What MGM Springfield does

MGM Springfield is an integrated casino resort located at One MGM Way in Springfield, Massachusetts, owned and operated by MGM Resorts International (NYSE: MGM). Opened on August 24, 2018, the property combines new construction with restored historic buildings and offers a 240-room boutique hotel, a full-service casino with slot machines, table games, and poker, a BetMGM sportsbook, multiple restaurants and bars (including The Chandler Steakhouse, TAP Sports Bar, Costa, and South End Market food hall), entertainment venues (ARIA Ballroom, Symphony Hall, Roar! Comedy Club, MassMutual Center, and The Plaza outdoor district), a Luxxe Spa, pool, bowling, and a Regal Cinemas theater.

The underlying technology is an integrated resort platform supporting casino operations, hotel management, restaurant reservations, entertainment ticketing, and the cross-property MGM Rewards loyalty program, supplemented by mobile check-in/checkout and the GameSense responsible-gaming framework. BetMGM provides in-person and mobile sports wagering, and MGM Rewards links to Marriott Bonvoy, Royal Caribbean/Celebrity Cruises, and Southwest Airlines for cross-program point conversion.

MGM Springfield serves a diversified consumer base — gaming enthusiasts, hotel guests, diners, nightlife visitors, corporate event and wedding clients, and live-entertainment attendees — generating revenue through transaction-based gaming, nightly hotel stays, F&B, entertainment ticketing, sports betting, retail, group events, and spa services. Distribution runs through the physical property, MGM Resorts' website and app, BetMGM mobile, the MGM Rewards call center, and third-party online travel agencies.

Name

MGM Springfield

Legal name

MGM Resorts International

Website

https://mgmspringfield.com

Company type

Public

Founded year

2018

Operating status

Operating

Headcount range

251–500 employees

Short description

MGM Springfield is an integrated casino resort in Springfield, Massachusetts, operated by MGM Resorts International. It offers a 240-room boutique hotel, casino gaming, BetMGM sportsbook, dining, entertainment venues, spa, and event space to consumer and corporate guests.

Ownership category

akta.pro rank

Product category

Casino and Integrated Resort Hospitality

NAICS

Casino Hotels (721120)

SIC

Hotels, Rooming Houses, Camps & Other Lodging Places (7000)

akta.pro primary industry

Integrated Casino Resorts (THAGAJAA)

Keywords

• Casino gaming resort
• Hotel accommodations
• Live entertainment venues
• Restaurant dining services
• Sports betting sportsbook

Headquarters

HQ city

Springfield

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Casino Gaming: Revenue from slot machines, table games (poker, blackjack, roulette, etc.), and casino promotions. Guests earn MGM Rewards points for gaming activity.
2. Hotel Accommodations: Revenue from 240-room boutique hotel with various room types including Springfield King, Main Street Queen, Garden Suite, and Rotunda Suite. Dog-friendly rooms available.
3. Food and Beverage: Revenue from multiple dining venues including The Chandler Steakhouse, TAP Sports Bar, Costa, South End Market, Commonwealth Bar and Lounge, The Knox Bar, and Lobby Bar. Offers breakfast, lunch, dinner, and late-night dining.
4. Entertainment: Revenue from entertainment venues including ARIA Ballroom, Symphony Hall, Roar Comedy Club, MassMutual Center, and The Plaza outdoor entertainment district.
5. Sports Betting: Revenue from BetMGM sportsbook operations at MGM Springfield, including in-person and app-based sports wagering.
6. Retail and Shopping: Revenue from on-site retail shopping options within the resort.
7. Meetings and Events: Revenue from corporate meetings, conferences, and wedding events using MGM Springfield's dedicated meeting space and wedding venues.
8. Spa Services: Revenue from Luxxe Spa services including wellness treatments, relaxation, and rejuvenation services.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

MGM Springfield is an integrated casino resort in Springfield, Massachusetts that operates a full-service casino (poker, table games, slot machines, and BetMGM sportsbook), a 240-room boutique hotel, multiple restaurants and bars, entertainment venues, a spa, retail, and meeting/event space. It is a property of MGM Resorts International, leveraging cross-property benefits through the MGM Rewards loyalty program.

