TEFRA - Mein Gepäckservice
TEFRA Travel Logistics GmbH is a Hamburg-based door-to-door luggage transport service for leisure travelers in the DACH region, serving primarily cruise passengers, air travelers, and general holidaymakers through partnerships with all major German cruise lines, travel agencies, and Swiss Federal Railways, with fulfillment via an outsourced network of roughly 1,700 contracted drivers and 180 courier stations.
- Company typePrivate
- Founded2004
- HeadquartersHamburg, Germany
- Headcount1–10
- GTM typeB2C
- OfferingServices
What TEFRA - Mein Gepäckservice does
TEFRA Travel Logistics GmbH (operating as TEFRA - Mein Gepäckservice) is a Hamburg-based door-to-door luggage transport service for leisure travelers, founded in 2004 and operating for approximately 20 years. The company picks up luggage from a customer's residence and delivers it to a cruise ship cabin, hotel, vacation home, or airport check-in counter, and returns it after the trip. Its three core products are Haus-Haus (home-to-home within Germany and selected EU destinations), Haus-Schiff (home-to-cruise-ship, covering both ocean and river cruise ports), and Haus-Flughafen (home-to-airport, currently Frankfurt, Munich, and Berlin). Sub-brands include TEFRA Express for faster domestic service and SBB Gepäckservice for cross-border Germany-Switzerland rail-linked luggage. Underlying technology comprises an online booking system, a dedicated TOP-Portal (top.tefra-log.de) for cruise ship-side operations, integration-capable booking interfaces for partner white-labeling, and 2-hour pickup time-window scheduling; the service is fulfilled via an outsourced network of approximately 1,700 contracted drivers and 180 courier stations.
The business model is transaction-based: pricing ranges from €39.90 for a first Haus-Haus suitcase within Germany to €99.90 for a Swiss Haus-Schiff shipment, with up to 30 kg per piece (23 kg for Switzerland) and €1,500 of included insurance. Revenue is generated per shipment with payment collected after service completion. Go-to-market combines direct-to-consumer online booking with a B2B2C channel motion: TEFRA is the official partner of essentially all major German cruise lines (AIDA, Hapag-Lloyd, Cunard, TUI, MSC, Costa, A-ROSA, nicko, Phoenix, Sea Cloud, Hurtigruten, Viva, Amadeus, 1AVista, Riverside), the major German travel agency chains (DER/DERTOUR, BEST-Reisen, DERPART, Lufthansa City Center, ADAC Reisen), tour operators (plantours, Globalis, Hansa Touristik), the Swiss Federal Railways (SBB), port operators at Hamburg, Kiel and Bremerhaven, and logistics partners (GO! Express, TCL). Travel agencies earn 7.5-10% commission. TEFRA is a privately held GmbH with sole managing director Carsten Leder, no disclosed external investors, and reports cumulative volume of 1.3 million suitcases transported with a 99.9% claimed satisfaction rate.
TEFRA - Mein Gepäckservice firmographics
Firmographics- Name
- TEFRA - Mein Gepäckservice
- Legal name
- TEFRA Travel Logistics GmbH
- Website
- https://tefra-gepaeckservice.de
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- TEFRA Travel Logistics GmbH is a Hamburg-based door-to-door luggage transport service for leisure travelers in the DACH region, serving primarily cruise passengers, air travelers, and general holidaymakers through partnerships with all major German cruise lines, travel agencies, and Swiss Federal Railways, with fulfillment via an outsourced network of roughly 1,700 contracted drivers and 180 courier stations.
