HQ Healthcare

What HQ Healthcare does

HQ Healthcare B.V. is a Dutch healthcare technology company founded in 2015 (originally as Zorgkiosken) and headquartered in Dordrecht, Netherlands. The company designs, sells, and services self-service kiosk solutions for hospitals and other healthcare institutions, with its core products being the Wings-series registration kiosks (aanmeldkiosken) for patient check-in and identity verification, and the Vital self-measurement kiosk for autonomous capture of blood pressure, heart rate, oxygen saturation, weight, height, and BMI. Around these kiosks, the company wraps queue management, narrowcasting/digital signage, consultation recording (Doc2Me), ID document scanning (ID Capture Pro), and a facial comparison (Gezichtsvergelijking) biometric identity verification module launched in 2025.

The technology stack is anchored by native integrations with the dominant Dutch electronic patient record (EPD) systems — ChipSoft HiX, Epic, Cerner, Medicom, and MicroHIS — allowing direct transfer of registration data and vital measurements into the clinical record. Hardware is sourced from partners such as Datalogic (scanners), Zebra (printers), and medical-PC OEMs, while the self-measurement software is co-developed with Belgian partner BeWell Innovations and the E-Kanban offering with Re-Order-It. The platform is supported by remote device management for the installed base.

HQ Healthcare operates a sales-led, direct enterprise go-to-market targeting Dutch hospitals, polyclinics, GPs, dental practices, elderly care, rehabilitation centers, laboratories, pharmacies, and municipal governments. Revenue is generated through hardware sales, software licensing, multi-year service and maintenance contracts, and professional services, all priced via custom quotes. The company serves 30+ Dutch hospitals (including Erasmus MC, LUMC, Maastricht UMC+, Gelre, Catharina, OLVG, Tergooi, Rijnstate) and has expanded internationally to Curaçao Medical Center. Following its November 2024 acquisition by Duranmatic, HQ Healthcare operates as part of the EyeTi-group.

Name

HQ Healthcare

Legal name

HQ Healthcare B.V.

Website

https://hq-healthcare.nl

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

HQ Healthcare B.V. is a Dutch healthcare-technology vendor that designs, sells, and services self-service patient kiosks (registration, self-measurement, queue management, digital signage, and identity verification) integrated with major Dutch EPD systems, serving 30+ hospitals plus municipalities, pharmacies, and labs in the Netherlands.

Ownership category

akta.pro rank

Product category

Healthcare Patient Self-Service Solutions

SIC

Services-Health Services (8000)

akta.pro primary industry

Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH)

Keywords

• Patient self-service kiosks
• Healthcare queue management
• Hospital check-in solutions
• Patient registration systems
• Healthcare digital signage

Headquarters

HQ city

Dordrecht

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Technology or R&D, Personnel, Supply Chain, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Hardware Sales: Sale of self-service kiosks, healthcare hardware including scanners (Datalogic Gryphon GD4500), printers (Zebra ZC100, Zebra ZQ600), medical PCs (M101P-ME-5), and accessories. Hardware is sold as one-time purchase with optional service contracts.
2. Software Licenses and Integrations: Software solutions for queue management, narrowcasting, patient self-service, and EPD integrations. Integrated with major Dutch hospital EPD systems.
3. Service and Maintenance: Full service, management and maintenance across the Netherlands including preventive maintenance, reactive maintenance, direct response to malfunctions, telephone helpdesk, parts management, relocation services, and installation. National coverage with 24/7 support options.
4. Professional Services: Implementation, installation, configuration, consulting, and training services for healthcare organizations. Includes advice, installation, and ongoing support throughout the customer relationship.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

HQ Healthcare provides self-service kiosk hardware and software solutions for Dutch healthcare institutions, primarily hospitals. Their solutions integrate directly with electronic patient records (EPDs) to enable patient self-registration, self-measurement of vital signs, queue management, and digital signage. They also offer complementary services such as installation, maintenance, online check-in, facial comparison, and consultation recording under a one-stop-shop service model.

Product overview

HQ Healthcare offers a unified self-service healthcare platform with multiple integrated modules. The core portfolio centers on patient-facing kiosks: the Wings series registration kiosks (aanmeldkiosken) for appointment check-in and data verification, and the Vital self-measurement kiosk (zelfmeetkiosk) for autonomous vital parameter measurement. These are supplemented by queue management (wachtrijmanagement), digital signage (zorgnarrowcasting), facial comparison identity verification (gezichtsvergelijking), and the Doc2Me consultation recording system. All kiosk solutions integrate natively with major Dutch EPD systems including ChipSoft HiX, Epic, Cerner, Medicom, and MicroHIS. The company also supplies healthcare-specific hardware (scanners, printers, medical tablets) under the zorghardware sub-brand, and provides nationwide service and maintenance. The architecture follows a kiosk-as-hub model where hardware serves as the delivery platform for multiple software modules.

