TelNowEdge

What TelNowEdge does

TelNowEdge is a privately-held French software publisher (TelNowEdge SAS), founded in 2007 and headquartered in Montbonnot-Saint-Martin near Grenoble. The company develops and operates an industrialized IPBX unified communications platform built on the Asterisk open-source kernel with FreePBX configuration, deployed on Linux/Apache/MySQL/PHP infrastructure and capable of SLAs up to 99.99%. Around this core, TelNowEdge has assembled a proprietary product portfolio including a WebRTC-based virtual phone (WebPhone), a desktop control client (Webpilot), a mobile app with GSM coupling (TnePhone), an intelligent call queue/ACD system, a high-availability Metro Cluster design, and the TNE4IP CTI API for CRM/ERP integration. The portfolio extends beyond telephony into managed IT services covering SD-WAN connectivity, cybersecurity (cloud firewall), asset management for mobile and IT fleets, and HADS-certified health-data hosting.

The business model blends recurring managed services contracts (Sérén'IP, sold with tiered 10x5 to 24x7 SLAs and a single point-of-contact), one-time software licensing and customization work delivered via Agile methodology, professional training services for partners and clients, and connectivity/hosting revenue (SIP trunking, MPLS VPN, cloud hosting). Go-to-market is hybrid: a direct commerce team in Montbonnot handles enterprise accounts while an extensive French reseller/partner network (AtawaIT, Sewan, Voxity, Capinfo, Aprias, Telecom Object, degecom, uquidit, Infosyscom, Quicklo) extends regional reach, complemented by a strategic co-development alliance with Nantes-based Hightech-Ouest since 2014.

TelNowEdge serves mid-market and enterprise customers with multi-site communication needs across verticals including retail chains (Courir's 600+ stores across France, Spain, Portugal, Belgium, and Luxembourg), healthcare (AGDUC dialysis network at CHU Grenoble Alpes, ~500,000 calls/year), travel and adventure tourism (Allibert Trekking across four sites), education (CFP Les Charmilles), and luxury goods (Domaine Clarence Dillon). The company positions as a 100% French vendor offering a no-vendor-lock-in, open-source-based alternative to traditional PaBX systems, citing cost reductions (iPBX reportedly three times less expensive than legacy PaBX per the AGDUC case) and cross-site communication cost elimination through IP/VPN deployment.

Name

TelNowEdge

Legal name

TelNowEdge SAS

Website

https://telnowedge.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

1–10 employees

Short description

French software publisher providing managed VoIP telephony and unified communications built on an industrialized Asterisk open-source platform, serving multi-site enterprises across Europe via direct sales and a partner network.

Ownership category

akta.pro rank

Product category

Enterprise VoIP & Unified Communications

NAICS

Wired Telecommunications Carriers (517111), All Other Telecommunications (5178), Wired and Wireless Telecommunications Carriers (except Satellite) (51711)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

VoIP Access & ITSP Services (HDAIAHAD), Network Architecture & Design Services (BPAEAEAA)

Keywords

• Managed VoIP services
• IPBX telephony platform
• Asterisk unified communications
• Enterprise telephony management
• Business communications hosting

Headquarters

HQ city

Crolles

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed Services Contracts (Sérén'IP): Recurring managed services contracts covering complete and quota-free platform management with SLA commitments from 10h x 5d to 24h x 7d. Includes incident resolution, functional evolution management, and single point of contact support.
2. Software Licensing and Customization: IPBX software platform developed and industrialized by Grenobloise R&D team, with customization capabilities using Agile methodology to meet specific customer requirements.
3. Training Services: Telecommunications training provided to partners and clients covering IP telecommunications, Asterisk Open Source platform usage and integration, and all TelNowEdge products and services.
4. Connectivity and Hosting Services: Very High Speed connectivity offerings based on automated functions with SLA, redundancy, and cloud firewall. Includes SIP Trunk, VPN MPLS, and hosting services with HADS certification for health data.
5. Asset Management Services: Management of IT equipment including mobile phones, tablets, PCs, printers, and network equipment including provisioning, user assignment, updates, and repairs.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

TelNowEdge develops, industrializes and supports an Asterisk-based IPBX telephony platform (iPBX TNE / μC3) and sells it bundled with the Sérén'IP fully managed services contract that delivers SLA-backed operations up to 99.99%. Around this core platform the company offers complementary VoIP mobility products (WebPhone, Webpilot, TnePhone), a TNE4IP CTI integration API, SIP trunking, cloud firewall, HADS-certified hosting, internet/MPLS connectivity, and IT asset management for multi-site enterprises in France and Europe.

