The Vault Corporation

What The Vault Corporation does

The Vault Corporation is the historical name of an Australian unified communications and IT services provider now operating as IGD solutions (legal entity: IGD Computer Solutions Pty Ltd), headquartered in Sydney. The company sells 3CX-based Cloud PBX and On-Premise PBX systems, SIP trunking, 1300/1800 and DID numbers, call centre software, and video conferencing to Australian small and mid-sized businesses, with selected enterprise customers across transport, retail and government-facing services. Underlying delivery runs on its own infrastructure: nine data centre points of presence across Melbourne, Brisbane, Sydney, Perth and Darwin, AES-256 hardware-encrypted backup vaults branded "The Vaults," and a Private Vault Network for secure backup replication.

IGD solutions generates revenue primarily through recurring monthly subscriptions across multiple product lines — hosted PBX plans from $170 to $590 per month, IGD CommsMobile plans from $27 to $86 per month on the Telstra Wholesale network, and enterprise fibre (Fibre1000) at roughly $695 per month on multi-year contracts — supplemented by hardware sales (Yealink IP phones and headsets) and IT managed services bundles that include network monitoring, cybersecurity, and cloud solutions. The go-to-market is sales-led via phone (1300 843 256) and online enquiries, with a product-led growth layer (14-day free trial of Cloud PBX and SIP trunking) and a reseller channel for mobile services. Customer concentration skews toward Australian SMBs, with named relationships spanning more than two decades and verticals including storage, retail, transport/logistics, and government-adjacent services.

Name

The Vault Corporation

Legal name

IGD Computer Solutions Pty Ltd

Website

https://thevaultcorp.com.au

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

The Vault Corporation, now operating as IGD solutions, is an Australian unified communications and IT services provider selling 3CX-based Cloud PBX, SIP trunking, mobile (Telstra Wholesale MVNO), fibre internet, and managed IT services to Australian SMBs and select enterprise customers.

Ownership category

akta.pro rank

Product category

Business Telecommunications and Unified Communications

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

Keywords

• Unified communications services
• Cloud PBX hosting
• SIP trunking
• Managed IT services
• Business telecommunications

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Unified Communications (Cloud PBX/SIP Trunking): Monthly subscription services for hosted PBX, SIP trunking, and unified communications. Plans range from $99/month (5 users) to $590/month (Enterprise, 16-channel PBX). Includes 3CX annual license, support, hosting, and feature access.
2. Mobile Services (IGD CommsMobile): Monthly mobile plans operating on Telstra Wholesale network. Voice and data plans from $27/month (4G-S) to $86/month (5G-XXL Standalone). Pooling plans from $26-$78/month for shared data across multiple SIMs.
3. Fibre Internet (FIBRE1000): Enterprise-grade fibre internet from $695/month with 36-month contract. Provides up to 1000Mbps symmetric connectivity.
4. PBX Hardware Sales: Sale of Yealink IP phones, DECT systems, headsets, and accessories. Prices range from $29 to $419 per device.
5. IT Managed Services: Managed IT services including network monitoring, security, backups, cloud solutions, and IT support. Provided as part of complete managed IT solutions packages.
6. Web Hosting & Domain Services: Web hosting, domain registration (40+ extensions), DNS services, and website development/maintenance.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

The Vault Corporation (now operating as IGD solutions) is an Australian telecommunications and IT solutions provider delivering 3CX-based unified communications, including hosted Cloud PBX, On-Premise PBX, SIP Trunking and mobile services, bundled with business internet (NBN, Fibre1000, 5G wireless) and managed IT services such as cloud hosting, cybersecurity and AES-256 encrypted backups branded as The Vaults. The company targets Australian SMBs and enterprises with month-to-month subscriptions, no per-user charges on PBX plans, and operates its own infrastructure across 9 data centre points of presence in Australian capital cities.