Product overview

MGM Springfield is a integrated resort combining casino gaming, hotel accommodations, dining, entertainment, and nightlife. The property features a 240-room boutique hotel, full-service casino with poker, table games, slots, and BetMGM sportsbook, multiple restaurants including The Chandler Steakhouse, TAP Sports Bar, Costa, and South End Market food hall, entertainment venues including ARIA Ballroom, Symphony Hall, Roar! Comedy Club, and MassMutual Center, spa services at Luxxe Spa, pool facilities, bowling, and Regal Cinemas. The MGM Rewards loyalty program connects guests to rewards across hotel stays, dining, and gaming. The resort also includes meeting and event spaces, shopping, and partnerships with Marriott Bonvoy, Royal Caribbean, and Southwest Airlines.

Differentiator

Problem solved

Functional benefit

Brands

• The Chandler Steakhouse: Steakhouse restaurant located within MGM Springfield, situated in the historic Union Building with sophisticated food and drink menu.
• TAP Sports Bar
• Costa
• South End Market
• Luxxe Spa
• Commonwealth Bar and Lounge
• The Knox Bar
• Lobby Bar
• ARIA Ballroom
• Roar! Comedy Club
• BetMGM Sportsbook
• Regal MGM Springfield
• TAP Bowling

Products and services

• Casino Gaming Full-service casino offering poker, table games, and slot machines for guests at the property. Guests can also earn MGM Rewards points for play.
• BetMGM Sportsbook Sports betting platform and sportsbook located at MGM Springfield, operated in partnership with BetMGM, allowing in-person and app-based sports wagering.
• Hotel Rooms and Suites 240-room boutique hotel offering various room types including Springfield King, Main Street Queen, Garden Suite, and Rotunda Suite. Dog-friendly rooms are available.
• The Chandler Steakhouse Upscale steakhouse restaurant located in the historic Union Building offering sophisticated food and drink menu.
• TAP Sports Bar Sports bar and restaurant offering dining while watching sporting events, with a gaming lounge atmosphere.
• Costa Italian restaurant offering traditional antipasti and pizza.
• South End Market Food hall featuring five unique venues connected into one vibrant restaurant hall.
• Luxxe Spa Premier destination for wellness, relaxation, and rejuvenation spa services.
• ARIA Ballroom Entertainment venue hosting musicians, comedians, and other performers.
• Symphony Hall Concert and entertainment hall within the resort.
• Roar! Comedy Club Comedy club featuring stand-up comedians.
• MassMutual Center Sports and entertainment venue bringing community events, concerts, and sporting competitions to downtown Springfield.
• MGM Rewards Loyalty Program Loyalty program allowing members to earn rewards on hotel stays, dining, slots, table games, and more, with tier status and milestone rewards, integrated with Marriott Bonvoy, Royal Caribbean, and Southwest Airlines.
• Pool Seasonal second-floor rooftop pool for relaxation.
• TAP Bowling Bowling alley and lounge entertainment facility.
• Regal MGM Springfield Movie theater operated by Regal Cinemas featuring blockbuster films and luxury recliner seating.
• Commonwealth Bar and Lounge Bar and lounge at the center of the resort's gaming and entertainment area.
• The Knox Bar High-limit gaming bar with handcrafted cocktails.
• Lobby Bar Social lounge for after-work socializing and pre-dinner drinks.
• Meetings and Events Meeting space and wedding venues for corporate events, conferences, and social gatherings, with catering and group/private dining options.
• The Plaza Outdoor entertainment district highlighting the outdoor beauty of MGM Springfield.

Quantifiable outcome

• 240-room boutique hotel capacity
• +2 more outcomes

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature4 records

Partnerships

Seven partnerships are on record, tiered core, flagship and minor.

