City Apartments Ltd

What City Apartments Ltd does

City Apartments Ltd is a private limited company domiciled in England, United Kingdom, that operates a portfolio of seven premium serviced apartment buildings in the City of London (Atelier House, City House, Cloth House, Florence House, London House, Lovat House, and Philpot House), totaling 200+ apartments. Founded in 1999, the company provides fully furnished accommodation for business travellers and corporate clients, with in-unit kitchens, laundry, air conditioning, 1GB fibre internet, Smart TVs, and weekly housekeeping. The company has processed 60,000+ individual bookings and 1,200,000+ room-nights over its 25-year operating history and serves 200+ global companies primarily in the finance, legal, insurance, and technology sectors. In January 2026, City Apartments was acquired by Ando Living Group, a European serviced apartment operator with 2,000+ units across Portugal, Spain, the UK, and Turkey, while retaining its existing management team, brand, and in-house service model.

The company's revenue model is built on serviced apartment rentals on a nightly or extended-stay basis, with all-inclusive transparent pricing covering utilities, Wi-Fi, and weekly cleaning. Corporate clients receive consolidated invoicing, dedicated account management with a single point of contact, and flexible payment terms. Add-on services such as grocery delivery (1,000+ deliveries arranged), dry cleaning pick-up, pre-arrival grocery stocking, and complimentary welcome packs (valued at approximately £80 for stays over 7 nights) provide secondary revenue streams. Pricing is quote-based rather than publicly disclosed, and the company claims a 40% cost advantage versus hotels on monthly booked nights. Distribution is entirely direct: an in-house Reservations Team handles bookings, and a Corporate Sales & Business Development Manager runs a structured sales pipeline targeting Travel, HR, Global Mobility, and Facilities teams at global enterprises, with no third-party OTA distribution referenced.

The company maintains 13 consecutive years of ISAAP accreditation (the recognized industry standard for serviced apartment quality, safety, and operational compliance) and reports a 98% guest satisfaction rate. Technology infrastructure is standard rather than proprietary: 1GB fibre internet, Smart TVs, and an in-house property management approach with no third-party outsourcing. The company employs 50+ on-site staff supported by three key executives: CEO Matt Cookson, COO Mark Winter, and Reservations & Revenue Manager Sergio Gago-Reboredo. Sustainability is a stated priority, with B Corp certification in preparation and a supplier network of B Corp certified partners (L'Occitane, Guarantee Laundry, Delphis Eco, Old Spike Roastery, Serious Tissues, Carton Water). No AI/ML capabilities, API infrastructure, or proprietary technology platforms are disclosed.

Name

City Apartments Ltd

Legal name

City Apartments Ltd

Website

https://cityaparts.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

City Apartments Ltd operates seven premium serviced apartment buildings in the City of London, serving 200+ global corporate clients in finance, legal, insurance, and technology with flexible stays, dedicated account management, and 25 years of operating history. Acquired by Ando Living Group in January 2026.

Ownership category

akta.pro rank

Product category

Serviced Apartments

NAICS

Other Traveler Accommodation (72119)

SIC

Hotels, Rooming Houses, Camps & Other Lodging Places (7000), Operators Of Apartment Buildings (6513)

akta.pro primary industry

Corporate serviced apartments (business-focused) (THAMACAC)

akta.pro secondary industries

Serviced Apartments & Corporate Housing Providers (THACALAD), Executive Apartments (Corporate Housing) (THAGAEAD), Urban serviced apartments (city-centre) (THAMACAA), Furnished Monthly Apartments (Urban/Residential) (THAMAFAB)

Keywords

• Serviced apartments
• Corporate housing
• Extended stay accommodation
• Business travel lodging
• Relocation apartments

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Operations, Infrastructure, Personnel, Marketing or Sales, Supply Chain

