SYSTEL solutions
SYSTEL solutions is a Swiss IT managed services provider based in Lengnau serving Swiss SMEs with Windows-based IT infrastructure, VoIP, cloud, Microsoft 365, cybersecurity, and specialized healthcare IT solutions for medical practices.
- Company typePrivate
- Founded2016
- HeadquartersLengnau, Switzerland
- Headcount1–10
- GTM typeB2B
- OfferingServices
What SYSTEL solutions does
SYSTEL solutions is a Swiss IT infrastructure and managed services provider headquartered in Lengnau, Switzerland, with a second office in Ettiswil and a software development branch in India. Founded in January 2016 as SYSTEL solutions GmbH and reincorporated as systel solutions ag in November 2024, the company serves small and medium-sized enterprises across Switzerland, with a particular concentration in the Solothurn, Bern, and Seeland regions. Its customer base spans general Swiss SMEs and a healthcare vertical, where it claims to support over 30 medical practices and doctors' centers nationwide.
The company's product portfolio is built on Windows-based IT infrastructure and integrates third-party technologies from certified partners: Wildix (Gold Premium Partner) and Swyx/Enreach for VoIP and unified communications, Microsoft 365 for managed Modern Workplace services, ESET for endpoint security, and Actiphy for backup and recovery. Core offerings include system technology (server virtualization, Active Directory, client management, VLAN, network infrastructure), cloud hosting (cluster-based, 10 Gbit/s fiber, 100% renewable energy), 24/7 monitoring, cybersecurity, and a specialized healthcare IT practice encompassing ePaad electronic patient record integration and HIN-Mail secure email. The India branch provides supplementary software development resources for complex IT projects.
SYSTEL's revenue model combines recurring managed services and SLA subscriptions (monthly billing, prioritized support, 4-hour response guarantees) with cloud hosting subscriptions (monthly termination, no minimum commitment) and project-based consulting, planning, and implementation services. In May 2025 the company executed its first acquisition, it2day ag, to expand system technology capacity in the Solothurn–Grenchen area. The company is privately held, has no external funding rounds, and operates with a small team of under 10 employees based on available headcount data.
SYSTEL solutions firmographics
Firmographics- Name
- SYSTEL solutions
- Legal name
- systel solutions ag
- Website
- https://systel.ch
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- SYSTEL solutions is a Swiss IT managed services provider based in Lengnau serving Swiss SMEs with Windows-based IT infrastructure, VoIP, cloud, Microsoft 365, cybersecurity, and specialized healthcare IT solutions for medical practices.
- Ownership category
- akta.pro rank
SYSTEL solutions industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Communications Services, Nec (4899)
- akta.pro primary industry
- Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)
- akta.pro secondary industry
- Service Assurance & SLA/QoS Management (HDAFAMAL)
Keywords
Where SYSTEL solutions is headquartered
LocationHeadquarters
- HQ city
- Lengnau
- HQ country
- Switzerland
- HQ region
- Europe
Offices6 records
Markets served
SYSTEL solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- IT Infrastructure Services: Managed services including system technology, consulting, planning, implementation, and ongoing operation/maintenance of IT infrastructure for Swiss SMEs
- SLA Contracts: Service Level Agreement packages providing prioritized support, monitoring, maintenance, antivirus protection, updates, and backup services
- Cloud Hosting Services: Cloud platform services with virtualized Windows Server and Linux systems, providing flexibility and high availability without long-term commitments
- Consulting and Project Services: Strategic IT consulting, project planning, and certified implementation services
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Without SLA - Pay as you go |
| Subscription | Monthly | With SLA - Priority support package |
| Subscription | Monthly | Cloud Services - Monthly flexible |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels4 records
SYSTEL solutions product offering
Product offeringCore offering
SYSTEL solutions provides managed IT infrastructure services for Swiss SMEs, including planning, implementation, and ongoing operation of Windows-based systems, VoIP telephony (Wildix/Swyx), virtualized cloud hosting in a cluster architecture, Microsoft 365 management, cybersecurity (ESET), backup and recovery (Actiphy), 24/7 monitoring, and specialized healthcare IT with ePaad integration for medical practices. Services are bundled under SLA contracts with guaranteed response times, with consulting, project planning, and certified implementation available as professional services.
Product overview
SYSTEL solutions is an IT services company offering a comprehensive portfolio of infrastructure and communication solutions for Swiss SMEs. The core offerings include Systemtechnik (Windows-based IT infrastructure), VoIP-Telefonie (cloud telephony via Wildix and Swyx), Cloud-Lösungen (virtualized hosting with cluster architecture), and specialized Healthcare IT (ePaad integration for medical practices). The portfolio is complemented by Cybersecurity (ESET Security), Backup & Recovery (Actiphy), Monitoring (24/7 proactive surveillance), and Microsoft 365 managed services. The company also provides strategic consulting, project planning, implementation, and ongoing operations support, all backed by SLA agreements. Services are delivered from offices in Lengnau and Ettiswil, Switzerland, with operations across the entire Swiss market.
Differentiator
Problem solved
Functional benefit
Products and services
- Systemtechnik (System Technology) Comprehensive Windows-based IT infrastructure planning, installation, and maintenance for SMEs, including server virtualization, Active Directory, client management, network infrastructure, and VLAN configuration.