• BetMGMcoreStrategic or Co-development PartnerBetMGM operates the sportsbook at MGM Springfield, offering in-person and mobile sports betting services. This partnership brings sports wagering capabilities to the property, allowing guests to bet on sporting events on-site and via the BetMGM app.
• Marriott BonvoyflagshipGTM or Marketing PartnerMGM Rewards integrates with Marriott Bonvoy loyalty program, allowing members to transfer points between programs and providing cross-brand benefits for travelers.
• Royal Caribbean International & Celebrity CruisescoreGTM or Marketing PartnerMGM Rewards preferred partner offering cruise line integration, allowing members to earn and redeem rewards with Royal Caribbean and Celebrity cruise vacations.
• Southwest AirlinescoreGTM or Marketing PartnerMGM Rewards preferred partner with Southwest Airlines, enabling members to earn Rapid Rewards points that can be converted to MGM Rewards points for resort benefits.
• Regal CinemasminorStrategic or Co-development PartnerRegal MGM Springfield movie theater on property offers blockbuster films with luxury recliner seating, providing entertainment options beyond casino and live events.
• TAP Sports BarcoreStrategic or Co-development PartnerTAP Sports Bar at MGM Springfield offers sports viewing and casual dining experience, combining gaming lounge atmosphere with food and beverage service.
• MassMutual CentercoreStrategic or Co-development PartnerMassMutual Center is a major sports and entertainment venue partnered with MGM Springfield, bringing community events, concerts, and sporting competitions to Downtown Springfield.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Regional players

• Plainridge Park Casino: Slots-only gaming facility in Plainville, MA, operated by Penn Entertainment. A Massachusetts-based competitor competing for local gaming spend, though without the hotel and full-resort amenities MGM Springfield offers.

Broad incumbents

• Caesars Entertainment: Major U.S. gaming and hospitality conglomerate operating multiple integrated casino resorts and the Caesars Rewards loyalty program — overlapping with MGM Springfield's gaming/hospitality model and competing for similar regional customers.
• MGM Grand Las Vegas: Flagship MGM Resorts property and direct sister to MGM Springfield within the same corporate portfolio. Comparable integrated resort model at vastly larger scale; provides a benchmark for what a fully mature MGM resort looks like.
• Wynn Resorts: Operator of luxury integrated casino resorts (Wynn Las Vegas, Encore Boston Harbor) with comparable gaming, hotel, dining, retail, and entertainment mix. Encore Boston Harbor makes Wynn a direct same-state competitor to MGM Springfield.

Others

• BetMGM: Sports betting platform jointly owned by MGM Resorts and Entain, currently integrated at MGM Springfield. Not a property peer, but a closely tied digital channel that drives incremental sports wagering engagement for MGM Springfield guests.

Emerging players

• Rush Street Gaming (Rivers Casino): Regional casino operator (Pittsburgh, Philadelphia, Schenectady, Des Plaines) running mid-scale integrated resort properties with gaming, hotels, dining, and sports betting — comparable in scale and operating philosophy to MGM Springfield.
• Bally's Corporation: Multi-property regional gaming operator (Rhode Island, Illinois, New Jersey) with casino gaming, hotel, and sports betting offerings that compete for the same New England customer base as MGM Springfield.

Direct peers

• Foxwoods Resort Casino: Major integrated casino resort in Mashantucket, CT, also within driving distance of Springfield. Competes head-on with MGM Springfield for regional gaming, hotel, dining, and entertainment guests.
• Encore Boston Harbor: Luxury integrated casino resort in Everett, MA — a same-state competitor offering casino gaming, hotel, F&B, and entertainment that draws from the same Massachusetts gaming population as MGM Springfield.
• Mohegan Sun: Large integrated casino resort in Uncasville, CT, ~1 hour from Springfield. Operates casino gaming, hotel, dining, entertainment, and sportsbook — directly competing with MGM Springfield for New England gaming and leisure spend.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/mgm-springfield

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MGM Springfield