J&T Express - Malaysia

Name

J&T Express - Malaysia

Legal name

J&T Express (Malaysia) SDN BHD (1263493-K)

Website

https://jtexpress.my

Company type

Public

Founded year

2015

Operating status

Operating

Headcount range

5,001–10,000 employees

Ownership category

akta.pro rank

Product category

Express Parcel Delivery and Logistics Services

NAICS

Couriers and Express Delivery Services (49211)

SIC

Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

Express / Time-Critical Air Freight (Next-Flight-Out, AOG, Just-in-Time) (TLACAAAD)

akta.pro secondary industries

Fulfillment Execution & Task Management (Pick/Pack/Ship) (TLAEACAD), Carrier TMS (Trucking Dispatch & Back-Office) (TLAEAAAC)

Keywords

• Express parcel delivery
• E-commerce logistics
• Last-mile delivery
• Cross-border shipping
• Cargo and freight

Headquarters

HQ city

Kuala Lumpur

HQ country

Malaysia

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Operations, Personnel, Supply Chain, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Domestic Parcel Delivery: Core domestic shipping services including Standard Delivery (EZ), Next Day Delivery (NDD), Multi-Pieces Shipment (MPS), and J&T Super priority service. Revenue based on weight and dimensional weight calculations.
2. International Shipping: Cross-border delivery services to Singapore, Brunei, Vietnam, Hong Kong, Thailand, China, Indonesia, and Philippines. Covers first mile logistics, customs clearance, air/sea/land freight.
3. Cash on Delivery (COD): Collection of payment upon delivery. COD fees and transaction processing. Available for VIP customers with cash, e-wallet, or DuitNow QR payment options.
4. Express Document Service: Business-focused nationwide document delivery starting from RM5 per shipment. Premium express service with A4 packaging included.
5. J&T Cargo (Large Parcel): Heavy cargo delivery service (20-300KG) including Rapid GO and Standard GO options with free door-to-door delivery nationwide.
6. J&T Fresh Delivery: Fresh product delivery service, initially covering Cameron Highlands to Klang Valley route.
7. Warehouse and Fulfillment Services: J&T Warehouse provides integrated warehousing and distribution including B2B, B2C, C2C, and G2G services. Covers storage, inventory management (WMS), pick and pack, and integrated supply chain solutions.
8. Delivery Fee on Delivery (DFOD): Service where receiver pays delivery fees upon parcel arrival.

Pricing tiers

Go-to-market motion4 records

Distribution channels9 records

Marketing channels11 records

Core offering

J&T Express Malaysia is an express delivery and logistics company that picks up, sorts, transports, and delivers parcels nationwide and internationally. Its core service spans door-to-door parcel delivery, next-day and standard delivery options, COD remittance, bulk multi-piece shipping for online sellers, and cargo/freight services. The network is built around automated sorting hubs, a fleet of vehicles, and an extensive last-mile drop-point and agent infrastructure.

Product overview

J&T Express Malaysia operates as a comprehensive logistics platform offering multiple interconnected delivery services. The core offering is J&T Express parcel delivery (EZ Standard Delivery, Next Day Delivery, Multi-Pieces Shipment, J&T Super, and Express Doc) supplemented by specialized services including Cash on Delivery (COD), International Shipping to 8 countries, and J&T Cargo for bulky items (20-300kg). The J&T Distribution Solution provides end-to-end warehouse and fulfillment services as an add-on module, while the VIP Program offers premium membership with dedicated account management and preferential rates. Smart Order enables electronic ordering via web, social media, and app. The platform integrates with major e-commerce platforms (Shopify, WooCommerce, Magento) through its API library, and provides over 1,100 nationwide touch points for last-mile delivery.

