What Wagner IT does

Wagner IT GmbH is a Munich-based managed IT services provider founded in 2000 by Peter Wagner, operating with a team of 15 employees from its headquarters in Schwabing (Feilitzschstraße 1, 80802 München). The company delivers outsourced IT infrastructure management, helpdesk support, remote assistance via TeamViewer, and rapid on-site service to small and medium enterprises with 5–250 employees across all industries in the Munich region. Its technology approach is deliberately vendor-agnostic, spanning Microsoft and Apple environments, cloud and on-premise deployments, and iOS/Android mobile device management, with no proprietary software platform of its own.

The service portfolio combines effort-based IT support (billed 'nach Aufwand') with three productized recurring-revenue modules: Firewall-Flatrate, a managed firewall service using OPNsense UTM technology bundled with hardware and monitoring on a monthly subscription; EL mailarchive, a MailStore-based cloud email archiving solution ensuring GoBD-compliant 6–10 year retention; and a Cyber-Security package covering continuous monitoring, user awareness training, and hardened backup. In 2025 the firm added KI-Beratung (AI consulting), advising SMEs on GDPR-compliant deployment of ChatGPT, Gemini, and Copilot, including offline AI configurations for sensitive data and integrations into existing business systems.

The go-to-market is sales-led and relationship-driven, with no formal channel partners; customer acquisition is primarily direct, supplemented by word-of-mouth and the wagnerit.com website. Revenue mechanics mix variable professional services with subscription recurring components, and the company is founder-owned (Peter Wagner as geschäftsführender Gesellschafter) with Maximilian Thiem (Prokurist since 2002) handling operations. Wagner IT maintains technology partnerships with ESET, Lancom Systems, MailStore, Mnet, and the MSP Alliance, but holds no disclosed certifications, patents, or institutional investment.

Name

Wagner IT

Legal name

Wagner IT GmbH

Website

https://wagnerit.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

101–250 employees

Short description

Wagner IT GmbH is a Munich-based, founder-owned managed IT services provider founded in 2000, offering IT support, managed firewall, email archiving, cybersecurity, and AI consulting to small and medium enterprises (5–250 employees) in the Munich region.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (5415)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

Keywords

• IT managed services
• IT support services
• Managed firewall services
• Email archiving solutions
• AI consulting services

Headquarters

HQ city

München

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. IT Support Services: Core IT support and infrastructure management services billed by effort (nach Aufwand). Includes remote support via TeamViewer and on-site assistance in Munich.
2. Firewall as a Service (Subscription): Monthly flat-rate subscription model for network security including hardware provision, monitoring, maintenance, and reporting.
3. EL mailarchive (Cloud Email Archiving): Cloud-based email archiving service subscription for legal compliance.
4. KI-Beratung (AI Consulting): Consulting services for AI implementation in enterprises, GDPR-compliant solutions, and custom AI integration.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Wagner IT is a Munich-based IT managed-services provider delivering IT support, infrastructure management, and end-user helpdesk services to businesses with 5–250 employees, with rapid on-site response in Munich and remote support via TeamViewer. Complementing this core support offering, the company sells monthly subscription services including a managed OPNsense firewall (Firewall-Flatrate) and a MailStore-based cloud email archiving service (EL mailarchive), as well as consulting for AI tool implementation (ChatGPT, Gemini, Copilot) with GDPR-compliant configurations.

Product overview

Wagner IT GmbH is a Munich-based IT managed services provider founded in 2000, offering a portfolio of integrated IT services rather than a single unified software product. The core offering is IT Support für München, providing comprehensive managed IT services including helpdesk, remote support, on-site assistance, and infrastructure management for mid-sized businesses. This core service is complemented by specialized add-on modules: EL mailarchive for legally compliant email archiving (addressing GoBD requirements for 6-10 year retention), Firewall-Flatrate delivering OPNsense-based network security as a monthly subscription including hardware and management, Cyber-Security & Datenschutz offering enterprise-level protection with monitoring and user awareness training, and KI-Beratung providing consulting for AI implementation using platforms like ChatGPT, Gemini, and Copilot with focus on GDPR compliance and system integration. The company serves businesses from 5 to 250 employees across all industries, operating from Schwabing, Munich with a team of 15 employees.

