What Spire Enterprises does

Spire Enterprises operates in the market primarily through Spire Media LLC, a customer-experience marketing SaaS platform that targets small and local businesses across 90+ industry verticals including real estate, healthcare, banking, plumbing, and home services. The platform consolidates CRM, multi-channel messaging, AI-driven follow-up, webchat, reviews management, text-to-pay payments, and SEO/listings management into a single product accessible via web (spire-media.com) and mobile app (app.spire-media.com). The company is headquartered at 980 North Federal Hwy Suite 110, Boca Raton, Florida, and is registered as a Florida LLC; firmographic records list a founding year of 2018 and 7 employees, with an additional Norwich, United Kingdom location noted.

The platform is built on a cloud-based SaaS architecture with AI and machine learning embedded across the customer communication workflow. The CRM Platform is the core product and orchestrates lead capture (landing pages, surveys, forms, calendars, inbound phone), lead nurturing (voicemail, SMS, email, Facebook Messenger), and deal close (payments, appointment scheduling, analytics). Specialized sub-products layer on top: AI Follow Up (virtual receptionist, voicemail transcription, AI messaging bots, missed-call text-back), Customer Reviews (automated review solicitation via direct Google API and unified monitoring dashboard), Messaging (unified inbox across texting, live chat, Google My Business, and Facebook Messenger), Webchat (customizable site widget), Payments (Stripe-integrated text-to-pay with PCI DSS compliance), and Listings/SEO (direct API connections to Google, Facebook, Bing and 100+ local directories with proprietary Duplicate Suppression technology). Named customer references span both enterprise (Keybank, Bayada Home Healthcare for listings management) and SMB (a realtor and an Arizona plumber for unified messaging).

Spire Media monetizes primarily through monthly recurring subscriptions bundled into tiered service packages, supplemented by transaction-based revenue from Stripe payment processing and pass-through ad spend on Google Ads and Facebook Ads PPC campaigns, plus ancillary service fees (website builds, social media management packages). Go-to-market is hybrid: product-led growth via self-serve signup on the website and mobile app, inside sales through a dedicated phone line (866) 505-3032, and sales-led consultation via an online booking calendar. The company claims 986 satisfied customers and 2,036 completed projects across its target verticals, but revenue, funding, headcount trends, and ownership structure beyond the 7-employee firmographic figure are not publicly disclosed.

Name

Spire Enterprises

Legal name

Spire Media LLC

Website

https://spire-media.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Spire Media LLC operates an all-in-one customer experience SaaS platform for small local businesses across 90+ industries, consolidating CRM, AI messaging, webchat, reviews, text-to-pay, and listings management into a self-serve cloud platform headquartered in Boca Raton, Florida.

Ownership category

akta.pro rank

Product category

Marketing Automation Software

NAICS

Advertising, Public Relations, and Related Services (5418), Advertising Agencies (541810)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Advertising (7310)

akta.pro primary industry

Customer Journey Orchestration & Campaign Management (BPAFAFAF)

akta.pro secondary industries

Customer Engagement & Messaging (Email, SMS, Push, In-App) (BPAFAFAI), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), Customer Success & Account Management CRM (HDAEAFAD)

Keywords

• Marketing automation software
• Customer relationship management
• Review management software
• AI messaging platform
• Local SEO services

Headquarters

HQ city

Boca Raton

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Software Subscription Services: Monthly or annual subscription for access to the all-in-one platform including CRM, messaging, reviews, webchat, listings management, and automation tools. Services continue on a month-to-month basis after initial term.
2. Website Design Services: Template-based website creation with commitment term (annual). Includes post-live changes at $100/hour additional cost.
3. Social Media Management: Social Basic (4 posts monthly for 1 profile) and Social Standard (4 posts monthly for up to 5 profiles) packages with monthly content creation and publication.
4. Search Marketing PPC / Ad Spend: Paid advertising services on Google and Facebook platforms. Ad spend is passed through to third-party platforms plus management fees.
5. Payment Processing: Transaction-based payment collection with industry-standard processing fees per transaction. No monthly cost for the payment module itself.
6. Review Generator Services: Email template provision and review management services for reputation protection, billed as part of subscription or add-on.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels4 records

Core offering

Spire Media operates an all-in-one customer experience marketing SaaS platform for small businesses across 90+ industry niches. The core CRM product captures leads via landing pages, surveys, forms, calendars, and inbound phone; nurtures them through AI-driven multi-channel follow-ups across voicemail, SMS, email, and Facebook Messenger; and closes deals via built-in payments, appointment scheduling, and analytics. Sub-products including AI Follow Up, Customer Reviews, Messaging, Webchat, Payments, and Listings/SEO extend the platform with reputation management, unified messaging, webchat lead capture, text-to-pay invoicing, and local SEO/listings management.

Product overview

Spire Media is an all-in-one customer experience marketing platform for small businesses offering software automation across 90+ niches. The core product is the CRM Platform, which unifies lead capture (landing pages, surveys, forms, calendars), multi-channel lead nurturing (voicemail, SMS, email, Facebook Messenger), and deal closing (payments, appointments, analytics). This core platform is augmented by specialized sub-products including AI Follow Up (AI-powered virtual receptionist and messaging bots), Customer Reviews (automated review generation and monitoring), Messaging (unified inbox for texting, live chat, Google My Business, Facebook), Webchat (website live chat with customizable widgets), Payments (text-to-pay invoicing), Listings/SEO (business listings management across 100+ directories), Social Media Services, Website Services, PPC Advertising, Directory Services, and Review Generator. The platform leverages AI and Machine Learning to automate follow-up conversations and manage multi-channel customer interactions.