Revenue model

1. Serviced Apartment Rentals: Serviced apartment rentals for business stays ranging from nights to several months. All costs upfront with utilities, Wi-Fi, and weekly cleaning can be included in one clear price. Transparent pricing model with no hidden fees.
2. Corporate Account Management: Consolidated invoicing for corporate clients managing team accommodations. Flexible payment options including credit card, bank transfer, or invoicing.
3. Additional Services: Grocery deliveries, housekeeping services, dry cleaning pick-ups, and pre-arrival grocery stocking. 1,000+ guest grocery deliveries mentioned.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

City Apartments Ltd rents fully furnished premium serviced apartments across seven buildings in the City of London to corporate clients and individual business travellers for stays ranging from a few nights to several months. Each apartment comes move-in ready with a fully equipped kitchen, in-unit laundry, superfast 1GB fibre internet, smart TV, weekly maid service, and 24/7 on-site guest support, with transparent all-inclusive pricing covering utilities, Wi-Fi, and cleaning. The company also provides dedicated corporate account management with consolidated invoicing and concierge add-ons such as grocery delivery, dry cleaning, and welcome packs.

Product overview

City Apartments Ltd operates a portfolio of seven premium serviced apartment buildings in the City of London: Atelier House, City House, Cloth House, Florence House, London House, Lovat House, and Philpot House. The core product is corporate serviced accommodation for business stays, featuring fully furnished apartments with 1GB fibre internet, air conditioning, fully equipped kitchens, and weekly maid service. The company offers flexible stay options (nights to months), dedicated account management for corporate clients, consolidated billing, and 24/7 on-site guest support. Additional services include concierge offerings such as grocery delivery, dry cleaning, and welcome packs. Since January 2026, City Apartments has been part of Ando Living Group, providing guests access to preferred rates and perks across the group's European portfolio.

Differentiator

Problem solved

Functional benefit

Products and services

• Corporate Serviced Apartments Premium fully furnished serviced apartments in the City of London for business travellers and corporate clients, featuring move-in-ready kitchens, in-unit laundry, superfast 1GB fibre internet, smart TVs, and weekly maid service, with flexible stays from a few nights to several months, transparent all-inclusive pricing, and consolidated corporate billing.
• Corporate Account Management Dedicated account manager providing a single point of contact for corporate clients managing team housing, helping to book and oversee all reservations with tailored solutions for corporate travel, HR, global mobility, and facilities teams, plus consolidated invoicing and flexible payment options.
• Guest Services & 24/7 Support 24/7 guest support with locally based teams available around the clock, plus on-site maintenance and housekeeping under in-house quality assurance to ensure consistent service standards across all properties.
• Concierge Services (Grocery Delivery, Dry Cleaning, Welcome Packs) Add-on concierge services for guests, including grocery delivery, laundry and dry cleaning pick-up, pre-arrival grocery stocking, and complimentary welcome packs with luxury toiletries (L'Occitane) for stays of seven nights or more, alongside sustainability-aligned amenities.
• Atelier House A recently refurbished serviced apartment building at 30 Greville Street set in Farringdon and Clerkenwell, moments from the City. Fully air-conditioned apartments combine design-led interiors with excellent connectivity and contemporary comfort, targeted at corporate and extended-stay guests.
• London House Located at 172 Aldersgate Street opposite the Barbican, moments from St Paul's, Moorgate, Clerkenwell, and Farringdon. A well-appointed base combining generous layouts with modern interiors for comfortable living and working.
• City House A striking Victorian building at 68 Cannon Street, EC4N 6AE, offering 32 stunning apartments opposite Bloomberg Arcade and moments from St Paul's and Cannon Street. Refined, contemporary base with thoughtfully considered interiors, modern kitchens, and air-conditioned living spaces.
• Lovat House A refined contemporary building nestled on a cobbled street at 14 Lovat Lane, next to Monument Station and London Bridge. Fully air-conditioned apartments with modern interiors, natural light, and comfortable living spaces in the heart of the City.
• Cloth House A quiet yet central property on Cloth Street near St Paul's, Farringdon, Moorgate, and Barbican. High-spec apartments designed for longer stays with open layouts, clean contemporary interiors, and air conditioning, close to Smithfield Market.
• Philpot House A Grade II listed Georgian building at 2-3 Philpot Lane, EC3M 8AN, originally built in 1738 as a private merchant's residence. Carefully restored into contemporary serviced apartments featuring original character alongside modern interiors, set behind a courtyard near Bank and Monument.
• Florence House A Victorian-era building at 2-4 Tudor Street set back from the River Thames by Blackfriars. Offers refined apartments with natural light, soft materials, and fully air-conditioned comfort, combining period character with contemporary design.

