Changes Health & Wellbeing
Changes Health & Wellbeing is a UK-registered charity delivering free community-based mental health wellbeing, recovery and peer-support services for adults and children across Stoke on Trent and Staffordshire, alongside accredited HMPPS Creating Future Opportunities training in prisons and West Midlands community hubs.
- Company typePrivate
- Founded1990
- HeadquartersStoke, United Kingdom
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Changes Health & Wellbeing does
Changes Health & Wellbeing is a registered charity (Charity No. 1144940) and company limited by guarantee (Company No. 7761177) operating from Stoke-on-Trent, UK, delivering free community-based mental health services for adults and children across Stoke on Trent and Staffordshire, with operational extensions into the West Midlands (Birmingham, Wolverhampton) and the HMPPS estate. Its core service portfolio comprises four pillars: Wellbeing workshops, Recovery workshops, Adult Peer-Support Groups (which apply the proprietary Changes 12-steps self-management framework), and Stay Well CYP for children and young people aged 5-18 (jointly delivered with North Staffs Mind and Dove). In parallel, the charity runs accredited training programmes (Understanding the Effects of Crime L1, Positive Mental Health L1, Interview Skills L2) under the HMPPS Creating Future Opportunities (CFO) framework in partnership with Ingeus, delivered at HMP Featherstone and community hubs.
The underlying technology is operational rather than productised: Charity Log (encrypted third-party case management) holds service-user records; Microsoft 365 / Office Forms and SharePoint support feedback and document workflows; a WordPress CMS powers changes.org.uk; and Zoom delivers online workshops. There is no proprietary software platform, no public API, and no app. Distribution combines face-to-face community venues across nine Staffordshire districts and six Stoke areas with online self-referral and Zoom workshops, plus referrals from GPs and health/social-care professionals, and public-sector commissioning via HMPPS CFO and Ingeus.
The revenue model is a hybrid of charitable funding and public-sector contracts, not commercial pricing: services are free at the point of use ("Free Services in Your Community"); funding flows from voluntary donations via JustGiving (charity ID 3397510), NHS / clinical commissioning for recovery-focused services, and HMPPS CFO public-sector contracts. There is no disclosed revenue, funding round, or valuation; growth is signalled through incremental geographic and product-line expansion rather than equity investment.
Changes Health & Wellbeing firmographics
Firmographics- Name
- Changes Health & Wellbeing
- Legal name
- Changes Health & Wellbeing
- Website
- https://changes.org.uk
- Company type
- Private
- Founded year
- 1990
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Changes Health & Wellbeing is a UK-registered charity delivering free community-based mental health wellbeing, recovery and peer-support services for adults and children across Stoke on Trent and Staffordshire, alongside accredited HMPPS Creating Future Opportunities training in prisons and West Midlands community hubs.
- Ownership category
- akta.pro rank
Changes Health & Wellbeing industry classification
Industry- Product category
- Community Mental Health Services
- NAICS
- Offices of Mental Health Practitioners (except Physicians) (621330), Child and Youth Services (62411), Other Individual and Family Services (624190)
- SIC
- Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Integrated Behavioral Health (Collaborative Care) Platforms (HLALAEAC)
- akta.pro secondary industries
- Behavioral Health for Children & Adolescents (Youth Services) (HLAFACAL), Substance Use Disorder Prevention & Recovery Services (BPAGACAE)
Keywords
Where Changes Health & Wellbeing is headquartered
LocationHeadquarters
- HQ city
- Stoke
- HQ country
- United Kingdom
- HQ region
- Europe
Offices4 records
Markets served
Changes Health & Wellbeing business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Voluntary donations via JustGiving: Charity receives voluntary donations through its JustGiving page (charity ID 3397510). Contact Kendele on 01782 411433 or [email protected] for contributions.
- Public-sector contract funding (HMPPS CFO programme): Government/commissioned income via the Creating Future Opportunities programme; delivers accredited qualifications (L1/L2) for HM Prison and Probation Service and Ingeus West Midlands Community Hubs.
- NHS / healthcare commissioning: Funded by clinical commissioning / NHS bodies to deliver recovery-focused services for individuals with mild, moderate and severe mental illness across Stoke on Trent, Newcastle under Lyme and Staffordshire Moorlands.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Other | Free services for service users in Stoke on Trent and Staffordshire |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels8 records
Changes Health & Wellbeing product offering
Product offeringCore offering
Changes Health & Wellbeing delivers free, community-based mental health services for adults and children/young people across Stoke-on-Trent and Staffordshire, including Wellbeing workshops, Recovery workshops, Adult Peer-Support Groups, and the Stay Well CYP programme. It also delivers accredited qualifications (Positive Mental Health L1, Understanding the Effects of Crime L1, Interview Skills L2) in partnership with HMPPS and Ingeus under the Creating Future Opportunities programme.