- Ownership category
- akta.pro rank
TEFRA - Mein Gepäckservice industry classification
Industry- Product category
- Travel Luggage Logistics Services
- NAICS
- Support Activities for Transportation (488), Local Messengers and Local Delivery (492210), Couriers and Messengers (492)
- SIC
- Arrangement Of Transportation Of Freight & Cargo (4731), Trucking & Courier Services (No Air) (4210), Public Warehousing & Storage (4220)
- akta.pro primary industry
- Baggage Services (Porters, Wrapping, Storage, Lost & Found) (THABALAG)
Keywords
Where TEFRA - Mein Gepäckservice is headquartered
LocationHeadquarters
- HQ city
- Hamburg
- HQ country
- Germany
- HQ region
- Europe
Offices2 records
Markets served
TEFRA - Mein Gepäckservice business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Operations, Supply Chain, Personnel, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Per-Shipment Transaction Fees: TEFRA charges per luggage piece per route (one-way). Pricing varies by service type (Haus-Haus, Haus-Schiff, Haus-Flughafen) and destination. First suitcase starts at 39.90 EUR, additional suitcases at 29.90 EUR. Revenue is transaction-based with no subscription requirement for customers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Haus-Haus (Door-to-Door within Germany) |
| Transaction based/ take rate | Pay-as-you-go | Haus-Haus to Denmark, Poland, Netherlands |
| Transaction based/ take rate | Pay-as-you-go | Haus-Schiff River Cruise (German Ports) |
| Transaction based/ take rate | Pay-as-you-go | Haus-Schiff Ocean Cruise (German Ports) |
| Transaction based/ take rate | Pay-as-you-go | Haus-Schiff (Austria) |
| Transaction based/ take rate | Pay-as-you-go | Haus-Schiff (Switzerland) |
| Transaction based/ take rate | Pay-as-you-go | Haus-Flughafen (Airport Service) |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels4 records
TEFRA - Mein Gepäckservice product offering
Product offeringCore offering
TEFRA provides door-to-door luggage transport for travelers in Germany, Austria, Switzerland, and selected European destinations (Denmark, Poland, Netherlands). The core service portfolio consists of three products: Haus-Haus (home-to-home within Germany/Europe), Haus-Schiff (home-to-cruise ship cabin, ocean and river), and Haus-Flughafen (home-to-airport check-in for Frankfurt, Munich, Berlin). A specialized SBB partnership also delivers luggage between Germany and Switzerland for train travelers. Customers book online, choose a 2-hour pickup window, and pay only after service completion.
Product overview
TEFRA - Mein Gepäckservice operates as a door-to-door luggage transport service for travelers. The core offering consists of three main service products: (1) Haus-Haus (Home-to-Home) for luggage transport to vacation destinations within Germany and selected European countries; (2) Haus-Schiff (Home-to-Ship) for cruise passengers covering both ocean and river cruise ports; and (3) Haus-Flughafen (Home-to-Airport) for premium service to/from Frankfurt, Munich, and Berlin airports. The company also offers TEFRA Express as a faster variant with extended time windows, a specialized SBB partnership for Switzerland rail travel, air freight options for long-haul journeys, and optional luggage insurance upgrades. The service model emphasizes door-to-door pickup and delivery, with 30kg weight limit per suitcase (23kg for Switzerland) and coverage of over 1.3 million suitcases transported.
Differentiator
Problem solved
Functional benefit
Brands
- TEFRA Express: Express domestic luggage service within Germany with same-day ordering capability and extended pickup/delivery hours until 18:00
- SBB Gepäckservice
Products and services
- Haus-Haus Gepäckservice (Home-to-Home Luggage Service) Door-to-door luggage transport within Germany and to selected European destinations (Denmark, Poland, Netherlands). Luggage is picked up from the customer's home and delivered to their vacation destination (hotel, holiday home, etc.) and back. First suitcase starts at EUR 39.90, each additional suitcase EUR 29.90, up to 30 kg per suitcase.
- Haus-Schiff Gepäckservice (Home-to-Ship Luggage Service) Luggage transport service for cruise passengers from home door to ship cabin and back. Covers German ports (ocean and river cruise), Austrian ports, and Swiss ports. Pricing starts at EUR 47.90 per suitcase for river cruise (German ports), EUR 49.90 for ocean cruise (German ports), EUR 79.90 for Austria, and EUR 99.90 for Switzerland. Includes handling of rollators, surfboards, and oversized luggage.
- Haus-Flughafen Gepäckservice (Home-to-Airport Luggage Service) Premium luggage transport service to/from airports. Currently available for Frankfurt (FRA), Munich (MUC), and Berlin (BER). Pricing starts at EUR 69.90 per suitcase, weight per airline regulations (max 23 kg). Includes porter service at check-in and assistance through customs on return.
