Novo Technologies

Name

Novo Technologies

Legal name

Komutel Inc.

Website

https://komutel.com

Company type

Private

Founded year

2001

Operating status

Operating

Ownership category

akta.pro rank

Product category

Contact Center Quality Management Software

NAICS

Software Publishers (513210)

SIC

Communications Services, Nec (4899)

akta.pro primary industry

Messaging APIs, CPaaS & Programmable Communications (BPAMACAL)

Keywords

• Call recording software
• Quality monitoring solutions
• Contact center compliance
• Agent coaching platforms
• Voice and data recording

Headquarters

HQ city

Saint-georges

HQ country

Canada

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Licenses and Solutions: Sale of telecommunications and interoperability software solutions including call handling, recording, notification, and contact center solutions. Open standards architecture allows modular application configuration.
2. Professional Services: Implementation, training, and technical support services. Technical support covered through service contracts 24/7.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Novo Technologies develops and sells software for call recording and quality control in contact centers. Its flagship NovoLog platform provides web-based voice and data recording with secure storage, audit trails and Active Directory security management, while NovoCoach delivers quality assessment and coaching for contact center agents. The products are designed on an open-standards architecture enabling integration with major telephony platforms and supporting compliance with PCI DSS, ISO 27000 and NENA i3 NG9-1-1 standards.

Product overview

Komutel is a comprehensive unified communications and public safety solutions provider offering a modular platform architecture. The product portfolio centers on five core areas: (1) Public Safety solutions including Komand911 and SIT911i3 for NENA i3-compliant 911 call handling; (2) Voice and Data Recording via Komlog with Skreen screen recording and Klient redaction modules; (3) Notifications and Alerts including mass notification distribution and interactive dispatching; (4) Call Center solutions with Kontact contact center platform plus specialized modules for IVR, reporting, and document management; and (5) Health solutions for appointment and schedule management. Products integrate with major telephony platforms (Avaya, Cisco, Mitel) and support multiple deployment options including cloud-hosted and on-premises installations.

Differentiator

Problem solved

Functional benefit

Brands

• Komand911: NENA i3 Public Safety Solution for 911 call handling
• NovoLog
• NovoCoach
• Kontact
• Komand
• Konnect
• SIT911i3

Products and services

• NovoLog Compliance management recording platform originating from Novo Technologies that supports Active Directory security management, audit trails, secure recording storage, and multi-site architecture for call centers and public safety agencies.
• NovoCoach Quality assessment and coaching tool for contact centers originating from Novo Technologies that helps detect early warning signs of agent issues including declining productivity, absenteeism, reduced call quality and visible frustration.

Quantifiable outcome

• First successful NG9-1-1 call transfer in Canada (July 2020)
• +2 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

Feature7 records

Partnerships

24 partnerships are on record, tiered flagship, core, strategic and minor.