Differentiator

Problem solved

Functional benefit

Brands

• J&T Warehouse: Integrated warehousing and distribution solution covering B2B, B2C, C2C, and G2G services with customized warehousing and distribution solutions for e-commerce, domestic, and cross-border businesses.
• J&T Distribution Solution
• J&T Cargo
• J&T E-Fulfillment
• J&T Super
• J&T Fresh

Products and services

• EZ Standard Delivery Standard domestic parcel delivery service that picks up from the sender and delivers to the recipient's address, with tracking visibility throughout transit. Targets e-commerce sellers and individual senders needing reliable, affordable nationwide delivery.
• NDD Next Day Delivery Time-definite next-day delivery service for parcels requiring expedited domestic transit, designed for time-sensitive e-commerce orders and urgent shipments.
• J&T Super Premium Delivery Premium delivery tier offering enhanced service standards for shippers and recipients who require elevated delivery experience.
• MPS Multi-Pieces Shipment Bulk shipping programme for high-volume e-commerce senders that consolidates multiple parcels into one manifest, simplifying dispatch and reducing per-parcel cost.
• VIP Enterprise Shipping Programme Enterprise shipping programme offering dedicated account management and tailored shipping rates to high-volume e-commerce and corporate shippers.
• Cash on Delivery (COD) Service Cash-on-delivery service where the courier collects payment from the recipient at the door and remits the funds back to the shipper, supporting e-commerce sellers serving customers who prefer cash transactions.
• Express Doc Document Delivery Time-sensitive document delivery service for businesses and individuals needing fast, trackable transit of paper documents within Malaysia.
• J&T Cargo Heavy/Bulk Freight Freight and cargo service for heavier items and bulk shipments that exceed standard parcel dimensions, serving SMEs and businesses with oversized product needs.
• International Shipping Cross-border parcel shipping service connecting Malaysian senders to destinations across Southeast Asia and beyond through J&T Express's regional hub network.
• J&T Distribution Solution Integrated distribution and fulfilment solution offering warehousing, inventory management, and last-mile delivery for brands and merchants seeking outsourced logistics.
• J&T Fresh Delivery Specialty delivery service for fresh and perishable goods, using temperature-aware handling to maintain product quality during transit.

Quantifiable outcome

• Over 700,000 parcels moved per day, 7 days a week, 365 days a year since 2018
• +3 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature8 records

Partnerships

23 partnerships are on record, tiered strategic, minor and core.

• PDRM (Royal Malaysia Police)strategicStrategic or Co-development Partner · 23 June 2026Security collaboration at sorting centres including anti-drug awareness talks and operational security enhancement. Kelantan PDRM also commended J&T for operational collaboration.
• JPM (Ministry of Domestic Trade and Cost of Living)strategicStrategic or Co-development Partner · 23 June 2026Collaboration on agricultural product enforcement, working with government to ensure compliance and proper distribution.
• CFLP (China Federation of Logistics and Purchasing)minorStrategic or Co-development Partner · 25 May 2026Logistics exchange visit promoting international logistics industry knowledge sharing between China and Malaysia.
• TAR UMT (Tunku Abdul Rahman University)strategicStrategic or Co-development Partner · 11 May 2026MoU collaboration for student events, industry symposiums, and cultivation of future logistics talents. Includes internship programs and logistics industry education.
• ADTEC JTM KLminorStrategic or Co-development Partner · 11 May 2026Partnership for cultivating future tech talent through training and development programs.
• RMCD (Royal Malaysian Customs Department)strategicStrategic or Co-development Partner · 11 May 2026Enhancing service tax compliance through industry programme, improving customs and regulatory understanding.
• TikTok ShopcoreChannel Partner/ Reseller/ Distributor · 11 May 2026Powered TikTok Shop's Launch Day Delivery for iPhone 17 Series, supporting high-profile e-commerce launches with delivery services.
• UTAR (Universiti Tunku Abdul Rahman)strategicStrategic or Co-development Partner · 12 December 2023Collaboration for Piala Open IPT 2023 football event, supporting higher education sports and student development.
• POPBOXminorChannel Partner/ Reseller/ Distributor · 22 April 2022Collaboration providing extra security and safe parcel lockers for J&T Express customers. POPBOX offers secure parcel collection points.
• Huawei TechnologiesminorGTM or Marketing Partner · 30 March 2022Collaboration at Huawei Nova 9 SE product launch in Malaysia. J&T Express provided delivery services for the launch event with app promotion through Huawei AppGallery offering free vouchers and points.
• Hino TrucksminorOthers · 11 August 2021Truck fleet partnership with Hino Trucks Malaysia for delivery vehicle fleet. Includes handover ceremony for truck acquisition.
• ShopifycoreTechnology or IntegrationAPI integration partnership allowing Shopify merchants to seamlessly integrate J&T Express shipping services for order processing and tracking.
• BIZAPPcoreTechnology or IntegrationTechnology integration partner providing API connectivity for J&T Express services.
• EasyStorecoreTechnology or IntegrationE-commerce platform integration partner enabling EasyStore merchants to access J&T Express shipping services.
• WordPresscoreTechnology or IntegrationPlatform integration through WooCommerce plugin allowing WordPress-based stores to use J&T Express shipping.
• ShopeecoreChannel Partner/ Reseller/ DistributorMajor e-commerce platform partner for parcel drop-off services and e-commerce shipping integration.
• PGMallminorChannel Partner/ Reseller/ DistributorE-commerce platform partner listed on J&T Express existing partners page.
• SiteGiantminorChannel Partner/ Reseller/ DistributorE-commerce platform partner for J&T Express shipping services.
• BizAppminorChannel Partner/ Reseller/ DistributorE-commerce platform partner for J&T Express shipping integration.
• TheDeltusminorChannel Partner/ Reseller/ DistributorE-commerce platform partner.
• KlokalminorChannel Partner/ Reseller/ DistributorE-commerce platform partner.
• MyParcelAsiaminorChannel Partner/ Reseller/ DistributorParcel comparison and booking platform partner accepting J&T Express drop-offs.
• EasyParcelminorChannel Partner/ Reseller/ DistributorParcel delivery platform partner accepting J&T Express drop-offs.

