TelC | تلسی
TelC (تلسی) is an Iranian on-premises call center software vendor founded in 2005, serving 100+ enterprise customers across banking, insurance, telecom, and government with a modular Planet/Star/Universe platform and AI-powered add-ons.
- Company typePrivate
- Founded2005
- HeadquartersTehran, Iran
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What TelC | تلسی does
TelC (تلسی), legally TelC International Communications Company (شرکت ارتباطات بینالمللی تلسی), is an Iranian on-premises call center software vendor founded in 2005 (Iranian year 1384) and headquartered at Pardis Technology Park in Tehran. The company sells a modular contact center platform built on SIP/VoIP with SOAP, REST, XML-RPC, and JDBC integration capabilities, marketed in three tiers — Planet (up to 60 concurrent calls, SMB), Star (up to 240 concurrent calls, mid-market), and Universe (up to 1,150+ concurrent calls, enterprise) — plus a dedicated private cloud variant. The platform bundles core modules including ACD, Advanced IVR, Skill Queues, TITAN operator panel, KPI monitoring, multimedia queue, call recording, and an AI add-on covering sentiment analysis, call summarization, speech-to-text, voice command, and multilingual analysis across 50+ languages.
TelC serves 100+ enterprise and government customers across Iranian banking (Bank Karafarin, Bank Shahr), insurance (Bime Mellat, Bime Saman), telecommunications (Hamrah-e Avval/MCI, Rightel, Asiatel, Talia, Respa), government (Social Security Organization's call center 1420 serving 42 million members, Tavanir), automotive (Saipa Roadside Assistance with 16+ year relationship), fintech (Nobitex), and other sectors. Distribution is 100% direct — enterprise field sales plus inside sales with self-serve trial — with no disclosed resellers or channel partners. Pricing is denominated in Iranian Tomans across monthly, annual, and multi-year cloud contracts, with setup fees on cloud deployments.
Revenue is generated primarily from recurring software subscriptions, AI module upsells (11M Toman/month starting price), cloud service subscriptions with setup fees, and implementation/professional services. TelC holds ISO 9001 certification, Iranian knowledge-based company (دانشبنیان) status, and active membership in the National Computer Guild Organization. The company is privately held with no disclosed external funding, 48 employees, and active hiring across engineering and operations roles.
TelC | تلسی firmographics
Firmographics- Name
- TelC | تلسی
- Legal name
- TelC International Communications Company (شرکت ارتباطات بینالمللی تلسی)
- Website
- https://telc.ir
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- TelC (تلسی) is an Iranian on-premises call center software vendor founded in 2005, serving 100+ enterprise customers across banking, insurance, telecom, and government with a modular Planet/Star/Universe platform and AI-powered add-ons.
- Ownership category
- akta.pro rank
TelC | تلسی industry classification
Industry- Product category
- Contact Center Software
- NAICS
- Custom Computer Programming Services (541511)
- SIC
- Services-Computer Programming Services (7371)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Customer Service, Support & Contact Center CRM (HDAEAFAC), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)
Keywords
Where TelC | تلسی is headquartered
LocationHeadquarters
- HQ city
- Tehran
- HQ country
- Iran
- HQ region
- Middle East
Offices1 record
Markets served
TelC | تلسی business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Software Licenses and Subscriptions (نرمافزار مرکز تماس): TelC generates primary recurring revenue from software licenses and subscription plans for its on-premises and dedicated cloud call center platforms. Three product tiers (Planet, Star, Universe) are priced at monthly or annual billing cycles, with prices ranging from ~80 million Tomans/month (Planet) upward, differentiated by simultaneous call capacity, user limits, and advanced features.
- AI Module Add-on (هوش مصنوعی): AI capabilities (sentiment analysis, call summarization, quality monitoring, voice command) are sold as a separate add-on module priced at 11 million Tomans/month with pricing based on call volume. This represents a usage-influenced upsell atop the base subscription.