Product overview

TelNowEdge is a 100% French software publisher offering managed VoIP telephony solutions built on Asterisk open source platform. The product portfolio centers on the IPBX TNE as the core unified communications platform, complemented by μC3 for managed IPBX deployments. Key add-on modules include WebPhone and Webpilot for virtual/mobile communications, TNEPhoneVoIP for mobile coupling, QueueMetrics for call center analytics, TNE4IP CTI for business application integration, and various connectivity/hosting services (Connecter, Trunk SIP, Cloud Firewall, Héberger). The Sérén'IP managed services contract provides ongoing support from 10h x 5d to 24h x 7d coverage.

Differentiator

Problem solved

Functional benefit

Brands

• iPBX TelNowEdge C3: Industrialized IPBX solution on Open Source platform providing managed SLA up to 99.99%
• μC3 - IPBX
• WebPhone
• Webpilot
• TnePhone
• Trunk SIP
• Cloud Firewall
• Sérén'IP
• TNE4IP CTI

Products and services

• iPBX TNE Industrialized IPBX telephony platform built on Asterisk open source for enterprises, providing unified communications with customizable dialing plans, time-based routing, FreePBX interface, and SLA commitments up to 99.99%. Targets multi-site enterprises seeking managed PBX replacement.
• μC3 - IPBX 100% managé Most economical fully managed IPBX solution based on Asterisk, delivered with the Sérén'IT service commitment for SMB and cost-sensitive deployments that still require managed support.
• Sérén'IP Managed Services Contract Recurring managed services contract covering complete and quota-free platform management, with SLA tiers from 10h x 5d up to 24h x 7d, incident resolution, functional evolution management and a single point of contact for all IT and telecom issues.
• WebPhone (WebRTC Virtual Telephone) Browser-based virtual telephone station using WebRTC, provisionable from the IPBX, with dialpad, caller ID, programmable keys, voicemail, call journal, directory, queue monitoring and chat. For remote workers, teleworkers and enterprises needing browser-integrated telephony.
• Webpilot Desktop application that allows users to fully control TelNowEdge telephony systems from a computer while managing a physical telephone, with call control, transfer, conference and messaging between Webpilot units.
• TnePhone VoIP (Mobile App) Mobile application for iOS and Android coupling a desktop SIP phone with mobile GSM, allowing fixed-line calls to ring on both devices via the Cherchez-Moi/Trouvez-moi (Find-Me/Follow-Me) function for mobile enterprise communications regardless of geographic location.
• Trunk SIP SIP trunking solution for developing and optimizing enterprise telephone communications, integrated with TelNowEdge's IPBX platform.
• Cloud Firewall Automated cloud firewall offering for securing cloud-hosted applications and data, with redundancy and SLA.
• Héberger (Cloud Hosting) Cloud hosting and infrastructure management with HADS certification for health-data hosting, automated VM deployment, backup, security, redundancy and SLA.
• Connecter (Internet / MPLS Connectivity) Internet access and infrastructure services including VPN MPLS with multi-operator collection network, firewall integration, quality of service and high-availability infrastructure for connecting sites.
• Gestion des Assets (IT Asset Management) Management service for IT equipment, tablets, fixed and mobile phones, covering procurement, user assignment, updates and repairs so clients can focus on their core business.
• QueueMetrics-Live Call Center Monitoring Call center monitoring and reporting solution based on QueueMetrics (Asterisk analytics), analyzing agent activities, targets and conversion rates on TelNowEdge iPBX deployments.

