Moontalk
Moontalk is a Finnish cloud communications SaaS and telecom operator offering a proprietary mobile switchboard platform (Moontalk Mobile), AI call summarization (AIRI), and CRM/ERP integrations, serving SMB and mid-market customers across automotive, property, healthcare, and other verticals in Finland.
- Company typePrivate
- Founded1995
- HeadquartersOulu, Finland
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Moontalk does
Moontalk Oy is a Finnish cloud communications and SaaS company that operates both a proprietary mobile switchboard platform and a telecom operator service, headquartered in Oulu with regional offices in Espoo and Turku. The platform centers on Moontalk Mobile, a cloud-based mobile PBX delivered as iOS and Android apps that provides real-time call routing, IVR menus, queue management, availability controls, call logging, and CRM/ERP integrations, supplemented by the my.moontalk browser-based admin portal and the Moontalk AIRI AI add-on for call transcription and summarization. The company was founded in 1995 as Musta-Pekka Oy (an Apple reseller and IT consultancy), pivoted to operator services around 2010, transformed into a SaaS business in 2020, and became a wholly-owned subsidiary of Elisa Corporation in 2024 while retaining independent brand and operations; as part of the Elisa Group it also distributes Elisa Ring as a broader customer-service solution.
Moontalk generates revenue primarily through recurring SaaS subscriptions for Moontalk Mobile and add-ons, with tiered monthly fees per call number (35-300 EUR/month across six volume bands), per-transaction service-change fees (typically 4.90 EUR per modification), and professional services billed at 120 EUR/hour. It serves Finnish SMBs and mid-market enterprises across at least ten vertical segments — automotive, property management, healthcare and pharmacy, construction, electrical and HVAC, food industry, transport and logistics, accounting, IT and consulting, and industrial — using a sales-led go-to-market with industry-specialized account managers based in Oulu and Espoo. Disclosed customer logos span small businesses (RS Huolto, Biketaxi, Vaajakosken Apteekki) through mid-market (Tilitoimisto Mandaatti, Täsmä Työterveys, Oiva Isännöinti at ~40M EUR revenue) to enterprises (Bilia, Vitec Hotellinx, DLA Piper Finland), with deep integrations into Finnish vertical ERPs (Vitec AutoFutur, Koho Sales, Advectus, Automaster, Solteq) and global CRMs (Salesforce, HubSpot, Pipedrive, Zendesk, Freshdesk, Microsoft Dynamics).
The company employs approximately 83 people, recorded 11.7 million EUR in revenue in its most recent fiscal period, and grew Moontalk Mobile users by roughly 30% (around 6,000 added users) in 2025; its technology is built around proprietary GSM-based call-data processing hosted in Finnish/EU data centers, with an API-first architecture supporting both DIY customer integrations and partner-led deployments via iPaaS providers such as Frends (Cinia).
Moontalk firmographics
Firmographics- Name
- Moontalk
- Legal name
- Moontalk Oy
- Website
- https://moontalk.com
- Company type
- Private
- Founded year
- 1995
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Moontalk is a Finnish cloud communications SaaS and telecom operator offering a proprietary mobile switchboard platform (Moontalk Mobile), AI call summarization (AIRI), and CRM/ERP integrations, serving SMB and mid-market customers across automotive, property, healthcare, and other verticals in Finland.
- Ownership category
- akta.pro rank
Moontalk industry classification
Industry- Product category
- Cloud Communications / Unified Communications as a Service (UCaaS)
- NAICS
- Wired and Wireless Telecommunications (except Satellite) (5171)
- SIC
- Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
- akta.pro secondary industries
- Business Messaging & Team Collaboration (HDAIAHAE), Enterprise/Team Messaging (BPAMACAB)
Keywords
Where Moontalk is headquartered
LocationHeadquarters
- HQ city
- Oulu
- HQ country
- Finland
- HQ region
- Europe
Offices3 records
Markets served
Moontalk business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Communication Platform Subscription: Moontalk generates revenue primarily through subscription/SaaS fees for its communication platform services including Moontalk Mobile, my.moontalk, and Moontalk AIRI. The company operates as both a SaaS provider and a telecom operator, with recurring subscription revenue from businesses.
- Per-User / Call Number Fees: Monthly fees are charged per active call number (kutsunumero) based on volume tiers. Additional per-transaction fees apply for service changes such as connection setup, user additions/removals, queue changes, and SIM modifications. Professional services for larger custom projects are billed at 120 EUR/hour.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Per-transaction service changes |
| Subscription | Monthly | Monthly call number subscription (calling numbers) |
| Subscription | Pay-as-you-go | Custom / professional services |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
Moontalk product offering
Product offeringCore offering
Moontalk provides a cloud-based mobile switchboard platform (Moontalk Mobile) for Finnish businesses, enabling real-time call routing, caller identification, queue management, and CRM/ERP integration from smartphones. Its modular ecosystem includes Moontalk AIRI for AI-powered call transcription and summarization, my.moontalk for browser-based administration, and a comprehensive API for integration with major business systems. The company also distributes Elisa Ring, a customer service telephony solution, as part of the Elisa Group.