Quantifiable outcome
- Recovery time under 15 minutes
- +3 more outcomes
Companies that use SYSTEL solutions
Customer profileNamed customers2 records
Segments2 records
Ideal customer profiles2 records
SYSTEL solutions technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
Feature4 records
SYSTEL solutions partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- Wildix GmbHcoreWildix is the first browser-based cloud telephone system. SYSTEL is a Gold Partner offering Wildix unified communications solutions directly in the web browser or via app - no complicated installations. Includes CRM integration and video conferencing capabilities.
- Enreach GmbH (Swyx)coreSwyx is a tailored solution for Windows environments. Integrates seamlessly into existing business processes with efficient contact management directly via software client. SYSTEL is an authorized Swyx/Enreach partner.
- ESET SecuritycoreESET Security provides antivirus protection with 24/7 protection for endpoints, defending against ransomware, malware, and targeted attacks. SYSTEL offers ESET solutions as part of their cybersecurity services.
- ActiphycoreActiphy provides modern backup technology with daily multiple backups and recovery times under 15 minutes. Includes immutability protection against ransomware with Swiss data center storage.
- CompassITcoreCompassIT provides ePaad, the electronic patient information system. SYSTEL collaborates with CompassIT to offer complete healthcare IT solutions including seamless integration of ePaad into medical practice IT environments.
- MicrosoftcoreMicrosoft 365 Modern Workplace solutions including Teams, SharePoint, OneDrive, Exchange Online. SYSTEL provides complete managed Microsoft 365 services including license management, security setup, and user training.
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
SYSTEL solutions competitors and assessment
Company assessmentBroad incumbents
- Swisscom AG: Switzerland's dominant telecom operator with a large enterprise and SME IT services business; broader portfolio but overlaps directly with SYSTEL's connectivity, cloud, VoIP and managed services.
- Computacenter plc: European enterprise IT infrastructure and managed services provider; not a direct competitor for small SMEs but competes for the same mid-market and regulated customers in Switzerland.
- Bechtle AG: Large European IT services and systems integrator with significant Swiss footprint offering managed services, cloud and workplace solutions that compete with SYSTEL for mid-market deals.
Direct peers
- Achermann Informatik AG: Swiss regional MSP providing IT infrastructure, support and managed services to SMEs; competes with SYSTEL for similar mid-market customers in central Switzerland.
- VTX Communications SA: Swiss telecom and VoIP/UC operator serving SMEs and SMBs with cloud telephony and connectivity, overlapping with SYSTEL's Wildix/Swyx-based UC offering.
- Peoplefone AG: Swiss business VoIP and unified communications provider; directly comparable to SYSTEL's VoIP/telephony line of business for SME customers in Switzerland.
- glarotech AG: Swiss IT services company delivering system technology, VoIP, cloud and managed services to regional Swiss SMEs, closely overlapping SYSTEL's target customer profile and service mix.
- nexellent AG: Swiss cloud and managed-hosting provider operating its own data center infrastructure with clustering and high-availability offerings comparable to SYSTEL's cloud cluster platform.
- ITRIS AG: Swiss managed IT services and IT infrastructure provider serving SMEs and mid-market across Switzerland with system technology, cloud and support offerings directly comparable to SYSTEL's core MSP proposition.
Emerging players
- CompassIT AG: Swiss healthcare-IT vendor of the ePaad electronic patient information system; a partner of SYSTEL but also an adjacent ecosystem player that could compete by going downstream into IT operations for practices.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights7 records
Customer concentration
SYSTEL solutions social profiles
Digital presenceSYSTEL solutions compliance and trust
Trust signalCompliance3 records
SYSTEL solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
SYSTEL solutions leadership team
Management profileNumber of profiles
SYSTEL solutions subsidiaries and ownership
Company hierarchySubsidiaries2 records
SYSTEL solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SYSTEL solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SYSTEL solutions
What does SYSTEL solutions do?
SYSTEL solutions provides managed IT infrastructure services for Swiss SMEs, including planning, implementation, and ongoing operation of Windows-based systems, VoIP telephony (Wildix/Swyx), virtualized cloud hosting in a cluster architecture, Microsoft 365 management, cybersecurity (ESET), backup and recovery (Actiphy), 24/7 monitoring, and specialized healthcare IT with ePaad integration for medical practices. Services are bundled under SLA contracts with guaranteed response times, with consulting, project planning, and certified implementation available as professional services.
Is SYSTEL solutions a public or private company?
SYSTEL solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was SYSTEL solutions founded?
SYSTEL solutions was founded in 2016. It employs 1 to 10 people.
Where is SYSTEL solutions based?
SYSTEL solutions is headquartered in Lengnau, Switzerland, in the Europe region.
How does SYSTEL solutions make money?
Four revenue lines are on record. IT Infrastructure Services are the primary driver. The others are SLA Contracts, cloud Hosting Services and consulting and Project Services.
Who are SYSTEL solutions's main competitors?
Broad incumbents on record are Swisscom AG, Computacenter plc and Bechtle AG. Direct peers are Achermann Informatik AG, VTX Communications SA, Peoplefone AG, glarotech AG, nexellent AG and ITRIS AG. CompassIT AG is listed as an emerging player.
Does SYSTEL solutions have an API?
No public API is recorded for SYSTEL solutions.
What industry is SYSTEL solutions in?
SYSTEL solutions's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAK, Collaboration & Unified Communications Management (UCaaS/VoIP), with a secondary code of HDAFAMAL, Service Assurance & SLA/QoS Management. Its NAICS code is 541513 and its SIC code is 7370.