Robosme

What Robosme does

Robosme (legal entity Robokobi Bilişim A.Ş.) is a Turkish-developed cloud CRM platform founded in 2020 that targets small-to-medium enterprises and large enterprises with a horizontally segmented product spanning sales, marketing, customer service, mobile, AI, integrations, and customization modules. The platform runs on a modular, cloud-based architecture accessible via web browsers and native iOS/Android applications, with native integrations to Office 365, Gmail, LinkedIn, WhatsApp, and call center systems, plus an extensible plug-in framework and JavaScript-based Script Manager for customer-specific customization. Differentiators emphasized by the company include modular per-user pricing with no hidden costs, multi-language support across 10 languages, a Business Process Designer with Kanban-style workflow tooling, and AI-assisted features for natural language record search, report interpretation, and AI-generated email responses. The company is privately held with no disclosed funding rounds; Robosme monetizes through per-seat subscription pricing (monthly and annual with discount) plus usage-based add-ons such as WhatsApp integration and additional server/disk capacity. Distribution combines a self-serve PLG motion (7-14 day free trials), direct demo-led enterprise sales, mobile app store presence, and the Robosphere partner program featuring referral and solution partner tiers; the company is led by co-founder and CEO Engin Alan and reports an Integrated Management System Policy aligned with ISO/IEC 27001:2022, ISO 20000-1, ISO 22301, and ISO 27701 alongside KVKK/GDPR data protection compliance.

Name

Robosme

Legal name

Robokobi Bilişim A.Ş.

Website

https://robosme.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Customer Relationship Management (CRM) Software

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

B2B SaaS & Enterprise Personalization (CRM, Sales, Support) (HDAAAGAJ)

Keywords

• Cloud CRM software
• Sales automation platform
• Marketing automation CRM
• Customer service software
• Mobile CRM application

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. CRM Software Subscription: User-based subscription model with monthly and annual billing options. CRM modules are priced as package rates per user. Additional services such as WhatsApp integration and extra server/disk capacity are priced based on usage scale.
2. Additional Services: Add-on services including WhatsApp integration, additional server capacity, and extra disk space, priced based on usage requirements.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

Robosme is a cloud-based, modular CRM platform that provides sales, marketing, customer service, mobile field operations, AI, and integration capabilities as a unified subscription product. It is delivered via web and native iOS/Android apps and is sold on a per-user basis with optional add-ons for WhatsApp integration and additional server capacity. The platform is operated by Robokobi Bilişim A.Ş. and serves small to medium enterprises and large enterprises primarily in Turkey and internationally.

Product overview

Robosme is a cloud-based CRM (Customer Relationship Management) platform positioned as "CRM to Win," developed by Robokobi Bilişim A.Ş. and marketed under the Robosme brand. The platform is a modular, unified product consisting of core Apps modules (Sales, Marketing, Customer Service, Mobile), Tools modules (Practical Tools, Customization, AI, Integrations), plus supplementary offerings (Robosphere partner program, Robosme TV video content platform, CRM Maturity Test assessment tool, and Robosme Help Center). The platform integrates with Office 365, Gmail, and LinkedIn for connectivity, and offers an advanced API with plug-in infrastructure for enterprise system integrations. It supports multi-language delivery (10 languages), cloud access via browsers and native mobile apps on Android and iOS, and AI-powered features for natural language search, report interpretation, and AI-assisted email responses.

Differentiator

Problem solved

Functional benefit

Brands

• Robosphere: Robosphere is Robosme's CRM partnership program that allows partners to resell and implement Robosme CRM solutions, offering commission-based revenue opportunities.

Products and services

• Robosme Sales Module Manages and improves the end-to-end sales process, including tracking opportunities, managing contracts, sales quota definition, activity management, and order management for sales teams.
• Robosme Marketing Module Evaluates potential customers, plans and manages marketing events and campaigns across email, phone, SMS, meetings, and mobile push notification channels, and reports on resulting customer purchases for marketing teams.
• Robosme Customer Service Module Collects requests and complaints across email, WhatsApp, and social media channels, manages call center operations, and uses an SLA-supported case tracking system with workflow-based request queue management for customer service teams.
• Robosme Mobile Module Provides mobile access via native apps on Android and iOS, with map-based features to optimize field visits and log calls directly into the CRM for field sales and service teams.
• Robosme AI Module Optimizes customer interactions, provides insights through data analytics, and automates processes using AI-powered natural language record search, report interpretation, and AI-assisted email responses for sales and service users.
• Robosphere Partner Program Robosme's CRM partner ecosystem program offering two models — Referral Partner (30% first sale, 20% recurring commission) and Solution Partner (up to 30% first sale, up to 25% recurring commission) — providing training, marketing materials, technical support, and a partner portal for CRM consultants and resellers.

Quantifiable outcome

• Customer satisfaction can reach 92% based on partner case study

Named customers1 record

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability4 records

Feature10 records

Partnerships

One partnership is on record.

• BinovistcoreImplementation/ SI/ Consulting PartnerBinovist is a CRM consulting company with over 12 years of experience in the CRM field. They are the first implementation partner of Robosme, forming the foundation of the Robosphere ecosystem. The partnership enables Binovist to provide CRM implementation and consulting services using the Robosme platform. In their first year, Binovist brought in 5 new clients while achieving 92% customer satisfaction rate for Robosme implementations. Binovist positions Robosme as a platform that adds real value to clients' digital transformation journeys.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Bitrix24: Bitrix24 is a modular CRM/collaboration suite with free and paid tiers and strong presence in emerging markets. Its freemium, modular structure and emerging-market traction make it a comparable challenger to Robosme.
• Vtiger: Vtiger provides modular sales, support, and marketing CRM with workflow automation, often used by SMBs. Its modular pricing and customization features are comparable to Robosme's offering.
• SugarCRM: SugarCRM offers modular sales, service, and marketing automation with customization options, frequently positioned for mid-market. Its modular structure and customization depth are similar to Robosme's approach.
• Creatio: Creatio offers a no-code CRM and process automation platform with sales, marketing, and service modules. Its low-code customization and modular approach are comparable to Robosme's Business Process Designer.

Broad incumbents

• Salesforce: Salesforce is the global CRM incumbent (Sales Cloud, Service Cloud, Marketing Cloud) with AppExchange and extensive enterprise footprint. It defines the competitive frame against which Robosme must differentiate.
• Microsoft Dynamics 365: Microsoft Dynamics 365 bundles CRM and ERP modules with deep Office 365 integration. Its native Office 365/Gmail-adjacent positioning overlaps with Robosme's connectivity story and defines enterprise alternatives.

Direct peers

• HubSpot: HubSpot is a leading CRM platform offering sales, marketing, service, and operations hubs with a freemium/PLG motion and partner ecosystem. It is a direct competitor to Robosme in the all-in-one, modular, SME-friendly CRM category.
• Freshsales (Freshworks): Freshsales provides sales, marketing, and support CRM with AI (Freddy AI) and per-user pricing for SMBs and mid-market. It overlaps with Robosme's sales+service+AI modular offering and SMB focus.
• Pipedrive: Pipedrive is a sales-focused CRM with pipeline management, automation, and marketplace integrations targeting SMBs. It is directly comparable to Robosme's Sales module positioning and SME go-to-market.
• Zoho CRM: Zoho offers a modular CRM suite (Sales, Marketing, Desk, Social) with per-user pricing and broad customization. Its modular, value-priced approach mirrors Robosme's structure and price-sensitive mid-market target.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/robosme

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Robosme