabilities through Specialist Disability Accommodation, Supported Independent Living, Day Services, Support Coordination, and a dedicated Health Care Team.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Residential Intellectual and Developmental Disability Facilities (62321), Services for the Elderly and Persons with Disabilities (62412), Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Specialized Assisted Living for Developmental/Intellectual Disabilities (Adult) (HLADABAJ)

akta.pro secondary industries

Disability Services & Independent Living Support (BPAGAEAG), Disability Services & Independent Living Support (BPAGACAG), Respite Care for Adults with Disabilities / Special Needs (HSABAGAI)

Keywords

• Disability support services
• NDIS service provider
• Specialist disability accommodation
• Supported independent living
• Community access programs

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. NDIS Core Supports: Core supports including assistance with daily living, community access and recreation activities, group-based activities, supported independent living, and assistance with self-care. Funded through individual NDIS plans based on assessed reasonable and necessary support needs.
2. Capacity Building Supports: Improved Daily Living supports including Occupational Therapy, Speech Therapy, nursing supports; Improved Health and Wellbeing supports such as dietitian and exercise physiology; Improved Relationships supports including behaviour intervention and management plans.
3. Support Coordination: Support coordination services assisting participants with developing and implementing NDIS Plans and securing funding.
4. Donations and Fundraising: Charitable donations from individuals, corporate sponsors, and community supporters. The organization is a registered charity with tax-deductible contribution status.
5. Bequests: Planned giving through bequests in wills for long-term sustainable support.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels9 records

Core offering

Inala is a not-for-profit, NDIS-registered disability support provider delivering integrated services to adults with intellectual disabilities in Sydney. Its core offerings encompass Specialist Disability Accommodation (purpose-built SDA homes), Supported Independent Living (individualised in-home support), Day Services across three centres (Dulkara arts hub, Wandana for high/complex needs, Yallambee for community access), Support Coordination for NDIS plan navigation, and a dedicated Clinical Nurse Consultant-led Health Care Team.

Product overview

Inala is a disability support services provider offering a comprehensive portfolio of interconnected services under its NDIS-registered provider status. The core offerings include Specialist Disability Accommodation (SDA) providing purpose-built homes, Supported Independent Living with individualized home support, and Day Services delivered through three specialized centers: Dulkara (arts and community hub), Wandana (high/complex support needs with sensory room), and Yallambee (community access focus). Support Coordination helps participants navigate NDIS plans while the dedicated Health Care Team ensures holistic health management. Community Access programs enable social engagement and contribution. These services work together to provide holistic, individualized support across accommodation, daily activities, health coordination, and community participation.

Differentiator

Problem solved

Functional benefit

Brands

• Dulkara: Centre for Life Skills and the Arts - a purpose-designed arts and community hub offering creative art, music, dance, photography, cooking programs, and a functioning café and shop.
• Wandana
• Yallambee
• Miroma

Products and services

• Specialist Disability Accommodation (SDA) Purpose-designed homes for individuals who need specialist housing to live more independently, located throughout North West Sydney, delivered to NDIS participants with high support needs.
• Supported Independent Living (SIL) Individualised home support options developed to suit lifestyle, assistance needs, special interests, talents and strengths, enabling NDIS participants to participate in running the home and engaging in community activities.
• Dulkara Day Service Centre for Life Skills and the Arts offering a purpose-designed arts and community hub with in-house and community access programs including creative art, music, dance, photography, cooking, and a functioning café and shop.
• Wandana Day Service Day service designed for individuals with high and complex support needs, offering community-based activities alongside in-house programs in a nurturing and therapeutic environment including a sensory room.
• Yallambee Day Service Day service supporting people with specific support needs through programs focusing on community access and contribution, independence, personal growth and social skills development, including creative arts, music and Riding for the Disabled.
• Community Access Programs Programs enabling individuals to connect with and contribute to the broader community through recreational activities, skill-building, and social engagement.
• Support Coordination Navigation assistance for NDIS participants and families, helping develop and implement individual NDIS Plans and secure funding across plan categories.
• Health Care Team Dedicated health care team led by a Clinical Nurse Consultant that promotes preventative health practices, coordinates individual healthcare needs, and supports access to medical appointments, specialised therapy, and medical equipment.

Quantifiable outcome

• Supporting over 200 adults living with disability and their families for over 60 years
• +2 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

14 partnerships are on record, tiered core and minor.

