Upsystems
UpSystems is a Quebec-based managed IT and cybersecurity services provider founded in 2018, offering subscription-based managed services, co-managed IT, pen testing, security audits, and cloud migration to SMBs in the Montreal and Laval region.
- Company typePrivate
- Founded2018
- HeadquartersBoisbriand, Canada
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Upsystems does
UpSystems is a Quebec-based managed IT services and cybersecurity provider founded in 2018 and headquartered at 3105 Promenade du quartier Saint-Martin O in Laval, serving small and medium-sized businesses in the Montreal and Laval corridor. The company positions itself as an outsourced IT department rather than a break-fix vendor, framing its offering as "more than a service provider" and emphasizing ITIL 4 best-practice alignment and Loi 25 compliance. It claims 75+ supported businesses, a 98% client satisfaction rate, $10M+ in client savings, 56 active projects, and 22K+ service requests resolved.
The core product is a three-tier subscription managed services platform billed per user per month: the Essential Security Starter Kit at $25/user/month (antivirus, email protection, RMM, patch management, M365 backup, 24/7 monitoring); the Continuous Monitoring & Updates plan at $50/user/month (supervised patching, full M365 backup, on-demand support at $129.99/hour); and the 360 Management & Resolution plan at $75/user/month (SLOs, dedicated vCIO access, unlimited support). All tiers carry a satisfaction-or-money-back guarantee with no long-term commitment. Complementing the subscription are project-based offerings: IT Outsourcing and Co-Managed IT, Penetration Testing, IT Security Audit, and Cloud/Microsoft 365 Migration. The technology stack integrates RMM, Microsoft 365 backup, antivirus, anti-spam, and third-party patch management into a single platform rather than relying on proprietary in-house tooling.
Commercially, UpSystems operates a sales-led, direct-to-consumer model targeting Quebec SMBs through its website, dedicated contact emails (sales, care, support), and a phone line, with operating hours Monday-Friday Eastern Time. The leadership team comprises President Jean-Félix Laflamme, VP Sales & Marketing Raffaele Abbraccio, Sales Director Charles Payette, and IT Director Benjamin Dzimira, with total headcount stated as 1-10. The company is privately held, discloses no funding rounds, parent entity, or institutional investors, and limits its geographic footprint to Quebec.
Upsystems firmographics
Firmographics- Name
- Upsystems
- Legal name
- UpSystems
- Website
- https://upsystems.ca
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- UpSystems is a Quebec-based managed IT and cybersecurity services provider founded in 2018, offering subscription-based managed services, co-managed IT, pen testing, security audits, and cloud migration to SMBs in the Montreal and Laval region.
- Ownership category
- akta.pro rank
Upsystems industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Network Resilience & High Availability Services (Redundancy, Failover) (BPAEAEAL)
- akta.pro secondary industries
- Backup & DR Software Implementation & Managed Platforms (BPAEALAI), High Availability & Failover Architecture Services (BPAEALAE)
Keywords
Where Upsystems is headquartered
LocationHeadquarters
- HQ city
- Boisbriand
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
Upsystems business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services - Subscription: Monthly subscription-based managed IT services with tiered pricing per user. Three service tiers: Essential Security ($25/user/month), Continuous Monitoring & Updates ($50/user/month), and 360 Management & Resolution ($75/user/month). Revenue is recurring monthly with no long-term commitment required.
- Professional Services - On-Demand: On-demand IT support and professional services billed at $129.99/hour for the Continuous Monitoring tier and included unlimited support in higher tiers. One-time project engagements for IT outsourcing, cloud migration, penetration testing, and security audits.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Essential Security - Entry-level protection with antivirus, email protection, RMM, patch management, M365 backup, and 24/7 monitoring at $25/user/month |
| Subscription | Monthly | Continuous Monitoring & Updates - Enhanced monitoring with supervised patching and full M365 backup at $50/user/month |
| Subscription | Monthly | 360 Management & Resolution - Complete IT outsourcing with vCIO access, SLOs, and unlimited support at $75/user/month |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels3 records
Upsystems product offering
Product offeringCore offering
Upsystems delivers subscription-based managed IT services and cybersecurity to SMBs in the Montreal and Laval region of Quebec. Its three-tier plan (Essential Security at $25/user/month, Continuous Monitoring & Updates at $50/user/month, 360 Management & Resolution at $75/user/month) bundles antivirus, RMM, M365 backup, patch management, 24/7 monitoring, and vCIO access, with optional add-on services for IT outsourcing, penetration testing, security audits, and cloud/Microsoft 365 migration.
Product overview
UpSystems is a Quebec-based managed IT and cybersecurity services company serving SMBs in Montreal and Laval. Its core offering is a three-tier managed services platform: the Essential Security Starter Kit ($25/user/month), the Continuous Monitoring & Updates Plan ($50/user/month), and the 360 Management & Resolution Plan ($75/user/month). These plans build upon each other, adding managed patching, vCIO access, and full IT outsourcing capabilities. Complementing the core plans are modular add-on services including IT Outsourcing & Co-Managed IT, Penetration Testing, IT Security Audit, and Cloud & Microsoft 365 Migration. All services are guided by ITIL 4 best practices, with Loi 25 compliance included in outsourcing engagements.