Product overview
Moontalk offers a modular cloud communications platform built around a proprietary mobile switchboard technology. The core product is Moontalk Mobile — a cloud-based mobile PBX that runs as a smartphone app (iOS/Android) and provides real-time call routing, IVR, queue management, availability controls, and reporting. Two add-on modules layer on top: Moontalk AIRI (AI-powered call transcription and summarization) and my.moontalk (web-based admin portal for user and queue management). As part of the Elisa Group, Moontalk also distributes Elisa Ring — a broader, easier-to-deploy customer service solution. The entire platform is API-first, supporting integrations with major CRM and ERP systems (Salesforce, HubSpot, Pipedrive, Zendesk, Freshdesk, Koho Sales, Power BI, Vitec AutoFutur, and others).
Differentiator
Problem solved
Functional benefit
Brands
- Moontalk Mobile: Mobile switchboard and communication solution bringing full control of company call traffic to smartphones with call routing, availability management, and real-time tracking.
- Moontalk AIRI
- my.moontalk
- Elisa Ring
Products and services
- Moontalk Mobile Cloud-based mobile PBX / smartphone switchboard app for iOS and Android that provides real-time call routing, caller identification, queue management, IVR menus, call forwarding, vacation responder, callback options, call logs, and a real-time reporting dashboard for Finnish businesses.
- Moontalk AIRI AI-powered call intelligence add-on that transcribes phone calls and generates natural language summaries including title, conversation summary, and agreed action points. Summaries are accessible within the Moontalk Mobile app and can be pushed to CRM systems via a dedicated AIRI API.
- my.moontalk Browser-based administration portal that enables organizations to manage their Moontalk service environment independently, including user license management, call queues, time-based routing, opening hours, announcements, IVR menus, and GDPR-compliant call recordings.
- Elisa Ring Flexible, easy-to-deploy call and customer service solution for companies of all sizes, distributed by Moontalk within the Elisa Group ecosystem. Users control their own availability settings; brings switchboard and customer service together into a single solution.
Quantifiable outcome
- +30% user growth in 2025, adding approximately 6,000 users
- +2 more outcomes
Companies that use Moontalk
Customer profileNamed customers10 records
Segments9 records
Ideal customer profiles7 records
Moontalk technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration20 records
AI capability4 records
Feature4 records
Moontalk partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core.
- SalesforcecoreCRM integration partner. Moontalk's platform integrates with Salesforce CRM, enabling automatic call logging, caller identification, and Moontalk AIRI call summaries to be transferred to Salesforce customer records. The integration is published on Salesforce AppExchange.
- HubSpotcoreCRM integration partner. Moontalk integrates with HubSpot CRM for automatic call data transfer and customer information display during calls.
- Microsoft DynamicscoreERP integration partner enabling Moontalk call data to flow into Microsoft Dynamics business applications for billing and administration.
- Koho SalescoreFinnish sales and CRM system integration. Moontalk integrates with Koho Sales for automated call ticket creation and customer record enrichment, used by customers including Vitec Hotellinx and Tilitoimisto Mandaatti.
- Vitec AutoFuturcoreFinnish automotive ERP integration. Moontalk Mobile integrated with Vitec AutoFutur enables automatic customer and vehicle data (make, model, registration) to appear on service advisor's phone during incoming calls. Used by RS Huolto and available for KoneFutur as well.
- Vitec HotellinxcoreFinnish hospitality ERP integration. Moontalk integrates with Vitec Hotellinx (hotel and restaurant management software) for automated ticketing from calls into the Koho Sales system.
- AdvectuscoreAutomotive DMS integration partner. Advectus DMS (Oracle NetSuite-based automotive ERP) is integrated with Moontalk Mobile, enabling Bilia to manage call traffic and customer data within their dealership management system.
- Frends (Cinia)coreIntegration platform partner. Frends iPaaS (modern integration platform) is used to implement integrations between Moontalk Mobile and customer systems, notably for Bilia's auto dealership transformation project.
Scale indicators3 records
Recent moves10 records
Expansion highlights5 records
Moontalk competitors and assessment
Company assessmentBroad incumbents
- 8x8: Global UCaaS and contact center vendor with cloud voice, video, and CPaaS offerings. Overlaps with Moontalk's mobile PBX category but operates at enterprise scale across multiple geographies with broader product portfolio.
