Caraniche at Work

What Caraniche at Work does

Caraniche at Work is an Australian Employee Assistance Program (EAP) and workplace wellness provider headquartered in Abbotsford, Melbourne. The company delivers psychological support, training, and organisational guidance to Australian organisations through qualified psychologists and clinicians. Its service architecture is organised across three tiers: Support (individual counselling, career support, clinical supervision), Connect (critical incident response, manager support, team building, mediation), and Enhance (peer support, bullying and harassment services, OHS policy development, leadership coaching). Training programs span one-hour seminars through to nationally accredited certificates and are delivered on-site or tailored to organisational needs.

The business operates on a B2B, sales-led model, contracting EAP and workplace wellbeing services directly with Australian organisations on subscription-style terms. Pricing is quote-based and not publicly disclosed. End-users — employees of client organisations — access counselling through an internal booking system, with confidentiality guaranteed; utilisation data is not disclosed back to employers without consent. Distribution is direct sales to enterprise and mid-market buyers, typically HR departments or organisational leadership. The company maintains an internal online data management system for quality assurance and clinical auditing, but no proprietary customer-facing technology platform is disclosed, and no AI or ML capabilities are evidenced in the available sources. Marketing is primarily content-led, supported by blog publishing, downloadable resources, email newsletters, and organic social presence on Facebook and LinkedIn.

Caraniche at Work is the trading name of Caraniche Pty Ltd (ACN 059 959 456), an Australian private limited company. It operates as part of the broader Caraniche group alongside a related leadership and executive services brand called Take the Helm. The company holds affiliations with the Employee Assistance Professionals Association of Australasia (EAPA) and Diversity Council Australia (DCA), but no external funding, venture capital, or private equity backing is disclosed in the source material, and the business appears to be founder-operated or independently held. Reported headcount is 51–100 employees, and the company serves only the Australian market.

Name

Caraniche at Work

Legal name

Caraniche Pty Ltd

Website

https://work.caraniche.com.au

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

Caraniche at Work is an Australian EAP and workplace wellness provider delivering trauma-informed psychological support, training, and organisational guidance to Australian organisations through qualified clinicians across individual, team, and organisational service tiers.

Ownership category

akta.pro rank

Product category

Employee Assistance Program (EAP) Services

NAICS

Educational Support Services (61171)

SIC

Services-Social Services (8300)

akta.pro primary industry

Employee Assistance Programs (EAP) Management (HLAEAHAB)

akta.pro secondary industry

Wellbeing, Mental Health & Employee Assistance (EAP) (BPACAPAO)

Keywords

• Employee assistance program
• Workplace mental health
• Critical incident response
• Workplace wellness training
• Leadership coaching services

Headquarters

HQ city

Box Hill

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. EAP and Workplace Wellbeing Services: Caraniche at Work generates revenue by providing Employee Assistance Program (EAP) counselling and related psychological support services to organisations. Services include individual counselling, team support, critical incident response, and organisational wellness programs. These are contracted services typically billed to the employer organisation.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Caraniche at Work delivers Employee Assistance Program (EAP) counselling, psychological support, and workplace wellness services to Australian organisations. Its offering is organised in three tiers: Support (individual EAP counselling, career support, clinical supervision), Connect (critical incident response, manager support, team building, mediation), and Enhance (peer support programs, bullying and harassment services, OHS policy consulting, leadership coaching). Training programs span one-hour seminars through to nationally accredited certificates, all delivered by qualified clinicians.

Product overview

Caraniche at Work is an Australian EAP (Employee Assistance Program) and workplace health and wellbeing provider offering a suite of services organised across three service tiers: Support (individual counselling, career support, clinical supervision), Connect (critical incident response, manager support, team building, mediation), and Enhance (peer support, bullying & harassment services, OHS policy, leadership coaching). Training programs range from one-hour seminars through to nationally accredited certificates. The company operates an internal online data management system for quality assurance and clinical auditing purposes.

Differentiator

Problem solved

Functional benefit

Products and services

• EAP Counselling, Career Support and Clinical Supervision (Support)

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered minor and core.

• EAPA (Employee Assistance Professionals Association of Australasia)minorOthersAffiliation with EAPA (Employee Assistance Professionals Association of Australasia) as shown in the logos section of the website. EAPA is the peak industry body for EAP providers in Australia.
• Diversity Council Australia (DCA)minorOthersAffiliation with Diversity Council Australia as shown in the affiliations and accreditations section. DCA is a peak body for diversity and inclusion in Australian workplaces.
• CaranichecoreOthersCaraniche at Work is part of the Caraniche group of companies, sharing websites at caraniche.com.au, work.caraniche.com.au, and takethehelm.com.au. The parent entity is Caraniche Pty Ltd (ACN 059 959 456). Take the Helm is a related brand offering leadership and executive services.
• Take the HelmminorOthersA related brand under the Caraniche umbrella offering leadership coaching and executive services. Listed in the affiliations section and operating from caraniche.com.au family of websites.

Recent moves4 records

Expansion highlights4 records

Emerging players

• Lyra Health: US-based mental health benefits platform combining EAP, therapy, and coaching for employers. While not yet a major Australian competitor, it represents the global, technology-enabled EAP model that could enter the Australian market and pressure traditional providers.
• Mindspot Clinic: Australian digital mental health service funded by the federal government, offering online assessment and therapist-guided courses. Represents the digital-first model that could disrupt traditional clinician-led EAP providers like Caraniche at Work for lower-acuity use cases.

Direct peers

• Relationships Australia: Australian not-for-profit federation delivering counselling, EAP, and workplace relationship education services. Directly comparable in clinician-led counselling and workplace training offerings within Australia.
• Benestar: Australian EAP and workplace wellbeing provider offering counselling, coaching, crisis support, and online resources to organisations. Closely comparable in scope (individual + organisational wellbeing) and in Australian B2B buyer base.
• AccessEAP: Australian EAP provider delivering counselling, manager support, critical incident response, and training to employers. Directly competes in the same Australian market with overlapping clinical service lines and HR-led sales motion.
• PeopleSense by Altius: Australian EAP provider delivering confidential counselling, critical incident support, and wellness programs to employers. Comparable service catalogue and target buyer (HR/leadership) within the same Australian EAP market.
• Converge International: One of Australia's largest EAP and workplace mental health providers, offering individual counselling, manager support, critical incident response, and organisational consulting. Directly competes with Caraniche at Work for Australian employer contracts with a similar clinician-led, multi-tier service model.

Broad incumbents

• TELUS Health (LifeWorks): Global EAP and total wellbeing provider (formerly LifeWorks) with an Australian presence, bundling EAP, digital mental health, and broader health benefits. Competes for the same enterprise buyers but with significantly broader portfolio and scale.
• Headspace: Australia's peak youth mental health organisation, also delivering workplace and educational mental health programs. Adjacent mission and overlapping workplace wellbeing buyer base, though a non-profit with a much broader remit than Caraniche at Work.

Regional players

• Open Arms (Veterans and Families Counselling): Australian government-funded counselling and mental health service for veterans and families, including workplace support components. Adjacent in clinician-delivered mental health services within Australia but serves a specific population rather than the general employer market.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/caraniche.at.work
• LinkedInlinkedin.com/company/caraniche-at-work

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Caraniche at Work