What Chat Tech Solutions does

Chat Tech Solutions is a privately held, bootstrapped managed IT services provider headquartered in Chicago, Illinois. Founded by Burak Sarac around 2003 originally as Chat Computers & Electronics and rebranded to Chat Tech Solutions in 2023, the firm has evolved from a neighborhood break-fix repair shop into a subscription-based managed IT provider targeting creative and project-driven businesses, specifically interior design studios, architecture firms, construction companies, and creative agencies.

The company delivers four core services: white-glove Tech Support (active monitoring, remote and onsite support, security, backups), IT Consulting (workflow optimization, roadmap reviews, best-practice implementation), Website Management (hosting, maintenance, security, updates), and CTS Complete IT Care, an all-inclusive bundled subscription plan combining the other three offerings with CTO-level guidance and unlimited support. Technology is conventional managed IT tooling rather than proprietary software; the firm operates as a services business with a small team of approximately five named leaders covering technology services, marketing, operations, and field services.

Chat Tech Solutions generates revenue primarily through recurring monthly CTS Complete IT Care subscriptions priced via personalized quotes rather than public list pricing. Its go-to-market is consultative and founder-led, offering free 15-minute discovery calls and supplementing with content marketing (blog, case studies, transformation stories). The firm is bootstrapped with no external institutional funding, serves clients from a Chicago headquarters with nationwide remote coverage and named presence in Naples and San Diego, and operates with 1–10 employees.

Name

Chat Tech Solutions

Legal name

Chat Tech Solutions

Website

https://chattechsolutions.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

1–10 employees

Short description

Chat Tech Solutions is a bootstrapped Chicago-based managed IT services provider offering subscription-based tech support, consulting, and website management to interior design, architecture, construction, and creative agency clients nationwide.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (5415), Other Computer Related Services (541519)

SIC

Services-Management Consulting Services (8742), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Service Desk & Help Desk Services (BPAEAJAA)

Keywords

• Managed IT services
• IT consulting
• Tech support
• Website management
• Creative business IT

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. CTS Complete IT Care Plans: All-inclusive managed IT subscription plans covering essential security, tech support, hardware management, productivity tools, and innovation services. Three purpose-built plan tiers for design and project-driven teams. Revenue is recurring monthly/annual subscription-based.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Chat Tech Solutions provides managed IT services and IT consulting for design and project-driven businesses, delivered through subscription-based plans. Core offerings include Tech Support (monitoring, remote/onsite support, security management), IT Consulting (roadmaps, workflow optimization, best-practice implementation), Website Management (hosting, maintenance, backups, updates), and CTS Complete IT Care, an all-inclusive bundled plan combining security, hardware, productivity tools, and innovation services.

Product overview

Chat Tech Solutions is an IT managed services provider offering white-glove technology support and consulting specifically designed for design and project-driven businesses. The company provides four core service offerings: Tech Support (active monitoring, remote/onsite support, security management), IT Consulting (strategic reviews, workflow optimization, industry best practices), Website Management (hosting, maintenance, security, updates), and CTS Complete IT Care (an all-inclusive bundled plan covering essentials & security, hardware & devices, productivity & communication, and innovation & growth). The portfolio is structured as a unified service model where CTS Complete IT Care serves as the umbrella plan combining all core services, while individual services can also be engaged separately.

Differentiator

Problem solved

Functional benefit

Products and services

• Tech Support White-glove IT support providing active monitoring and maintenance, remote and onsite troubleshooting, security and backup coverage, and unlimited technical assistance for design and project-driven teams. Targeted at creative and project-based SMB clients that want predictable, all-inclusive support.
• IT Consulting Strategic IT consulting including pulse and roadmap reviews, workflow optimization, industry best-practices implementation, and technology planning for project-based creative businesses. Helps clients tackle workflow bottlenecks and replace band-aid fixes with scalable processes and templates.
• Website Management Complete website management covering hosting, maintenance, security, backups, updates, and creative collaboration services, using US-based servers and a mobile-first focus. Designed for creative agencies and project-based businesses that want a single point of contact for all things tech including their website.
• CTS Complete IT Care All-inclusive managed IT plan combining essentials and security, hardware and devices management, productivity and communication tools, and innovation services, with unlimited support, proactive monitoring, and CTO-level guidance. Marketed as the firm's flagship bundled offering for design and project-driven teams.

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• CMIT Solutions: Franchise network of managed IT service providers delivering subscription-based IT support, cybersecurity, and consulting to small and mid-sized businesses — comparable recurring managed services model for SMB clients.
• Atomic Data: Midwest-based managed IT services and cloud provider serving mid-market organizations with subscription support and consulting — comparable business model and regional presence to Chat Tech's Chicago footprint.
• Ntiva: Mid-market managed IT services and IT consulting provider offering subscription-based support, cybersecurity, and cloud services to SMB and mid-market clients — directly comparable business model and customer segment to Chat Tech Solutions.
• ProSource IT: Smaller managed IT services and consulting firm serving SMB clients with recurring support contracts — comparable size and service-portfolio mix to Chat Tech Solutions.
• BlackPoint IT: Smaller managed IT services provider offering subscription-based IT support, cybersecurity, and consulting to small and mid-sized businesses — comparable size and recurring revenue model.
• CompassMSP: Multi-location managed IT services provider delivering co-managed and fully managed IT, cybersecurity, and consulting to SMB and mid-market customers; closely matches Chat Tech's recurring-revenue, white-glove service positioning.
• Avatara: Cloud-first managed IT services provider bundling infrastructure, security, and support into subscription plans for SMBs — comparable bundled managed-services offering.

Broad incumbents

• CompuCom: Large, established managed IT services and workplace technology provider offering end-to-end IT support, infrastructure, and consulting to enterprise and mid-market clients — broader portfolio but overlapping managed services category.
• Insight Enterprises: Global IT services and solutions provider offering managed services, consulting, and hardware/software procurement to mid-market and enterprise clients — broader incumbent operating in the same managed-IT category.

Regional players

• Heartland Business Systems: Midwest-based IT solutions and managed services provider headquartered in Wisconsin, offering subscription-based managed IT and consulting to mid-market clients — comparable regional positioning to Chat Tech's Chicago anchor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/ChatTechSolutions
• LinkedInlinkedin.com/company/chat-tech-solutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Chat Tech Solutions