Together.ly
Together.ly is a UK-based communications software platform serving charities and care providers, offering telephone befriending, group telephone calls, and accessible video calls to reduce isolation among vulnerable and digitally excluded populations.
- Company typePrivate
- Founded-
- HeadquartersDoncaster, United Kingdom
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Together.ly does
Together.ly is a UK-based communications software platform operated by Progressive Voice Services Limited (Company No. 06884618), headquartered in Doncaster, England. The platform is purpose-built for charities and care providers to deliver remote social connection services to vulnerable and digitally excluded populations, including older adults, disabled people, and individuals experiencing isolation. The product suite comprises three core offerings — Telephone Befriending (one-to-one volunteer-to-service-user matching with hidden phone numbers and configurable call recording), Group Telephone Calls (landline-accessible group sessions designed to be as simple as answering a ringing phone, with facilitator controls for muting, reconnecting, and live monitoring), and Accessible Video Calls (download-free inclusive video conferencing with simplified interface and one-tap join/leave). These are unified within a single platform that includes contact management, scheduling, real-time call controls, impact reporting, and a REST API for CRM integration.
The technology stack is cloud-native, hosted on ISO 27001-certified infrastructure operated by Amazon Data Services Ireland, with data stored in UK/EU jurisdictions. The platform integrates with OpenAI for AI-powered safeguarding analysis (transcription processing, risk keyword detection, and conversational analysis) gated behind the Professional pricing tier, and maintains ISO 27001 and ISO 9001 certifications. Subprocessor disclosures also cover Google Workspace, Intercom, Stripe, Rollbar, Runpod, Slack, and Postmark.
Revenue is generated through tiered SaaS subscriptions billed annually, with three published tiers: Small Charity (up to 10 service users, reserved for charities with income under £500k), Professional (unlimited service users, AI conversational analysis, unlimited recording retention), and Custom (enterprise with API access, white-label branding, SLAs, priority support, and facilitator training). The go-to-market is sales-led, combining demo-driven direct sales with a 30-day self-serve free trial and a content-led demand generation programme (sector articles, case studies, weekly newsletter) across LinkedIn, Twitter, and Facebook. Distribution is direct via the company website, with a stated focus on UK charities and care providers and Data Processing Agreement coverage extending to the EEA and Switzerland.
Together.ly firmographics
Firmographics- Name
- Together.ly
- Legal name
- Progressive Voice Services Limited
- Website
- https://together.ly
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Together.ly is a UK-based communications software platform serving charities and care providers, offering telephone befriending, group telephone calls, and accessible video calls to reduce isolation among vulnerable and digitally excluded populations.
- Ownership category
- akta.pro rank
Together.ly industry classification
Industry- Product category
- Charity and Care Communications Software
- NAICS
- Telephone Call Centers (56142), Telephone Answering Services (561421)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)
- akta.pro primary industry
- Community/Group Chat Platforms (BPAMACAH)
- akta.pro secondary industry
- Push-to-Talk (PTT) & Walkie-Talkie Apps (BPAMACAI)
Keywords
Where Together.ly is headquartered
LocationHeadquarters
- HQ city
- Doncaster
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Together.ly business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- SaaS Subscription (Service User Tiers): Tiered subscription pricing based on number of service users. Plans include Small Charity (up to 10 service users, for charities with income under £500k), Professional (unlimited service users), and Custom (enterprise with API access, white-label, SLA). Billed annually with 15% savings vs monthly.
- Professional Services (Facilitator Training): Custom plan includes facilitator training as part of the package. Additional professional services likely available for implementation and training.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Small Charity: Up to 10 service users for smaller charities |
| Subscription | Annual | Professional: Unlimited service users for larger charities and care providers |
| Subscription | Annual | Custom: Enterprise-grade for organisations with specific requirements |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels8 records
Together.ly product offering
Product offeringCore offering
Together.ly is a communications software platform that helps UK charities and care providers reduce isolation by enabling remote social interaction. Its offering comprises three core services — Telephone Befriending, Group Telephone Calls, and Accessible Video Calls — delivered through a unified platform with contact management, scheduling, real-time call controls, AI-powered safeguarding analysis, impact reporting, and a REST API for CRM integration. The product is specifically engineered for vulnerable and digitally excluded populations, allowing participation via standard landline phones without internet, apps, or downloads.
Product overview
Together.ly is a communications software platform designed to reduce isolation through remote social connection, primarily serving charities and care providers. The product portfolio consists of three core communication services: Telephone Befriending (one-to-one volunteer-service user matching), Group Telephone Calls (group sessions via landline), and Accessible Video Calls (inclusive video conferencing). The unified platform includes contact management, scheduling, real-time call controls, AI-powered safeguarding analysis, and impact reporting. Three pricing tiers are offered: Small Charity (up to 10 users, basic features), Professional (unlimited users, AI analysis, unlimited recordings), and Custom (enterprise with API access and white label). All data is stored in UK-based ISO 27001 certified data centres.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- 6.6 billion spam/scam calls per year in UK affecting vulnerable populations
- +1 more outcomes
Companies that use Together.ly
Customer profileNamed customers5 records
Segments3 records
Ideal customer profiles2 records
Together.ly technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability4 records
Feature8 records
Together.ly partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Amazon Data Services Ireland LtdcoreCloud infrastructure provider and primary data storage provider. Handles cloud service hosting including storage of call recordings. Data Processing Agreement in place. Operates from ISO27001 certified data centres.
