Epicode
Epicode builds enterprise-grade telephony middleware for VoiceAI applications, including a Freeswitch-based media server (IraVoice), voicebot orchestration engine (BotCompose), and answering machine detection (IraCPA), serving voice AI vendors, contact centers, and financial services enterprises globally.
- Company typePrivate
- Founded2020
- HeadquartersManipal, India
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Epicode does
Epicode Private Limited, founded in 2020 and headquartered in Manipal, Karnataka with a sales office in Bangalore, operates a middleware platform purpose-built for enterprise VoiceAI communications. The platform combines a hyper-scalable bidirectional media server (IraVoice) built on Freeswitch and Kubernetes with NATS messaging, a voicebot orchestration engine (BotCompose) that integrates third-party STT, LLM, and TTS plugins, an answering machine detection module (IraCPA) with a proprietary stochastic algorithm, a SIPREC-based real-time media streaming module (IraTap), an outbound dialing API suite (IraDialer), and developer tooling (BotProbe and a Telephony Load Testing Suite). The stack is designed to provide customers with dedicated voice infrastructure, control of SIP trunks, and APIs for call control, recording, conferencing, and bot handoff at scale. Epicode serves VoiceAI technology vendors, contact center operators, and large enterprise customers running high-volume outbound campaigns, with a customer base concentrated in financial services (HDFC Bank, ICICI Bank, Goldman Sachs, US Bank, Bajaj Finserv, Creditwise, Oto Capital), insurance/aggregators (Policy Bazaar), automotive (Spinny), and VoiceAI partners (VInfer.ai, CallKaro AI). The company earns revenue through quote-based platform licensing and API usage, professional services for integration and deployment, and usage-based TTS cost optimization, supporting on-premise, cloud, and hybrid deployments across AWS, Azure, and Google Cloud. The company is founder-led by Sharath Shetty (CEO) and Sendhil K Vivekanandan (CMO), bootstrapped with no disclosed external funding, and reported as having 13 employees with 100+ years of combined telephony experience across the core team.
Epicode firmographics
Firmographics- Name
- Epicode
- Legal name
- Epicode Private Limited
- Website
- https://epicode.in
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Epicode builds enterprise-grade telephony middleware for VoiceAI applications, including a Freeswitch-based media server (IraVoice), voicebot orchestration engine (BotCompose), and answering machine detection (IraCPA), serving voice AI vendors, contact centers, and financial services enterprises globally.
- Ownership category
- akta.pro rank
Epicode industry classification
Industry- Product category
- Telephony Middleware for VoiceAI
- NAICS
- Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)
- akta.pro secondary industry
- End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA)
Keywords
Where Epicode is headquartered
LocationHeadquarters
- HQ city
- Manipal
- HQ country
- India
- HQ region
- Asia
Offices2 records
Markets served
Epicode business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Platform Licensing & API Usage: Licensing of middleware platform products (IraVoice, IraCPA, BotCompose, IraTap, IraDialer, BotProbe) with API-based consumption model. Supports both on-premise and cloud-based deployments with flexible licensing options including SaaS model.
- Professional Services & Integration: Deep integration planning, infrastructure matchmaking, and real-time support for deployment, scaling, and ongoing operations. Inbound dialplan configuration typically implemented by Epicode team.
- TTS Cost Optimization: Revenue derived from TTS caching technology that reduces AI usage costs by 60%, enabling more cost-efficient voicebot campaigns at scale for partners.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom enterprise pricing based on deployment model and capacity requirements |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels6 records
Epicode product offering
Product offeringCore offering
Epicode is a middleware platform that enables enterprise-grade voice automation and VoiceAI communications through a suite of telephony products including the IraVoice media server, BotCompose voicebot orchestration engine, IraCPA answering machine detection, IraTap SIPREC-based media streaming, and IraDialer outbound dialing API. The platform serves voice technology vendors, conversational AI companies, and large-scale contact center operators by providing dedicated voice infrastructure that can be deployed on-premise, cloud, or hybrid.
Product overview
Epicode is a middleware platform for VoiceAI communications, not a single product but a portfolio of specialized telephony middleware products that work together to enable enterprise-grade voice automation. The core platform is IraVoice, a hyper-scalable bidirectional media server combining Dialer, Recorder, and BotStream modules for real-time voice APIs. IraCPA provides call progress analysis (answering machine detection) with proprietary algorithms achieving 98% accuracy in 1.75 seconds. BotCompose is the voicebot orchestration engine that integrates STT, LLM, TTS, and NLP plugins for creating logic-rich voice flows with TTS caching. IraTap is the SIPREC-based real-time media streaming and recording module for agent assist and AI analytics. IraDialer adds outbound dialing capabilities via HTTP APIs, integrable with cloud contact centers. BotProbe is the voicebot testing and quality assurance platform, and the Telephony Load Testing Suite enables performance validation under high concurrency. The suite is completed by a SIP Trunk Manager, VAD for STT efficiency, TTS response caching, and detailed CDRs with transcription and latency metrics.
Differentiator
Problem solved
Functional benefit
Brands
- IraVoice: A Hyper Scalable and Secure Media Server for VoiceAI Applications - bidirectional media server combining Dialer, Recorder, and BotStream modules for telephony services.
