Halo
Halo Service Solutions is a UK-headquartered enterprise software company that operates a unified no-code platform combining ITSM, ESM, CSM, CRM, and PSA with embedded AI capabilities, serving 5,000+ organisations across 100+ countries through an all-inclusive per-agent subscription model.
- Company typePrivate
- Founded1994
- HeadquartersStowmarket, United Kingdom
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What Halo does
Halo (legal name: Halo Service Solutions) is a UK-headquartered, private enterprise software company founded in 1994 that operates a unified, no-code service management platform combining IT Service Management (ITSM), Enterprise Service Management (ESM), Customer Service Management (CSM), Customer Relationship Management (CRM), and Professional Services Automation (PSA) in a single product. The platform is built on a multi-tenant, API-centric architecture that supports ITIL-aligned service management workflows and offers 250+ native integrations with major enterprise systems including Microsoft, AWS, Azure, Google Workspace, and Salesforce. Embedded AI capabilities — branded as Halo AI — provide virtual agents, auto-summarisation, intent routing, priority prediction, sentiment analysis, suggested replies, and an Agent Builder, with a built-in OpenAI LLM connection included at no additional cost. Deployment options span cloud, private cloud, and on-premise, with security certifications including ISO 27001, SOC 2 Type II, FedRAMP, GDPR, Cyber Essentials Plus, IRAP, and HIPAA.
Halo monetises primarily through an all-inclusive per-agent SaaS subscription with no feature-tier paywalls, complemented by two industry-first commercial innovations: the $1M Forever Enterprise Package (a fixed annual price for ESM capabilities) and the ARR Milestones discount program (which reduces customer license fees as Halo reaches published ARR thresholds up to £1bn). The company sells through a hybrid go-to-market combining direct enterprise field sales, inside sales, a self-serve 30-day trial, a partner network of implementation partners and resellers, and an integration marketplace. Halo serves 5,000+ organisations across 100+ countries, with named enterprise customers spanning retail, managed services, financial services, gambling/entertainment, and government — including Betfred, AO, Chester Zoo, City of Edinburgh Council, TSG, Magna5, Aspire, and inlumi. The company has 251-500 employees and is privately held, with management publicly stating the company is not for sale.
Halo firmographics
Firmographics- Name
- Halo
- Legal name
- Halo Service Solutions
- Website
- https://usehalo.com
- Company type
- Private
- Founded year
- 1994
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Halo Service Solutions is a UK-headquartered enterprise software company that operates a unified no-code platform combining ITSM, ESM, CSM, CRM, and PSA with embedded AI capabilities, serving 5,000+ organisations across 100+ countries through an all-inclusive per-agent subscription model.
- Ownership category
- akta.pro rank
Halo industry classification
Industry- Product category
- Enterprise Service Management Software
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA)
- akta.pro secondary industry
- Multi-Cloud & Hybrid Cloud Enablement (BPAEACAK)
Keywords
Where Halo is headquartered
LocationHeadquarters
- HQ city
- Stowmarket
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Halo business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Enterprise Software Licenses (Subscription): SaaS subscription model with per-agent pricing. All-inclusive licensing includes ticketing, automation, AI, reporting, asset management, integrations, and SLA management without feature-tier paywalls.
- $1M Forever Enterprise Package: Flat-fee enterprise package offering ESM capabilities for a fixed $1M annual price, eliminating per-user expansion penalties and aligning vendor success with customer outcomes.
- ARR Milestones Program: Industry-first pricing program providing global license discounts when Halo reaches published ARR thresholds, starting at approximately £100m ARR with 5% reduction, compounding at each milestone up to £1bn.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | All-inclusive per-agent pricing |
| Other | Annual | $1M Forever Enterprise Package |
| Other | Annual | ARR Milestones Discount Program |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels5 records
Halo product offering
Product offeringCore offering
Halo is an enterprise-grade no-code, AI-enabled platform that unifies and automates service, project, customer, sales and asset workflows. The platform combines IT Service Management (ITSM), Enterprise Service Management (ESM), Customer Service Management (CSM), Customer Relationship Management (CRM) and Professional Services Automation (PSA) in a single all-inclusive subscription with embedded Halo AI, 250+ native integrations, ITIL-aligned processes, and deployment flexibility across cloud, private cloud and on-premise.
