What SoCo Systems does

SoCo Systems is a privately held US information technology company founded in 2008 and headquartered in Sarasota, Florida. It provides technology services to two distinct customer segments: SMB and corporate clients, for whom it acts as a full-service outsourced IT department covering server, workstation, network, software, and communications solutions; and individual home users, for whom it provides computer repair, software installation, training, and home theater design and installation. The company employs between 11 and 50 people and operates four offices across Florida, Texas, and Indiana, with Austin functioning as a data-center location supported by local affiliate technicians.

The company monetizes primarily through managed services contracts with businesses and professional services engagements with home users, supplemented by a small portfolio of proprietary software products distributed via direct download from its website. The proprietary suite includes the Remote Support Client (enabling remote troubleshooting and training without on-site visits), BKRestore (a backup and restore utility for user data and application settings), and AutoInstMGR/DiscBuilder (an automated installation manager that creates one-click installation disks). Two additional utilities, HTPC Torrent Extractor and HTPC Reboot Manager, target home theater PC users. No pricing is publicly disclosed; software is delivered via a billing portal or quote request, and home services are marketed as priced below big-box retail competition.

Go-to-market is regional and direct, relying on direct sales and service phone numbers, a 24/7 support center with chat and trouble-ticket capabilities for registered clients, and word-of-mouth driven by published customer testimonials. There is no indication of external investment, no leadership team is publicly disclosed, and no certifications, partnerships, patents, or awards are recorded in the source data.

Name

SoCo Systems

Legal name

SoCo Systems

Website

https://socosystems.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

SoCo Systems is a privately held US IT services firm providing managed IT support for SMBs and home technology services for individual users, supported by a small proprietary software suite for remote support, backup, and automated installation, operating across four offices in Florida, Texas, and Indiana.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Prepackaged Software (7372)

akta.pro primary industry

IT Operations, Event & Incident Management (NOC/SOC-to-ITSM) (BPAEAJAH)

akta.pro secondary industry

Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA)

Keywords

• Managed IT services
• Remote technical support
• Computer repair services
• Home theater installation
• Backup and restore software

Headquarters

HQ city

Sarasota

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Business I.T. Services: Managed services replacing in-house IT departments for businesses. Services include server solutions, workstation solutions, network solutions, software solutions, and communications solutions. Revenue appears to be recurring service contracts.
2. Home User Technology Services: Technology support and services for individual home users including computer repair, setup, home theater design and installation, and training.
3. Software Products: Proprietary software including Remote Support Client, BKRestore, and AutoInstMGR. These may be bundled with services or sold separately.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels1 record

Core offering

SoCo Systems provides managed IT services to replace in-house IT departments for businesses (covering server, workstation, network, software, and communications solutions) and technology support services to individual home users (computer repair, training, home theater design and installation). The company also develops and distributes proprietary utility software including the Remote Support Client, BKRestore backup suite, and AutoInstMGR automated installation manager.

Product overview

SoCo Systems provides technology services for both business and home users, centered around their proprietary software suite. The core product portfolio includes the Remote Support Client (for remote maintenance and training), BKRestore (backup and restore), and AutoInstMGR/DiscBuilder (automated installation). Additional utilities include HTPC Torrent Extractor and HTPC Reboot Manager for home theater users. Their service offerings span IT support for businesses (server, workstation, network, software, and communications solutions) and home users (computer support, home theater design and installation).

Differentiator

Problem solved

Functional benefit

Products and services

• SoCo Systems Remote Support Client A small client application installed on customer computers that allows SoCo Systems specialists to remotely maintain, troubleshoot, and repair systems, and to deliver one-on-one training without requiring an on-site visit. Intended for registered business and home user clients.
• BKRestore A backup and restore application that creates backups of user data including music, pictures, favorites, documents, and application settings, and enables a one-click transition from one computer to another without data loss. Targeted at both home users and business clients undergoing workstation migrations.
• AutoInstMGR (DiscBuilder) An automated installation manager that creates one-click installation disks for Windows, drivers, network settings, user data backups, and assorted software, eliminating the need for users to step through complicated installation menus screen by screen. Available to business and home users on a price-quote basis.
• Business/Corporate I.T. Services A managed IT services offering positioned as a complete replacement for an in-house IT department, covering server solutions, workstation solutions, network solutions, software solutions, and communications solutions (PBX, digital phone, VPN, security). Sold to small and mid-sized businesses seeking to reduce IT operating costs.
• Home User Services A consumer-facing services bundle including one-on-one technology training, computer products and upgrades, technology services (DSL/cable internet, wireless, VPN, printer sharing, digital telephone), and full home theater / automation design and installation. Priced below big-box retail competition.

Quantifiable outcome

• Saved company money on IT budget while improving employee satisfaction compared to in-house department
• +1 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators1 record

Recent moves5 records

Expansion highlights3 records

Emerging players

• Infrascale: Provider of backup, disaster recovery, and remote management solutions that overlap with SoCo's BKRestore and remote monitoring/backup service offerings.

Direct peers

• NerdsToGo: Franchise-based on-site computer repair and small business IT services company with a comparable home-user + SMB managed services model and similar regional operating footprint.
• Geek Squad (Best Buy): Best Buy's in-home and in-store tech support arm, directly named in SoCo's marketing as the 'big box store' competitor for home user repair and setup services.
• CMIT Solutions: Franchise MSP providing managed IT services, cybersecurity, and help desk support to SMBs — a near-identical offering to SoCo's business services line with national scale.
• TeamLogic IT: Franchise network of MSPs delivering managed IT, cybersecurity, and help desk services to SMBs — directly comparable offering and customer base, but at national franchise scale.
• Office Depot / OfficeMax Tech Services: Big-box competitor in home and small business technology services, setup, and repair — directly analogous to the Best Buy comparison SoCo uses in its value proposition.

Regional players

• BlackPoint IT Services: Regional MSP offering managed IT, cybersecurity, and help desk to SMBs; comparable business model and target customer segment, serving a different US region.
• Mainline Information Systems: IT services and managed services provider focused on SMB and mid-market, with similar server/workstation/network/communications solutions portfolio as SoCo's business services.

Others

• Kaseya (Datto/ITComplete ecosystem): Provider of RMM, PSA, and remote support tooling used by thousands of MSPs including small regional players like SoCo; functionally comparable through the software stack SoCo's Remote Support Client competes against.

Broad incumbents

• CompuCom: Large established managed IT services and workplace technology provider serving SMB through enterprise, overlapping directly with SoCo's server/workstation/network managed services offerings but at much greater scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks7 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SoCo Systems