CMS360

What CMS360 does

CMS360 is a privately held, small-headquartered (1-10 employees) provider of Communication Lifecycle Management solutions for enterprises and service providers, founded in 2011 and based in Ellington, Connecticut. The company delivers four integrated service modules: Enterprise Mobility Management (EMM), Telecom Expense Management (TEM), Network Transformation, and Professional Services. Its underlying platform is a cloud-based portal that aggregates inventory, contracts, expenses, and workflows across wireline, mobile, and M2M environments, with 400+ API integrations connecting to systems such as SAP Afaria, Remedy, and various MDM platforms. The vendor-agnostic offering positions CMS360 as a single point of contact and orchestrator across multiple carriers and technology vendors, rather than a reseller of any specific stack.

CMS360 generates revenue primarily through managed-services and subscription/recurring engagements for telecom expense and mobility management, supplemented by professional services for IT communications projects and one-time network transformation deployments. Its go-to-market combines direct enterprise sales targeting CIOs and IT leaders with a channel network spanning VARs (Carousel Industries, Subsidium Technologies), master agents (Intelisys), and carrier-aligned partners (Global Capacity). Pricing is quote-based and not publicly disclosed, consistent with bespoke enterprise engagements. The customer base spans healthcare, retail, manufacturing, and financial services, with named engagements at a large New York hospital network, a furniture retailer with 1,000+ locations, a global manufacturer with 10,000 employees in 25 countries, and Greenhill and Co. (a relationship in place since 2011). Quantified client outcomes cited by the company range from $250K to $2.7M+ in annual or first-year savings, supporting a value proposition framed around telecom cost reduction and operational efficiency.

Name

CMS360

Legal name

CMS360

Website

https://cms360solutions.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Ellington

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Telecom Expense Management Services: Full lifecycle management of telecommunications expenses providing visibility, expense management, and automation of day-to-day tasks for wireline and mobile communications.
2. Enterprise Managed Mobility: Enterprise-class software and workflow management transferring day-to-day device management from client IT staff to CMS360, allowing IT resources to focus on strategic initiatives.
3. Professional Services: Consultation, solution design, engineering, implementation planning, and project management for complex IT communications projects including single point of contact coordination.
4. Network Transformation Services: Design, deployment, and management of communication networks to support current and future business needs, including inventory management and network lifecycle processes.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

CMS360 provides Communication Lifecycle Management solutions for enterprises and service providers, encompassing Enterprise Mobility Management, Telecom Expense Management, Network Transformation, and Professional Services. The offerings deliver end-to-end visibility, automation, and cost optimization for complex multi-carrier wireline, mobile, and M2M communications environments through a proprietary cloud-based platform with 400+ integrations.

Product overview

CMS360 offers a unified Communication Lifecycle Management Suite that provides enterprise telecommunications and mobility management solutions. The platform consists of four core service modules: Enterprise Mobility Management (EMM) for automated mobile device management and cost optimization; Telecom Expense Management for full lifecycle visibility and expense control; Network Transformation for cloud-based network design, deployment, and management; and Professional Services for project management and implementation support. These offerings work together as an integrated ecosystem, with Communication Lifecycle Management serving as the foundational framework that ties all services together to deliver comprehensive telecom and mobility optimization.

Differentiator

Problem solved

Functional benefit

Products and services

• Enterprise Mobility Management (EMM) Enterprise-class software and workflow solution that automates complex mobile device management processes including device procurement, inventory tracking, expense management, policy enforcement, and BYOD management. Designed for large organizations with significant mobile device fleets requiring real-time expense management and cost optimization.
• Telecom Expense Management Full lifecycle management solution providing visibility, expense management, invoice processing, bill pay services, cost optimization, and vendor remediation for wireline and mobile telecommunications spending. Designed for enterprises seeking to eliminate telecom overspending across multi-carrier environments.
• Network Transformation Cloud-based network design, deployment, and management solution providing a System of Record for network assets and services. Enables fact-based decisions through accurate inventory of network infrastructure across cloud technologies and applications.
• Professional Services Consultation, solution design, engineering, implementation planning, and project management services for complex IT communications projects. Includes certified project managers acting as a single point of contact to coordinate vendors and ensure well-executed implementation against client goals and timelines.
• Communication Lifecycle Management Suite Integrated suite encompassing EMM, TEM, Network Transformation, and Professional Services, founded on building and maintaining accurate IT asset inventory. Provides the foundational framework tying all services together to deliver comprehensive telecom and mobility optimization for global enterprises.

