What Dr. Online does

Dr. Online is a Brazilian digital health platform operating a B2B2C, white-label telemedicine ecosystem serving health insurance operators (operadoras de planos de saúde) and corporate employers. The platform delivers 24/7 urgent care (Pronto Atendimento 24h), elective specialist consultations across 30+ specialties, digital mental health services (Saúde Mental, Teleacolhimento Psicológico 24h, Integralmente), integrated care management (Atenção Integral à Saúde), remote clinical spaces (Espaço Digital de Saúde), and qualified clinical interviews (Entrevista Qualificada) for insurance compliance. Underlying technology is proprietary and described as secure and scalable, built to be deployed under partner brands through a white-label architecture, and underpinned by 94 standardized clinical protocols that govern care delivery and decision-making. The mobile app on iOS and Android provides an additional direct access surface alongside the WhatsApp channel.

The business model is a recurring B2B2C platform licensing arrangement: health operators and corporate clients contract the platform on quote-based annual subscriptions, paying platform licensing fees, per-consultation fees, or per-life-covered fees, then distribute Dr. Online's services to their beneficiary members or employees under their own brand. Dr. Online also sells directly to corporate employers as an employee health benefit, targeting both large enterprises and SMEs. The company is affiliated with Grupo FAPES, operates offices in Brasília and São Paulo, employs 76 people, and reports 12+ million lives exposed, 1+ million consultations per year, 80+ thousand consultations per month, 35+ digital offices, and 92%+ urgent care resolution rates. It is the first telemedicine network in Brazil to achieve ONA accreditation and maintains compliance with LGPD, CFM norms, ANS requirements, and Portaria 467/2020.

Name

Dr. Online

Legal name

Dr. Online

Website

https://dronline24h.com.br

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

Dr. Online is a Brazilian digital health platform that provides a white-label telemedicine and integrated care ecosystem to 70+ health insurance operators and corporate employers, serving 12+ million covered lives across Brazil.

Ownership category

akta.pro rank

Product category

Telemedicine Platform

NAICS

Offices of Physicians (6211), Offices of Physicians (except Mental Health Specialists) (621111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Virtual Specialty Care Programs (Payer-Sponsored) (HLALACAD)

akta.pro secondary industries

Care Navigation, Referral & Digital Front Door Platforms (HLALABAH), Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing) (BPAMAHAH), Primary Care & General Medicine Virtual Care (Employer-Sponsored) (HLALADAA)

Keywords

• Telemedicine platform
• Digital health services
• Health insurance technology
• Mental health support
• White-label telemedicine

Headquarters

HQ city

Brasília

HQ country

Brazil

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. B2B2C Platform Licensing to Health Operators: Dr. Online provides a white-label digital health platform to health insurance operators, who then offer the services to their beneficiary members. Revenue is derived from platform licensing fees, per-consultation fees, or per-life-covered fees paid by the operators. The company is the largest digital health reference in Brazil, serving over 70 health operators.
2. Corporate Health Benefits: Direct-to-business provision of digital health services as employee benefits. Companies contract Dr. Online's ecosystem (mental health, urgent care, specialist consultations) to offer to their workforce, likely through per-employee or per-usage pricing.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Dr. Online operates a proprietary digital health platform that delivers telemedicine, mental health, specialist consultations, integrated care management, and 24/7 urgent care services to health insurance operators (operadoras) and corporate employers in Brazil. The platform is offered primarily as a white-label solution, enabling partners to deploy the digital health ecosystem under their own brand to serve beneficiary members and employees.

Product overview

Dr. Online is a comprehensive digital health ecosystem in Brazil offering a platform-plus-modules architecture. The core portfolio includes six interconnected services: Pronto Atendimento 24h (24/7 emergency care), Consultas Eletivas com Especialistas (elective specialist consultations), Saúde Mental (digital mental health), Atenção Integral à Saúde (AIS) (integrated health management), Espaço Digital de Saúde (digital health space), and Entrevista Qualificada (qualified interviews for insurance compliance). These are complemented by a mobile telemedicine app and a White Label solution for partners. The ecosystem serves corporate clients and health insurance operators, with over 12 million lives exposed, 1 million annual consultations, and 35+ digital offices.