Differentiator
Problem solved
Functional benefit
Products and services
- Essential Security Starter Kit
- Continuous Monitoring & Updates Plan
- 360 Management & Resolution Plan
- IT Outsourcing & Co-Managed IT Services
- Penetration Testing Services
- IT Security Audit Services
- Cloud & Microsoft 365 Migration Services
Quantifiable outcome
- 98% client satisfaction rate
- +3 more outcomes
Companies that use Upsystems
Customer profileNamed customers10 records
Segments2 records
Ideal customer profiles2 records
Upsystems technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Upsystems partnerships and signals
Strategic signalScale indicators6 records
Recent moves6 records
Expansion highlights4 records
Upsystems competitors and assessment
Company assessmentDirect peers
- Long View Systems: Long View Systems is a Canadian IT solutions company providing managed services, cloud, and cybersecurity to mid-market and enterprise customers. Its managed services portfolio and hybrid cloud/security focus closely mirror UpSystems' offering, though at a larger scale.
- Kelman Technologies: Kelman Technologies is a Canadian managed IT services and consulting firm serving SMB and enterprise clients with infrastructure management and cybersecurity. It is comparable to UpSystems as a regional managed services provider with overlapping service lines.
- Progent: Progent is a US-based managed IT services provider specializing in outsourced IT, cybersecurity, and cloud services for SMBs and mid-market firms. Its subscription-style managed services model is directly analogous to UpSystems' tiered offerings.
- Jolera Inc. Jolera is a Canadian managed IT services provider offering subscription-based IT management, cybersecurity, and cloud services to SMBs and mid-market clients. It is closely comparable to UpSystems in business model (recurring managed services) and end market (Canadian SMBs).
Broad incumbents
- CDW Corporation: CDW is a large multi-national IT solutions and services provider with managed services, security, and cloud offerings. It competes with UpSystems for SMB and mid-market managed services contracts but as part of a much broader hardware, software, and services portfolio.
- Ricoh: Ricoh is a global IT services and workplace solutions provider with managed IT, cloud, and security services. Its managed services portfolio overlaps with UpSystems, particularly for SMB customers seeking outsourced IT and document/workflow security.
- Softchoice: Softchoice is a large Canadian IT solutions and managed services provider serving North American mid-market and enterprise customers. It overlaps with UpSystems on managed services and cloud/security but operates at significantly greater scale and breadth.
- Pomeroy: Pomeroy provides managed IT infrastructure, networking, and end-user support services primarily to enterprise and mid-market customers. Its managed services model is comparable to UpSystems, but it generally serves larger and more complex environments.
- Scalar Decisions: Scalar is a Canadian security-focused IT services provider offering managed security, infrastructure, and consulting. It is comparable to UpSystems on the cybersecurity and managed services axis but serves a broader and larger customer base across Canada.
- Compugen Inc. Compugen is a Canadian IT services and solutions company offering managed services, cloud, and end-user computing across Canada. It is a broader incumbent relative to UpSystems, competing for similar SMB and mid-market managed IT budgets.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Upsystems social profiles
Digital presenceUpsystems financial estimates
Financial estimateRevenue estimate
Valuation estimate
Upsystems leadership team
Management profileNumber of profiles
Profiles4 records
Upsystems funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Upsystems M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Upsystems
What does Upsystems do?
Upsystems delivers subscription-based managed IT services and cybersecurity to SMBs in the Montreal and Laval region of Quebec. Its three-tier plan (Essential Security at $25/user/month, Continuous Monitoring & Updates at $50/user/month, 360 Management & Resolution at $75/user/month) bundles antivirus, RMM, M365 backup, patch management, 24/7 monitoring, and vCIO access, with optional add-on services for IT outsourcing, penetration testing, security audits, and cloud/Microsoft 365 migration.
Is Upsystems a public or private company?
Upsystems is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Upsystems founded?
Upsystems was founded in 2018. It employs 1 to 10 people.
Where is Upsystems based?
Upsystems is headquartered in Boisbriand, Canada, in the North America region.
How does Upsystems make money?
Two revenue lines are on record. Managed IT Services - Subscription is the primary driver. The others are professional Services - On-Demand.
Who are Upsystems's main competitors?
Direct peers on record are Long View Systems, Kelman Technologies, Progent and Jolera Inc.. Broad incumbents are CDW Corporation, Ricoh, Softchoice, Pomeroy, Scalar Decisions and Compugen Inc..
Does Upsystems have an API?
No public API is recorded for Upsystems.
What industry is Upsystems in?
Upsystems's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAEAL, Network Resilience & High Availability Services (Redundancy, Failover), with a secondary code of BPAEALAI, Backup & DR Software Implementation & Managed Platforms. Its NAICS code is 541513 and its SIC code is 7370.