Product overview
Halo is a unified enterprise service management platform that combines ITSM, ESM, CSM, CRM, and PSA capabilities into a single all-inclusive product with transparent per-agent pricing. The platform is built around a core Halo Platform with embedded Halo AI capabilities, offering modules for Enterprise Service Management (ESM), IT Service Management (ITSM), Customer Service Management (CSM), Customer Relationship Management (CRM), and Managed Services/PSA. Additional products include the $1M Forever Enterprise Package for fixed-price enterprise deployments and the ARR Milestones pricing program. Key features include omnichannel ticketing, self-service portal, workflow automation, reporting & analytics (1,000+ reports), assets & CMDB, change management, problem management, and incident management. The platform offers 250+ native integrations and is deployed via Halo Cloud, Private Cloud, or On-Premise options.
Differentiator
Problem solved
Functional benefit
Brands
- HaloITSM: IT Service Management platform for enterprise IT teams
- HaloCRM
- HaloPSA
Products and services
- Halo Platform A unified enterprise service management platform combining ITSM, ESM, CSM, CRM and PSA capabilities in a single all-inclusive SaaS subscription with transparent per-agent pricing, ITIL-aligned workflows and embedded AI.
- HaloITSM IT Service Management product line for enterprise IT teams, delivering incident management, service request management, change management, problem management, knowledge management, service level management, asset management and CMDB capabilities.
- HaloCRM Customer Relationship Management product line for sales, marketing and service with pipeline management, lead scoring, marketing automation, sales forecasting, and campaign-to-revenue attribution.
- HaloPSA Professional Services Automation product for managed service providers, offering agreement management, timesheet tracking, billing automation, lead generation and ITIL-aligned service desk operations.
- Halo AI Integrated AI layer embedded across the Halo platform providing request triage, categorisation, summarisation, sentiment analysis, suggested replies, knowledge suggestions, workflow assistance, AI Agents (virtual and operations agents), Platform Intelligence that learns from platform data, and an Ability Library.
Quantifiable outcome
- Reduced audit preparation from days to 30 minutes at Chester Zoo
- +4 more outcomes
Companies that use Halo
Customer profileNamed customers8 records
Segments1 record
Ideal customer profiles3 records
Halo technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration99 records
AI capability7 records
Feature6 records
Halo partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core, flagship and minor.
- USTcoreUST expands its global enterprise platform portfolio with Halo partnership, integrating Halo's service management capabilities into UST's enterprise offerings.
- Scottish RugbyflagshipOfficial Enterprise Software Partner of Scottish Rugby, supporting rugby operations with service management.
- Loughborough SportminorPartnership to support student athletes at Loughborough University.
- Ipswich Town FCflagshipFront-of-shirt sponsor and partner, with community initiatives including Ed Sheeran collaborations and Building Suffolk's Future Together.
- RaynetcoreStrategic partnership for next-generation IT Service Management, combining Raynet's capabilities with Halo's platform.
- MozaicminorPartnership to deliver cost-optimised, future ready solutions through combined Mozaic and Halo capabilities.
- VirimacoreStrategic partnership to power next-gen ITOM and service mapping, integrating Virima's ITOM capabilities with Halo's service management.
- AT&TcoreIntegration of AT&T and Datagate into Halo's PSA platform for automated telecom quoting and billing.
- DXC TechnologycoreAlliance to offer low-code, AI-driven Service Management solutions to enterprise-grade organisations.
- McLaren RacingflagshipOfficial Technology Partner of McLaren Racing, bringing enterprise service management to F1 operations.
Scale indicators5 records
Recent moves8 records
Expansion highlights6 records
Halo competitors and assessment
Company assessmentDirect peers
- ConnectWise: ConnectWise is a PSA and RMM platform purpose-built for MSPs, covering ticketing, billing, agreement management and service desk. HaloPSA competes directly with ConnectWise for MSP operational workflows.
- ServiceNow: ServiceNow is the dominant enterprise ITSM/ESM platform serving large enterprises with ITIL-aligned workflows, AI agents, and a broad workflow portfolio. Halo directly competes with ServiceNow in ITSM, ESM and customer service workflows; inlumi's 30% cost reduction case shows Halo's positioning is to displace ServiceNow.
