What Taptouch Software does

Founded in 2017 and operating under the legal entity Ivida Smart Technologies Pty Ltd (ABN 85 606 267 770), TapTouch Software provides a cloud-based point-of-sale platform for hospitality and retail businesses. The platform unifies ordering across in-house dining, online, delivery platforms, QR code, and self-service kiosks into a single dashboard, and serves over 4,000 venues across Australia, the UK, New Zealand, and the Netherlands. The company is headquartered in Melbourne with regional offices in Sydney, Brisbane, Cambridge (UK), and Delfgauw (Netherlands), and operates with a workforce of 51-100 employees. The customer base spans dine-in restaurants, quick-service restaurants, cafes, pubs and bars, hotels, multi-location hospitality operators, and small-format retailers including grocery, liquor, and specialty food stores.

The technology stack is a modular cloud-Android POS system with offline-mode operation, real-time multi-channel synchronisation, and centralized multi-location management. Core modules include Kitchen Display System, AI-powered inventory management, staff management with role-based permissions and multi-language interface, real-time reporting dashboards, loyalty programs with digital wallet integration, and built-in payment processing via Tap to Pay. The company sells bundled hardware (T11 tablet POS, D53 dual-screen POS, K23 self-ordering kiosk) alongside software, and integrates with delivery platforms (Uber Eats, DoorDash, Hungry Panda), accounting (Xero), payments (Tyro), reservations (OpenTable), and gaming systems (Aristocrat). The company holds registered trademarks for TapTouch, Ivida, Intouch, and TT-Pay.

TapTouch generates revenue through tiered monthly subscriptions (Free Start Plan at $0, Smart Growth Plan at $69+GST/month, Pro Power Plan at $165+GST/month), hardware sales with optional extended warranty, professional services ($160/hour remote, $240/hour onsite), and transaction processing fees. The company runs a hybrid go-to-market combining product-led growth via the freemium model with self-service onboarding, inside sales for expert consultations and demos, and field sales targeting multi-location enterprise operators. Distribution includes direct sales, self-serve digital acquisition, an affiliate/partner program, and regional offices providing on-site service across four markets.

Name

Taptouch Software

Legal name

Ivida Smart Technologies Pty Ltd

Website

https://taptouchpos.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

TapTouch Software provides cloud-based POS platforms, hardware bundles, and integrated ordering tools for hospitality and retail businesses, serving over 4,000 venues across Australia, the UK, New Zealand, and the Netherlands with payments, inventory, loyalty, and delivery integrations.

Ownership category

akta.pro rank

Product category

Point of Sale Software

NAICS

Software Publishers (5132)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Mobile Ordering, POS & Campus Dining Technology (EDALADAN)

akta.pro secondary industries

Mobile POS (mPOS) Devices & Handheld Terminals (HDACAKAB), mPOS & SoftPOS (Tap-to-Phone) Solutions (FSAMADAB)

Keywords

• Cloud-based POS software
• Hospitality point of sale
• Retail point of sale
• Multi-location POS platform
• POS hardware bundles

Headquarters

HQ city

City Of Sydney

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Software Subscription Plans: Monthly recurring subscription revenue from three tiered software plans: Free Start Plan ($0), Smart Growth Plan ($69/month), and Pro Power Plan ($165/month). Plans differentiate by features, terminal count, and management capabilities for single vs multi-location businesses.
2. Hardware Sales: Sale of POS hardware including T11 tablet POS, D53 dual-screen POS, self-ordering kiosks, kitchen displays, receipt printers, scanners, and accessories. Hardware comes with 1-year standard warranty and optional extended warranty plans.
3. Professional Services: Initial system setup, configuration, training, and ongoing technical support services. Standard setup includes backoffice and POS software setup, online shop configuration. Remote support free for first month with software setup purchase, then charged at $160/hour remotely or $240/hour for onsite service.
4. Transaction Processing: Payment processing fees integrated into the platform. One customer testimonial mentions saving more than $500 per month on transaction fees compared to Square, indicating competitive flat-rate or percentage-based processing fees.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

TapTouch Software develops and sells a cloud-based, Android-powered POS platform for hospitality and retail businesses. Its offering combines software modules for point of sale, kitchen display, QR and kiosk ordering, online ordering, delivery platform integration, loyalty, inventory, staff management, and reporting, alongside proprietary POS hardware (tablets, dual-screen terminals, and self-ordering kiosks).

Product overview

TapTouch POS is an all-in-one point of sale platform combining hospitality and retail POS systems with modular add-ons. The core TapTouch POS Platform serves as the unified system, with dedicated Hospitality POS and Retail POS modules. Additional modules include Online Ordering, QR Ordering, Self-Ordering Kiosk, Kitchen Display System, Staff Management, Inventory Management, Reports & Insights, Loyalty Program, Advance Promotions & Marketing, and Tap to Pay. Hardware offerings include T11 Tablet POS (11-inch), D53 Dual Screens POS (15.6"+10.1"), and K23 Premium Kiosk (21.5"). Software is available in three tiers: Free Start Plan ($0/month), Smart Growth Plan ($69/month), and Pro Power Plan ($165/month).