• Versaterm Public SafetyflagshipStrategic or Co-development Partner · 1 January 2022Komutel acquired by Versaterm Public Safety in 2022. Versaterm transforms the relationship between public safety agencies and software providers, focusing on customer experience and outcomes.
• Netagen Communication NetworkscoreChannel Partner/ Reseller/ Distributor · 1 January 2021Canadian company specializing in integrated networking solutions. Selected by Toronto Fire Service to provide NG9-1-1 call management solution including Komutel's full suite of NG9-1-1 solutions.
• Combat NetworkscoreImplementation/ SI/ Consulting Partner · 1 January 2021Ottawa-headquartered networking company with offices across Canada. Specialized integration partner for NG9-1-1 deployments. Collaborated on first successful NG9-1-1 call transfer in Canada with Avaya, Bell, and OPP. Major implementation partner for large PSAP deployments.
• BCE PharmastrategicStrategic or Co-development Partner · 1 January 2019Acquired in 2019.
• VuduMobilestrategicStrategic or Co-development Partner · 1 January 2019Acquired in 2019 - multichannel messaging platform for businesses.
• Targa AIRstrategicStrategic or Co-development Partner · 1 January 2017Solutions acquired in 2017.
• CVDS Inc.strategicStrategic or Co-development Partner · 1 January 2016Acquired in November 2016.
• Novo TechnologiesstrategicStrategic or Co-development Partner · 1 January 2013Acquired in 2013 - Lévis-based organization specializing in call recording, quality control, compliance, and coaching. Acquisition brought Louis Turmel (President/Founder) and Michel Côté (Director of Operations) as Komutel executives.
• ITI SoftwarestrategicStrategic or Co-development Partner · 1 January 2012Acquired in 2012 - company specialized in call automation and predictive dialing.
• AvayacoreTechnology or Integration · 1 January 2009Long-standing partner through Avaya DevConnect program. Komutel solutions including Novolog, Kontact (CCS), and Komand (SIT console) are Avaya certified and available on Avaya Marketplace. Komutel was previously a Nortel development partner before Avaya acquired Nortel in 2009. Products certified on multiple Avaya platforms including Aura Communication Manager, Session Manager, IP Office, and Communication Server 1000.
• CiscocoreTechnology or Integration · 1 January 2009Former registered Cisco partner (2009-2014) and registered solution developer. Current Preferred Solution Developer status, the highest level in Cisco Developer Network. Solutions including Komand (SIT console), Kontact (CCS), and Kloud available in Cisco Solutions Catalogue. Certified on Cisco Unified Communications Manager 9.1.
• MitelcoreTechnology or Integration · 1 January 2009Mitel Solutions Alliance (MSA) partner since 2009. Operator console (SIT911 and Komand) available on Mitel Global Solutions Catalog. Certified on Mitel 3300/MCD V9.0 and Mitel SX-200 V9.0.
• TeluscoreChannel Partner/ Reseller/ Distributor · 1 January 2009National agreement signed in 2009. TELUS is a major Canadian telecommunications company. Partnership includes development of revolutionary hosted contact center offer for SMBs. TELUS provides NG9-1-1 network for Western Canada.
• ConverTec Inc.strategicStrategic or Co-development Partner · 1 January 2009Acquired in 2009 - Burlington, Ontario-based telecommunications software developer. Acquisition strengthened distribution network, customer base, and market share in Canada, USA, and Europe, adding 1,000 new customers.
• JVCKenwoodcoreTechnology or IntegrationMajor supplier of wireless radios for public safety and commercial digital P25 and Nexedge networks. Provides unified communications solutions for public safety, commerce, and industry. Product lines include Kenwood Communications, Zetron, and EF Johnson.
• BellcoreChannel Partner/ Reseller/ DistributorAlliance partner of Bell Canada since 2005 major agreement. Bell is Canada's largest communications company with over 22 million connections. Bell provides ESInet network for NG9-1-1 services and serves as network provider for emergency communications.
• Emergensys SolutionsstrategicStrategic or Co-development PartnerPartnership for world-class public safety solutions. Emergensys develops integrated CAD/RMS software for public safety. Komutel products integrated into Emergensys solutions and promoted globally. Partnership formalized working relationship with joint global market focus.
• Medwave OptiqueminorChannel Partner/ Reseller/ DistributorCertified Avaya SME Expert partner. Specializes in IP telephony, telepresence, and fiber optic implementation. Offers hosted cloud contact center combining Komutel, Cisco, and Vidéotron technologies.
• Infinite IT SolutionsminorChannel Partner/ Reseller/ DistributorCisco Premier Certified partner and top solutions provider in Canada. Full service technology consulting firm.
• Unity TelecomminorChannel Partner/ Reseller/ DistributorFull service communications company providing consulting, design, implementation and support for IP-based business communications. Certified on Komutel, Avaya, AVST, Cisco, Shoretel, OpenText, and Panasonic. Offices across Canada and USA.
• Eclipse Technology SolutionsminorChannel Partner/ Reseller/ DistributorGrowing IT service company specializing in communications technology solutions across North America.
• AndroïdeminorChannel Partner/ Reseller/ DistributorCertified Avaya SME Expert partner providing IT services and enterprise solutions. Highly qualified multidisciplinary team.
• AllstreamminorChannel Partner/ Reseller/ DistributorCommunications and IP network services provider focused on Canadian business needs.
• NENAstrategicStrategic or Co-development PartnerThe Voice of 9-1-1 - NENA is the only professional organization solely focused on 9-1-1 policy, technology, operations, and education. Over 7,000 members in 48 chapters globally. Komutel actively participates in ESWG and NENA meetings for NG9-1-1 standards.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Genesys: Genesys is a leading cloud contact center platform with workforce engagement and quality management capabilities. Competes with Komutel's Kontact contact center suite but at a much larger scale and broader customer base globally.
• Motorola Solutions: Motorola Solutions (including its acquired Solacom and Vigilant businesses) is a dominant incumbent in public safety software, NG9-1-1, and command suite solutions. Overlaps with Komutel's public safety portfolio as part of a much broader offering including radios, video, and CAD.
• Avaya: Avaya is both a long-standing technology partner (DevConnect) and a broad incumbent in enterprise communications, with native contact center, recording, and UC capabilities that overlap Komutel's portfolio. Represents both distribution leverage and competitive threat.

Direct peers

• Calabrio: Calabrio offers cloud-based contact center workforce management, quality monitoring, and speech analytics. Competes head-to-head with NovoCoach in the quality monitoring segment and shares focus on customer experience optimization.
• NICE Ltd. NICE is the leading vendor of enterprise call recording, interaction analytics, and quality management solutions for contact centers. Direct competitor to NovoLog/NovoCoach in the call recording and quality monitoring space, serving overlapping finance, insurance, and public-sector customers.
• Zetron: Zetron (now part of JVCKenwood, also a Komutel partner) provides PSAP call taking, CAD, and radio dispatch consoles for public safety agencies. Closely comparable to Komand911 in mission-critical emergency call handling, including NG9-1-1 readiness.
• Verint Systems: Verint provides call recording, workforce optimization, and quality monitoring software for contact centers and back-office operations. Directly comparable to Komutel's NovoLog and NovoCoach product lines across similar enterprise verticals.
• Intrado (LifeSafe/Bandwidth): Intrado (formerly West Safety Services, now under Bandwidth) is a leading provider of NG9-1-1 networks, call handling, and PSAP solutions in North America. Directly competes with Komand911, SIT911i3, and the NENA i3 Network Connector in the public safety market.

Emerging players

• Five9: Five9 is a cloud-native contact center as a service (CCaaS) provider with growing workforce optimization capabilities. Represents an emerging cloud-first threat to Komutel's on-premise Kontact contact center portfolio.

Others

• Versaterm Public Safety: Versaterm is Komutel's parent company (acquired it in 2022) and a specialist in public safety software including CAD, RMS, and mobile solutions. Adjacent rather than competing, since Komutel now complements Versaterm's core platform offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks3 records

Key highlights6 records

Customer concentration

• Xx.com/komutelofficial
• Facebookfacebook.com/komutel
• LinkedInlinkedin.com/company/komutel

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Novo Technologies