What Flok Health does

Flok Health is a Cambridge, UK-based healthcare technology company founded in 2022 by Finn Stevenson (CEO) and Ric da Silva (CTO) that operates an AI-powered digital physiotherapy clinic delivered through a mobile application. The company's core offering is a regulated Class IIa software medical device, the Flok Health Clinical Engine (CELBP2), which performs autonomous triage, red flag screening, and personalized treatment pathway generation for musculoskeletal (MSK) conditions without human clinical intervention. Patients receive 24/7 access to video-based, AI-adapted physiotherapy sessions via iOS and Android apps, with the service currently focused on back pain and planned extensions into hip, knee, and women's pelvic health pathways. The platform is built on a custom video streaming infrastructure (Rust/WebRTC) with Python/Django backend services and TypeScript/SolidJS/React Native front-end, hosted primarily on DigitalOcean with UK data residency.

Flok Health operates a B2B enterprise sales model targeting NHS trusts and integrated care systems in the UK, contracting to deliver end-to-end MSK care pathways that reduce waiting lists and clinician burden. Service is free at point of care to patients, with NHS trusts paying subscription-style multi-year contracts. Distribution occurs through NHS referral pathways, including self-referral, GP referral, and NHS Digital's Personal Demographics Service for patient identity verification. The company holds CQC healthcare provider registration, MHRA Class IIa medical device certification, EU MDR approval, ISO 13485, and UK Cyber Essentials Plus, making it the first AI platform in Europe approved for fully autonomous end-to-end healthcare delivery.

The company is deployed across 11 NHS regions in England plus NHS Lothian in Scotland, reaching over 2.4 million patients. Documented outcomes include a 55% reduction in back pain waiting lists and 44% reduction in overall MSK wait times at Cambridgeshire Community Services NHS Trust over a 12-week pilot, 856+ clinician hours saved per trust per month, and 98% of patients discharged without requiring face-to-face referral. Flok has raised approximately $16.7M total funding across a £3.2M earlier round and a $12.5M Series A led by AlbionVC in June 2026, with plans to scale across additional NHS regions and expand internationally into EU markets.

Name

Flok Health

Legal name

Flok Health Ltd

Website

https://flok.health

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

11–50 employees

Short description

Flok Health is a Cambridge, UK-based healthcare technology company operating an AI-powered digital physiotherapy clinic delivered as a Class IIa medical device through a mobile app, serving NHS trusts and patients with musculoskeletal conditions across the UK.

Ownership category

akta.pro rank

Product category

Digital Health / AI Physiotherapy Software

NAICS

Offices of Physical, Occupational and Speech Therapists, and Audiologists (62134), Home Health Care Services (62161)

SIC

Services-Home Health Care Services (8082), Services-Health Services (8000)

akta.pro primary industry

Musculoskeletal (MSK) & Physical Therapy Virtual Care (HLALADAC)

Keywords

• Digital physiotherapy
• AI clinical engine
• NHS MSK care
• Medical device software
• Autonomous healthcare delivery

Headquarters

HQ city

Comberton

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. NHS Service Contracts: B2B contracts with NHS trusts and healthcare providers to deliver MSK care pathways. Healthcare systems pay for the service to reduce waiting lists and clinician burden. Service is free at point of care for NHS patients.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Flok Health provides an AI-powered digital physiotherapy clinic delivered via a mobile app that autonomously conducts triage, red flag screening, and personalized treatment for musculoskeletal conditions on behalf of NHS trusts. The service is powered by the CELBP2 Class IIa medical device and delivers 24/7 adaptive video-based physiotherapy, education, coaching, and MBCT pain management, replacing or supplementing face-to-face NHS physiotherapy at scale.

Product overview

Flok Health operates as a single unified AI-powered digital physiotherapy platform providing autonomous healthcare delivery. The core product consists of the Flok Health mobile app (iOS and Android) and the NHS MSK Care Pathway Service, which together deliver end-to-end musculoskeletal care on behalf of NHS trusts. The platform is powered by the Flok Health Clinical Engine (CELBP2), a Class IIa medical device. Currently, the primary clinical pathway is Back Pain Treatment; Hip and Knee Pain and Women's Pelvic Health pathways are under development for future expansion.

Differentiator

Problem solved

Functional benefit

Products and services

• Flok Health App
• NHS MSK Care Pathway Service
• Back Pain Treatment
• Flok Health Clinical Engine (CELBP2)

Quantifiable outcome

• 55% reduction in back pain waiting lists
• +8 more outcomes

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature4 records

Partnerships

Ten partnerships are on record, tiered core and supportive.

