Gemeente Haaksbergen
Gemeente Haaksbergen is a Dutch municipality in Overijssel province serving approximately 24,000+ residents. It delivers statutory public services including civil registration, identity documents, permits, waste collection, social welfare, and local administration through digital portals and physical service counters.
- Company typePublic
- Founded-
- HeadquartersHaaksbergen, Netherlands
- Headcount251–500
- GTM typeB2C
- OfferingServices
What Gemeente Haaksbergen does
Gemeente Haaksbergen is a Dutch municipality (gemeente) located in the province of Overijssel, in the Twente region of the Netherlands. It serves approximately 24,000+ residents across the main settlement of Haaksbergen and the smaller village communities of Buurse and St. Isidorushoeve. The municipality is governed by a 19-seat municipal council, a college of mayor and aldermen, and a mayor (Gerard van den Hengel), operating under the Dutch Gemeentewet (Municipalities Act). It delivers statutory public services including civil registration, identity documents (passports, ID cards, driver's licenses), building permits, tax collection, waste management, social welfare, youth care, public safety, and infrastructure maintenance.
Service delivery operates through a multi-channel model: in-person at the publieksbalie (public counter) at Blankenburgerstraat 28, via the Mijn Haaksbergen online portal and iBurgerzaken civil affairs system, through telephone support, and via written correspondence. The underlying technology stack consists of commodity Dutch municipal government platforms — iBurgerzaken for citizen services, Mercell for procurement, Seneca-based CMS for the website, SmartCJM for appointment scheduling, and ReadSpeaker for accessibility — with no proprietary technology development.
The municipality's revenue model combines national government transfers (gemeentefonds), locally collected taxes executed by GBTwente (property tax, waste tax, sewerage fees, tourist tax, dog tax, commuter tax), and civil service fees (identity documents, marriage ceremonies, civil registry extracts, VOG certificates, parking permits). Service delivery is largely outsourced to regional partners: Twente Milieu handles waste collection, Noaberpoort delivers social services, Omgevingsdienst Twente manages environmental compliance, and Stichting Vizier provides anti-discrimination reporting. The entity is a public-sector monopoly with no commercial competitors within its jurisdiction.
Gemeente Haaksbergen firmographics
Firmographics- Name
- Gemeente Haaksbergen
- Legal name
- Gemeente Haaksbergen
- Website
- https://haaksbergen.nl
- Company type
- Public
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Gemeente Haaksbergen is a Dutch municipality in Overijssel province serving approximately 24,000+ residents. It delivers statutory public services including civil registration, identity documents, permits, waste collection, social welfare, and local administration through digital portals and physical service counters.
- Ownership category
- akta.pro rank
Gemeente Haaksbergen industry classification
Industry- Product category
- Public Administration Services
- NAICS
- Executive and Legislative Offices, Combined (921140)
- SIC
- Services-Management Services (8741)
- akta.pro primary industry
- Mayor/City Manager & General Administration (BPAIACAA)
- akta.pro secondary industry
- Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD)
Keywords
Where Gemeente Haaksbergen is headquartered
LocationHeadquarters
- HQ city
- Haaksbergen
- HQ country
- Netherlands
- HQ region
- Europe
Offices1 record
Markets served
Gemeente Haaksbergen business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Others, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Municipal Taxes: GBTwente executes tax collection on behalf of the municipality including waste tax, property tax (OZB), sewerage fees, tourist tax, dog tax, and commuter tax.
- Civil Service Fees: Fees collected for identity documents (passports, ID cards, driver's licenses), marriage ceremonies, extracts from civil registry, legalizations, VOG certificates, and other civil services.
- Government Funding: General government funding from national government for municipal services and infrastructure.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | Pay-as-you-go | Identity documents - adults |
| One time/ perpetual license | Pay-as-you-go | Identity documents - minors |
| One time/ perpetual license | Pay-as-you-go | Marriage ceremonies |
| One time/ perpetual license | Pay-as-you-go | Civil registry extracts and certificates |
| One time/ perpetual license | Pay-as-you-go | Background check (VOG) |
| One time/ perpetual license | Pay-as-you-go | Parking and mobility services |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels5 records
Gemeente Haaksbergen product offering
Product offeringCore offering
Gemeente Haaksbergen is a Dutch municipality providing statutory public administration services to approximately 24,000+ residents and local businesses in the Twente region. Its core offerings include civil registration and identity documents (passports, ID cards, driver's licenses), marriage ceremonies, building and environmental permits, municipal tax collection (OZB, waste tax, sewerage fees), waste collection coordination, and referral to social welfare services (youth care, elderly care, debt assistance) delivered through partner organizations such as Noaberpoort and Twente Milieu.