- Dedicated Cloud Contact Center Services (سرویس ابری اختصاصی): Dedicated private cloud deployment sold as a subscription with three plans (Basic, Standard, Professional) differentiated by simultaneous call capacity (5, 10, 30 concurrent calls) and support levels. One-time setup fees apply (2.8M to 7.2M Tomans). Supports monthly to 12-month subscription terms.
- Professional Services: Implementation, deployment, and customization services are offered alongside software sales, including consultation, IVR design, CRM/ERP integration, and system configuration. Professional services support the sales motion and drive upsell of the software platform.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Planet plan — entry-level on-premises call center for small businesses, up to 60 concurrent calls and 30 simultaneous users |
| Subscription | Monthly | Star plan — mid-market plan for organizations with medium-to-high call volumes, up to 240 concurrent calls and 120 simultaneous users |
| Subscription | Annual | Universe (Lite Edition) — enterprise-grade on-premises call center for high-volume organizations, up to 1,150 concurrent calls and 250 simultaneous users |
| Subscription | Monthly | AI Evaluation Module — intelligent call analysis add-on for all plans |
| Subscription | Pay-as-you-go | Custom Representative / Custom Capacity — tailored concurrent call capacity for large enterprises |
| Subscription | Multi-year contract | Basic Dedicated Cloud Plan — small organizations, 5 concurrent calls, 5 users |
| Subscription | Multi-year contract | Standard Dedicated Cloud Plan — growing organizations, 10 concurrent calls, 10 users, 24/7 support |
| Subscription | Multi-year contract | Professional Dedicated Cloud Plan — established organizations, 30 concurrent calls, 30 users |
Go-to-market motion4 records
Distribution channels3 records
Marketing channels7 records
TelC | تلسی product offering
Product offeringCore offering
TelC develops and sells an on-premises and dedicated private cloud contact center software platform for Iranian enterprises, sold in three tiers (Planet, Star, Universe) differentiated by concurrent call capacity (60 to 1,150+), advanced IVR, ACD, TITAN operator panel, KPI monitoring, integration with CRM/ERP, and an AI add-on for sentiment analysis, call summarization, and multilingual speech analytics. The company also provides dedicated cloud contact center services, professional implementation services, and ongoing support through direct enterprise sales.
Product overview
TelC offers a modular on-premises contact center software platform (Planet, Star, Universe) with add-on AI and analytics modules. The three-tier product line (Planet for SMBs up to 60 concurrent calls, Star for mid-market up to 240 calls, Universe for enterprise up to 1,150+ calls) shares core modules including ACD for intelligent routing, Advanced IVR, TITAN operator panel, Skill Queues, KPI Monitoring, Integration Hub, and an AI module with 9 capabilities (sentiment analysis, call summarization, topic extraction, automatic call reason detection, conversation ratio analysis, intelligent notes, keyword search, dominant topics, multilingual analysis). The platform also offers a dedicated private cloud variant (Cloud Contact Center Service). All tiers support omnichannel via multimedia queue and integrate with external systems via SOAP/REST/XML-RPC/JDBC. A Knowledge Base System (KBS), Quality Control module, and Campaign Management are available as additional modules.
Differentiator
Problem solved
Functional benefit
Products and services
- Planet (پلنت) Entry-level on-premises contact center solution supporting up to 60 concurrent calls and 30 concurrent users, including advanced IVR, integrated management panel, dual-channel call recording, and one year of free support. Targeting small businesses seeking professional call-handling capabilities starting from 80 million Tomans/month.
- Star (استار) Mid-tier on-premises contact center solution supporting up to 240 concurrent calls and 120 concurrent users, including smart call routing, intelligent call evaluation, advanced operator panel, multi-VM architecture, and VCC 5+ support. Targeting medium to large organizations with medium-to-high call volumes starting from 91 million Tomans/month.
- Universe (یونیورس) Enterprise-grade on-premises contact center solution supporting up to 1,150+ concurrent calls and 250 concurrent users, including Titan operator panel, multimedia and web chat, advanced KPI monitoring, AI-powered call evaluation and summarization, multi-VM architecture, and multi-level support. Targeting large enterprises and mission-critical communications on annual billing.