- BotCompose
- IraCPA
- IraTap
- BotProbe
- IraDialer
Products and services
- IraVoice A hyper-scalable, secure bidirectional media server for VoiceAI applications, combining Dialer, Recorder, and BotStream modules. Built on Freeswitch and deployed on Kubernetes with NATS messaging, it provides API-driven call control, real-time recording, conferencing, media streaming, trunk management, and QoS monitoring for both legacy CX systems and modern conversational AI applications.
- BotCompose A voicebot orchestration engine that replaces traditional IVRs with intelligent VoiceBots, enabling natural multi-turn conversations. Integrates STT, LLM, TTS, and NLP plugins with configurable TTS caching for latency reduction and cost optimization, supporting runtime plugin reconfiguration and multi-language voicebot creation.
- IraCPA A cloud-optimized call progress analysis (CPA) software and answering machine detection module. Uses a proprietary stochastic algorithm to detect humans, bots, or voicemail with up to 98% accuracy in 1.75 seconds, meeting TCPA compliance requirements. Integrates via WebSocket APIs.
- IraTap A SIPREC-based real-time media streaming and recording solution that enables enterprises and VoiceAI vendors to stream, record, and analyze live conversations without being in the call path. Compatible with Cisco CUBE, Avaya SBCE, AudioCodes, Ribbon, and Oracle SBCs, delivering low-latency encrypted audio to VoiceAI platforms for agent assist and transcription.
- IraDialer A hyper-scalable outbound dialing API suite enabling companies to add auto-dialing, audio playback (TTS or file), DTMF collection, mute/hold/conference, and campaign management. Can be deployed on AWS, Azure, Google Cloud and integrated with Twilio, Vonage, Nice Incontact, and Amazon Connect.
- BotProbe An automated end-to-end testing platform purpose-built for Conversational AI voicebots, simulating real customer interactions to validate conversational accuracy, audio quality (MOS, jitter, packet loss), network reliability, and behavioral analysis including escalation detection and agent handoffs.
- Telephony Load Testing Suite A structured load testing program enabling Conversational AI partners to simulate high-call-volume scenarios, benchmark Voice AI performance at scale, validate CPA accuracy under concurrency, and monitor CPU/memory utilization with real-time reporting and call recordings.
Quantifiable outcome
- 60% TTS cost reduction with BotCompose
- +6 more outcomes
Companies that use Epicode
Customer profileNamed customers11 records
Segments4 records
Ideal customer profiles4 records
Epicode technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration14 records
AI capability11 records
Feature8 records
Epicode partnerships and signals
Strategic signalPartnerships
15 partnerships are on record, tiered core.
- LiveKitcoreIraVoice provides enterprise telephony for LiveKit, enabling voice AI applications to leverage Epicode's telephony infrastructure for PSTN connectivity, call recording, and compliance features.
- VapicoreIraVoice provides enterprise telephony stack for Vapi Voice AI platform, enabling Vapi customers to access enterprise-grade telephony capabilities including high-concurrency calling and compliance recording.
- PipecatcoreIraVoice integrated with Pipecat for providing telephony backend to Pipecat's voice AI platform customers requiring enterprise telephony infrastructure.
- AWS (Amazon Web Services)coreAll products (IraVoice, IraCPA, BotCompose, IraTap, IraDialer, BotProbe) can be deployed on AWS with support for auto-scaling and geographic redundancy. IraVoice offers dedicated product sheet for AWS deployment.
- AzurecoreProducts support deployment on Microsoft Azure cloud platform with auto-scaling capabilities and geographic redundancy for enterprise deployments.
- Google CloudcoreProducts support deployment on Google Cloud Platform with auto-scaling and geographic redundancy for global enterprise deployments.
- Cisco (CUBE)coreIraTap SIPREC-based streaming integrates with Cisco CUBE SBC for secure, real-time voice streaming and simultaneous recording across enterprise deployments.
- Avaya (SBCE)coreIraTap integrates with Avaya Session Border Controller for Enterprise (SBCE) enabling secure real-time voice streaming and recording for Avaya contact center deployments.
- AudioCodescoreIraTap compatible with AudioCodes SBC for PBX-agnostic real-time voice streaming and recording across enterprise environments.
- RibboncoreIraTap integrates with Ribbon SBC platforms for secure, real-time voice streaming and simultaneous recording across Ribbon-based enterprise deployments.
- OraclecoreIraTap compatible with Oracle SBC solutions for PBX-agnostic real-time voice streaming and recording with enterprise-grade security.
- TwiliocoreIraDialer can be integrated with Twilio cloud contact center platform to add outbound dialing capabilities and telephony control features.
- VonagecoreIraDialer supports integration with Vonage cloud communications platform for outbound dialing and campaign management capabilities.
- Nice IncontactcoreIraDialer integrates with Nice Incontact contact center platform enabling outbound dialing and call progress analysis features.
- Amazon ConnectcoreIraDialer enables outbound dialing capabilities for Amazon Connect, adding telephony control and compliance recording to AWS contact center deployments.