Product overview
Gemeente Haaksbergen operates a digital citizen service platform consisting primarily of the Mijn Haaksbergen online portal, iBurgerzaken civil affairs system, and SmartCJM appointment scheduling. These interconnected systems enable residents to access administrative services including passport/ID applications, driver's licenses, residence notifications, marriage registration, building permits, and public reporting. The municipality also maintains a comprehensive content management system (Seneca-based) serving its main website with accessibility features including ReadSpeaker text-to-speech.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- Digital accessibility compliance verified by Siteimprove automated testing and Stichting Accessibility manual assessment in 2024
- +2 more outcomes
Companies that use Gemeente Haaksbergen
Customer profileNamed customers3 records
Segments2 records
Ideal customer profiles2 records
Gemeente Haaksbergen technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Gemeente Haaksbergen partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and minor.
- Twente MilieucoreThe municipality outsources household waste collection and recycling services to Twente Milieu. This includes collection of household waste, paper, glass, packaging materials, and operation of the environmental station (milieustraat). Twente Milieu also provides waste calendars and customer service for Haaksbergen residents.
- GBTwentecoreGBTwente (Gemeentelijk Belastingkantoor Twente) executes all municipal tax collection on behalf of the municipality including waste tax (afvalstoffenheffing), property tax (OZB), sewerage fees (rioolheffing), tourist tax, dog tax, and commuter tax.
- NoaberpoortcoreNoaberpoort is the primary provider of social welfare services in Haaksbergen, handling youth care, elderly care, disability support, and general social assistance. They operate the social domain reporting point and coordinate care services for residents in need.
- ROZ OndernemerspuntminorROZ (Regionale Ontwikkelingsmaatschappij) Ondernemerspunt provides business support services including financial counseling, debt management assistance, and impact entrepreneurship support for entrepreneurs facing financial difficulties.
- Twentse KrachtminorJoint recruitment platform with 14 Twentse municipalities, Waterschap Vechtstromen, and other regional government entities for shared job postings and workforce recruitment.
- Veiligheidsregio Twente (VRTW)minorRegional safety and emergency services partnership for coordinated emergency response, event safety guidelines, and public safety initiatives.
- Stichting VizierminorAnti-discrimination bureau serving Twente region, handling discrimination complaints as required by the Wet gemeentelijke antidiscriminatievoorzieningen.
- Stichting Ondernemersfonds 't Varck-BrammelominorBusiness park foundation collaborating to address network congestion (netcongestie) issues and develop smart solutions for local entrepreneurs on industrial estates.
- Nieuwe Energie OverijsselminorProvincial support program providing energy advisory services and support programs for SMEs to reduce energy consumption and transition to green energy.
- Omgevingsdienst TwenteminorRegional environmental service agency providing energy advice and environmental compliance guidance for local businesses in Twente.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
Gemeente Haaksbergen competitors and assessment
Company assessmentOthers
- Vereniging van Nederlandse Gemeenten (VNG): Dutch national municipal association representing all 342 Dutch municipalities. Not a peer operator but a key ecosystem actor for Haaksbergen — provides policy advocacy, shared services (KING/Gemnet), and the collective bargaining/knowledge layer that small municipalities like Haaksbergen depend on for operational scale.
Direct peers
- Gemeente Winterswijk: Municipality of ~29,000 residents in the adjacent Achterhoek region with a comparable rural/economic profile (industry, agriculture, tourism). Useful peer for benchmarking how small Dutch municipalities outside the Randstad deliver services and structure regional partnerships.
- Gemeente Almelo: Twente-region municipality of ~73,000 residents sharing the same regional service-delivery infrastructure. Comparable statutory service portfolio but at materially larger scale, providing a useful comparison point on cost-to-serve and service-throughput efficiency.
