What Next Telecom does

Next Telecom is an Australian business-to-business telecommunications provider founded in 2008 and headquartered in North Sydney, operating as the national brand of ASX-listed CommsGroup Limited (ASX:CCG). The company serves mid-market enterprises, large corporates, and government organisations across Australia exclusively (no residential customers), with offices in Sydney, Melbourne, Gold Coast, and Brisbane. Network Operations Centres are located in Sydney and Melbourne, and 90% of the support team is Australian-based. The company sells exclusively through business channels and reports 97.5% customer satisfaction, 9 ACOMMS/CSIA industry awards since 2011, and a 5-star Google service rating.

Its product portfolio spans cloud voice (Microsoft Teams Direct Routing, hosted PBX, SIP Trunking), connectivity (NBN TC4 business plans, NBN Enterprise Ethernet up to 10Gbps, Layer 2 business fibre up to 10Gbps with 99.95% uptime SLA, and 5G mobile SIM plans over the Telstra Wholesale network), contact centre (IPscape omnichannel and AI Scape agentic AI), managed IT services delivered via the OnPlatinum group entity, and security services (Fortinet-powered Cloud Firewall, SD-WAN-as-a-Service, Dark Web Monitoring). Technology is delivered through deep integrations with Microsoft (Gold Communications Partner), Fortinet (award-winning partner), IPscape, AI Scape, CallCabinet, Akixi, and Yealink. Proprietary platforms include AI Scape's agentic AI contact centre with pre-built use cases across voice, SMS, email, and web chat.

Next Telecom monetises through recurring monthly subscriptions across all product lines (mobile plans from $30/month, fibre from $349–$699/month, NBN Enterprise Ethernet from $499/month, per-seat analytics/recording from $19.95–$295/user/month), supplemented by usage-based SIP channel pricing (PAYG and unlimited plans, 10 to 1,000+ channels), fixed-cost managed services contracts, and 13/1300/1800 inbound number services. Distribution is hybrid: direct enterprise field sales targeting mid-market and government with named account managers, inside sales handling inbound web and phone enquiries, and a National Partner Program of 200+ MSPs and channel resellers earning upfront and trailing commissions. Key differentiators include bundled single-bill integration across voice, data, mobile, and security, LGP Approved Contractor status for government procurement, Microsoft Gold Communications Partner certification, and 99.95% uptime SLAs on enterprise fibre services.

Name

Next Telecom

Legal name

Next Telecom Pty Ltd

Website

https://nexttelecom.com.au

Company type

Public

Founded year

2008

Operating status

Operating

Headcount range

51–100 employees

Short description

Next Telecom is an Australian B2B telecommunications provider delivering cloud voice, MS Teams Calling, business fibre, NBN, 5G mobile, contact centre, and managed IT services to mid-market enterprises and government clients across Australia, as the national brand of CommsGroup Limited.

Ownership category

akta.pro rank

Product category

Business Telecommunications & Cloud Communications

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Wired Telecommunications Carriers (517111), All Other Telecommunications (5178)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385), Communications Services, Nec (4899)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industry

Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI)

Keywords

• Cloud communications services
• Business telephone systems
• Unified communications solutions
• Managed IT services
• Enterprise connectivity services

Headquarters

HQ city

North Sydney

HQ country

Australia

HQ region

Oceania

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Personnel, Marketing or Sales, Technology or R&D, Operations

