IT Support Partners
IT Support Partners is a Cambridge-based managed IT services provider founded in 2002, delivering outsourced IT support, cloud, cybersecurity, Microsoft 365, backup, and cloud telephony to small and medium-sized businesses in Cambridgeshire.
- Company typePrivate
- Founded2002
- HeadquartersMilton, United Kingdom
- Headcount1–10
- GTM typeB2B
- OfferingServices
What IT Support Partners does
IT Support Partners (ITSP) is a privately-held managed IT services provider (MSP) founded in 2002 and headquartered at the St John's Innovation Centre in Cambridge, United Kingdom. The firm delivers outsourced IT support, cloud services, Microsoft 365 migration and management, cybersecurity, backup and disaster recovery, 3CX-based cloud telephony, project management, and custom software development primarily to small and medium-sized businesses (5-50 users) in Cambridgeshire. ITSP operates its own UK-based off-site data centre with infrastructure in Cambridge and London, featuring three-phase power, diesel backup, UPS, N+1 cooling, and BGP multi-carrier networking. Its technology stack is built on established third-party platforms — Microsoft (Partner), Azure, Dell, 3CX, Acronis, Giacom, and Ingram Micro — with no disclosed proprietary AI or automation layer.
The business operates a relationship-driven, sales-led go-to-market model anchored in local presence, manned helpdesk access, and on-site visits, explicitly positioning against offshore or remote-only help desks. Revenue is generated through recurring managed services agreements aligned to client uptime, supplemented by project-based consultancy for migrations, infrastructure rollouts, and office relocations. The company is founder-owned and led, with no external institutional investment, no disclosed funding rounds, and no M&A activity. Named customers include Anaergia, Sandoz, Ipsos, Xylem, Romsey Mill, and Coalesce Product Development, with reported client tenures of 5-10+ years indicating high relationship stickiness within a small addressable market. ITSP is not formally ISO 27001 accredited (self-attested adherence), is GDPR-aware, and supports UK Cyber Essentials certification for clients.
IT Support Partners firmographics
Firmographics- Name
- IT Support Partners
- Legal name
- IT Support Partners Limited
- Website
- https://itsp.co.uk
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- IT Support Partners is a Cambridge-based managed IT services provider founded in 2002, delivering outsourced IT support, cloud, cybersecurity, Microsoft 365, backup, and cloud telephony to small and medium-sized businesses in Cambridgeshire.
- Ownership category
- akta.pro rank
IT Support Partners industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741)
- akta.pro primary industry
- Helpdesk & End-User Support Services (BPAEABAB)
- akta.pro secondary industries
- Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ), Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE), Backup & DR Software Implementation & Managed Platforms (BPAEALAI)
Keywords
Where IT Support Partners is headquartered
LocationHeadquarters
- HQ city
- Milton
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
IT Support Partners business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Managed IT Support Services: Recurring managed services agreements providing ongoing IT support, maintenance, monitoring, and security services. The company operates on a model where they are paid to maintain systems reliably rather than charging hourly for repairs, aligning their interests with client uptime.
- Project Management & Consultancy: IT project services including migrations, security audits, infrastructure overhauls, office relocations, and system implementations delivered as one-time projects outside of standard support agreements.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
IT Support Partners product offering
Product offeringCore offering
IT Support Partners delivers managed IT services to small and medium-sized businesses in Cambridgeshire, including a manned helpdesk, remote monitoring, regular on-site visits, Microsoft 365 implementation, cybersecurity services, cloud telephony (3CX), backup and disaster recovery from in-house UK data centres, IT project management, and custom software development. The company operates on recurring managed services agreements rather than hourly break-fix billing, with custom pricing tailored to each client.
Product overview
IT Support Partners (ITSP) is a Managed IT Services Provider offering a suite of IT support and services primarily to small and medium-sized businesses in Cambridgeshire since 2002. The core offering is Managed IT Support, which is complemented by several integrated service modules: Cloud Services (encompassing Microsoft 365 expertise, Google Suite, and Dropbox support), Cyber Security (including risk assessments, patch management, endpoint protection, SIEM, and Cyber Essentials certification), Cloud Telephony (3CX-based internet phone systems), Backup & Disaster Recovery (with off-site storage in their own data centres in Cambridge and London), Project Management & Impartial Consultancy, and Software Development. The portfolio operates as a unified managed services model where ITSP acts as a strategic partner aligned with client business goals, providing proactive support, monitoring, and strategic advice rather than reactive break-fix services.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- Onsite emergency response within 4 hours, replacement server operational within 2 days for critical server failures
Companies that use IT Support Partners
Customer profileNamed customers6 records
Segments4 records
Ideal customer profiles1 record
IT Support Partners technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature3 records
IT Support Partners partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- MicrosoftcoreMicrosoft Partner status. Provides Microsoft 365, Azure, and related Microsoft cloud services to clients. The company specializes in Microsoft 365 migrations, implementation, and ongoing management including Azure Active Directory and Endpoint Manager/Intune.