- Gemeente Losser: Adjacent small Twente municipality with ~22,000 residents and a similar rural character. Delivers an identical portfolio of municipal services and shares the same regional partnerships (Twente Milieu, GBTwente, Veiligheidsregio Twente), making operational comparison highly direct.
- Gemeente Hengelo: Larger neighboring Twente municipality (~81,000 residents) that shares the same regional partnership ecosystem. Provides a useful 'scaled-up' benchmark for the same service portfolio and offers insight into what Haaksbergen's trajectory might look like at higher scale.
- Gemeente Borne: Neighboring Twente-region municipality with ~23,000 residents — almost identical scale to Haaksbergen — providing the same statutory municipal services (civil registration, permits, waste, social domain) to its citizens. Most directly comparable peer by both population size and geographic proximity.
- Gemeente Oldenzaal: Twente-region municipality with ~32,000 residents. Operates the same statutory municipal services and is embedded in the same GBTwente/Twente Milieu/VRTW partnership network, making it a close operational peer despite a slightly larger urban core.
- Gemeente Hof van Twente: Nearby Twente municipality with ~35,000 residents formed by merger of several smaller communities. Shares the same regional service-delivery ecosystem (Twente Milieu, GBTwente) and offers a useful comparison point for multi-kernen service delivery.
- Gemeente Dinkelland: Neighboring Overijssel/Twente municipality with ~26,000 residents and a comparable rural/small-village profile (multiple small kernen similar to Buurse and St. Isidorushoeve). Provides the same statutory service mix and faces the same fiscal scale constraints.
Broad incumbents
- Gemeente Enschede: Largest Twente municipality (~158,000 residents) and regional center. While Haaksbergen is a distinct administrative unit, Enschede's broader municipal operation is the dominant regional incumbent — setting service standards, hosting the regional safety partnership (VRTW), and providing the scale benchmark that contextualizes Haaksbergen's position in the regional service ecosystem.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks7 records
Key highlights6 records
Customer concentration
Gemeente Haaksbergen social profiles
Digital presenceGemeente Haaksbergen financial estimates
Financial estimateRevenue estimate
Valuation estimate
Gemeente Haaksbergen leadership team
Management profileNumber of profiles
Profiles8 records
Gemeente Haaksbergen funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Gemeente Haaksbergen M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Gemeente Haaksbergen
What does Gemeente Haaksbergen do?
Gemeente Haaksbergen is a Dutch municipality providing statutory public administration services to approximately 24,000+ residents and local businesses in the Twente region. Its core offerings include civil registration and identity documents (passports, ID cards, driver's licenses), marriage ceremonies, building and environmental permits, municipal tax collection (OZB, waste tax, sewerage fees), waste collection coordination, and referral to social welfare services (youth care, elderly care, debt assistance) delivered through partner organizations such as Noaberpoort and Twente Milieu.
Is Gemeente Haaksbergen a public or private company?
Gemeente Haaksbergen is a public company. It is classified as state government owned and is currently operating.
When was Gemeente Haaksbergen founded?
Gemeente Haaksbergen was founded in -1. It employs 251 to 500 people.
Where is Gemeente Haaksbergen based?
Gemeente Haaksbergen is headquartered in Haaksbergen, Netherlands, in the Europe region.
How does Gemeente Haaksbergen make money?
Three revenue lines are on record. Municipal Taxes are the primary driver. The others are civil Service Fees and government Funding.
Who are Gemeente Haaksbergen's main competitors?
Vereniging van Nederlandse Gemeenten (VNG) is listed as an others. Direct peers are Gemeente Winterswijk, Gemeente Almelo, Gemeente Losser, Gemeente Hengelo, Gemeente Borne, Gemeente Oldenzaal, Gemeente Hof van Twente and Gemeente Dinkelland. Gemeente Enschede is listed as a broad incumbent.
Does Gemeente Haaksbergen have an API?
No public API is recorded for Gemeente Haaksbergen.
What industry is Gemeente Haaksbergen in?
Gemeente Haaksbergen's product category is Public Administration Services. Its primary akta.pro industry code is BPAIACAA, Mayor/City Manager & General Administration, with a secondary code of BPAIALAD, Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance). Its NAICS code is 921140 and its SIC code is 8741.