Interloom
- Company typePrivate
- Founded2024
- HeadquartersMunich, Germany
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Interloom does
Interloom is a Munich-based enterprise software company founded in 2024 that builds an AI-powered operations platform for organizations whose work is largely carried out outside traditional systems of record. The platform combines a collaborative Workspace with an adaptive Context Graph — described as a living knowledge graph of cases, decisions, documents, agents, experts, and outcomes — and a proprietary learning algorithm called MemoryRank that surfaces precedent cases and continuously improves task routing based on prior resolutions. AI agents built on this foundation are deployed alongside domain experts to triage, assign, follow up on, and escalate workstreams sourced from shared inboxes, ticketing systems, Teams, Slack, WhatsApp, and voice channels.
The company targets enterprise customers in insurance, logistics, banking, facilities management, energy, and ITSM, with named design-partner customers including Zurich Insurance Group, Fiege, and Volkswagen Group Services. The platform is built on Microsoft Azure Kubernetes Service, uses ZITADEL for tenant-isolated identity and authentication, and ships with a public REST API (OpenAPI 3.1.0) plus integrations across Salesforce, ServiceNow, SAP, Slack, Microsoft Teams, SharePoint, Confluence, Google Workspace, and Jira Service Management. Go-to-market is enterprise field sales supported by forward-deployed Interloom engineers, with a beta program for early adopters and custom multi-year subscription contracts.
Interloom operates from headquarters in Munich with additional offices in Berlin and Amsterdam, employs roughly 21 people, and has disclosed $16.5 million in funding from Air Street Capital, DN Capital, and BEK Ventures. The four co-founders — Fabian Jakobi Schmidt (CEO), Erik Collinder (Head of Design), Miha Eržen (Head of Engineering), and Jaime Dario Madrid (Head of Sales) — previously co-founded Boxplot, which was acquired by Hyperscience. ISO 27001, ISO 42001, and TISAX certifications are on a 6–9 month roadmap to support regulated-enterprise procurement.
Interloom firmographics
Firmographics- Name
- Interloom
- Legal name
- Interloom Technologies GmbH
- Website
- https://interloom.com
- Company type
- Private
- Founded year
- 2024
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Interloom industry classification
Industry- Product category
- Enterprise Operations Automation Software
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs) (HDAEANAH)
- akta.pro secondary industries
- Enterprise Case Management & Request Fulfillment Platforms (HDAEALAJ), Enterprise Work Management & Collaborative Workflow Platforms (HDAEAHAI)
Keywords
Where Interloom is headquartered
LocationHeadquarters
- HQ city
- Munich
- HQ country
- Germany
- HQ region
- Europe
Offices3 records
Markets served
Interloom business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Platform Subscription: Interloom provides a cloud-based software-as-a-service platform for enterprise operations automation. The platform is offered through subscription-based access with enterprise deployment support including forward-deployed engineers to help customers deploy production workflows.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Enterprise SaaS Platform - custom pricing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
Interloom product offering
Product offeringCore offering
Interloom sells an enterprise operations platform that combines a collaborative Workspace, an adaptive Context Graph knowledge base, and the MemoryRank learning algorithm to triage, route, and resolve operational cases across teams and AI agents. The platform ingests work from shared inboxes, ticketing systems, voice agents, chatbots, and systems of record, then matches each case to prior precedents and routes it to the right expert, agent, or integration while continuously learning from outcomes. It is delivered as cloud-hosted SaaS on Microsoft Azure and exposed via a public REST API, targeted at large enterprises in insurance, logistics, banking, facilities management, energy, and ITSM.
Product overview
Interloom is an enterprise operations platform that combines a collaborative Workspace with an adaptive Context Graph knowledge base and MemoryRank learning algorithm. The platform enables organizations to capture expert knowledge and transform it into permanent memory for AI agents. Interloom orchestrates work by finding precedent cases, building language-based procedures for high-load workstreams, and routing tasks to the right expert, agent, or integration. The architecture consists of three integrated components: Workspace (collaborative surface for humans and agents), Context Graph (knowledge graph that stores cases, decisions, documents, and outcomes), and MemoryRank (learning algorithm that improves routing from resolved cases).