Quantifiable outcome

• Up to 15% reduction in unnecessary telecom costs and up to 75% reduction in staff costs for telecom management
• +4 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Carousel IndustriescoreChannel Partner/ Reseller/ Distributor · 1 January 2014Carousel Industries engaged with CMS360 in 2014 to broaden their portfolio by adding Communication Lifecycle Management solutions for enterprise clients. CMS360 provides expertise and knowledge while educating Carousel sales staff, resulting in large wins within their client base. The partnership demonstrates mutual commitment to the channel model with joint sales engagement.
• Greenhill and Co.coreStrategic or Co-development Partner · 1 January 2011CMS and Greenhill and Co. have maintained a partnership since 2011. CMS360 has provided outstanding support for data and telecommunications needs, understanding business complexities and demonstrating responsiveness. CMS360 relationships with communications vendors have eliminated countless hours of additional work while reducing overall costs.
• Subsidium TechnologiescoreChannel Partner/ Reseller/ DistributorSubsidium Technologies partners with CMS360 to service the expense management needs of enterprise customers. CMS360 serves as an extension of Subsidium, meeting high service levels expected for their customers.
• Global CapacitycoreChannel Partner/ Reseller/ DistributorGlobal Capacity maintains a partner channel relationship with CMS360. Tony Franchi, Director of Partner Channel at Global Capacity, has praised CMS360's broad experience and knowledge in the telecommunications space, noting that Jess and Mike at CMS360 set the bar high as model partners in the industry.
• IntelisysminorChannel Partner/ Reseller/ DistributorIntelisys, a Petaluma, California-based master agent, has popularized the concept of partnerships between independent telecom agents and VARs. CMS360 participates in this channel ecosystem facilitated by Intelisys and similar master agents.

Scale indicators9 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Avotus: Avotus delivers usage management, TEM, and managed mobility services to enterprises, competing directly with CMS360's communication lifecycle management offerings.
• Calero Software: Calero provides TEM, SaaS expense management, and usage intelligence for enterprises. It is a direct competitor to CMS360's TEM offering and serves a similar mid-to-large enterprise customer base.
• Tangoe: Tangoe is a leading Telecom Expense Management (TEM) and Managed Mobility Services provider serving global enterprises. It directly competes with CMS360 in TEM and EMM, offering similar lifecycle management capabilities for telecom and mobile spend.
• Cass Information Systems: Cass provides telecom and IT expense management services for enterprises, serving as a direct competitor in the TEM category alongside CMS360.
• MDSL: MDSL is a global TEM and technology expense management provider that directly competes with CMS360 in telecom lifecycle management for multinational enterprises.
• Sakon: Sakon offers telecom expense management and enterprise mobility management, overlapping directly with CMS360's core EMM and TEM capabilities.

Broad incumbents

• ServiceNow: ServiceNow is a broad enterprise platform whose IT Service Management and Strategic Portfolio Management suites increasingly absorb telecom and asset management workflows, positioning it as an incumbent alternative to CMS360's specialized TEM/EMM offering.
• Cisco (Cisco Smart Net, Webex, etc.): Cisco's networking, collaboration, and lifecycle services portfolios overlap with CMS360's network transformation and managed communications offerings, especially as enterprises adopt Cisco-led UCaaS and SD-WAN architectures.

Emerging players

• MobilSense: MobilSense specializes in enterprise mobility management and telecom expense management, with overlapping EMM focus to CMS360 but typically serving mid-market customers.
• Advatek: Advatek provides managed mobility services and enterprise mobility management for organizations, with comparable focus on device lifecycle and expense control.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CMS360