- Cloud Contact Center Service (سرویس ابری اختصاصی) Dedicated private cloud contact center service with isolated infrastructure for medium and large organizations, offered in three plans (Basic 5 concurrent calls, Standard 10 concurrent calls, Professional 30 concurrent calls) with one-time setup fees of 2.8 to 7.2 billion Tomans, on 1/3/6/12-month subscription terms, and SLA-based support without infrastructure management complexity.
- AI for Call Centers (هوش مصنوعی مرکز تماس) AI-powered call analysis add-on module priced at 11 million Tomans/month with volume-based pricing, providing voice command, speech-to-text, sentiment analysis, automatic keyword detection, automatic evaluation, smart alerts, call text extraction, automatic call reason logging, and multilingual analysis across 50+ languages.
Quantifiable outcome
- 40% productivity increase and 40% wait time reduction at Social Security Organization call center 1420, managing 100% of new call queues during peak traffic
- +22 more outcomes
Companies that use TelC | تلسی
Customer profileNamed customers39 records
Segments12 records
Ideal customer profiles6 records
TelC | تلسی technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration28 records
AI capability10 records
Feature13 records
TelC | تلسی partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and notable.
- Tosan Tekno (آرتین)coreTosan Tekno is listed as a key integration partner for TelC's call center platform, providing intelligent quality control for call centers. Tosan Tekno's AI-powered quality control module is integrated with TelC's software, enabling automated call quality assessment and agent performance evaluation.
- HuaweinotableHuawei is listed as a technology integration partner, with its CRM, CBS, and related systems integrated with TelC's call center software for enterprise customers requiring Huawei infrastructure compatibility.
- ZTEnotableZTE is listed as an integration partner for TelC's call center platform, enabling compatibility with ZTE telecom infrastructure and devices for enterprise customers.
- Microsoft DynamicscoreMicrosoft Dynamics CRM is integrated with TelC's call center software, enabling seamless customer data sharing between the call center and Dynamics-based CRM systems used by enterprise customers.
- Asanito (آسانیتو)coreAsanito is an Iranian CRM platform listed as a key integration partner. The Asanito CRM is deeply integrated with TelC's call center software, enabling unified customer management and call handling within the Asanito environment.
- JiranotableJira, Atlassian's project management platform, is integrated with TelC's call center for ticket management, incident tracking, and workflow automation, particularly for enterprise IT teams managing TelC deployments.
- Sarv CRM (سرو CRM)coreSarv CRM is listed as a key integration partner, enabling two-way data exchange between Sarv's CRM platform and TelC's call center for unified customer context during calls.
- Sistan (سیستان)coreSistan CRM is integrated with TelC's call center software, enabling Iranian enterprise customers using Sistan to access customer data within the TelC operator panel.
- Payam Gostar (پیام گستر)corePayam Gostar is a prominent Iranian SMS gateway integrated with TelC's call center for SMS notifications, marketing campaigns, and customer communication.
- Arman Ravesh Sharif (آرمان رایان شریف)notableArman Ravesh Sharif is listed as a new integration partner on TelC's homepage, providing text-to-speech, speech-to-text, and sentiment analysis services powered by AI engines, enhancing TelC's AI capabilities.
- Part (پارت)notablePart is listed as a new integration partner, providing AI engine capabilities integrated with TelC's call center platform for advanced AI features.
Scale indicators13 records
Recent moves6 records
Expansion highlights6 records
TelC | تلسی competitors and assessment
Company assessmentBroad incumbents
- 8x8: Cloud communications platform combining UCaaS, CCaaS, and video — directly comparable to TelC's omnichannel contact center capabilities, though with a global cloud-delivery model rather than TelC's on-premises-first approach.
- Genesys: Global contact center platform vendor offering cloud and on-premises CCaaS solutions with AI-powered routing, workforce engagement, and omnichannel capabilities — comparable to TelC's enterprise platform but at vastly larger scale across global enterprises.
