Recovery

What Recovery does

Recovery Co., Ltd. (株式会社リカバリー) is a Tokyo-based customer-experience management company founded in January 2018 that serves as the exclusive Japan master sales agent for Uberall, a Berlin-headquartered cloud-based local search marketing (MEO) platform. The company's core offering is Uberall's platform, which enables multi-location businesses to centralize management of store information (name, address, phone, hours, photos, services) and customer reviews across 125+ global directories and platforms — including Google Business Profile, Apple Maps, Facebook, Instagram, Bing, Baidu Maps, and Tripadvisor — as well as 28 Japan-domestic platforms, plus the company's own websites via Locator & Local Pages. Modular add-ons include Reviews (with AI-powered response generation), NearMe360 Insights (competitive benchmarking), and Uberall CoreX (ChatGPT-embedded digital revenue assistant). Recovery targets large multi-location chains in the restaurant, retail, and service industries — typically enterprises with 100+ stores — through direct enterprise field sales supplemented by an alliance/reseller partner network (MEO agencies, restaurant consultants, web marketing firms), an OEM/white-label channel, and an API integration model for technology partners.

The company monetizes primarily through SaaS subscription fees (quote-based, tied to store count, typically multi-year contracts) as Uberall's Japan master agent, complemented by revenue from channel partner reselling and SNS/multi-channel content operations. Customer success is delivered via dedicated CS teams that accompany clients through onboarding, training, and optimization reporting. The September 2025 acquisition by Canly Group (Kanri Co., Ltd.) — coinciding with the first-ever exclusive domestic sales contract for Uberall in Japan — strengthened Recovery's distribution capacity while preserving operational independence under continuing leadership. Recovery's market is geographically concentrated in the Tokyo Metropolitan Area and Japan-domestic, with inbound-tourism platform coverage (Apple Maps, Baidu, Tripadvisor) extending its addressable use case to foreign-visitor discovery.

Name

Recovery

Legal name

株式会社リカバリー

Website

https://recovery-run.jp

Company type

Private

Founded year

2018

Operating status

Operating

Short description

Recovery Co., Ltd. is the exclusive Japan master sales agent for Uberall's cloud-based local search marketing platform, serving multi-location restaurant, retail, and service chains with centralized store information and review management across 125+ global and 28 domestic online platforms.

Ownership category

akta.pro rank

Headquarters

HQ city

Tokyo

HQ country

Japan

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Uberall SaaS Subscription (Japan Master Agency): Recovery generates revenue primarily as the exclusive Japan sales agent for Uberall's cloud-based local search marketing platform. Clients (multi-location restaurants, retailers, service businesses) pay subscription fees for platform access, with pricing varying by number of store locations managed. The company also provides implementation support, onboarding, and ongoing customer success services as part of the subscription.
2. SNS / Multi-channel Content Operations: Multi-channel content management services across Instagram and other major social platforms for customer fan cultivation and engagement, complementing the Uberall platform offering.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Recovery Co., Ltd. is the exclusive Japan master sales agent for Uberall, a cloud-based local search marketing (MEO) platform. The company distributes, implements, and supports the Uberall SaaS platform to Japanese multi-location businesses, enabling centralized management of store information, reviews, and customer engagement across 125+ global and 28 domestic online platforms. Recovery delivers subscription-based platform access, implementation support, customer success services, and partner program management tailored to restaurant chains, retail operators, and service businesses in Japan.

Product overview

Recovery operates as the exclusive Japanese distributor of Uberall, a cloud-based local search marketing platform. The product portfolio centers on Uberall as the core platform, which manages store information and customer engagement across 125+ global platforms. Core modules include Listings for multi-platform data synchronization, Reviews for review management with AI-powered responses, Locator & Local Pages for store finder and SEO optimization, and NearMe360 Insights for competitive analysis. Uberall CoreX adds AI-powered revenue assistance with ChatGPT integration for product recommendations and campaign automation. Location Performance Score (LPS) provides unified performance metrics for multi-location businesses. The platform is offered through direct sales, OEM branding, and API integration models via a partner program.

Differentiator

Problem solved

Functional benefit

Products and services

• Uberall Platform Cloud-based local search marketing (MEO) platform enabling centralized management of store information, reviews, and online presence across 125+ global and 28 domestic platforms including Google Maps, Apple Maps, Facebook, Instagram, Bing, Baidu, and TripAdvisor. Designed for multi-location businesses such as restaurant chains, retail operators, and service enterprises in Japan.
• Sales Partner Program Alliance partner recruitment program offering three go-to-market models: sales agent model, OEM white-label branding, and API integration model, with dedicated partner success support including sales assistance, case studies, and technical documentation. Targets MEO/SEO agencies, restaurant management consultants, web marketing firms, and SaaS providers in Japan.

Quantifiable outcome

• KFC UK & Ireland (920 stores): 233% increase in customer findability, 224% increase in GBP views, 42% higher store visits vs. baseline, 16% revenue increase from local search, 37x ROI
• +5 more outcomes

Named customers15 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability11 records

Feature8 records

Partnerships

Six partnerships are on record, tiered minor and core.

