What Multilink does

Multilink S.r.l. is a privately held Italian ICT solutions integrator headquartered in Tavagnacco, Udine (Friuli-Venezia Giulia), operating continuously since 2003. The firm delivers end-to-end information and communications technology services to Italian businesses of any size—from small PMI and startups to larger enterprises and professional firms—across seven integrated service categories: cabling (structured copper up to Category 7, fiber optic, and GPON enterprise deployments), cloud services (analysis, design, and implementation across Microsoft Azure, OVH, Irideos, and Retelit), cybersecurity (UTM firewalls, endpoint protection, risk assessment, security awareness training), IT infrastructure (server virtualization, hyperconverged systems, data management, hardware procurement from Dell, HPE, Lenovo, Syneto, Sangfor, Veeam, Acronis, Nakivo), networking (wired/wireless LAN/VLAN design and monitoring using Aruba, Cambium, Ruckus, Ubiquiti), unified communications integration, and high-performance connectivity (FTTH/FTTCab via Open Fiber, CPS, VoIP, WLR, wireless).

The company's proprietary product is Rewo, a cloud-based unified communications platform developed by Multilink on BroadSoft/Cisco technology and launched in 2020. Rewo provides VoIP calling, instant messaging, video conferencing for up to 30 participants, screen and file sharing, presence, visual voicemail, auto attendant, hunt groups, call recording, and CRM/Office 365/Google Workspace integrations, distributed as a subscription SaaS via desktop apps (Windows, Mac) and the Rewo Connect mobile apps (Android, iOS) with a free trial available. The platform is positioned to give smaller Italian firms access to enterprise-grade UC capabilities they could not previously afford.

Multilink's revenue mechanics blend project-based professional services for cabling, networking, infrastructure, and security deployments (custom-quoted, multi-year engagements) with recurring Rewo subscriptions, managed cloud resale, and recurring connectivity fees. Go-to-market is consultative direct enterprise sales with a single dedicated point of contact per client, supplemented by a digital marketing stack that includes the multilink.net website, a content/news blog, a GDPR-compliant newsletter, free speed test and coverage tools, and a downloadable company brochure. The firm maintains a broad partner ecosystem spanning 25+ technology vendors, with Open Fiber, Cisco, BroadSoft, VMware, Microsoft, Dell, and HPE among the most strategically central.

Name

Multilink

Legal name

MULTILINK S.r.l.

Website

https://multilink.net

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

Multilink is an Italian ICT solutions integrator founded in 2003 in Tavagnacco, serving SMBs and enterprises with cabling, cloud, cybersecurity, networking, unified communications, and its proprietary cloud UC platform Rewo, built on BroadSoft/Cisco technology.

Ownership category

akta.pro rank

Product category

Managed IT and Unified Communications Services

NAICS

All Other Telecommunications (517810), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Telecommunications Resellers (517121)

SIC

Services-Computer Integrated Systems Design (7373), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Business Messaging & Team Collaboration (HDAIAHAE)

akta.pro secondary industry

Numbering, DID, Porting & Carrier-of-Record Services (HDAIAHAK)

Keywords

• Network cabling services
• Unified communications platform
• Managed IT infrastructure
• Cloud connectivity services
• Cybersecurity solutions