Differentiator

Problem solved

Functional benefit

Brands

• TT-Pay: Payment solution brand referenced in company branding alongside Taptouch name
• Intouch

Products and services

• TapTouch POS Platform All-in-one cloud-based point of sale platform combining hospitality and retail POS capabilities with integrated ordering, payments, inventory, staff management, and analytics in a single system.
• Hospitality POS Vertical POS system designed for hospitality venues including dine-in, quick service, takeaway, café, pub and bar, hotel, and multi-location restaurants.
• Retail POS Vertical POS system for retail operations including grocery, convenience, liquor, toy/gift/pet, fruit and vegetable, fish/butcher, bakery and deli, and multi-location retail stores.
• T11 Tablet POS 11-inch detachable tablet POS hardware solution, budget-friendly for startups and small businesses.
• D53 Dual Screens POS 15.6-inch plus 10.1-inch dual screen POS terminal with pro-grade interface and managed OS; customer-facing screen displays visual menu for direct ordering.
• K23 Premium Kiosk 21.5-inch self-ordering kiosk with smart upselling capabilities and weatherproof design for high-traffic environments.

Quantifiable outcome

• 42% faster order processing times during peak hours
• +4 more outcomes

Named customers14 records

Segments2 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability2 records

Feature10 records

Partnerships

Seven partnerships are on record, tiered key, specialized, core and supporting.

• TyrokeyTechnology or Integration · 1 January 2024Tap to Pay launch partner for seamless payment transactions. Tyro integration enables contactless payment acceptance at point of sale.
• AristocratspecializedStrategic or Co-development Partner · 1 January 2024Strategic partnership to upgrade gaming systems in clubs. Integration enhances hospitality venue management with gaming functionality.
• Hungry PandacoreStrategic or Co-development Partner · 1 January 2023Strategy partner for delivery expansion, particularly targeting Chinese food delivery market. Direct integration allows unified order management through TapTouch POS.
• Uber EatscoreStrategic or Co-development Partner · 1 January 2022Strategy partner enabling seamless delivery integration. Orders from Uber Eats flow directly into TapTouch POS system, eliminating manual entry and ensuring real-time menu synchronization across platforms.
• DoorDashcoreStrategic or Co-development Partner · 1 January 2022Strategic delivery partner with driver integration. Orders flow seamlessly into POS system with automated routing to kitchen display.
• XerokeyTechnology or IntegrationFinancial platform integration for seamless accounting. Sales data and financial reports sync directly with Xero for automated bookkeeping.
• OpenTablesupportingTechnology or IntegrationReservation and booking platform integration for hospitality venues. Enables table reservation management and waitlist handling.

Scale indicators6 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• Clover (Fiserv): Clover is a widely deployed SMB POS and payments platform serving retail and food-service merchants with hardware-terminal-based solutions — competing head-to-head with TapTouch in the SMB segment, especially via its bank-ISO distribution channel.
• TouchBistro: TouchBistro provides iPad-based POS for restaurants with table management, ordering, payments, and reporting — a close direct competitor in the hospitality POS segment TapTouch targets, particularly for cafes, bars, and full-service restaurants.
• Toast: Toast is a leading restaurant-specific POS platform with integrated payments, online ordering, KDS, and loyalty — directly comparable to TapTouch's hospitality module on product functionality, target customer (restaurants/QSR), and bundled hardware-and-software model.
• Lightspeed Commerce: Lightspeed offers dedicated POS solutions for retail and hospitality verticals with multi-location management, inventory, and analytics — closely mirroring TapTouch's core feature set and serving a similar SMB-to-mid-market customer base across multiple geographies.
• Square (Block): Square is the dominant SMB POS and payments platform globally, including for restaurants and retail. It is TapTouch's most directly comparable competitor and is explicitly cited in customer testimonials as the displaced incumbent (e.g., Broaster saving $500+/month in transaction fees by switching from Square to TapTouch).
• Revel Systems: Revel provides cloud-based POS with integrated payments, inventory, and multi-location management for restaurants and retail — a comparable iPad/cloud POS competitor serving similar SMB-to-mid-market hospitality and retail verticals.
• Zettle by PayPal: Zettle (PayPal's POS brand) provides mobile and countertop POS hardware with integrated card payments for SMB retailers, cafes, and hospitality venues — directly overlapping TapTouch on the SMB POS-and-payments value proposition, particularly in European markets TapTouch is expanding into.

Broad incumbents

• Shopify POS: Shopify POS extends Shopify's commerce platform into in-person selling for retail merchants. It overlaps TapTouch on retail POS, integrated payments, and multi-location inventory, but as part of Shopify's much broader e-commerce platform rather than a hospitality-focused specialist.
• Oracle Micros (Oracle Food and Beverage): Oracle's Food and Beverage (formerly Micros) suite serves hotels, restaurants, and hospitality venues with POS, inventory, and labor management. It is a broad incumbent competing at the enterprise/hospitality end of the market TapTouch is moving up into with its Pro Power Plan and multi-location modules.

Others

• Tyro Payments: Tyro is an Australian payment and EFTPOS provider and TapTouch's named Tap-to-Pay launch partner (2024). It is an ecosystem enabler/integrator rather than a direct POS competitor, but its integrated payment rails are central to TapTouch's merchant value proposition.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Taptouch Software