NFHotel

Name

NFHotel

Legal name

NFHotel Sp. z o.o.

Website

https://nfhotel.pl

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Hospitality Property Management Software

NAICS

All Other Travel Arrangement and Reservation Services (561599), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Property Management Systems (PMS) (THALACAA)

akta.pro secondary industry

Direct Booking Platforms & Booking Engines for Hosts/Managers (THAMALAE)

Keywords

• Property management system
• Hotel software
• Channel manager
• Booking engine
• Hospitality automation

Headquarters

HQ city

Karpacz

HQ country

Poland

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. PMS Subscription Fees: Monthly subscription fees for Property Management System modules. Pricing varies by package (Free, Standard, Plus, Pro, Ultimate) and is scaled based on property size (number of rooms). Base calendar module starts at 97 PLN/month (Plus) with Pro at 200 PLN/month.
2. Module Add-ons: Additional monthly fees for optional modules: Channel Manager (70 PLN/month), CRM (70 PLN/month), Apartments Manager (70 PLN/month), Guest Assistant (70 PLN/month).
3. Booking Engine Commission: 2.9% net commission on bookings made through the Booking Engine on the property's website. Commission only applies to completed (non-cancelled) stays. Reservations from other sources or manually entered are not charged.
4. Implementation Services: One-time configuration service fee of 2500 PLN for comprehensive system setup including OTA integrations, settings customization, and feature training. May vary based on offer complexity.
5. Website Development: NFHotel also offers website creation services for accommodation properties, including CMS, booking engine integration, SSL certificates, and mobile-responsive design.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

NFHotel provides a cloud-based Property Management System (PMS) for accommodation properties including hotels, guesthouses, apartments, and holiday homes. The platform centralizes reservation management, OTA distribution, guest communication, payments, and reporting in one modular SaaS application accessible via web, iOS, Android, Huawei, and Mac, complemented by add-on modules such as Channel Manager, Booking Engine, AI assistant, and automation workflows.

Product overview

NFHotel is a cloud-based Property Management System (PMS) designed for accommodation properties including hotels, guesthouses, private accommodations, apartments, and holiday homes. The platform operates on a modular architecture centered around the NFHotel PMS core booking calendar, complemented by interconnected modules including Booking Engine (direct online bookings), Channel Manager (OTA synchronization with Booking.com, Airbnb, Expedia), Asystent rezerwacji (quick reservation assistant), Apartments Manager (multi-owner property management), Oferty Pobytowe (stay offers), Płatności on-line (online payments), Powiadomienia (multilingual email/SMS notifications), Automatyzacje (automation workflows), AI - Sztuczna inteligencja (OpenAI-powered chatbot assistant), Asystent Gościa (mobile guest portal), NFHotel CRM (guest relationship management), and Strony www (website building service). Additional specialized modules include hotel automation, SPA integration, and restaurant billing integration. The system is accessible via web browser, iOS/Android mobile apps, and supports fiscal printer integration.