Revenue model

1. Cloud Voice & UC Services: Subscription-based hosted PBX, Microsoft Teams Calling, SIP Trunking, and unified communications services. Revenue from per-user/per-channel licensing plus call charges. PAYG and unlimited plans available.
2. Business Fibre Internet: Monthly recurring subscriptions for business fibre broadband services. Plans from $349/month for Fast Fibre (Layer 3) and $449/month for Next Fibre (Layer 2), with bandwidths up to 10Gbps. Includes 4G backup options.
3. NBN Business Plans: Recurring monthly subscriptions for NBN TC4 and Enterprise Ethernet services across various speed tiers and bandwidth options, with 12/24/36 month contract terms.
4. 5G Mobile SIM Plans: Monthly SIM-only mobile plans with data banking features. Plans range from $30 to $90/month with data allowances from 15GB to 180GB on Australia's largest 5G network.
5. Contact Centre Solutions: IPscape cloud contact centre and AI Scape agentic AI platforms offered as subscription services. Call recording (CallCabinet) from $19.95/user/month plus analytics (Akixi) with per-user monthly licensing.
6. Managed IT Services: Fixed-cost 24/7 managed IT services delivered via OnPlatinum, including network monitoring, security, cloud solutions, and IT support. Recurring monthly or contract-based pricing.
7. SIP Trunking Channels: Scalable SIP channels for Microsoft Teams Direct Routing, charged per channel with PAYG or unlimited call plans. Elastic flexibility from 10 to 1000+ channels.
8. Channel Partner Program: Recurring revenue stream for partners through upfront commissions and trailing commissions on client services. Partners re-bill at nominated rates or access single-bill model.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Next Telecom is an Australian-based business telecommunications provider delivering cloud voice (Microsoft Teams Calling, hosted PBX, SIP Trunking), business fibre and NBN internet, 5G mobile, contact centre platforms (IPscape and AI Scape), cybersecurity (cloud firewall, dark web monitoring), SD-WAN, and managed IT services to mid-market businesses and government organisations across Australia. The company bundles these offerings into unified communications solutions with a single bill, dedicated account managers, and Australian-based support.

Product overview

Next Telecom is a unified communications provider offering an integrated portfolio of cloud voice, internet, mobile, and contact centre solutions. The core voice platform includes Teams Calling (Microsoft Teams Direct Routing) and Cloud Business Phone (hosted PBX), supported by SIP Trunking services and inbound number products. Internet connectivity spans NBN Business Plans, NBN Enterprise Ethernet, and Business Fibre Internet up to 10Gbps, with SD-WAN and Cloud Firewall for network management and security. Contact centre solutions include IPscape (omnichannel cloud platform) and AI Scape (agentic AI platform), complemented by Akixi analytics, CallCabinet recording, and video conferencing. Managed services cover IT infrastructure, cyber security, and dark web monitoring. These products work together as a unified communications ecosystem for Australian businesses and government organisations.

Differentiator

Problem solved

Functional benefit

Brands

• Next Advantage: Registered trademark of Next Telecom
• Next Advantage One
• Next Advantage Enterprise
• IPscape
• AI Scape