Differentiator

Problem solved

Functional benefit

Brands

• AI Follow Up: AI-powered follow-up service for leads and customer communication including missed call text back and virtual receptionist features.
• Reviews
• Messaging
• Webchat
• Payments
• SEO
• CRM

Products and services

• CRM Platform Fully automated customer relationship management platform that captures leads via landing pages, surveys, forms, calendars, and an inbound phone system; nurtures them through multi-channel follow-up campaigns via voicemail, SMS, email, and Facebook Messenger; and closes deals with built-in payment collection, appointment scheduling, and analytics. Designed for small business owners and agencies seeking to consolidate marketing automation, lead nurturing, and sales closing in one tool.
• AI Follow Up AI-powered lead and customer engagement system featuring a virtual receptionist, voicemail transcription, missed-call text back, and AI messaging bots that automatically capture and convert leads through text conversations to schedule appointments and close deals. Targets small businesses that miss calls or web chats outside business hours.
• Customer Reviews Review generation and monitoring platform that automates collection of customer reviews on Google and other sites via direct API integration, monitors all reviews from every source in a single dashboard, and promotes positive reviews across the web. Designed for SMBs needing to build reputation, improve ratings, and increase local search visibility.
• Messaging Unified multi-channel messaging platform connecting leads and customers through texting, live chat, bulk messaging, Google My Business, and Facebook messages, with all conversations consolidated into one inbox. Targets SMBs that lose leads because messages arrive across many disconnected channels.
• Webchat Website live chat and lead conversion tool featuring real-time engagement, customizable widget appearance, and the ability to text leads even after they leave the website using business texting. Targets small businesses wanting to convert website visitors into leads rather than losing them to competitors.
• Payments Text-to-pay payment solution that streamlines client invoicing and collects payments via AI-driven calls and texts, featuring customizable invoices, multiple payment methods (credit, debit, HSA, bank transfers, Google Pay, Apple Pay), fraud protection, and PCI-compliant security processed through Stripe. Designed for SMBs that need faster, easier payment collection directly from customers' phones.
• Listings (SEO) Local SEO and business listings management platform that manages, updates, and tracks business information across Google, Facebook, Maps, Alexa, Bing, and 100+ local directories and search sites in real time, with proprietary duplicate suppression to consolidate redundant listings. Targets multi-location and single-location businesses needing consistent, accurate local search visibility.
• Social Media Services Subscription-based social media management service offering Social Basic (4 posts monthly for 1 profile) and Social Standard (4 posts monthly for up to 5 profiles) packages with monthly content creation, publication, and modification. Targets SMB owners who lack time or expertise to maintain social media presence themselves.
• Website Services Template-based website creation and web development service with annual commitment term, including landing pages and web applications, promoted via search engine submission and digital marketing techniques. Post-live content/photo changes billed at $100/hour with $50 flat fees for contact-info edits. Targets SMBs needing a basic online presence.
• PPC Advertising Pay-per-click advertising service on Google and Facebook, with ad spend passed through to the platforms plus a management fee. Drives traffic to business websites locally or digitally based on consumer search behavior. Targets SMBs wanting paid acquisition managed by Spire Media.

Quantifiable outcome

• 34% of callers who hang up won't call back - Conversational.com
• +3 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability7 records

Feature8 records

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• GoHighLevel: GoHighLevel is an all-in-one SaaS platform for SMBs and agencies offering CRM, funnel/website builder, email/SMS marketing, reputation management, and payments. It is the closest direct competitor to Spire Media's bundled SMB customer-experience marketing stack.
• ClickFunnels: ClickFunnels provides landing pages, funnels, email/SMS automation, and CRM aimed at SMB marketers and entrepreneurs. It overlaps with Spire's lead capture, multi-channel messaging, and conversion modules.
• Birdeye: Birdeye is a customer experience platform for multi-location and local businesses centered on reviews, messaging, listings, and surveys. It is a direct competitor to Spire's Reviews and Listings/SEO products in particular.
• Vendasta: Vendasta is a white-label platform for agencies and SMBs spanning CRM, marketing automation, listings, reviews, and payments. It targets the same agency-and-SMB distribution model and overlapping product surface as Spire.
• Keap (Infusionsoft): Keap sells CRM, marketing automation, and payments software to small businesses. It competes with Spire for the SMB lead-capture-to-payment automation use case and similarly emphasizes an all-in-one positioning.
• Podium: Podium is an SMB customer communication and review platform with messaging, webchat, reviews, and payments — overlapping almost 1:1 with Spire's Messaging, Reviews, Webchat, and Payments modules for local businesses.
• ActiveCampaign: ActiveCampaign provides CRM, email marketing, automation, and messaging for SMBs, with comparable multi-channel nurture and sales-automation workflows. It directly competes for the same small business customer experience use cases.

Broad incumbents

• Constant Contact: Constant Contact is an established SMB marketing platform offering email, social, listings, and basic CRM tools. It is a broader incumbent whose offerings partially overlap with Spire's messaging, listings, and social media services.
• HubSpot: HubSpot offers a broad CRM, marketing automation, sales, and customer service platform widely adopted by SMBs and mid-market. It is a larger incumbent whose feature set overlaps substantially with Spire's CRM, messaging, and automation capabilities.
• Salesforce: Salesforce is the dominant CRM and customer engagement platform, including Marketing Cloud and SMB-targeted offerings. While primarily serving larger customers, its product breadth defines the upper-bound competitor for SMB-focused CRM/marketing platforms like Spire.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/spire-enterprises

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Spire Enterprises