Differentiator

Problem solved

Functional benefit

Brands

• Wings: Series of registration kiosks branded as the Wings series for patient self-service in healthcare facilities

Products and services

• Wings Series Registration Kiosks (Aanmeldkiosken Wings)

Quantifiable outcome

• 1-1.5 FTE time savings per department through self-measurement kiosk deployment
• +5 more outcomes

Named customers21 records

Segments7 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability3 records

Feature8 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• DuranmaticcoreStrategic or Co-development Partner · 1 November 2024Duranmatic, a major distributor of quality brands for industry, auto ID, and Point of Sale, acquired HQ Healthcare. This integrates HQ Healthcare into the EyeTi-group, providing access to broader distribution network, capital resources, and supply chain while HQ Healthcare maintains its specialized healthcare focus. Managing Director Patrick Bellaard continues to lead operations.
• ChipSoftcoreTechnology or IntegrationStrategic partnership with ChipSoft for EPD integration. HQ Healthcare kiosks integrate seamlessly with HiX EPD system, enabling patient self-service features, vital measurements transfer, and appointment management. This partnership is mutual with significant added value for both parties. ChipSoft promotes the self-service kiosk solution on their platform.
• BeWell InnovationscoreTechnology or IntegrationBelgian software company providing the underlying software platform for the self-measurement kiosk (Vital kiosk). Their technology enables vital measurements to be integrated with hospital systems. Used in the first Dutch implementation at Laurentius Hospital.
• Re-Order-ItminorStrategic or Co-development PartnerPartnership for smart E-Kanban system in healthcare. Re-Order-It provides R&D, production and IT support while HQ Healthcare handles implementation and overall support in the Dutch healthcare market. Demonstrated 70% stock reduction and 40 hours/month time savings for nursing staff.
• DatalogiccoreTechnology or IntegrationPartnership for barcode scanning solutions. Datalogic provides scanners including Gryphon GD4500 2D and Single Tube Scanner for laboratories. Joint development of healthcare-specific scanning solutions.
• ZebracoreTechnology or IntegrationPartnership for card and label printers including Zebra ZC100 and Zebra ZQ600 mobile printer series. Provides healthcare-specific printing solutions.
• Laurentius Ziekenhuis (Lucien Engelen)minorStrategic or Co-development PartnerStrategic partnership with Laurentius Hospital and strategist Lucien Engelen for the Exploration Centre initiative. This pop-up healthcare innovation center showcases self-measurement kiosks and other innovations to the public. Part of broader strategy to position healthcare technology outside traditional clinical settings.
• Smart CJMminorChannel Partner/ Reseller/ DistributorPartnership for customer guidance systems deployed at Gemeente Rotterdam. HQ Healthcare serves as implementation and support partner for Smart CJM products at 22 municipal locations.
• EpiccoreTechnology or IntegrationIntegration partnership for Epic EPD system, enabling HQ Healthcare solutions to connect with Epic hospital systems.
• CernercoreTechnology or IntegrationIntegration partnership for Cerner EPD system, enabling vital measurements and patient data transfer to Cerner hospital information systems.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Phreesia: US-based patient intake, check-in, and registration platform deployed in hospitals and health systems. Highly comparable to HQ Healthcare as both deliver EHR-integrated self-service patient workflows, with Phreesia being the larger US analogue.

Broad incumbents

• Qmatic: Global provider of queue management and customer journey solutions across healthcare, retail, and government. Directly comparable to HQ Healthcare's wachtrijmanagement product line, but operating at much broader scale and across industries.
• Nedap Healthcare: Dutch healthcare technology vendor serving elderly care, mental health, and hospital workflows with its Ons platform. Comparable as a Dutch healthcare IT incumbent with broader portfolio reach, operating adjacent to HQ Healthcare's hospital and elderly care segments.
• ChipSoft: Leading Dutch hospital EHR (HiX) vendor and HQ Healthcare's deepest integration partner. Comparable as a healthcare IT incumbent serving the same Dutch hospital customers; not a direct competitor but the most influential adjacent player in HQ Healthcare's go-to-market ecosystem.

Others

• PatientTrak: US patient flow tracking and patient experience platform for hospitals and clinics. Comparable to HQ Healthcare's queue management and patient flow solutions, though PatientTrak is more focused on tracking/visibility while HQ Healthcare emphasizes self-service kiosks.
• Waitwhile: Queue management and virtual waiting room software used across healthcare and other verticals. Comparable to HQ Healthcare's wachtrijmanagement queue management product but operates as a SaaS platform rather than on-premise healthcare-specialized kiosks.
• Tensator Group: Global provider of queue management, signage, and customer flow solutions across healthcare and retail. Comparable to HQ Healthcare's queue management and zorgnarrowcasting (digital signage) offerings, though Tensator operates at much broader scale and across non-healthcare verticals.

Emerging players

• Awell Health: Belgian care flow and care pathway platform operating in similar European hospital workflows. Comparable as a neighbouring Belgian health-tech addressing hospital operational efficiency, with potential overlap on workflow digitization adjacent to HQ Healthcare's patient flow and queue management solutions.
• BeWell Innovations: Belgian software company that developed the underlying platform for HQ Healthcare's Vital self-measurement kiosk. Highly relevant as the technology partner powering a flagship HQ Healthcare product and as a Belgian peer addressing the same European healthcare self-measurement market.

Regional players

• Vecozo: Dutch healthcare communications and patient data exchange platform serving hospitals, insurers, and care providers in the Netherlands. Comparable as a regional Dutch healthcare IT player addressing patient flow and data interoperability, similar to HQ Healthcare's narrowcasting and EPD integration scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/hq-healthcare

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HQ Healthcare