Scale indicators21 records

Recent moves17 records

Expansion highlights6 records

Direct peers

• Skynet Worldwide Express (Malaysia): Malaysia-domestic express delivery and logistics provider. Competes with J&T on domestic parcel, document, and cargo delivery across Malaysia with similar touch-point and courier-partner network models.
• Pos Malaysia: Malaysia's national postal service and primary domestic parcel competitor. Pos Malaysia operates the most extensive universal postal network in the country and directly competes with J&T on domestic parcel delivery, COD services, and last-mile fulfillment.
• Ninja Van: Singapore-headquartered Southeast Asia-focused e-commerce logistics specialist. Ninja Van directly competes with J&T in Malaysia, Singapore, Indonesia, Vietnam, Philippines, and Thailand with similar tech-enabled parcel delivery and e-commerce platform integrations.
• GDEX (GDEX Berhad): Malaysian-listed domestic and regional courier and logistics provider. Direct competitor in Malaysia's parcel delivery market with comparable door-to-door express services, COD capabilities, and e-commerce integrations.
• Shopee Express (SPX): Logistics arm of Sea Group's Shopee platform, operating across Southeast Asia. Direct competitor in the e-commerce parcel delivery space, leveraging Shopee's platform traffic as both a captive customer base and competitive moat against third-party carriers like J&T.

Broad incumbents

• FedEx Malaysia: Global express transportation and logistics provider with established Malaysian operations. Competes with J&T on cross-border express, document delivery (Express Doc equivalent), and time-sensitive B2B shipments, though focused on higher-end enterprise segment.
• DHL Express Malaysia: Global logistics giant operating in Malaysia as part of Deutsche Post DHL Group. Competes with J&T on premium cross-border express and international shipping, with broader portfolio spanning freight, supply chain, and e-commerce logistics.

Regional players

• SF Express: China's largest express delivery company with growing international presence; J&T co-acquired Fengwang Express with SF. Comparable in scale and express delivery model, with cross-border China-SEA flow being a direct competitive arena.
• Aramex: Middle East-headquartered global logistics provider expanding across Asia. Comparable to J&T in offering last-mile delivery, COD, and e-commerce logistics, though with primary focus on MENA markets rather than Southeast Asia.

Emerging players

• Lalamove: On-demand intra-city delivery platform operating across Southeast Asia including Malaysia. Comparable in providing tech-enabled, app-based delivery services, though Lalamove focuses on same-day intracity rather than intercity parcel delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/jntexpressmalaysia
• Instagraminstagram.com/jtexpressmy
• Xx.com/jntexpressmy
• LinkedInlinkedin.com/company/j-t-express-malaysia-sdn-bhd

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about J&T Express - Malaysia