- SBB Gepäckservice (Swiss Federal Railways Luggage Service) Specialized luggage service partnership with Swiss Federal Railways (SBB) for rail travel between Germany and Switzerland. Luggage is picked up at home and delivered to Swiss destinations and back, bookable via the SBB-TEFRA co-branded service pages. Swiss regulations apply (max 23 kg per suitcase).
Quantifiable outcome
- 99.9% satisfaction guarantee
- +3 more outcomes
Companies that use TEFRA - Mein Gepäckservice
Customer profileNamed customers8 records
Segments5 records
Ideal customer profiles2 records
TEFRA - Mein Gepäckservice technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature4 records
TEFRA - Mein Gepäckservice partnerships and signals
Strategic signalPartnerships
34 partnerships are on record, tiered core and minor.
- AIDA CruisescoreLong-standing partnership where AIDA offers TEFRA luggage service to cruise passengers. TEFRA handles door-to-ship luggage transport for AIDA customers.
- Cunard LinecorePremium cruise line partnership for luggage transport. TEFRA is described as 'first choice' for luggage service.
- Hapag-Lloyd CruisescoreLuxury cruise partnership for door-to-suite luggage delivery service.
- Phoenix ReisencoreLong-standing partnership for cruise passenger luggage transport.
- nicko cruisescorePartnership for both ocean and river cruise luggage services.
- MSC CruisescorePartnership for cruise luggage transport services.
- TUI CruisescorePartnership for cruise luggage transport services.
- Costa KreuzfahrtencorePartnership for cruise luggage transport services.
- A-ROSAcorePremium river cruise partnership. TEFRA described as 'perfect addition' to A-ROSA's premium product.
- Sea Cloud CruisescorePartnership for luxury sailing cruise luggage services.
- HurtigrutencorePartnership for expedition cruise luggage transport.
- Viva CruisescorePartnership for cruise luggage transport services.
- Amadeus FlusskreuzfahrtencorePartnership for river cruise luggage services.
- 1AVista ReisencorePartnership for river cruise luggage transport.
- Riverside Luxury CruisescorePartnership for luxury river cruise luggage services.
- SBB (Schweizerische Bundesbahnen)coreOfficial partnership announced for baggage service on rail routes between Germany and Switzerland. Customers can book via SBB-TEFRA service pages.
- DERTOURcoreTour operator partnership for river cruise luggage transport.
- BEST-ReisencoreMajor travel agency chain partnership with framework agreement.
- DERPARTcoreTravel agency chain partnership.
- Lufthansa City CentercoreTravel agency chain partnership. TEFRA featured in Lufthansa City Center Reisezeit podcast.
- ADAC ReisencoreGerman automobile club travel division partnership.
- plantours & PartnercoreCruise operator partnership for luggage transport.
- GlobaliscorePartnership for both ocean and river cruise luggage services.
- Hansa TouristikcorePartnership for cruise luggage transport to MS Ocean Majesty.
- Chapman FreebornminorOn-board courier partnership for enhanced service offerings.
- Cruise Gate HamburgcorePort operations partnership for cruise luggage handling at Hamburg cruise terminal.
- Columbus Cruise Center BremerhavencorePort operations partnership for cruise luggage handling at Bremerhaven terminal.
- Port of KielcorePort operations partnership for cruise luggage handling at Kiel port.
- Sartori & BergercorePort services partnership for cruise terminal operations.
- PWL Port ServicescorePort services partnership for cruise operations.
- GO! EXPRESS & LOGISTICScoreExpress and logistics partner for courier operations.
- TCL Termin Courier LogisticscoreCourier logistics partnership for transport operations.
- Color LinecoreFerry operator partnership for luggage transport.
- ANA - All Nippon AirwaysminorAirline partnership for airport luggage services.
Scale indicators8 records
Recent moves6 records
Expansion highlights5 records
TEFRA - Mein Gepäckservice competitors and assessment
Company assessmentEmerging players
- Packlink: European shipping aggregator platform connecting shippers with courier services. Operates in the same European parcel/luggage market as TEFRA but via an aggregator marketplace model rather than direct service.