Differentiator

Problem solved

Functional benefit

Products and services

• NFHotel PMS (Reservation Calendar) Cloud-based Property Management System providing a transparent reservation calendar with drag-and-drop booking management, automatic availability updates to OTA portals, real-time multi-device synchronization, and pricing plan management for accommodation properties.
• Booking Engine Online booking module installed on property websites that enables guests to check availability, calculate prices, and make reservations with integrated online payment, syncing automatically with the NFHotel calendar.
• Channel Manager Module that automatically synchronizes prices, availability, and reservations with major OTA platforms including Booking.com, Airbnb, Expedia, and Noclegi.pl, preventing overbooking and eliminating manual portal updates.
• Reservation Assistant (Asystent rezerwacji) Tool that automatically searches available rooms and calculates prices for given dates and party size, allowing reception staff to create bookings in about a minute and focus on guest service.
• Apartments Manager Apartment management module with an owner panel, automatic sales reports, commission calculations, and expense tracking for properties managed on behalf of multiple owners.
• Stay Offers (Oferty Pobytowe) Module that creates and sends personalized accommodation proposals via email or SMS, with custom templates, reportedly increasing direct reception sales up to 2x and offering send times under 30 seconds.
• Online Payments (Płatności on-line) Module supporting instant transfers and credit card payments with automatic payment recording and real-time status notifications to both the property and the guest, with PCI DSS-compliant processing.
• Notifications (Powiadomienia e-mail, SMS) Multilingual email and SMS notification system with ready-made templates in Polish, English, German, Czech, and Spanish for reservation confirmations, payment confirmations, and guest communications.
• Hotel Automation (Automatyka hotelowa) Hotel automation integration with Roger and Sensor systems for automatic heating and air conditioning control based on occupancy status.
• AI - Artificial Intelligence (Sztuczna inteligencja) AI chatbot assistant powered by OpenAI models that trains users on NFHotel, answers questions, and solves problems with knowledge retrieval from NFHotel documentation, available 24/7.
• Automations (Automatyzacje) Automation workflows that handle guest communications 24/7, including stay extensions with discounts, review requests for satisfied guests, thank you messages, and friend invitation promotions, without requiring staff intervention.
• Guest Assistant (Asystent Gościa) Guest-facing web application providing reservation details, payment access, directions, and attraction information without requiring additional app installation, reducing phone inquiries and improving guest experience.
• NFHotel CRM Customer relationship management module collecting guest data, preferences, and stay history, including tagging, segmentation, VIP management, automatic pre-arrival and post-departure messaging, and duplicate record merging.
• Website Building Service (Strony www) Professional website building service that creates responsive, fast-loading property websites with built-in booking engine, SSL certification, and CMS management panel, sold alongside the PMS for complete digital presence.

Quantifiable outcome

• Up to 2x increase in reception sales through automated stay offers
• +3 more outcomes

Named customers11 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration18 records

AI capability5 records

Feature8 records

Partnerships

Five partnerships are on record, tiered core.

• Booking.comcoreTechnology or IntegrationMajor OTA integration providing automatic synchronization of availability, prices, and reservations. Direct API connection through Channel Manager.
• AirbnbcoreTechnology or IntegrationDirect integration with Airbnb for automated listing updates and booking synchronization.
• ExpediacoreTechnology or IntegrationIntegration with Expedia Group for real-time inventory management and reservation processing.
• Noclegi.plcoreTechnology or IntegrationPolish accommodation portal integration for domestic market reach.
• OpenAIcoreTechnology or IntegrationAI models provider for NFHotel's intelligent assistant functionality.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Hoteliga: Polish cloud-based PMS for small and mid-sized hotels, apartments, and guesthouses — directly competes with NFHotel in the same Polish SMB segment with similar subscription-based pricing.
• Cloudbeds: Global cloud PMS with integrated channel manager, booking engine, and marketplace — competes head-to-head with NFHotel for independent hotels and small accommodation providers, including in Europe.
• Mews: Cloud-based PMS for hotels and hostels, offering reservation management, channel manager, booking engine, and automation workflows — directly competing with NFHotel across the same module mix but at a larger international scale.
• Profitroom: Central European hotel tech platform (Polish roots) offering booking engine, channel manager, and PMS — a regional direct competitor to NFHotel with overlapping Polish hospitality market focus.
• SiteMinder: Provider of channel manager and smart hotel software — overlaps directly with NFHotel's Channel Manager, Booking Engine, and PMS offering for independent properties.
• RoomKeyPMS: Cloud-based PMS for independent hotels and chains with reservation, channel manager, and guest management features — directly comparable to NFHotel's core PMS offering.
• SabeeApp: Hungarian cloud hotel management software with PMS, channel manager, booking engine, and guest experience features — comparable modular SaaS offering for small/mid-market European properties.
• Little Hotelier: PMS and channel manager purpose-built for small hotels, B&Bs, and guesthouses — directly competes with NFHotel's SMB/mid-market focus on small accommodation properties.

Emerging players

• Hostaway: Vacation rental management software with channel manager, PMS, and automation — comparable to NFHotel's apartments manager and multi-channel distribution capabilities for short-term rental managers.
• Guesty: Property management platform focused on short-term rentals and vacation rental managers — overlaps with NFHotel's Apartments Manager and vacation rental modules for multi-unit operators.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/nfhotel
• Facebookfacebook.com/NFHotel
• LinkedInlinkedin.com/company/nfhotel

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NFHotel