Differentiator
Problem solved
Functional benefit
Brands
- Workspace: A collaborative workspace bringing domain experts and AI agents together to resolve work, with integrations for operational systems.
- Context Graph
- MemoryRank
Products and services
- Interloom Workspace A collaborative workspace that brings domain experts and AI agents into the same operational surface to resolve cases together, with integrations ready whenever a case needs action. Every resolution enriches the Context Graph, creating a learning system. Designed for enterprise operations teams in insurance, logistics, banking, facilities management, energy, and ITSM.
- Interloom Context Graph A living adaptive knowledge graph that records cases, decisions, documents, agents, experts, and the outcomes they produced. It serves as the corporate memory enabling AI agents to make decisions based on distributed and unstructured knowledge, and forms the data foundation for Interloom's routing and learning capabilities.
- Interloom MemoryRank A learning algorithm that surfaces the closest successful cases with the people, agents, documents, and decisions that resolved them. Every successful case outcome reinforces the system, constantly improving how Interloom routes work — analogous to how Google Maps improves routing from completed routes.
- Interloom REST API A public REST API (v1) following OpenAPI 3.1.0 that provides programmatic access to the Interloom platform, exposing endpoints for spaces, cases, case ingestions, agents, models, files, procedures, notes, users, and threads. It uses Bearer token authentication and is intended for enterprise developers and partners integrating Interloom into existing systems.
Quantifiable outcome
- Unlock a 10x increase in productivity
Companies that use Interloom
Customer profileNamed customers3 records
Segments2 records
Ideal customer profiles2 records
Interloom technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
AI capability7 records
Feature4 records
Interloom partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core and key.
- Microsoft AzurecoreCloud infrastructure provider. Interloom is built on Azure Kubernetes Service (AKS) with dedicated virtual networks, encryption, and resilient storage. Security controls align with Azure-native best practices.
- ZITADELcoreIdentity management provider. Interloom integrates dedicated ZITADEL instances per customer for identity and authentication, enabling strict tenant isolation and enterprise SSO compatibility with SAML and OIDC support.
- SalesforcecoreCRM integration partner. Interloom integrates with Salesforce to sync data across customer relationship workflows.
- ServiceNowcoreITSM integration partner. Interloom integrates with ServiceNow for enterprise IT service management workflows.
- SAPcoreEnterprise software integration partner. Interloom integrates with SAP for enterprise resource planning workflows.
- Microsoft TeamscoreCollaboration platform integration partner. Interloom integrates with Microsoft Teams for team communication workflows.
- SharePointcoreDocument management integration partner. Interloom integrates with SharePoint for document collaboration workflows.
- ConfluencecoreDocumentation platform integration partner. Interloom integrates with Confluence for knowledge management workflows.
- Google WorkspacecoreProductivity suite integration partner. Interloom integrates with Google Workspace for enterprise productivity workflows.
- Jira Service ManagementcoreITSM and ticketing integration partner. Interloom integrates with Jira Service Management for service desk workflows.
- SlackcoreCommunication platform integration partner. Interloom integrates with Slack for team messaging and notification workflows.
- Zurich Insurance GroupkeyEnterprise customer and innovation partner. Antony Elliott, Head of Digital R&D at Zurich Insurance, has publicly endorsed Interloom's approach to enabling AI agents to make better decisions based on distributed knowledge. Zurich participated in the Hyperchallenge program.
Scale indicators2 records
Recent moves6 records
Expansion highlights6 records
Interloom competitors and assessment
Company assessmentDirect peers
- Cognigy: Conversational and agentic AI platform for enterprise customer service and operations automation. Comparable as an AI-agent platform deployed into enterprise service workflows including insurance and logistics.
- Aisera: Provider of AI agents and copilots for enterprise service desks, IT, HR, and operations. Closely aligned with Interloom's positioning of autonomous agents that triage, route, and resolve work across systems of record.
- Workato: Enterprise automation and integration platform that orchestrates workflows across SaaS applications. Compares to Interloom on cross-system orchestration, though Workato emphasizes iPaaS-style integrations versus Interloom's AI-agent-led approach.