- Eurosender: European digital freight and parcel shipping aggregator operating across B2B and B2C segments. Competes in the cross-border luggage and small-shipment category TEFRA serves for international routes.
- Blue Ribbon Bags: Global lost-luggage protection and delayed-bag delivery service partnering with airlines and OTAs. Comparable in the travel-luggage assistance category but with a service-recovery rather than preventive focus.
Direct peers
- Sendmybag: UK-based door-to-door luggage and sports equipment shipping service operating across Europe. Direct competitor offering comparable home-to-airport, home-to-port, and home-to-home services with a similar asset-light courier aggregation model.
- AirPortr: UK airport luggage delivery service that collects bags from travelers' homes and delivers them to airport check-in, then returns them post-flight. Direct competitor for TEFRA's Haus-Flughafen product offering.
- Luggage Forward: US-based door-to-door luggage shipping service for cruise passengers, airlines, and hotels. Closest functional analog to TEFRA in terms of product structure (home-to-ship, home-to-airport) and target customer (premium leisure travelers).
Regional players
- Transglobal Express: UK-based international parcel and excess baggage forwarding service. Comparable business model focused on door-to-door personal effects shipping, primarily serving UK rather than DACH customers.
Others
- GO! EXPRESS & LOGISTICS: Germany's leading overnight express courier network that TEFRA already uses as an operational partner. Comparable as a same-day/overnight courier backbone and potential vertical competitor if GO! launched a direct consumer luggage product.
Broad incumbents
- Hermes Germany (Evri): Major German B2C parcel delivery network owned by Evri. Competes in adjacent same-day/scheduled parcel categories and has the scale to encroach on the luggage-shipping niche if it chose to.
- DHL Paket: Germany's dominant parcel carrier and global logistics incumbent. Adjacent competitor offering luggage and oversized parcel services; a structural threat if it expands into scheduled home-to-port delivery.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
TEFRA - Mein Gepäckservice social profiles
Digital presenceTEFRA - Mein Gepäckservice financial estimates
Financial estimateRevenue estimate
Valuation estimate
TEFRA - Mein Gepäckservice leadership team
Management profileNumber of profiles
Profiles1 record
TEFRA - Mein Gepäckservice funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TEFRA - Mein Gepäckservice M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TEFRA - Mein Gepäckservice
What does TEFRA - Mein Gepäckservice do?
TEFRA provides door-to-door luggage transport for travelers in Germany, Austria, Switzerland, and selected European destinations (Denmark, Poland, Netherlands). The core service portfolio consists of three products: Haus-Haus (home-to-home within Germany/Europe), Haus-Schiff (home-to-cruise ship cabin, ocean and river), and Haus-Flughafen (home-to-airport check-in for Frankfurt, Munich, Berlin). A specialized SBB partnership also delivers luggage between Germany and Switzerland for train travelers. Customers book online, choose a 2-hour pickup window, and pay only after service completion.
Is TEFRA - Mein Gepäckservice a public or private company?
TEFRA - Mein Gepäckservice is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was TEFRA - Mein Gepäckservice founded?
TEFRA - Mein Gepäckservice was founded in 2004. It employs 1 to 10 people.
Where is TEFRA - Mein Gepäckservice based?
TEFRA - Mein Gepäckservice is headquartered in Hamburg, Germany, in the Europe region.
How does TEFRA - Mein Gepäckservice make money?
One revenue line is on record: per-Shipment Transaction Fees.
Who are TEFRA - Mein Gepäckservice's main competitors?
Emerging players on record are Packlink, Eurosender and Blue Ribbon Bags. Direct peers are Sendmybag, AirPortr and Luggage Forward. Transglobal Express is listed as a regional player. GO! EXPRESS & LOGISTICS is listed as an others. Broad incumbents are Hermes Germany (Evri) and DHL Paket.
Does TEFRA - Mein Gepäckservice have an API?
No public API is recorded for TEFRA - Mein Gepäckservice.
What industry is TEFRA - Mein Gepäckservice in?
TEFRA - Mein Gepäckservice's product category is Travel Luggage Logistics Services. Its primary akta.pro industry code is THABALAG, Baggage Services (Porters, Wrapping, Storage, Lost & Found). Its NAICS code is 488 and its SIC code is 4731.