Differentiator

Problem solved

Functional benefit

Brands

• EL mailarchive: Email archiving service offered by Wagner IT GmbH, providing legally compliant (GoBD) storage of business-relevant emails for 6–10 years, including full-text search, tamper-proof records, and data protection features.

Products and services

• IT Support für München Core IT support and managed services for businesses with 5–250 employees in Munich and surrounding areas, covering 24/7 helpdesk, remote assistance via TeamViewer, on-site support across Munich, infrastructure management, and user support across Microsoft and Apple environments, cloud and on-premise deployments, and iOS and Android mobile devices.
• EL mailarchive (E-Mail-Archivierung) Cloud-based email archiving service ensuring legal compliance with 6-year business and 10-year tax-related email retention requirements, providing tamper-proof archival with complete change logging, full-text search, and unauthorized-access protection, delivered as a managed service for businesses needing GoBD-compliant email storage.
• Firewall-Flatrate (Firewall as a Service) Managed firewall service delivered as a monthly subscription using OPNsense UTM technology, providing enterprise-grade network security, continuous monitoring and reporting, included hardware with immediate replacement on defects, and comprehensive update management, with no upfront hardware costs or license-renewal fees for SMEs.
• Cyber-Security & Datenschutz Enterprise-level network and data security service for SMEs, including high-end firewall protection, continuous security monitoring with reporting, user awareness training programs, and hardened data backup solutions.
• KI-Beratung (AI Implementation Consulting) Consulting and integration service helping businesses deploy ChatGPT, Gemini, Copilot and similar AI tools, connecting AI to existing systems, ensuring GDPR compliance, and implementing offline AI for sensitive data, focused on producing real business value beyond simple prompt usage.

Quantifiable outcome

• 25 years in business serving Munich SMEs

Named customers2 records

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature4 records

Partnerships

One partnership is on record.

• MailStorecoreTechnology or IntegrationEmail archiving technology partner with dedicated EL mailarchive service offering. Core technology partnership for compliance solutions.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• ACP Holding AG: German IT systemhaus group with digital workplace, managed services, and security offerings for mid-market and enterprise customers. Closely overlaps with Wagner IT's core IT-support and managed services portfolio.
• IT-Haus GmbH: Mid-sized German MSP focused on Mittelstand, providing managed services, security, cloud, and IT infrastructure comparable to Wagner IT's bundle. Closely matches Wagner IT's customer size (5–250 employees) and service portfolio.
• Sycor GmbH: German IT services provider with managed services, infrastructure, and Microsoft-centric support similar to Wagner IT. Serves mid-market German customers across multiple regions with comparable service breadth.
• CONET Technologies AG: German IT services and consulting firm offering managed services, infrastructure, and cybersecurity to enterprise and mid-market customers. Comparable to Wagner IT in service mix and Mittelstadt customer orientation.
• SIEVERS-GROUP: North German IT services and managed services provider focused on mid-market customers with comparable infrastructure, support, and security offerings. Similar private, founder-/management-led profile to Wagner IT.
• NetPlans GmbH: German managed services and cloud provider serving SME and mid-market customers with infrastructure, security, and user support. Operates a comparable subscription-based managed services model to Wagner IT.
• SVA System Vertrieb Alexander GmbH: German IT systemhaus with a comparable regional mid-market focus, offering managed IT services, infrastructure, and security across multiple German offices. Directly competes with Wagner IT for Mittelstadt IT support and managed service contracts in southern Germany.

Broad incumbents

• Allgeier SE: German IT services group with managed services, IT infrastructure, and security offerings across multiple brands and geographies. Substantially larger than Wagner IT but competes in the same Mittelstand managed services space.
• Bechtle AG: Germany's largest IT systemhaus with a strong Munich presence, offering managed services, infrastructure, and IT support to mid-market and enterprise customers. Overlaps with Wagner IT's SME IT-support and managed services portfolio but at far greater scale and geographic breadth.

Regional players

• Logicalis Germany: International managed services provider with a German presence delivering IT infrastructure, cloud, and security services. Competes with Wagner IT in Munich but typically at larger customer scale and across multiple geographies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/207626925959079
• LinkedInlinkedin.com/company/wagner-it

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Wagner IT