Product overview
Changes Health & Wellbeing delivers a portfolio of community-based mental health services (rather than a single software platform) organised around four core service lines: Wellbeing workshops/services, Recovery workshops/services, Adult Peer-Support Groups (PSGs), and Stay Well CYP (children and young people), all sitting under the overarching Changes Health & Wellbeing charity brand and delivered alongside HMPPS Creating Future Opportunities (CFO) accredited programmes (Understanding the Effects of Crime L1, Positive Mental Health L1, Interview Skills L2). All services can be accessed face-to-face at venues across Stoke-on-Trent and Staffordshire or online via Zoom.
Differentiator
Problem solved
Functional benefit
Brands
- Stay Well CYP: Stay Well Children & Young People support service for ages 5–18, promoting wellbeing and recovery for children and young people in mental distress, with additional support for parents, carers and teachers. Delivered by Changes together with North Staffs Mind and Dove across Staffordshire and Stoke on Trent.
Products and services
- Wellbeing Workshops and services designed to increase mental wellbeing and coping ability, helping adults in Stoke-on-Trent and Staffordshire to stay, live and feel well.
- Recovery Workshops and services supporting people who sometimes struggle with their mental health recovery, to stay well and get on with their lives.
- Adult Peer-Support Groups Weekly peer-support groups where adults in mental distress connect, share self-help tips, offer each other support, and apply the Changes 12 steps to manage their condition.
- Stay Well CYP (Children and Young People) Support services for children and young people aged 5-18 in mental distress across Staffordshire and Stoke-on-Trent, with additional support for parents, carers and teachers. Provided jointly by Changes, North Staffs Mind and Dove.
- Mental Health Workshops Calendar of wellbeing, recovery and peer-support workshops covering topics such as confidence, self-esteem, emotional literacy, wellness action plans, coping with stress, and healthy lifestyles, delivered in person and online via Zoom.
- HMPPS Creating Future Opportunities (CFO) Accredited Programmes Accredited qualifications delivered in partnership with Ingeus and HM Prison and Probation Service, including Understanding the Effects of Crime (Level 1, delivered at HMP Featherstone as part of the Leap Phase 1 Programme), Positive Mental Health (Level 1, delivered at Ingeus West Midlands Community Hubs in Birmingham, Wolverhampton and Stoke), and Interview Skills (Level 2, delivered on request in Community Hubs).
Companies that use Changes Health & Wellbeing
Customer profileNamed customers2 records
Segments4 records
Ideal customer profiles4 records
Changes Health & Wellbeing technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Changes Health & Wellbeing partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered flagship, core and minor.
- HMPPS (HM Prison and Probation Service)flagshipDelivery partner under the Creating Future Opportunities (CFO) programme. Delivers accredited qualifications (Understanding the Effects of Crime L1 at HMP Featherstone; Positive Mental Health L1 at Ingeus West Midlands Community Hubs in Birmingham, Wolverhampton and Stoke). Operational for more than a decade across all CFO offers.
- IngeuscoreHosts Changes-delivered Positive Mental Health Level 1 qualification at its West Midlands Community Hubs in Birmingham, Wolverhampton and Stoke. Changes also delivers Interview Skills L2 and Understanding the Effects of Crime L1 in the community hubs on request.
- North Staffs MindcoreJoint provider of Stay Well CYP services together with Changes and Dove, supporting wellbeing and recovery of children and young people in mental distress.
- DovecoreJoint provider of Stay Well CYP services together with Changes and North Staffs Mind, supporting wellbeing and recovery of children and young people in mental distress.
- Open College Network West Midlands (OCNWM)coreAccrediting body for the Level 1 and Level 2 qualifications delivered by Changes (Positive Mental Health L1, Understanding the Effects of Crime L1, Interview Skills L2) under HMPPS CFO.
- Stoke on Trent City CouncilminorLocal authority whose crest appears on the Changes homepage, signalling local-government endorsement of community mental health services.
- Together We're Better (NHS Staffordshire & Stoke on Trent STP)coreSustainability and Transformation Partnership of NHS Staffordshire & Stoke on Trent; logo featured on Changes homepage as part of the local NHS system alignment.
- Charity LogcoreSecure encrypted case management system used by Changes to store service user records; access restricted to relevant staff.
- ZoomcoreVideo-conferencing platform used to deliver all online mental health workshops and programmes run by Changes.
- Think Blink CreativeminorDesign and web build partner for changes.org.uk and Stay Well CYP landing pages.