- OpenAI OpCo, LLCcoreAI analysis provider. Used to analyse data for identifying safeguarding risks and providing analytics and insights including recording transcription analysis.
Scale indicators3 records
Recent moves1 record
Expansion highlights6 records
Together.ly competitors and assessment
Company assessmentBroad incumbents
- Aircall: Cloud-based telephony and call-centre platform with CRM integrations and analytics. Operates at the same underlying telephony/SaaS layer as Together.ly but targets general SMBs rather than charity/care verticals and lacks accessibility/safeguarding specialisation.
- RingCentral: Established cloud communications platform offering voice, video and messaging for businesses. Competes with Together.ly at the underlying telephony/video technology layer but is not designed for vulnerable or digitally excluded users and lacks the safeguarding-first positioning.
- Nourish Care: UK care management software used by care homes and home-care providers for care planning and records. Operates in the same UK care-provider market with overlapping buyer personas, though Nourish is broader in scope and does not specialise in remote communication/befriending.
Direct peers
- CareLineLive: UK home-care management software with call monitoring, rostering, and client communication features. Comparable target market of UK domiciliary care agencies, though CareLineLive leans toward workforce management rather than befriending-style engagement.
- Birdie: UK-based SaaS platform for domiciliary care providers, including visit scheduling, care notes, and remote communication with clients. Direct overlap with Together.ly on serving home-care providers seeking to connect with isolated service users, though Birdie focuses more on operational care management than telephony-led befriending.
- Mobilise: UK platform connecting unpaid family carers with peer support communities and resources. Comparable mission of reducing isolation in vulnerable populations and serving UK caregiver audiences, with overlapping content/community and SaaS-style engagement.
- GrandPad: US-based simplified tablet and platform for older adults featuring one-tap video calling, photos and family contact. Comparable on the core insight that mainstream tools fail digitally excluded seniors; Together.ly delivers a similar outcome via telephony rather than hardware.
- Kraydel: UK-based connected-care platform delivering video calling, reminders and family connectivity to older adults via a simple set-top device. Closely comparable to Together.ly on combining accessible video with elderly isolation and family/caregiver workflows.
Emerging players
- Doro: Swedish company producing simplified mobile phones and care-focused communication services for seniors. Comparable end-user (older, digitally hesitant) and overlapping focus on accessible calling, but delivered through handsets rather than a SaaS platform.
- KOMP: Norwegian one-button screen/device enabling video calls and messages between families and seniors without needing internet skills. Similar accessibility-first philosophy, but delivers via dedicated hardware rather than a SaaS platform.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Together.ly social profiles
Digital presenceTogether.ly compliance and trust
Trust signalCompliance2 records
Together.ly financial estimates
Financial estimateRevenue estimate
Valuation estimate
Together.ly leadership team
Management profileNumber of profiles
Together.ly funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Together.ly M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Together.ly
What does Together.ly do?
Together.ly is a communications software platform that helps UK charities and care providers reduce isolation by enabling remote social interaction. Its offering comprises three core services — Telephone Befriending, Group Telephone Calls, and Accessible Video Calls — delivered through a unified platform with contact management, scheduling, real-time call controls, AI-powered safeguarding analysis, impact reporting, and a REST API for CRM integration. The product is specifically engineered for vulnerable and digitally excluded populations, allowing participation via standard landline phones without internet, apps, or downloads.
Is Together.ly a public or private company?
Together.ly is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Together.ly founded?
Together.ly was founded in -1. It employs 1 to 10 people.
Where is Together.ly based?
Together.ly is headquartered in Doncaster, United Kingdom, in the Europe region.
How does Together.ly make money?
Two revenue lines are on record. SaaS Subscription (Service User Tiers) is the primary driver. The others are professional Services (Facilitator Training).
Who are Together.ly's main competitors?
Broad incumbents on record are Aircall, RingCentral and Nourish Care. Direct peers are CareLineLive, Birdie, Mobilise, GrandPad and Kraydel. Emerging players are Doro and KOMP.
Does Together.ly have an API?
Yes. The Togetherly API provides a RESTful interface that enables secure programmatic access to the Togetherly platform, allowing integration with CRM or other services. The API offers endpoints for managing contacts (list, create, update, delete contacts), matches (list, create, delete befriending matches), sessions (manage individual group sessions), series (manage recurring group sessions), and activity (retrieve usage data with optional filters). Authentication is via API keys. Documentation and test harness available via Swagger. Developer documentation is at api.meetupcall.com/swagger.
What industry is Together.ly in?
Together.ly's product category is Charity and Care Communications Software. Its primary akta.pro industry code is BPAMACAH, Community/Group Chat Platforms, with a secondary code of BPAMACAI, Push-to-Talk (PTT) & Walkie-Talkie Apps. Its NAICS code is 56142 and its SIC code is 7370.