Quantifiable outcome

• 40% cost savings vs hotels on nights booked monthly
• +3 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Seven partnerships are on record, tiered minor and core.

• Serious TissuesminorOthersCarbon-neutral toilet paper supplier as part of City Apartments' sustainability initiatives.
• L'OccitaneminorOthersToiletries partner and certified B Corp brand. Luxury toiletries provided in all apartments as part of welcome amenities.
• Carton WaterminorOthersProvides recyclable, reusable water cartons for apartments.
• Old Spike RoasteryminorOthersCoffee supplier - a social enterprise supporting employment and training to help reduce homelessness. Plants a tree for every bag sold.
• Guarantee LaundryminorOthersB Corp certified linen and towel supplier and service provider for bed linen and towels.
• Delphis EcominorOthersMulti-award-winning and sustainability-accredited cleaning products company. Partner in B Corp certified business network.
• ISAAPcoreOthersThe International Serviced Apartment Accreditation Process - the recognised industry standard for quality, safety, and operational standards in serviced apartments. City Apartments has maintained accreditation for 13 consecutive years.

Scale indicators12 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Staycity Aparthotels: Pan-European aparthotel operator with strong London presence serving both leisure and corporate extended-stay demand. Comparable in core serviced apartment product, target customer overlap, and scalable multi-property operating model.
• BridgeStreet Worldwide: Global serviced apartment operator serving corporate clients for extended business travel and relocations. Comparable business model — direct corporate sales, account management, and flexible stays from nights to months in central urban locations.
• Roomspace Associates: UK serviced apartment operator specializing in corporate extended stays and relocation. Comparable in customer base (corporate relocation, secondments), product offering, and ISAAP-accredited quality positioning.
• Cheval Residences: Luxury serviced apartment provider in central London offering extended-stay accommodation for corporate and executive clients. Comparable in product tier (premium furnished apartments), location focus (central London), and corporate-account-led sales motion.
• SACO (The Serviced Apartment Company): UK-headquartered serviced apartment operator with a strong London presence serving corporate clients on extended stays. Closest direct competitor in the City of London corporate accommodation segment, with overlapping booking durations, target customers, and account-management-driven sales motion.
• Marlin Apartments: London-focused serviced apartment operator targeting corporate clients in central business districts. Direct competitor with similar product profile, customer base (finance and professional services), and account-management-led distribution.

Broad incumbents

• Adagio Aparthotels: European aparthotel operator (Accor / Pierre & Vacances) with London presence serving extended-stay corporate demand. Larger incumbent offering comparable serviced apartment product as part of a broader European portfolio.
• Citadines Apart'hotel: International aparthotel chain (Ascott Group) with a London presence serving both corporate and leisure extended-stay demand. Larger, broader incumbent offering comparable serviced apartment product with global distribution infrastructure.
• The Ascott Limited: Asia-Pacific-rooted global serviced residence operator with growing European footprint. Broader incumbent offering comparable corporate extended-stay product at scale and competing for the same multinational client accounts.

Emerging players

• Native (Apartments): Design-led serviced apartment brand with London locations targeting both corporate and leisure extended stays. Comparable product quality tier and digital-first distribution, with growing overlap in the corporate extended-stay segment.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/city-apartments-ltd
• Instagraminstagram.com/cityapartmentsltd

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City Apartments Ltd