Scale indicators10 records
Recent moves6 records
Expansion highlights5 records
Epicode competitors and assessment
Company assessmentBroad incumbents
- Genesys: Genesys is a leading omnichannel contact-center-as-a-service platform with significant AI roadmap. Comparable to Epicode at the customer-engagement software layer, but Genesys is a much broader full-stack CCaaS incumbent rather than a middleware-only vendor.
- Five9: Five9 is a cloud contact center provider with omnichannel, AI, and outbound dialer offerings. Similar enterprise CX/dialer overlap to Epicode's IraDialer/IraCPA; broader CCaaS portfolio but comparable outbound automation use cases.
- Amazon Connect: Amazon Connect is AWS's omnichannel cloud contact center. IraDialer integrates with Amazon Connect to add outbound dialing; both compete for the same enterprise contact-center budget, but Amazon Connect sits inside a much broader AWS portfolio.
Direct peers
- Telnyx: Telnyx combines private global IP backbone with a CPaaS voice/messaging platform. Epicode and Telnyx both serve customers who need control of their telephony stack — IP/PSTN, SIP trunking, and programmable voice APIs — rather than relying on shared CPaaS throttling.
- Bandwidth: Bandwidth is a communications platform-as-a-service provider with SIP trunking, voice APIs, and enterprise compliance features. Both Bandwidth and Epicode target enterprise voice deployments needing regulatory-grade programmable telephony.
- Agora: Agora provides real-time voice/video and conversational AI infrastructure (extensions and partnerships for VoiceAI agents). Epicode and Agora both expose low-latency RTC + PSTN media-server capabilities to AI developers building conversational agents.
- Sinch: Sinch is a global CPaaS provider (after ElasticBox, MessageBird, etc.) offering voice, messaging, and conversational AI infrastructure. Comparable to Epicode's positioning around programmable voice/messaging APIs for enterprise CX platforms.
- Vonage (Ericsson): Vonage provides CPaaS APIs and cloud contact center (now part of Ericsson) covering voice, messaging, and conversational AI. Epicode's IraDialer integrates with Vonage/Nice Incontact, and both target enterprise teams building outbound dialing and customer engagement workflows.
- Twilio: Twilio is the largest CPaaS provider offering programmable voice APIs, SIP trunking, and AI-enabled communications. Epicode's IraDialer explicitly integrates with Twilio, and both serve enterprise developers adding voice/IVR/campaign capabilities to applications — Twilio from the cloud, Epicode from a deploy-anywhere middleware stack.
- Plivo: Plivo offers carrier-grade voice and messaging APIs targeting developers and enterprises. Comparable to Epicode at the API-first voice middleware layer; both expose programmable telephony primitives for outbound, IVR, and recording use cases.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Epicode social profiles
Digital presenceEpicode compliance and trust
Trust signalCompliance5 records
Epicode financial estimates
Financial estimateRevenue estimate
Valuation estimate
Epicode leadership team
Management profileNumber of profiles
Profiles7 records
Epicode funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Epicode M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Epicode
What does Epicode do?
Epicode is a middleware platform that enables enterprise-grade voice automation and VoiceAI communications through a suite of telephony products including the IraVoice media server, BotCompose voicebot orchestration engine, IraCPA answering machine detection, IraTap SIPREC-based media streaming, and IraDialer outbound dialing API. The platform serves voice technology vendors, conversational AI companies, and large-scale contact center operators by providing dedicated voice infrastructure that can be deployed on-premise, cloud, or hybrid.
Is Epicode a public or private company?
Epicode is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Epicode founded?
Epicode was founded in 2020. It employs 11 to 50 people.
Where is Epicode based?
Epicode is headquartered in Manipal, India, in the Asia region.
How does Epicode make money?
Three revenue lines are on record. Platform Licensing & API Usage is the primary driver. The others are professional Services & Integration and TTS Cost Optimization.
Who are Epicode's main competitors?
Broad incumbents on record are Genesys, Five9 and Amazon Connect. Direct peers are Telnyx, Bandwidth, Agora, Sinch, Vonage (Ericsson), Twilio and Plivo.
Does Epicode have an API?
Yes. IraVoice provides a set of REST/HTTP APIs enabling developers to add calling capabilities (make call, receive call) to applications. APIs support call control (mute, unmute, earmuff, play, DTMF collection, conference), webhook-based event notifications, channel and trunk management via Trunk Manager, VAD configuration, custom SIP header configuration, and real-time media streaming over WebSocket. IraDialer exposes HTTP APIs for outbound dialing, audio playback (file or TTS), DTMF collection, and campaign configuration. IraCPA integrates via WebSocket APIs for real-time answering machine detection. BotCompose provides API-driven bot creation and management. All products support cloud-based and on-premise deployments with auto-scaling and geographic redundancy. Developer documentation is at iravoice.epicode.in/docs.
What industry is Epicode in?
Epicode's product category is Telephony Middleware for VoiceAI. Its primary akta.pro industry code is HDAEANAI, AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI), with a secondary code of HDAEANAA, End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management). Its NAICS code is 513210 and its SIC code is 7372.