Quantifiable outcome

• iPBX solution is three times less expensive than traditional PaBX (AGDUC case)
• +4 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability3 records

Feature9 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Hightech-Ouest (HTO)coreStrategic or Co-development Partner · 1 January 2014Co-development partnership since 2014 with Nantes-based independent IP telephony operator. Synergy between technical teams has enabled structuring of innovative offerings for multi-site customers. Joint cloud hosting solutions and shared R&D contributions since 2014.
• AtawaITminorChannel Partner/ Reseller/ DistributorPartner in business telephony solutions. Logo displayed in partner section.
• uquiditminorChannel Partner/ Reseller/ DistributorPartner in business solutions. Logo displayed in partner section.
• degecomminorChannel Partner/ Reseller/ DistributorPartner displayed in partner section.
• SewanminorChannel Partner/ Reseller/ DistributorPartner displayed in partner section.
• VoxityminorChannel Partner/ Reseller/ DistributorPartner displayed in partner section.
• QuicklominorChannel Partner/ Reseller/ DistributorPartner displayed in partner section.
• InfosyscomminorChannel Partner/ Reseller/ DistributorPartner displayed in partner section.
• CapinfominorChannel Partner/ Reseller/ DistributorPartner displayed in partner section.
• Telecom Object (TO)minorChannel Partner/ Reseller/ DistributorPartner displayed in partner section.
• ApriasminorChannel Partner/ Reseller/ DistributorPartner displayed in partner section.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• RingCentral: RingCentral is a leading global UCaaS provider offering cloud PBX, contact center, and communications APIs. Overlaps with TelNowEdge on hosted telephony but competes from a vastly larger scale, broader feature set, and enterprise sales motion.
• Microsoft (Teams Phone): Microsoft Teams Phone bundles cloud PBX capabilities into Microsoft 365, increasingly commoditizing standalone IPBX for enterprises. Listed as a TelNowEdge technology partnership, but also represents a major competitive threat as the de facto telephony layer for Microsoft shops.
• 8x8: 8x8 provides UCaaS and contact-center-as-a-service globally, including hosted PBX for multi-site enterprises. A broad incumbent competing for the same multi-site VoIP migration use cases (e.g., Courir, AGDUC) but at significantly larger scale.
• Alcatel-Lucent Enterprise: Alcatel-Lucent Enterprise offers Rainbow UCaaS and on-premise PBX with strong European enterprise presence, particularly in France. Overlaps with TelNowEdge on multi-site enterprise telephony but operates at a much larger scale and broader portfolio.

Direct peers

• Wildix: Wildix offers a WebRTC-based UCaaS and PBX platform with strong presence in Europe. Comparable to TelNowEdge in targeting multi-site enterprises and SMBs with browser-integrated telephony, and competes directly in the French and European markets.
• 3CX: 3CX is a direct competitor offering software-based PBX and UC solutions, including a free open-source tier and hosted/managed offerings. It targets the same SME and mid-market segment as TelNowEdge with comparable Asterisk-based technology, and competes head-to-head for VoIP migration deals.
• Sangoma (FreePBX): Sangoma is the steward of the Asterisk open-source project and FreePBX GUI that TelNowEdge builds upon, and also offers commercial IPBX, UC, and SIP trunking products. Highly comparable as both a technology upstream and a competitor in the same Asterisk-based managed PBX category.
• Yeastar: Yeastar provides on-premise and cloud PBX solutions (P-Series, Yeastar Cloud PBX) targeting SMBs and multi-site enterprises. Comparable to TelNowEdge in product breadth (IPBX, SIP trunking, call center), customer size, and channel-driven GTM.

Regional players

• OVHcloud: OVHcloud is a major French cloud and hosting provider offering SIP trunks, VoIP, and hosted PBX solutions. Comparable to TelNowEdge's connectivity and hosting offerings (Trunk SIP, Héberger, Cloud Firewall) and a regional competitor in the French market.
• Keyyo (Bouygues Telecom Pro): Keyyo, now part of Bouygues Telecom Pro, provides hosted telephony, SIP trunks, and UC solutions primarily in France. Comparable regional competitor targeting the same French SME and multi-site enterprise segment as TelNowEdge.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/telnowedge

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TelNowEdge