- GiacomminorCloud services distributor partner for reselling and distributing cloud solutions to clients.
- 3CXcoreOfficial 3CX Partner providing cloud telephony solutions. ITSP implements 3CX Cloud Telephony systems for businesses, offering internet-based communication with features like video conferencing, live chat, and call forwarding.
- Ingram MicrominorTechnology distribution partner for sourcing and supplying IT products and solutions.
- AzurecoreMicrosoft Azure cloud platform partner. Provides cloud infrastructure, Azure Active Directory, and cloud-based security and management services.
Scale indicators2 records
Recent moves6 records
Expansion highlights4 records
IT Support Partners competitors and assessment
Company assessmentBroad incumbents
- Softcat: Major UK IT infrastructure and services provider selling Microsoft, Dell, and cloud solutions—offers overlapping capabilities to ITSP at vastly greater scale.
- Computacenter: Large UK-headquartered IT services and managed services provider covering enterprise infrastructure and workplace support—an incumbent benchmark for ITSP's ambitions.
- Daisy Corporate Services: One of the UK's largest managed service and unified communications providers offering outsourced IT, cloud, and telephony to businesses at much larger scale.
Others
- Giacom: UK cloud services distributor that ITSP partners with for Microsoft 365, Azure, and security solutions—an adjacent ecosystem enabler.
- 3CX: Cloud telephony platform vendor that ITSP resells and implements; included as a key technology/ecosystem partner comparable through product rather than direct competition.
Direct peers
- Shield IT: UK-based managed IT support provider serving small businesses with a similar mix of helpdesk, cloud, and cybersecurity services.
- Q2Q IT: UK-based managed IT services and support company targeting SMBs with proactive monitoring, helpdesk, and cloud services—directly comparable offering.
- Central Technology: UK managed IT services provider supporting schools and SMBs with Microsoft 365, cybersecurity, and infrastructure management—a close functional peer.
- Acora: UK MSP offering managed IT support, cloud, security, and end-user services to mid-market and SMB clients; comparable service portfolio and operating model.
- Netstar UK: UK-based managed IT services provider serving SMB clients with Microsoft 365, cloud, and support; closely comparable in business model and segment focus to ITSP.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
IT Support Partners social profiles
Digital presenceIT Support Partners compliance and trust
Trust signalCompliance3 records
IT Support Partners financial estimates
Financial estimateRevenue estimate
Valuation estimate
IT Support Partners leadership team
Management profileNumber of profiles
Profiles2 records
IT Support Partners funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
IT Support Partners M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about IT Support Partners
What does IT Support Partners do?
IT Support Partners delivers managed IT services to small and medium-sized businesses in Cambridgeshire, including a manned helpdesk, remote monitoring, regular on-site visits, Microsoft 365 implementation, cybersecurity services, cloud telephony (3CX), backup and disaster recovery from in-house UK data centres, IT project management, and custom software development. The company operates on recurring managed services agreements rather than hourly break-fix billing, with custom pricing tailored to each client.
Is IT Support Partners a public or private company?
IT Support Partners is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was IT Support Partners founded?
IT Support Partners was founded in 2002. It employs 1 to 10 people.
Where is IT Support Partners based?
IT Support Partners is headquartered in Milton, United Kingdom, in the Europe region.
How does IT Support Partners make money?
Two revenue lines are on record. Managed IT Support Services are the primary driver. The others are project Management & Consultancy.
Who are IT Support Partners's main competitors?
Broad incumbents on record are Softcat, Computacenter and Daisy Corporate Services. Others are Giacom and 3CX. Direct peers are Shield IT, Q2Q IT, Central Technology, Acora and Netstar UK.
Does IT Support Partners have an API?
No public API is recorded for IT Support Partners.
What industry is IT Support Partners in?
IT Support Partners's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAB, Helpdesk & End-User Support Services, with a secondary code of BPAEAIAJ, Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support). Its NAICS code is 54151 and its SIC code is 7370.