- Glean: Enterprise AI search and knowledge platform that connects to workplace systems of record to surface answers and automate tasks. Compares to Interloom on AI-driven knowledge retrieval across enterprise data, though Interloom emphasizes agentic operations over search.
- Cresta: AI platform for contact center and operational excellence, using learned agent behaviors to improve outcomes. Compares to Interloom on outcome-driven learning algorithms and enterprise operational deployment, though focused on customer-facing operations.
- Moveworks: AI agent platform for enterprise IT and operations support, resolving employee requests autonomously. Direct competitor in the AI-agents-for-enterprise-operations category that Interloom targets, with overlapping use cases in ITSM and operational workflows.
Broad incumbents
- Celonis: Process mining and execution platform for enterprise operations, headquartered in Munich. Operates in the same broader enterprise operations category and shares Interloom's DACH roots, though it leads with process intelligence rather than AI agents.
- UiPath: Leading enterprise RPA and automation platform with growing agentic AI capabilities. A broader incumbent in the same operations-automation category Interloom targets, with much larger distribution and an established enterprise footprint.
- Hyperscience: Enterprise AI document and workflow automation company that acquired Interloom founders' previous company, Boxplot. Provides a comparable adjacency through intelligent document processing and operational automation in insurance and financial services.
- ServiceNow: Dominant enterprise ITSM and workflow platform with native AI agent offerings and an installed base Interloom integrates with. Represents the most strategically dangerous incumbent given Interloom's ITSM-adjacent use cases.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Interloom social profiles
Digital presenceInterloom compliance and trust
Trust signalCompliance3 records
Interloom financial estimates
Financial estimateRevenue estimate
Valuation estimate
Interloom leadership team
Management profileNumber of profiles
Profiles9 records
Interloom funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Interloom M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Interloom
What does Interloom do?
Interloom sells an enterprise operations platform that combines a collaborative Workspace, an adaptive Context Graph knowledge base, and the MemoryRank learning algorithm to triage, route, and resolve operational cases across teams and AI agents. The platform ingests work from shared inboxes, ticketing systems, voice agents, chatbots, and systems of record, then matches each case to prior precedents and routes it to the right expert, agent, or integration while continuously learning from outcomes. It is delivered as cloud-hosted SaaS on Microsoft Azure and exposed via a public REST API, targeted at large enterprises in insurance, logistics, banking, facilities management, energy, and ITSM.
Is Interloom a public or private company?
Interloom is a private company. It is classified as venture growth investor backed and is currently operating.
When was Interloom founded?
Interloom was founded in 2024. It employs 11 to 50 people.
Where is Interloom based?
Interloom is headquartered in Munich, Germany, in the Europe region.
How does Interloom make money?
One revenue line is on record: saaS Platform Subscription.
Who are Interloom's main competitors?
Direct peers on record are Cognigy, Aisera, Workato, Glean, Cresta and Moveworks. Broad incumbents are Celonis, UiPath, Hyperscience and ServiceNow.
Does Interloom have an API?
Yes. Interloom provides a public REST API (version 1) at https://app.interloom.com/api/v1/public/ for programmatic access to the platform. The API follows OpenAPI 3.1.0 specification and supports the following resource endpoints: Spaces (list, create, get, update, delete), Cases (list, create, get, update, delete with filtering by status, assignee, parent_case, space_id, sorting), Case Ingestions (batch import with manifest validation and error tracking), Agents (list, create, get, update), Models (list available models with deployment location, context window, capabilities), Files (list, upload, get, update, delete with MIME type detection), Procedures (list, create, get, update, delete with stages), Notes (list, create, get, update, delete), Users (list, get current user, get by ID), Threads (get, create messages, list events). Authentication uses Bearer token in Authorization header. API returns standard HTTP status codes (200, 201, 204, 400, 401, 404, 422, 429). OpenAPI specification available as openapi.json. Developer documentation is at interloom.com/en/docs.
What industry is Interloom in?
Interloom's product category is Enterprise Operations Automation Software. Its primary akta.pro industry code is HDAEANAH, Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs), with a secondary code of HDAEALAJ, Enterprise Case Management & Request Fulfillment Platforms. Its NAICS code is 54151 and its SIC code is 7372.