Headquarters

HQ city

Tavagnacco

HQ country

Italy

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. ICT Integration & Professional Services: Project-based design, deployment, and integration of ICT solutions (cabling, networking, IT infrastructure, cybersecurity, cloud migration, unified communications). Custom projects are built to client specifications and budget.
2. Rewo Cloud UC Subscription: Rewo is offered as a subscription software (no hardware installation required), with a single monthly fee covering connectivity, applications, and support. A free trial is available.
3. Cloud Services (3rd-party): Multilink resells and manages access to third-party cloud platforms (Microsoft Azure, OVH, Irideos, Retelit) on behalf of clients, charging for the managed service and/or the underlying cloud consumption.
4. Connectivity / Telecom Services: Voice services including Carrier Pre-Selection (CPS), VoIP lines, Wholesale Line Rental (WLR), and high-performance connectivity solutions (FTTH, FTTCab, wireless). Revenue from recurring connectivity fees and per-usage charges.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Multilink is an Italian ICT solutions integrator that delivers end-to-end connectivity, networking, structured cabling, IT infrastructure, cloud services, and cybersecurity to businesses. Its flagship differentiated product is Rewo, a proprietary cloud-based unified communications platform offered on a subscription basis. The company bundles project-based integration and managed services with recurring SaaS revenue, positioning itself as a single-vendor technology partner for Italian organizations.

Product overview

Multilink is an ICT solutions provider offering an integrated portfolio of technology services and products. The core product is Rewo UC, a cloud-based unified communications platform developed by Multilink on BroadSoft technology, providing VoIP telephony, instant messaging, video conferencing and collaboration tools. This platform is complemented by six service categories: Cabling (physical and wireless network infrastructure), Cloud Services (cloud computing solutions), Security (cybersecurity and risk assessment), IT Infrastructure (hyperconverged systems, virtualization, hardware procurement), Networking (wired/wireless network design and monitoring), and Connectivity (fiber optic, wireless, and voice services). The Rewo UC platform integrates with productivity tools like Office 365 and Google Workspace, video conferencing solutions like Webex, and CRM systems.

Differentiator

Problem solved

Functional benefit

Brands

• Rewo: Cloud-based unified communications and collaboration application for businesses, providing VoIP telephony, instant messaging, video conferencing, file sharing, and screen sharing capabilities. Created by Multilink in partnership with BroadSoft/Cisco.

Products and services

• Rewo (Cloud Unified Communications) Cloud-based unified communications platform (voice, video, collaboration, messaging) offered as a SaaS subscription to businesses of all sizes, accessible via web and mobile clients.
• Cabling (Cablaggio) Physical and wireless structured cabling services (including GPON fiber optic) for offices, buildings, and data-center environments, delivered as a project-based integration service to Italian businesses.
• Networking (Reti) Enterprise networking services covering design, deployment, and management of LAN/WAN and wireless networks for business customers.
• IT Infrastructure (Infrastrutture IT) IT infrastructure services covering servers, storage, and on-premise or hybrid compute environments for business customers, including design, deployment, and ongoing management.
• Cloud Services (Servizi Cloud) Cloud computing services including cloud connectivity and management of third-party cloud platforms for business customers seeking hybrid or fully cloud-based infrastructure.
• Cybersecurity (Sicurezza) Cybersecurity services including UTM firewall deployment, advanced threat protection, and remote diagnostics, delivered to businesses as part of managed security offerings.
• Connectivity (Connettività) High-performance business connectivity services including dedicated lines and high-bandwidth internet for organizations with demanding network requirements.

Quantifiable outcome

• Rewo reduces infrastructure costs and monthly subscriptions regardless of the number of internal extensions in the company.
• +3 more outcomes

Segments3 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature5 records

Partnerships

Twelve partnerships are on record, tiered core and major.