• 株式会社ナンドミマーケティンググループ / 虹色こまち (Nandomi Marketing Group / Nijikoma)minorStrategic or Co-development Partner · 7 July 2025The Chiba tourism media '虹色こまち' (Nijikoma), operated by Nandomi Marketing Group, integrated its MEO service 'Chiba MAP+' with the Uberall platform. This enables Chiba-based tourism facilities, restaurants, and service businesses to manage store information, hours, reviews, and posts across 125+ global and 28 domestic platforms (including Google Maps, Apple Maps, Facebook, Instagram, Bing, and AI search engines) through a single dashboard. The partnership focuses on region-specific keyword strategies tailored to Chiba's geography, tourist routes, and seasonal events.
• Uberall × C-mo API Integration (Extended)coreTechnology or Integration · 1 April 2024Following the 2023 business partnership, CS-C and Recovery officially launched API integration between Uberall and the C-mo SaaS marketing platform. C-mo's 'C-mo Edit' feature now synchronizes store data across Apple Maps, Bing, and other inbound-focused media through Uberall's platform connection, extending C-mo's reach to cover these additional platforms not previously accessible.
• 株式会社CS-C (CS-C Co., Ltd.)coreTechnology or Integration · 11 July 2023Recovery entered a business partnership with CS-C, operator of the SaaS integrated marketing tool 'C-mo' for local businesses. The partnership includes the start of CS-C's Uberall sales and the launch of API integration between C-mo and Uberall. The integration enables C-mo users to manage store information (name, phone, address, hours) across Apple Maps, Bing, and other inbound-focused platforms that Uberall connects with, directly from C-mo's 'C-mo Edit' feature.
• 株式会社デリシャスノーツ (Delicious Notes Co., Ltd.)minorChannel Partner/ Reseller/ Distributor · 3 August 2021Delicious Notes, a restaurant management consulting company founded in 2017, became a sales partner for Uberall, offering the platform to its restaurant operator clients as a specialized solution for local search marketing and multi-store information management.
• 株式会社フルスピード (FullSpeed Co., Ltd.)minorChannel Partner/ Reseller/ Distributor · 27 July 2021FullSpeed, a Tokyo-listed (TSE Second Section) internet marketing company founded in 2001, signed a sales partner contract for Uberall. FullSpeed resells Uberall to its existing client base of mid-market businesses, combining Uberall with its SEO and digital marketing services.
• Uberall GmbHcoreTechnology or Integration · 1 January 2020Recovery serves as the exclusive Japan master sales agent for Uberall's local search marketing platform. Uberall (founded 2013, Berlin) is the world's largest MEO/local search platform with 1.35M+ store deployments across 170+ countries and 125+ platform integrations. Recovery was granted exclusive domestic sales rights for the Japanese market in 2020 and strengthened this with an exclusive sales contract in September 2025 following its group participation in Kanri.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• SOCi: SOCi is a multi-location marketing platform providing local listings, reputation management, social media, and advertising automation for franchises and multi-location brands. Its enterprise-focused GTM and AI-driven features parallel Uberall's positioning, making it a direct competitor in the Japanese market going forward.
• Location3: Location3 is a digital marketing agency specializing in local search, multi-location SEO, and paid media for enterprise brands. While agency-led rather than SaaS, its service offerings overlap significantly with what Recovery delivers+on top of Uberall in Japan.
• Reputation.com: Reputation.com is a comprehensive reputation experience platform for multi-location businesses, covering reviews, listings, surveys, and social media. Its integrated platform approach closely mirrors Uberall's value proposition, with strong enterprise client presence in retail, automotive, and healthcare.
• Yext: Yext is a leading global SaaS platform for digital presence management, offering listings, reviews, pages, and analytics across 200+ publishers. It directly competes with the Uberall platform that Recovery distributes, serving multi-location enterprises with similar product depth and AI features.
• Birdeye: Birdeye is a customer experience and reputation management platform for multi-location businesses, offering review management, listings, messaging, and AI-driven insights. Its enterprise-grade GTM and feature breadth parallel Uberall's, making it a competitive benchmark in the global local search marketing space.
• Chatmeter: Chatmeter is a reputation management and local SEO platform for multi-location businesses, offering review monitoring, listing management, and competitive benchmarking. Its product overlap with Uberall's Reviews and NearMe360 Insights modules makes it a direct peer in the MEO category.
• Brandify: Brandify (formerly Rio SEO) is a local search marketing platform for multi-location brands, providing listings, local SEO, reputation management, and analytics. Following Rio SEO's acquisition of MomentFeed (which Uberall also acquired), Brandify is a significant global competitor in the same category.
• Moz Local: Moz Local (now part of Locomotive) is a local listing management and SEO platform designed for multi-location businesses. Its listings distribution and review monitoring features overlap with Uberall's Listings and Reviews modules, making it a relevant global peer.

Regional players

• FullSpeed: FullSpeed is a Tokyo-listed (TSE Second Section) internet marketing company that signed a sales partner contract for Uberall in 2021. While a Recovery partner rather than direct competitor, it operates in the same Japanese digital marketing services space and is a directly comparable Japanese regional player.

Others

• Uberall: Uberall is Recovery's principal platform and exclusive distribution partner, not a competitor in the Japanese market. It is included as a peer because its product roadmap, pricing, and commercial terms directly determine Recovery's capabilities and competitive positioning in Japan.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xtwitter.com/getuberall
• YouTubeyoutube.com/channel/UCn-yHKll69830Jq4NRFKigA
• Facebookfacebook.com/profile.php

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Recovery