Products and services

• Microsoft Teams Calling Enterprise-grade phone system delivered through Microsoft Teams with Direct Routing, providing auto attendants, hunt groups, call queues, voicemail to email, video calls, and conferencing capabilities for business clients.
• Cloud Business Phone Systems Cloud-based hosted PBX phone system available in PAYG and unlimited call plan options with hardware, softphone, call reporting, and recording options for businesses.
• SIP Trunking Business-grade SIP channels providing voice services over data connections with 99.99% uptime reliability, scalable from 10 to 1000+ channels, available with PAYG and unlimited plans.
• SIP Trunking for Microsoft Teams SIP channels connecting via SBC into Microsoft Teams Phone system for cost-effective Teams Calling deployment with elastic flexibility and number portability across 6000+ cities globally.
• Inbound 13/1300/1800 Numbers Premium inbound number services including 13, 1300, and 1800 numbers for business customer service lines.
• 5G Mobile SIM Only Plans SIM-only 5G mobile plans on Telstra Wholesale network with data banking, up to 180GB data, unlimited calls, and fleet management options for business users.
• Voice Conferencing Audio conferencing solution accommodating up to 100 participants globally with geographical dial-in numbers in over 6000 cities and 24/7 support.
• Video Conferencing MS Teams video conferencing solution with hardware options for small to large rooms, including Yealink all-in-one MeetingBoard displays, up to 250 participant capacity.
• NBN Business Plans NBN TC4 business internet plans with unlimited data, speeds up to 2000/500Mbps on FTTP/HFC, 4G failover, and multi-carrier redundancy options.
• NBN Enterprise Ethernet Business fibre internet over NBN network with symmetrical speeds up to 10Gbps, High/Low CoS options, enhanced fault SLAs up to 4hr, and 99.95% availability SLA.
• Business Fibre Internet Premium high-performance business broadband up to 10Gbps with 99.95% uptime SLA, 4G mobile backup, rapid activation, and unlimited data on dedicated bandwidth.
• SD-WAN SD-WAN as-a-Service enabling multiple internet connections with intelligent routing, central management, security profiles distribution, and SASE options with Fortinet partnership.
• Cloud Firewall Cyber security threat protection using Fortinet next-generation firewalls with real-time threat updates, zero trust security, and unified threat management capabilities.
• Dark Web Monitoring Enterprise-grade dark web scanning and monitoring service that scours dark web 24/7 to identify stolen credentials and data, with real-time alerts.
• Managed IT Services Comprehensive managed IT services including IT support, infrastructure maintenance, cloud solutions, disaster recovery, network management, and cyber security delivered via OnPlatinum partnership.
• IPscape Contact Centre AI-powered cloud contact centre platform with omnichannel communications, intelligent IVR, call recording, analytics, fundraising tools, and native MS Teams integration.
• AI Scape Contact Centre Agentic AI contact centre solution featuring autonomous AI agents for intelligent automation, multi-channel deployment across Voice, SMS, Email, and Web Chat with pre-built use cases.
• Akixi CX Analytics for MS Teams Communication analytics for Microsoft Teams providing real-time dashboards, presence monitoring, queue analytics, and call cost tracking with ISO 27001 certification.
• CallCabinet Call Recording AI-powered call recording solution with conversation analytics, PCI DSS compliance, quality assurance automation, screen capture, and data sovereignty features for MS Teams.

Quantifiable outcome

• 97.5% of customers rate Next Telecom as 'good or excellent' as their telecoms service provider
• +3 more outcomes

Named customers17 records

Segments7 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration17 records

AI capability16 records

Feature10 records

Partnerships

Ten partnerships are on record, tiered core.