- Ivanti: Ivanti provides ITSM, IT asset management, and unified endpoint management for enterprises. Halo's ITSM, asset management and CMDB modules overlap with Ivanti's Neurons for ITSM offering in mid-market and enterprise segments.
- Freshworks (Freshservice): Freshworks Freshservice is a directly comparable ITSM and customer service SaaS targeting mid-market and enterprise buyers with per-agent pricing and integrated AI. Halo competes head-to-head with Freshservice in ITSM/CSM and similar all-inclusive pricing motion.
- Zendesk: Zendesk is a leading customer service and engagement platform with omnichannel ticketing, AI agents and workforce management. Halo's CSM module and omnichannel ticketing overlap directly with Zendesk's customer service suite.
- Atlassian (Jira Service Management): Jira Service Management is Atlassian's ITSM offering targeting engineering-adjacent IT teams with incident, change, and asset management. Halo competes with JSM for IT teams that need ITIL-aligned ITSM alongside service desk and asset workflows.
- BMC Helix: BMC Helix is an ITSM and digital workplace platform serving large enterprises with ITIL processes, AI service management and CMDB capabilities. Halo's ITSM and CMDB offering competes directly with BMC Helix in enterprise IT service management deals.
- Kaseya: Kaseya offers integrated IT management, RMM, security and PSA platforms for MSPs and IT teams. Halo competes with Kaseya's VSA and BMS products for MSP-centric service desk and PSA workflows.
Emerging players
- SysAid: SysAid is an ITSM platform with embedded AI for mid-market IT teams, offering service desk, asset management and workflow automation. SysAid is comparable to Halo's ITSM offering but with a narrower scope and smaller scale.
Broad incumbents
- Salesforce (Service Cloud / Slack): Salesforce is a broad CRM, customer service and workflow platform with Service Cloud, Field Service and Slack workflow capabilities. Halo's CRM and CSM modules overlap with Salesforce's service and CRM suite, though Salesforce operates as a wider portfolio incumbent.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks1 record
Key highlights7 records
Customer concentration
Halo social profiles
Digital presenceHalo compliance and trust
Trust signalCompliance7 records
Halo financial estimates
Financial estimateRevenue estimate
Valuation estimate
Halo leadership team
Management profileNumber of profiles
Profiles1 record
Halo funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Halo M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Halo
What does Halo do?
Halo is an enterprise-grade no-code, AI-enabled platform that unifies and automates service, project, customer, sales and asset workflows. The platform combines IT Service Management (ITSM), Enterprise Service Management (ESM), Customer Service Management (CSM), Customer Relationship Management (CRM) and Professional Services Automation (PSA) in a single all-inclusive subscription with embedded Halo AI, 250+ native integrations, ITIL-aligned processes, and deployment flexibility across cloud, private cloud and on-premise.
Is Halo a public or private company?
Halo is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Halo founded?
Halo was founded in 1994. It employs 251 to 500 people.
Where is Halo based?
Halo is headquartered in Stowmarket, United Kingdom, in the Europe region.
How does Halo make money?
Three revenue lines are on record. Enterprise Software Licenses (Subscription) is the primary driver. The others are $1M Forever Enterprise Package and ARR Milestones Program.
Who are Halo's main competitors?
Direct peers on record are ConnectWise, ServiceNow, Ivanti, Freshworks (Freshservice), Zendesk, Atlassian (Jira Service Management), BMC Helix and Kaseya. SysAid is listed as an emerging player. Salesforce (Service Cloud / Slack) is listed as a broad incumbent.
Does Halo have an API?
Yes. Halo offers an API-centric architecture that enables developers to build integrations and automate workflows. The platform includes sandbox environments for testing without touching production data, and supports bidirectional synchronisation with major CRM platforms. The API is described as standards-based with consistent, predictable and versioned documentation. Halo also includes a built-in OpenAI LLM connection at no extra cost, and customers can connect their chosen AI provider using their own API key. Developer documentation is at www.usehalo.com/integrations.
What industry is Halo in?
Halo's product category is Enterprise Service Management Software. Its primary akta.pro industry code is HDAEANAA, End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management), with a secondary code of BPAEACAK, Multi-Cloud & Hybrid Cloud Enablement. Its NAICS code is 5132 and its SIC code is 7372.