- CAMHS Hub (Combined NHS)minorFor under-18 referrals Changes signposts to the Combined NHS CAMHS Hub rather than accepting them itself.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Changes Health & Wellbeing competitors and assessment
Company assessmentBroad incumbents
- Turning Point: UK social enterprise delivering mental health, substance use and learning disability services under NHS and local-authority contracts. Directly comparable NHS-commissioned community mental health delivery model at significantly larger scale.
- Samaritans: UK-wide mental health charity delivering peer-led emotional support and listening services. Comparable peer-support, charity-funded delivery model for people in mental distress, though operating nationally and via helpline rather than community workshops.
- Mental Health Foundation: UK mental health charity focused on prevention, wellbeing and research, with strong community service and public-sector commissioning overlap. Larger scale and broader remit than Changes but comparable focus on mental wellbeing for the general population.
- Rethink Mental Illness: National UK mental health charity providing community-based recovery services, peer support groups and advice. Comparable community mental health service model and target population to Changes, but with national footprint and infrastructure.
- Richmond Fellowship: UK mental health charity providing community-based recovery, peer support and rehabilitation services under NHS and local-authority contracts. Operates a near-equivalent model to Changes but across multiple English regions.
- Mind (National): Largest UK mental health charity, operating through a federated network of local Minds including North Staffs Mind. Comparable mission, peer-support and recovery-focused service model, but at national scale and with significantly broader funding base.
Emerging players
- Togetherall (formerly Big White Wall): Online peer-support mental health platform commissioned by the NHS and universities. Overlaps with Changes' Zoom-delivered workshop model as a digital peer-support channel serving NHS-referred users with mild-to-moderate mental health needs.
Regional players
- Hafal: Welsh mental health charity delivering community-based recovery and peer support services. Highly comparable community mental health and peer-support delivery model to Changes, but operating exclusively in Wales rather than England.
Direct peers
- Dove (Dove Service): Stoke-on-Trent based bereavement and emotional wellbeing charity. Joint provider of the Stay Well CYP service alongside Changes and North Staffs Mind, operating the same multi-charity CYP mental health delivery model in Staffordshire.
- North Staffordshire Mind: Local Mind federation member delivering community mental health services across North Staffordshire. Joint provider of the Stay Well CYP service with Changes, operating a near-identical community-based, peer-led mental health model in the same geography.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights8 records
Customer concentration
Changes Health & Wellbeing social profiles
Digital presenceChanges Health & Wellbeing compliance and trust
Trust signalCompliance1 record
Changes Health & Wellbeing financial estimates
Financial estimateRevenue estimate
Valuation estimate
Changes Health & Wellbeing leadership team
Management profileNumber of profiles
Changes Health & Wellbeing funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Changes Health & Wellbeing M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Changes Health & Wellbeing
What does Changes Health & Wellbeing do?
Changes Health & Wellbeing delivers free, community-based mental health services for adults and children/young people across Stoke-on-Trent and Staffordshire, including Wellbeing workshops, Recovery workshops, Adult Peer-Support Groups, and the Stay Well CYP programme. It also delivers accredited qualifications (Positive Mental Health L1, Understanding the Effects of Crime L1, Interview Skills L2) in partnership with HMPPS and Ingeus under the Creating Future Opportunities programme.
Is Changes Health & Wellbeing a public or private company?
Changes Health & Wellbeing is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Changes Health & Wellbeing founded?
Changes Health & Wellbeing was founded in 1990. It employs 11 to 50 people.
Where is Changes Health & Wellbeing based?
Changes Health & Wellbeing is headquartered in Stoke, United Kingdom, in the Europe region.
How does Changes Health & Wellbeing make money?
Three revenue lines are on record. Voluntary donations via JustGiving is the primary driver. The others are public-sector contract funding (HMPPS CFO programme) and NHS / healthcare commissioning.
Who are Changes Health & Wellbeing's main competitors?
Broad incumbents on record are Turning Point, Samaritans, Mental Health Foundation, Rethink Mental Illness, Richmond Fellowship and Mind (National). Togetherall (formerly Big White Wall) is listed as an emerging player. Hafal is listed as a regional player. Direct peers are Dove (Dove Service) and North Staffordshire Mind.
Does Changes Health & Wellbeing have an API?
No public API is recorded for Changes Health & Wellbeing.
What industry is Changes Health & Wellbeing in?
Changes Health & Wellbeing's product category is Community Mental Health Services. Its primary akta.pro industry code is HLALAEAC, Integrated Behavioral Health (Collaborative Care) Platforms, with a secondary code of HLAFACAL, Behavioral Health for Children & Adolescents (Youth Services). Its NAICS code is 621330 and its SIC code is 8300.