• CommsGroup Limited (ASX:CCG)coreOthersCommsGroup Limited is the parent company of Next Telecom, which is the national brand. CommsGroup is an ASX-listed entity (ASX:CCG). OnPlatinum, the managed IT services provider, is also part of the CommsGroup group.
• OnPlatinumcoreImplementation/ SI/ Consulting PartnerOnPlatinum is the managed IT services delivery partner for Next Telecom, providing IT infrastructure maintenance, network monitoring, cloud solutions, disaster recovery, business continuity, and cybersecurity services. OnPlatinum is part of the CommsGroup group.
• FortinetcoreTechnology or IntegrationAward-winning Fortinet partner providing next-generation cloud firewalls, cybersecurity threat protection, and SD-WAN solutions. FortiGate, FortiManager, FortiMonitor, and FortiCARE products are used in SD-WANaaS and cloud firewall offerings.
• MicrosoftcoreTechnology or IntegrationMicrosoft Gold Communications Partner. Next Telecom is certified for MS Teams Calling product delivery and deployment. Provides Direct Routing for Microsoft Teams, Teams Calling plans, call recording with analytics, call reporting, contact centre solutions, and video conferencing integrated with Microsoft Teams and Office 365.
• IPscapecoreTechnology or IntegrationIPscape provides the cloud contact centre platform used by Next Telecom. AI-powered omnichannel contact centre with real-time analytics, call recording, quality assurance, PCI payment tools, MS Teams and Salesforce integrations, and fundraising/collections tools.
• AI ScapecoreTechnology or IntegrationAI Scape provides agentic AI platform for Next Telecom's Contact Centre AI Scape solution. Pre-built use cases for intelligent automation including virtual receptionist, lead qualification, customer support, event confirmation, payment reminders, and FAQ management across voice, SMS, email, and web chat.
• CallCabinetcoreTechnology or IntegrationCallCabinet provides secure and compliant call recording with AI conversation analytics and quality assurance automation. Features include PCI DSS compliance, unlimited storage, screen capture, and customisable retention policies. Offered as part of Teams Calling and MS Teams recording solutions.
• AkixicoreTechnology or IntegrationAkixi provides CX Analytics for Microsoft Teams - real-time and historical call analytics with dashboards, presence monitoring, queue analytics, and operational optimisation. Next Telecom offers Akixi CX Analytics as part of its Teams Calling reporting suite.
• Telstra WholesalecoreTechnology or IntegrationNext Telecom's 5G mobile plans are delivered over Australia's largest Telstra Wholesale 5G network, providing over 98% population coverage.
• nbn (NBN Co)coreTechnology or IntegrationNBN Enterprise Ethernet and NBN TC4 business plans delivered over the nbn network. Next Telecom offers nbn Enterprise Ethernet (full fibre, symmetrical speeds up to 10Gbps) and standard TC4 plans across the entire nbn fixed line footprint.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Telstra Enterprise: Australia's incumbent carrier offering UCaaS, Teams calling, fibre, mobile and managed services across the full enterprise market. Overlaps Next Telecom across virtually every product line but at far greater scale and brand reach.
• TPG Telecom: Major Australian fixed-line and mobile carrier serving consumer and business customers with broadband and voice offerings. Overlaps Next Telecom's NBN, fibre and mobile SIM reselling focus in the Australian SMB/mid-market.
• Optus Business (Singtel): Major Australian incumbent providing unified communications, fibre, mobile and managed services to enterprise and government customers. Competes directly with Next Telecom in the same Australian mid-market and government segment.

Direct peers

• Macquarie Telecom: Australian mid-market and enterprise-focused cloud voice, data, mobile and managed services provider. Closely comparable to Next Telecom on product mix (cloud PBX, fibre, mobile, managed hosting) and customer segment (mid-market, government, enterprise).
• RingCentral: Global UCaaS leader offering cloud PBX, contact centre and Teams/voice integrations to mid-market and enterprise. Competes with Next Telecom's Cloud Business Phone and Teams Calling solutions, particularly for APAC-headquartered enterprises.
• Vocus Communications: Wholesale and enterprise fibre/network provider in Australia and New Zealand, also a Next Telecom wholesale partner. Directly comparable on enterprise fibre and managed WAN services to mid-market and government customers.
• 8x8: Global UCaaS and contact-centre-as-a-service provider with strong Microsoft Teams integration. Comparable to Next Telecom's combined voice + contact centre (IPscape / AI Scape) proposition for enterprise customers in Australia and the broader APAC region.
• Symbio Communications: Sydney-headquartered UCaaS and SIP trunking specialist serving Australian and Asian carriers and enterprises. Direct overlap with Next Telecom on SIP/voice connectivity and Teams operator offerings in the same regional market.
• Aussie Broadband Business: Australian telco with growing business fibre, NBN, mobile and voice offerings targeting SMB and mid-market. Highly comparable on NBN/fibre, mobile SIM and bundled business communications positioning.

Emerging players

• Microsoft Teams Phone System (Operator Connect): Microsoft's native Teams Phone platform including Operator Connect direct-routing programme. Comparable to Next Telecom's Microsoft Gold Communications Partner / Teams Calling business model as the upstream ecosystem that Next Telecom's proposition is layered onto.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/nexttelecom
• LinkedInlinkedin.com/company/next-telecom-pty-ltd
• Xx.com/nexttelecom

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Next Telecom