• West Pennant Hills-Cherrybrook Lions ClubcoreGTM or Marketing Partner · 5 November 2024Lions Club has been a loyal and generous supporter for 60 years, running the chocolate wheel at the Annual Inala Fair, advocating for Inala within the local community, and leveraging their extensive network for the benefit of Inala. Awarded the inaugural Lifetime Community Award in 2024.
• Good Guys Castle HillminorGTM or Marketing PartnerEvery quarter contributing funds from local Hills customers shopping at the store. Part of workplace giving initiative supporting local community organizations.
• NexiaminorGTM or Marketing PartnerCorporate volunteer partner that has volunteered for the Inala Fair over many years. Provides staff volunteers for event setup and operations.
• Hornsby Shire CouncilcoreGTM or Marketing Partner2024 Event Partner for the Inala Fair through Community Event Grant. Council support helped raise nearly $40,000 at the 2024 Fair. Mayor and Councillors attended the event.
• Atlas Sydney and Byron Bay Real EstateminorGTM or Marketing PartnerEvent Partner for the Mothers & Ladies Lunch 2024. Event raised nearly $65,000 for hospital support staff funding.
• Hills District Pipe BandminorGTM or Marketing PartnerEntertained attendees at the Inala Fair with lively performances for at least 20 years. Part of annual community event support.
• H&N KhamisminorGTM or Marketing PartnerLong-standing sponsor of the Castle Hill Golf Day for the past nine years. Valued supporter who encourages others to support Inala.
• West Pennant Hills Sports ClubminorGTM or Marketing PartnerContinued sponsorship of Castle Hill Golf Day and awarded ClubGRANTs in 2023 and 2024. Funding enabled refurbishment of Wandana sensory room and upgrade of home Karimi.
• Saxons ITminorGTM or Marketing PartnerRegular attendance at Inala Golf Days, generous donations of IT goods for fundraising event raffle prizes, and IT support helping modernize systems and infrastructure.
• Roth Family FoundationcoreGTM or Marketing PartnerSupported Inala for over two decades through the Roth Family Foundation. Stanley Roth AM was a very loyal and generous supporter whose generosity helped strengthen Inala's ability to deliver creative, community-based and accommodation services.
• Mobile Fleet ServicesminorGTM or Marketing PartnerPlatinum Sponsor of Castle Hill Golf Day 2024. Event raised over $40,000 for Dulkara construction upgrades.
• EFTMminorGTM or Marketing PartnerGold Sponsor of Castle Hill Golf Day 2024.
• CNS (Cerebral Palsy Alliance)minorStrategic or Co-development PartnerJoint beneficiary of the 2026 Charity Lunch event at Sofitel Wentworth Sydney, planned for 7 August 2026.
• Julian Leeser MPcoreGTM or Marketing PartnerFederal Member for Berowra who has been a supportive and reliable friend of Inala for many years. Successfully advocated to investigate why people Inala supports receive on average 30% less NDIS funding than the national average. Opened 2024 Inala Fair.

Scale indicators10 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Sunnyfield: NSW-based NDIS-registered disability services provider offering accommodation, supported independent living, day programs, and community participation for people with intellectual disabilities. Direct peer in similar operating geography and population focus.
• Cerebral Palsy Alliance: Major Australian NDIS-registered disability services provider offering accommodation, therapy, and early intervention across NSW and beyond. Direct peer: jointly named beneficiary with Inala of the 2026 Charity Lunch, operates in overlapping Sydney regions with similar NDIS service mix.
• Achieve Australia: Sydney-based NDIS-registered disability provider offering supported independent living, accommodation, day programs, and support coordination. Direct peer with overlapping service mix and Sydney operating geography.
• Aruma: One of Australia's largest NDIS-registered disability service providers, formed from the merger of House with No Steps and Scope. Offers supported independent living, accommodation, day programs, and community access nationally. Direct peer given overlapping service portfolio and NDIS-funded model.
• Life Without Barriers: Large national NDIS provider offering supported independent living, specialist disability accommodation, and community participation programs across Australia. Direct peer with overlapping service categories and NDIS funding model serving people with intellectual disabilities.
• Multicap: Queensland and NSW-based NDIS disability services provider offering supported accommodation, day services, and community access for people with intellectual and developmental disabilities. Direct peer in service model though geographically concentrated in Queensland.
• Northcott: NSW-based registered NDIS provider offering accommodation, supported independent living, day programs, therapy, and recreation services for people with disability. Direct peer with overlapping service categories and NSW footprint.
• Yooralla: Victoria-based NDIS-registered disability services organization offering supported independent living, specialist accommodation, therapy, and respite services. Direct peer in service portfolio, though primarily Melbourne/Victoria focused.

Broad incumbents

• Australian Unity: Large Australian mutual organization providing NDIS disability services alongside broader healthcare, aged care, banking, and insurance offerings. Broad incumbent offering overlapping disability services as part of a much wider portfolio.

Regional players

• Montefiore: Sydney-based aged care and disability services provider operating retirement living, residential care, and home care. Regional player with overlapping disability support capabilities though focused on aged care, primarily competing for shared Sydney talent and participants.

Market position

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCvSG1y8Rm4yoQEdjcWzdlNQ
• Facebookfacebook.com/InalaDisabilityServices
• LinkedInlinkedin.com/company/inaladisabilityservices
• Instagraminstagram.com/inala.disabilityservices
• Xx.com/InalaLunch

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles22 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Inala