What Arawak does

Arawak is a French private IT services company (ESN) and software publisher founded in 1991 and headquartered in Villeurbanne, near Lyon. The company develops and distributes the proprietary KoloK software suite, an integrated platform comprising four modules: KoloK Kapture (document dematerialization with OCR and AI-powered sender recognition), KoloK Doc (electronic document management/GED), KoloK Courrier (electronic correspondence management/GEC with workflow automation and electronic signature integration), and KoloK Event (event management and multi-channel mailing). The suite is built on Java/J2EE, PHP/Symfony, .NET, and Angular and is available in SaaS or on-premise deployment, with the company hosting servers through OVH.

Arawak serves approximately 200 clients across France with over 10,000 end users, primarily targeting French territorial collectivities (municipalities, intermunicipal communities, departmental councils) and public administrations, alongside medium and large regional enterprises in banking, insurance, and healthcare. Selected customers include Conseil Départemental de la Marne, Ville de Granville, Communauté de Communes Granville Terre et Mer, and Conseil Départemental de Côte d'Or, the latter being a customer for over 25 years. Distribution leverages direct enterprise sales, the UGAP public procurement marketplace (catalog listing from October 2023), and event participation including the Salon des Maires et des Collectivités Locales.

The company generates revenue through recurring SaaS subscriptions (monthly or annual billing) for KoloK modules and professional services encompassing custom software development, application maintenance, and technical consulting in Java/J2EE, .NET, and PHP environments. The organization operates at human-scale with approximately 20 employees, holding share capital of €76,224.51, and shows no external funding or acquisition history in the available data. The company maintains GDPR/RGPD compliance and integrates with multiple French electronic signature parapheur systems including Ixbus, E-parapheur (Adullact), XParaph, and Fastparapheur (Docapost).

Name

Arawak

Legal name

ARAWAK

Website

https://arawak.fr

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

1–10 employees

Short description

Arawak is a French IT services company and software publisher founded in 1991 that develops the proprietary KoloK suite (document dematerialization, GED, electronic correspondence, and event management), serving roughly 200 public-sector and enterprise clients across France with SaaS subscriptions and custom development services.

Ownership category

akta.pro rank

Product category

Document Management Software

NAICS

Software Publishers (513210), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Contract Lifecycle Management (CLM) & Document Generation/Templating (HDAEAGAL)

akta.pro secondary industries

Compliance, GRC Workflow & Audit Automation Platforms (HDAEAHAL), Contract Lifecycle Management (CLM) & Document Automation (BPAEAPAD)

Keywords

• Document management software
• Electronic correspondence management
• Public sector IT services
• Software development services
• SaaS document solutions

Headquarters

HQ city

Villeurbanne

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Software Subscriptions: KoloK software modules are available in SaaS mode with monthly or annual subscription billing. The company provides hosting on its own servers, maintenance, updates, and secure data storage.
2. Professional Services: Solution design and implementation, application maintenance (corrective, adaptive, and evolutionary), application testing/recipe, and support services for clients.
3. Custom Software Development: IT services including project specification, development assistance, and technical expertise in Java/J2EE, .NET, and PHP environments for clients in banking, insurance, healthcare, and public sector.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels7 records

Core offering

Arawak develops and sells the KoloK software suite, an integrated SaaS/on-premise platform for document dematerialization, electronic document management (GED), electronic correspondence management (GEC), contact relationship management, and event management. In parallel, the company provides IT professional services including custom software development, application maintenance, recette (acceptance testing), and ongoing support for clients in banking, insurance, healthcare, and the public sector.

Product overview

Arawak is a French software publisher and IT services company (ESN) founded in 1991, offering the integrated KoloK software suite for multi-channel document and correspondence management. The suite comprises four complementary modules: KoloK Kapture (document dematerialization and OCR server), KoloK Doc (electronic document management/GED), KoloK Courrier (electronic mail management/GEC with workflow capabilities), and KoloK Event (event management and mass mailing). The modules are designed to operate independently yet are fully integrated, sharing a common contact database and enabling organizations to digitize, classify, process, and track all document flows including physical mail, emails, and electronic documents. All modules are available in SaaS mode or on-premise deployment.