- Five9: Cloud-native CCaaS provider serving enterprise customers globally with intelligent routing, AI analytics, and omnichannel capabilities — comparable to TelC's product vision though delivered as a pure cloud SaaS rather than on-premises.
- Avaya: Legacy enterprise telephony and contact center vendor with on-premises and hybrid deployment models — directly comparable to TelC's on-premises enterprise contact center deployment model and large-organization focus.
- NICE inContact: Enterprise CCaaS vendor with strong AI, workforce management, and analytics capabilities — comparable to TelC's enterprise feature set particularly for large organizations in regulated industries like banking and insurance.
- Cisco (Webex Contact Center): Enterprise UCaaS/CCaaS platform with deep CRM and telephony integration — comparable to TelC's enterprise integration-heavy approach, particularly relevant given TelC's documented integration with Cisco/Huawei infrastructure.
Emerging players
- 3CX: Software-based PBX and contact center solution offering on-premises and cloud deployment with CRM integrations — directly comparable to TelC's mid-market tier (Star) in feature scope and deployment flexibility.
- VICIdial: Open-source contact center suite offering ACD, IVR, predictive dialer, and CRM integration — comparable to TelC's core ACD/IVR/routing capabilities though without TelC's enterprise polish and local support.
- Sangoma (FreePBX): Commercial sponsor of FreePBX open-source PBX platform with commercial contact center offerings — comparable to the open-source baseline alternative TelC positions against, particularly in the SMB segment.
Direct peers
- Issabel: Open-source unified communications platform forked from Elastix providing call center, PBX, and IVR capabilities — explicitly named in TelC's value proposition as the baseline alternative TelC displaces in the Iranian market.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
TelC | تلسی social profiles
Digital presenceTelC | تلسی compliance and trust
Trust signalCompliance2 records
TelC | تلسی financial estimates
Financial estimateRevenue estimate
Valuation estimate
TelC | تلسی leadership team
Management profileNumber of profiles
TelC | تلسی funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TelC | تلسی M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TelC | تلسی
What does TelC | تلسی do?
TelC develops and sells an on-premises and dedicated private cloud contact center software platform for Iranian enterprises, sold in three tiers (Planet, Star, Universe) differentiated by concurrent call capacity (60 to 1,150+), advanced IVR, ACD, TITAN operator panel, KPI monitoring, integration with CRM/ERP, and an AI add-on for sentiment analysis, call summarization, and multilingual speech analytics. The company also provides dedicated cloud contact center services, professional implementation services, and ongoing support through direct enterprise sales.
Is TelC | تلسی a public or private company?
TelC | تلسی is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was TelC | تلسی founded?
TelC | تلسی was founded in 2005. It employs 11 to 50 people.
Where is TelC | تلسی based?
TelC | تلسی is headquartered in Tehran, Iran, in the Middle East region.
How does TelC | تلسی make money?
Four revenue lines are on record. Software Licenses and Subscriptions (نرمافزار مرکز تماس) is the primary driver. The others are AI Module Add-on (هوش مصنوعی), dedicated Cloud Contact Center Services (سرویس ابری اختصاصی) and professional Services.
Who are TelC | تلسی's main competitors?
Broad incumbents on record are 8x8, Genesys, Five9, Avaya, NICE inContact and Cisco (Webex Contact Center). Emerging players are 3CX, VICIdial and Sangoma (FreePBX). Issabel is listed as a direct peer.
Does TelC | تلسی have an API?
Yes. The TelC platform supports integration via SOAP, REST, XML-RPC and JDBC protocols. Integration is performed through a graphical user interface that allows users to define API calls and receive outputs without coding. Smart procedures can combine multiple integrations for use in IVR flows. Developer documentation is at telc.ir/fa/features/integration.
What industry is TelC | تلسی in?
TelC | تلسی's product category is Contact Center Software. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAEAFAC, Customer Service, Support & Contact Center CRM. Its NAICS code is 541511 and its SIC code is 7371.