Trusted Technologies LLC

What Trusted Technologies LLC does

Trusted Technologies LLC is a privately held, founder-led Managed Service Provider (MSP) founded in 2004 and operating from offices in Brookfield, Connecticut and Little Falls, New York, serving small and medium businesses, K-12 school districts, nonprofit organizations, and residential customers across Fairfield County, CT and the Mohawk Valley, NY. The company delivers a unified portfolio of IT services built on conventional MSP infrastructure including Remote Monitoring and Management (RMM) software, a 24/7 Network Operations Center (NOC), Mobile Device Management (MDM), and cloud integration capabilities, supplemented by specialized Google Workspace and Chromebook management for K-12 environments.

Its product surface comprises core Managed IT Services (remote monitoring, help desk, 24/7 support, user training), Hardware & Software Services (servers, networks, multi-OS device support), Security & Data Protection (multi-layer backup, disaster recovery, PCI and HIPAA compliance, digital forensics, secure erasure), Cloud & Network Services (data and email migration, cloud management), Website Design and Maintenance (design, SEO, hosting, social media), VoIP Phone Systems (cloud-based with Salesforce and Microsoft Outlook integrations, marketed at 40% cost savings versus legacy systems), and dedicated K-12 and Residential Support lines.

Revenue is generated through monthly or quarterly recurring managed service subscriptions, project-based professional services, hardware and software resale, and VoIP subscription plans, with custom pricing tailored per engagement and discounted offerings for nonprofits. The go-to-market motion is direct and referral-driven, anchored by phone-based inside sales, remote assistance delivery via Screen Connect, local community presence in two states, and customer testimonials; the company claims calls answered in the first minute and 70% of tickets resolved on first contact. Trusted Technologies operates without disclosed external funding, parent company, or acquisition history, and lists no patents, awards, or formal partnerships in the available data.

Name

Trusted Technologies LLC

Legal name

Trusted Technologies LLC

Website

https://trustedtechsupport.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

1–10 employees

Short description

Trusted Technologies LLC is a privately held Managed Service Provider delivering managed IT, security, cloud, VoIP, and K-12 education technology services to SMBs, school districts, nonprofits, and residential customers across Connecticut and New York.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Systems Design and Related Services (54151), Educational Support Services (6117)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC) (EDAEAHAJ)

Keywords

• Managed IT services
• Cloud computing services
• Network security services
• VoIP communication systems
• K-12 education technology

Headquarters

HQ city

Brookfield

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Monthly/quarterly managed service contracts providing remote monitoring, help desk support, and technology management. Allows businesses to delegate IT operations on supplemental or full-scale basis with predictable monthly expenditures.
2. Professional Services: Hourly or project-based IT support, hardware installation, website development, user training, and technology consulting services.
3. Hardware and Software Sales: Sale of computers, servers, routers, firewalls, and related technology hardware along with software licensing.
4. VoIP Phone Services: Cloud-based phone system service with various calling plans, offering 40% savings over traditional phone systems. Includes feature-rich plans with fail-over, mobile integration, and hosted fax.
5. Cloud Services Management: Cloud migration, email migration, and ongoing cloud services management with world-wide distributed data centers.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Trusted Technologies LLC provides managed IT services for small and mid-sized businesses, K-12 schools, nonprofits, and residential customers in Connecticut and New York. Core offerings include managed IT support, cloud computing, VoIP, network security, backup and disaster recovery, and specialized K-12 education technology services delivered under recurring service agreements.

Product overview

Trusted Technologies LLC is a Managed Service Provider (MSP) offering a unified portfolio of IT services for businesses, educational institutions, and residential customers. The core offering is Managed IT Services providing 24/7 help desk support, remote monitoring and management (RMM), and network operations center (NOC). This core service is supplemented by specialized modules including Hardware & Software Services, VoIP Phone Systems (cloud-based with Salesforce/Microsoft Outlook integrations), Security & Data Protection (with PCI and HIPAA compliance support), Cloud & Network Services, Website Design and Maintenance (with SEO and social media services), and specialized K-12 Support for educational institutions. The company serves Fairfield County, Connecticut and Mohawk Valley, New York, and has provided pro bono IT services to charitable organizations. Remote support is delivered via Screen Connect for immediate client assistance.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Recurring outsourced IT support covering monitoring, helpdesk, patching, and day-to-day technology management for SMBs, schools, and nonprofits in Connecticut and New York.
• Cloud Computing Services Hosted cloud infrastructure, migration, and SaaS enablement for SMB, K-12, and nonprofit clients needing scalable off-premises environments.
• VoIP and Unified Communications Business telephone and unified communications systems delivered as a managed service for client telephony and collaboration needs.
• Network Security Services Cybersecurity and network protection services including monitoring, endpoint protection, and threat management for clients across the service area.
• Backup and Disaster Recovery Data backup and disaster recovery services designed to protect client systems and enable business continuity after incidents.
• K-12 Education Technology Services Specialized managed IT and education technology services for K-12 school districts, including classroom, device, and district network support tailored to school environments.
• Residential IT Support IT support services provided to residential customers in the Connecticut and New York service area as a smaller customer segment.

Quantifiable outcome

• 70% of tickets resolved on first contact
• +2 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature5 records

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Ntiva: Managed IT services provider delivering managed IT, cybersecurity, and cloud services to SMBs and mid-market clients, with a comparable recurring managed-services model and help desk orientation.
• Infracore: Managed IT services and IT support provider focused on SMB clients across multiple US regions, offering a similar suite of managed services, help desk, and cloud support as Trusted Technologies.
• CMIT Solutions: Franchise-managed IT services provider serving SMBs with managed IT, cybersecurity, and cloud support — a near-identical business model to Trusted Technologies' MSP offering for small businesses.
• Alliant Technology: Education-focused technology services company supporting K-12 schools with device management, networking, and managed IT services — directly comparable in K-12 specialization and service scope.
• ITConnexx: Regional managed IT services provider delivering outsourced IT support, cybersecurity, and cloud services to small and mid-sized organizations — directly comparable in scope and customer profile.
• Coranet Corp: Managed IT services and IT support firm offering managed IT, VoIP, and security services to SMB and enterprise customers, closely mirroring Trusted Technologies' bundled service stack.

Others

• ConnectWise: Provider of PSA, RMM, and cybersecurity software platforms purpose-built for MSPs — an ecosystem enabler and indirect competitor rather than a direct service provider, since products like this are typically used inside Trusted Technologies' own service delivery.

Broad incumbents

• SHI International: Large IT solutions provider offering hardware, software, and managed services to organizations of all sizes — competes broadly in the IT services space but as a much larger incumbent with a national footprint.
• CDW: Major IT solutions and services provider serving business, government, and education customers with hardware, software, and managed services — a broad incumbent competing in K-12 and SMB IT services.
• Kyndryl: Spun off from IBM, Kyndryl is a large-scale managed infrastructure services provider operating broadly across enterprise IT outsourcing — an incumbent with overlapping managed-IT capabilities but vastly greater scale.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/trusted-technologies-llc

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Trusted Technologies LLC