• Cambridgeshire Community Services NHS TrustcoreStrategic or Co-development Partner · 1 February 2025England's first AI-run NHS physiotherapy clinic. Pilot deployment that reduced back pain waiting lists by 55% in 12 weeks. Core NHS trust partnership for scaling AI MSK services.
• NHS LothiancoreStrategic or Co-development Partner · 1 January 2025Scotland's NHS health board partnership providing AI-powered physiotherapy services to over one million patients. First NHS deployment of AI physiotherapy in Scotland. Long-standing partnership for AI MSK care delivery.
• DigitalOceancoreTechnology or IntegrationPrimary cloud hosting provider for healthcare service infrastructure. Data Processing Agreement in place. Services and data hosted in the UK.
• Amazon Web Services (AWS)coreTechnology or IntegrationUsed for voice note transcription and data backup storage. Data stored in UK (London) region under Data Processing Agreement.
• NHS DigitalcoreTechnology or IntegrationPatient information verification and retrieval via Personal Demographics Service. Used under NHS Digital agreement for patient identity verification.
• Scarlet ComplycoreTechnology or IntegrationNotified Body for regulatory compliance. Key regulatory partner for maintaining ISO 13458 certification and Class IIa medical device status.
• UK Research and Innovation (UKRI)supportiveOthersGovernment research and innovation funding body supporting Flok Health's development.
• Digital Health LondonsupportiveOthersAccelerator program supporting digital health innovation in London.
• Health Innovation NetworksupportiveOthersAcademic health science network supporting health innovation.
• CW+supportiveOthersHealth charity supporting innovation in healthcare delivery.

Scale indicators13 records

Recent moves8 records

Expansion highlights6 records

Regional players

• Doccla: UK virtual ward and remote patient monitoring provider working with NHS trusts to deliver hospital-at-home services. Comparable on NHS trust contracting, UK regulatory familiarity, and end-to-end clinical pathway ownership, though focused on monitoring rather than autonomous therapy.
• Luscii: Netherlands-based remote patient monitoring and virtual care platform deployed across European hospitals. Comparable on regulated European virtual care delivery and clinical pathway integration, with overlapping NHS-style hospital customers in the EU.
• Livi (Kry): European digital GP and telehealth provider (part of Kry) operating in the UK and other European markets via NHS partnerships. Comparable on UK NHS B2B telehealth contracting and CQC-regulated virtual care delivery, though centred on physician consultations rather than MSK therapy.

Direct peers

• Physitrack: Digital physiotherapy patient engagement and home exercise platform used by clinics and healthcare systems worldwide. Comparable in core physical therapy patient workflow and exercise prescription; lighter on autonomous AI but a likely partner or competitor in NHS digital MSK stacks.
• Kaia Health: Digital therapeutics company offering AI-powered MSK and chronic pain self-management programmes via app. Directly comparable in autonomous app-based MSK care delivery, although historically stronger on self-management than fully autonomous end-to-end clinical decisioning.
• Sword Health: Digital MSK and pelvic health platform combining AI-guided exercise therapy with human clinician support, sold to employers and health plans globally. Comparable by condition focus (MSK/pelvic) and AI-first delivery model; serves as a likely international competitor in UK/EU NHS-style tenders.
• Hinge Health: Largest US digital MSK platform delivering AI-enabled virtual physiotherapy, exercise therapy, and coaching for back, knee, hip, and pelvic conditions to employers and health plans. Closest direct competitor by clinical scope, technology approach, and B2B healthcare buyer motion.
• RecoveryOne: Digital MSK platform delivering virtual physical therapy with adaptive exercise prescriptions for back, knee, hip and other MSK conditions to payers and health systems. Comparable autonomous and personalised MSK care delivery model targeting enterprise health buyers.

Broad incumbents

• DarioHealth: Digital chronic condition management platform spanning diabetes, hypertension, MSK and behavioural health, sold to employers and health plans. Comparable on digital MSK offering and enterprise B2B motion, though broader multi-condition scope.
• Omada Health: Public-listed digital chronic care platform with MSK, diabetes, hypertension, and behavioural health programmes sold to employers and payers. Comparable on virtual MSK delivery and outcomes-based contracting, though broader in scope and more established with US enterprise buyers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/flok-health

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds3 records

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Flok Health