Product overview

IGD solutions operates as a unified communications and IT solutions provider offering a platform-plus-services architecture. The core offering is the 3CX-based Cloud PBX and On-Premise PBX systems, which serve as the central telecommunications platform. This platform is complemented by SIP Trunking, call center software, and video conferencing modules. The company extends its portfolio through telecommunications services (1300/1800 numbers, DID numbers), internet services (NBN packages, Fibre1000, 5G wireless), and mobile services under the IGD CommsMobile 2.0 sub-brand. IT services include managed services, cloud solutions (Microsoft 365, virtual servers, web hosting), cybersecurity, and backup solutions branded as 'The Vaults'. The products work together to provide unified communications with networking, endpoints, PBX, video conferencing, CRM integrations, and comprehensive IT management.

Differentiator

Problem solved

Functional benefit

Products and services

• Cloud PBX

Quantifiable outcome

• Cost savings up to 80% on telecommunications compared to traditional providers
• +2 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature5 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• 3CXcoreTechnology or IntegrationOfficial 3CX partner; holds multiple 3CX certifications including Partner Program membership, Certified Engineer, Advanced Certified, and Intermediate Certified status. Provides 3CX-based Cloud PBX and On-Premise PBX solutions.
• YealinkcoreTechnology or IntegrationCertified Yealink hardware partner providing IP phones, DECT systems, and headsets. Tested and supported by IGD solutions engineering team.
• AAPTcoreTechnology or IntegrationUpstream carrier partner for SIP Trunking services. AAPT provides underlying carrier services for IGD's SIP trunk infrastructure.
• Telstra WholesalecoreTechnology or IntegrationNetwork provider for IGD CommsMobile services. Operates as Mobile Virtual Network Operator (MVNO) on Telstra Wholesale Mobile Network providing 98.8% Australian population coverage.
• StorageCraftcoreTechnology or IntegrationProvider of ShadowProtect data recovery software used in IGD solutions' backup and disaster recovery solutions.
• Communication Compliance LtdminorOthersTechnology partner listed on IGD solutions website.
• APNICminorOthersMember of Asia Pacific Network Information Centre, supporting internet registry and network coordination.
• Telecommunications Industry OmbudsmanminorOthersRegulatory member providing dispute resolution services for telecommunications customers.
• Communications Alliance LtdminorOthersMember of industry body representing Australian communications industry.
• Self Storage Association AustraliaminorOthersIndustry association membership supporting self-storage sector clients.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Telstra: Australia's dominant incumbent telco offering consumer and business mobile, broadband, cloud and UC; competes broadly with IGD across every product line but at vastly greater scale and with deeper brand recognition.
• RingCentral: Global UCaaS leader providing cloud PBX, contact centre and video; not regional to Australia but actively pursues the same SMB/mid-market customers and represents the global benchmark for the product category IGD sells.
• Optus: Second-largest Australian telco offering mobile, fixed broadband and unified communications to SMB and enterprise — overlapping portfolio that competes for the same customers IGD targets.
• Vocus Communications: Australian B2B telco and infrastructure provider offering fibre, hosted voice and SIP trunking to enterprise and wholesale — competes in IGD's SIP trunking and fibre internet lines with greater scale and wholesale reach.

Others

• 3CX: Software vendor whose communications platform powers IGD's entire Cloud PBX and On-Premise PBX offering; not a competitor but the upstream technology ecosystem dependency, with a global partner channel that includes other Australian resellers of the same product.

Direct peers

• Macquarie Telecom: Australian-listed telco (ASX: MAQ) serving SMB and enterprise with hosted PBX, mobile, data centre and cybersecurity offerings — the closest scaled analogue to IGD's bundled telco+IT model targeting Australian businesses.
• Next Telecom: Australian SMB-focused business telco offering hosted PBX, mobile, NBN and cloud services — comparable product mix, target segment and bundled value proposition to IGD.
• Cirrus Communications: Australian unified communications provider delivering cloud PBX and contact-centre solutions to SMBs — directly comparable in core UCaaS offering and customer profile.
• Pivotel Group: Australian mobile/MVNO-style provider delivering mobile connectivity to remote and distributed workforces — comparable to IGD CommsMobile in mobile virtual operator positioning and SMB/mobile-workforce targeting.
• MyNetFone: Australian UCaaS/hosted PBX provider offering cloud communications, SIP trunking and internet to SMBs — competes head-to-head with IGD in the same customer segment and product category.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/the-vault-corporation

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Vault Corporation