Differentiator

Problem solved

Functional benefit

Brands

• Teleacolhimento Psicológico 24h: 24-hour psychological tele-support service for mental health care.
• Integralmente

Products and services

• Pronto Atendimento 24h 24/7 urgent care telemedicine service that connects patients to clinicians and pediatricians within minutes, achieving a 92%+ resolution rate without requiring in-person visits. Designed for health insurance beneficiaries and corporate employees.
• Consultas Eletivas com Especialistas Elective specialist consultation service providing quick access to 30+ medical specialties, designed for health plan beneficiaries and employees needing scheduled specialist care.
• Saúde Mental Digital mental health ecosystem combining the Teleacolhimento Psicológico 24h (24/7 psychological tele-support) service and the Integralmente comprehensive mental health platform, addressing workplace absenteeism and mental health needs.
• Atenção Integral à Saúde (AIS) Comprehensive integrated care management service combining technology, 94 clinical protocols, and qualified teams to ensure care resolution, continuity, and personalization across the patient journey.
• Espaço Digital de Saúde Digital health space solution that transforms any physical location into a high-quality remote care point, enabling clinical and specialist consultations with high resolution rates and diagnostic precision at a distance.
• Entrevista Qualificada Qualified interview solution for supplemental health insurance that converts beneficiary data into clinical and operational decisions, reducing legal risks, waste, and ensuring regulatory compliance.
• Dr. Online Telemedicina Mobile App Consumer-facing mobile application available on iOS and Android that provides end-user access to all Dr. Online telemedicine services, including 24/7 urgent care, specialist consultations, and mental health support.
• White Label Telemedicine Platform White-label deployment of the Dr. Online digital health platform, allowing health insurance operators and corporate clients to offer telemedicine, mental health, and care management services under their own brand identity while Dr. Online retains technology ownership.

Quantifiable outcome

• 92%+ resolution rate in 24-hour urgent care (Pronto Atendimento 24h), with cases resolved without in-person referral
• +4 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Three partnerships are on record, tiered core, flagship and minor.

• Unimed CNUcoreStrategic or Co-development PartnerStrategic partnership with Unimed CNU delivering 91% resolution rates across more than 100,000 telemedicine consultations in a single quarter. The partnership significantly reduced emergency room visits and demonstrated the scalability and effectiveness of Dr. Online's digital health model within a major health insurance cooperative.
• Health Insurance Operators (70+ operators)flagshipChannel Partner/ Reseller/ DistributorOver 70 health insurance operators across Brazil offer Dr. Online's white-label digital health platform to their beneficiary members. This constitutes the core of Dr. Online's B2B2C distribution model, providing access to 12+ million covered lives. Logos of all partner operators are displayed on the Dr. Online website.
• Grupo FAPESminorStrategic or Co-development PartnerGrupo FAPES is listed as a connected institutional entity, suggesting a broader corporate or institutional relationship with the Dr. Online ecosystem. Referenced in the website footer under institutional links.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Babylon Health: UK-founded global digital health company offering AI-enabled virtual primary care and chronic care management to health systems and insurers. Comparable in combining modular virtual care delivery with a tech-forward platform for payor and provider partners.
• MDLive (Evernorth/Cigna): US telehealth platform acquired by Evernorth (Cigna) offering virtual urgent, behavioral, and dermatology care to health plans and employers. Comparable as a payor-sponsored, white-label virtual care infrastructure provider.
• Doctor On Demand (Included Health): Originally a direct-to-consumer and employer telehealth provider, now part of Included Health, offering virtual primary care, mental health, and specialty care. Comparable in delivering a broad care module set to employer and payer clients, with overlapping brand name to Dr. Online.
• Amwell: US-based enterprise telehealth platform providing white-label virtual care infrastructure to health plans and health systems. Highly comparable business model as a platform-as-a-service telehealth provider serving payors and providers.
• Teladoc Health: Global leader in virtual care offering telehealth, mental health, and chronic condition management to health plans, employers, and health systems. Closest comparable at scale for Dr. Online's white-label B2B2C model and module breadth, with established international benchmark for unit economics.

Direct peers

• Sami: Brazilian health tech offering health plans with embedded telemedicine and digital care. Operates in an overlapping space with Dr. Online, particularly targeting SME and corporate employer segments with digital-first benefits.
• Alice: Brazilian health tech combining a health plan with integrated digital primary care and telemedicine. Comparable in serving Brazilian consumers and employers with a tech-enabled care model, though with a more vertically integrated payor-provider stack.
• Conexa Saúde: Brazilian telehealth and integrated care platform offering online consultations, mental health, and chronic care to health operators and corporate clients. Direct competitor in the same B2B2C white-label model for the Brazilian supplemental health market.

Emerging players

• Practo: India-based digital health platform offering teleconsultations, doctor booking, and enterprise health benefits. Comparable as a multi-product telehealth platform expanding into employer and payor channels in an emerging market, though operating in a different geography.
• Memed: Brazilian digital health platform focused on e-prescribing and clinical decision support, with growing telehealth capabilities. Comparable in serving Brazilian physicians and operators with a tech-forward digital health stack, though narrower in primary scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/dr-online24h

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dr. Online