Differentiator

Problem solved

Functional benefit

Brands

• KoloK: Software suite for document management (GED), electronic correspondence management (GEC), CRM, and event management. Includes modules: KoloK Kapture (document dematerialization), KoloK Doc (GED), KoloK Courrier (GEC), and KoloK Event (event management).

Products and services

• KoloK Kapture
• KoloK Doc
• KoloK Courrier
• KoloK Event
• Custom Software Development IT services including project specification, development assistance, and technical expertise in Java/J2EE, .NET, and PHP/Symfony environments. Delivered to clients in banking, insurance, healthcare, and public sector for bespoke digital transformation projects.
• Application Maintenance Services Corrective, adaptive, and evolutionary application maintenance, recette (acceptance testing), and ongoing support services for client applications and the KoloK suite.

Quantifiable outcome

• More than 10,000 users rely on KoloK solutions across 200 clients in France
• +1 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability3 records

Feature6 records

Partnerships

Five partnerships are on record, tiered core and supporting.

• UGAP (Union des groupements d'achats publics)coreChannel Partner/ Reseller/ Distributor · 1 October 2023UGAP is a public procurement marketplace that has referenced Arawak in its multi-editor catalog. This allows French public sector entities to purchase KoloK software solutions through UGAP's pre-negotiated framework contracts, simplifying the procurement process for government clients.
• KofaxsupportingTechnology or IntegrationKofax is a leader in digital imaging, recognition, and voice synthesis solutions. Arawak integrates Kofax technologies to optimize document processing and recognition capabilities within the KoloK Kapture dematerialization module.
• ZendsupportingTechnology or IntegrationArawak uses Zend tools including Zend Framework, Zend Studio, and Zend Server for PHP development to build quality applications faster. Zend also provides support to the PHP open source community.
• Pergame ConsultingsupportingImplementation/ SI/ Consulting PartnerPergame Consulting supports IT professionals in improving their operational performance through support services, measurement of achievements, analysis of systems, and communication of results. They operate within a continuous improvement framework.
• OVHsupportingTechnology or IntegrationOVH provides cloud infrastructure hosting services for Arawak's servers located at 2 rue Kellermann, 59100 Roubaix, France.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Emerging players

• Atlassian (Confluence): Collaboration platform with growing document management capabilities. Not a direct competitor in regulated mail workflows, but increasingly used by organizations as a lighter-weight alternative for internal document collaboration adjacent to KoloK's use cases.

Direct peers

• iManage: Document and email management platform focused on professional services and regulated industries. Comparable to KoloK for knowledge-worker document workflows, version control, and governance, though typically serving larger enterprises.
• M-Files: Intelligent information management platform that combines document management, workflow automation, and AI-driven metadata extraction. Overlaps with Arawak's KoloK suite in document-centric process automation, especially with the recent AI features.
• Open Bee: French electronic document management (GED/ECM) and dematerialization vendor serving mid-market and public-sector clients. Highly comparable to KoloK Doc/Kapture in scope and target customer profile.
• Everteam: French-headquartered ECM and governance vendor with deep public-sector and regulated-industry references. Directly comparable to Arawak in target verticals and document/governance capabilities.
• Docaposte: Subsidiary of La Poste Group and the leading French provider of secure digital exchange, electronic signature, and document dematerialization. Direct competitor for French public-sector correspondence, mail, and signature workflows that Arawak addresses with KoloK.
• DocuWare: Cloud document management and workflow automation platform used across mid-market and public-sector organizations in Europe. Competes head-on with KoloK Doc and KoloK Courrier on document capture, classification, and approval workflows.
• Alfresco Software: Open-source and enterprise ECM platform with strong document management and workflow capabilities. Used in European public-sector deployments and a credible alternative to KoloK Doc/Courrier for organizations favoring open-source stacks.

Broad incumbents

• Hyland (Nuxeo): Large content services and ECM platform vendor (including the Nuxeo product line). Operates broadly across document management, process automation, and content services; competes with Arawak at the upper end of the public-sector and enterprise ECM market.
• Xerox (DocuShare): Major document technology vendor offering DocuShare and capture/ workflow solutions. Competes in the same document management and dematerialization category as KoloK, but as part of a much broader office technology portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/arawak-informatique-mimetique

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Arawak