- RingCentral: Global cloud UCaaS incumbent offering voice, messaging, video, and contact center as a SaaS suite. Competes with Moontalk Mobile in the broader cloud-PBX category but targets larger customers and offers a much wider feature set.
- Vonage (Ericsson): Cloud communications platform (now part of Ericsson) offering UCaaS, CCaaS, and CPaaS APIs. Comparable on the cloud-PBX layer and on API-driven integrations, though at substantially larger scale and with broader telecom-carrier backing.
- Telia Company: Nordic and Baltic telecom incumbent offering business mobile, fixed voice, and UCaaS services across Finland, Sweden, Norway, and the Baltics. Comparable on the telecom-operator dimension and on cloud PBX delivered to enterprise customers in the Nordic region.
- Zoom Phone: Cloud PBX from Zoom, sold standalone or bundled with Zoom Workplace. Adjacent competitor to Moontalk in cloud voice, particularly for SMBs and mid-market adopting Zoom for video conferencing first.
- Microsoft Teams Phone: Cloud telephony bundled into Microsoft Teams / Microsoft 365, used by many Finnish enterprises. Competes with Moontalk Mobile on cloud PBX functionality but as part of a much broader productivity and collaboration suite.
Regional players
- DNA Oyj: Major Finnish telecom operator providing business mobile and fixed-line services plus cloud communications solutions to Finnish enterprises. Regional competitor to Moontalk's telecom-operator side, particularly for larger accounts that prefer bundled carrier contracts.
Direct peers
- Puzzel: Nordic-born cloud contact center and communications platform serving European mid-market and enterprise. Comparable to Moontalk in cloud telephony core, with stronger presence in contact-center workflows and broader European footprint.
- Telavox: Swedish/Nordic cloud-based PBX and UCaaS provider serving SMB and mid-market with mobile-first switchboards. Closest geographic and product peer to Moontalk — both target Nordic field-services and SMBs with mobile app-centric switchboards and vertical integrations.
- Aircall: Cloud-based phone system and call center platform for SMBs and mid-market, with deep CRM integrations (Salesforce, HubSpot, Zendesk). Directly comparable to Moontalk's mobile-PBX + CRM integration value proposition, though Aircall is US/Europe-wide and English-first.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Moontalk social profiles
Digital presenceMoontalk financial estimates
Financial estimateRevenue estimate
Valuation estimate
Moontalk leadership team
Management profileNumber of profiles
Profiles23 records
Moontalk funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Moontalk M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Moontalk
What does Moontalk do?
Moontalk provides a cloud-based mobile switchboard platform (Moontalk Mobile) for Finnish businesses, enabling real-time call routing, caller identification, queue management, and CRM/ERP integration from smartphones. Its modular ecosystem includes Moontalk AIRI for AI-powered call transcription and summarization, my.moontalk for browser-based administration, and a comprehensive API for integration with major business systems. The company also distributes Elisa Ring, a customer service telephony solution, as part of the Elisa Group.
Is Moontalk a public or private company?
Moontalk is a private company. It is classified as corporate owned and is currently operating.
When was Moontalk founded?
Moontalk was founded in 1995. It employs 11 to 50 people.
Where is Moontalk based?
Moontalk is headquartered in Oulu, Finland, in the Europe region.
How does Moontalk make money?
Two revenue lines are on record. SaaS Communication Platform Subscription is the primary driver. The others are per-User / Call Number Fees.
Who are Moontalk's main competitors?
Broad incumbents on record are 8x8, RingCentral, Vonage (Ericsson), Telia Company, Zoom Phone and Microsoft Teams Phone. DNA Oyj is listed as a regional player. Direct peers are Puzzel, Telavox and Aircall.
Does Moontalk have an API?
Yes. Moontalk offers a comprehensive public API that enables real-time call data integration. Call data (call records, logs, routing data) can be pushed to external systems. Integration types scale from lightweight API-based connections to deep automation. Two distinct API surfaces are documented: (1) the core Moontalk API for call data routing, availability management, and CRM/ERP data exchange; (2) the Moontalk AIRI API, which sends AI-generated call summaries to backend systems, automatically matching summaries to customer records by phone number, with manual sending also supported. Integration implementation options include DIY (customer self-service via Moontalk API) and Partner-led (external partner implements using Moontalk API).
What industry is Moontalk in?
Moontalk's product category is Cloud Communications / Unified Communications as a Service (UCaaS). Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony, with a secondary code of HDAIAHAE, Business Messaging & Team Collaboration. Its NAICS code is 5171 and its SIC code is 7385.