• Open FibercoreTechnology or IntegrationOpen Fiber is a major Italian wholesale-only fiber optic network operator (joint venture of Enel and CDP). Multilink partners with Open Fiber to deliver high-performance fiber connectivity solutions (FTTH, FTTCab) to enterprise clients, integrating Open Fiber's network infrastructure into Multilink's managed connectivity offerings.
• CiscocoreTechnology or IntegrationCisco is a leading networking and communications technology vendor. Multilink integrates Cisco networking equipment, IP phones, and videoconferencing hardware (Webex) into its customer solutions. Cisco technology also underpins the Rewo VoIP platform.
• BroadSoft (Cisco subsidiary)coreTechnology or IntegrationRewo is built on BroadSoft (now part of Cisco) cloud UC technology. BroadSoft provides the underlying platform for the Rewo VoIP and unified communications service.
• VMwaremajorTechnology or IntegrationVMware is integrated into Multilink's IT infrastructure solutions (server virtualization, hyperconvergence, data center management).
• MicrosoftmajorTechnology or IntegrationMicrosoft technologies (Azure cloud, Microsoft 365/Office 365) are integrated into Multilink's cloud and infrastructure offerings. Rewo integrates with Microsoft 365 and calendar tools.
• DellmajorTechnology or IntegrationDell hardware (PCs, servers) is supplied and managed by Multilink as part of on-premise and hybrid IT infrastructure solutions, offered for purchase or loan.
• SonicWallmajorTechnology or IntegrationSonicWall provides UTM (Unified Threat Management) firewall and cybersecurity appliances that Multilink integrates as part of its managed security solutions.
• ZoommajorTechnology or IntegrationZoom video conferencing platform is integrated into Multilink's unified communications and collaboration offerings, particularly within the Rewo ecosystem.
• Unify (Atos)majorTechnology or IntegrationUnify (part of Atos) provides enterprise communications and VoIP hardware/software solutions integrated by Multilink into its unified communications portfolio.
• Hewlett Packard EnterprisemajorTechnology or IntegrationHPE hardware (servers, networking equipment) is sourced and deployed by Multilink within enterprise IT infrastructure solutions.
• Microsoft AzuremajorTechnology or IntegrationMicrosoft Azure cloud platform is offered as part of Multilink's cloud solutions, guiding clients through analysis, design, and implementation of Azure-based cloud environments.
• VeeammajorTechnology or IntegrationVeeam backup and disaster recovery software is integrated into Multilink's IT infrastructure and data management solutions.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• TIM Business (Telecom Italia): Incumbent Italian operator providing TIM Unica (UCaaS), fiber connectivity (FTTH/FTTC), cloud, and cybersecurity services to Italian businesses of all sizes — competes head-on with Multilink's UC, connectivity and managed services offerings.
• Engineering Group: One of Italy's largest IT services and consulting groups, offering digital transformation, cloud, networking, and managed services to enterprises and the public sector — broader portfolio but overlaps with Multilink's ICT integration work for Italian clients.
• AlmavivA: Large Italian IT services and outsourcing group providing cloud, cybersecurity, networking, and unified communications to enterprises and public administration — competes with Multilink for Italian ICT integration projects, particularly with mid-market and public-sector clients.
• Fastweb: Italian telco with a strong SME and enterprise focus, offering fiber connectivity, cloud services, UCaaS, and cybersecurity — directly comparable to Multilink's integrated ICT portfolio for Italian businesses.
• Vodafone Italia Business: Major Italian carrier with a dedicated business division offering unified communications (Vodafone One), fiber/5G connectivity, cloud, and managed ICT services to Italian SMEs and enterprises — directly overlapping with Multilink's portfolio but at much larger scale.
• Wind Tre Business: Italian mobile and fixed-line carrier with a dedicated business unit offering connectivity, UC, and cloud solutions to Italian SMEs — comparable target segment and overlapping solution portfolio to Multilink.

Direct peers

• Reevo: Italian UCaaS and collaboration provider offering cloud PBX, video conferencing, and team collaboration targeted at SMEs — directly competes with Multilink's Rewo platform for the same Italian SME customer segment.
• Irideos: Italian cloud and data center operator offering cloud services, connectivity, and managed services to businesses — already a partner of Multilink's, but also a competitor for Italian cloud and connectivity customers in the same SME segment.
• Clouditalia: Italian cloud and telecommunications operator focused on businesses and public sector, offering cloud infrastructure, connectivity, UC, and managed services — directly comparable Italian mid-market ICT services peer to Multilink.
• Tiscali Italia: Italian alternative operator providing fiber/ultra-broadband, VoIP, cloud, and business ICT services to Italian SMEs and consumers — closely aligned with Multilink's connectivity and UC offering for the Italian SME market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/multilinkfriuli

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Multilink