What Sword Intelligence does

Sword Intelligence is a privately held AI platform company, spun out of Sword Health in 2025 as a standalone division, that sells agentic AI Care Managers to healthcare providers, payors, and national health systems. Its core product is a unified Clinical Intelligence layer trained on 14M+ care interactions and augmented by 85K+ physician hours, which powers autonomous agents that run 24/7 across voice, text, chat, and email to handle clinical triage, no-show and waiting-list reduction, population health campaigns, surgery prehab and rehab, and readmission prevention. The agents operate as an interoperability layer — connecting to Epic, Cerner, MEDITECH, athenahealth, and eight other EHR/practice-management systems via FHIR and HL7, and using computer-vision-driven browser agents to navigate legacy portals without open APIs — so deployments do not require rip-and-replace of existing infrastructure. Sword Intelligence holds MDR Class IIa, FDA Class 2, MHRA Class I & IIa, Health Canada, ISO 13485, ISO 27001, SOC 2, HITRUST, HIPAA, GDPR, NHS DTAC, and NHS DCB0129/0160 certifications, and is backed by 50 granted patents, 58 clinical papers, and an evidence-informed Sword Academy content library.

The company makes money via quote-based annual enterprise SaaS subscriptions priced against patient population, care episodes, or organizational size, with a reference contract value signaled by outcomes such as a 5.2x ROI, £405K saved for one NHS Trust in three months, and £250 saved per patient versus face-to-face prehabilitation. Go-to-market is enterprise field sales and event-driven demand generation, leveraging NHS procurement frameworks, government health-ministry engagement, and a case-study-driven marketing motion. Named customers include the Hellenic Republic Ministry of Health (10M+ citizens served via national line 1566), NHS Cheshire and Merseyside ICB (2.7M patients across 17 Trusts), NHS Black Country ICB, South Tees NHS Foundation Trust, North East London Health & Care Partnership, and St Helens and Knowsley Teaching Hospitals NHS Trust; the company also retains Surgery Hero as a wholly-owned subsidiary that contributed the prehabilitation clinical protocols now embedded in the platform.

Name

Sword Intelligence

Legal name

Sword Intelligence, Inc.

Website

https://intelligence.sword.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Sword Intelligence, spun out of Sword Health in 2025, sells agentic AI Care Managers — trained on 14M+ care interactions — to healthcare providers, payors, and national health systems for triage, no-show reduction, population health, surgical prehab, and readmission prevention.

Ownership category

akta.pro rank

Product category

Healthcare AI Operations Platform

NAICS

Computer Systems Design Services (541512), Other Computer Related Services (541519), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG)

akta.pro secondary industries

AI Governance, Risk & Compliance (GRC) Platforms (HDAAAMAA), Regulatory Readiness & Audit Automation (e.g., EU AI Act, NIST AI RMF, ISO/IEC 42001) (HDAAAMAE)

Keywords

• Clinical AI platform
• Healthcare operations automation
• Agentic AI care management
• Triage and care orchestration
• Surgical prehabilitation software

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. AI Care Management Platform Subscription: Subscription-based SaaS platform licensing AI Care Managers for healthcare operations. Pricing likely based on patient volume, care episodes, or organizational size. Deployed as interoperability layer connecting to existing EHR and operational systems.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Sword Intelligence provides an agentic AI platform of AI Care Managers that autonomously run healthcare operations for providers, payors, and national health systems. The platform delivers six core solutions — Clinical Triage, No-Show & Waiting List Reduction, Population Health Campaigns, Surgery Prehab and Rehab, Readmission Prevention, and Care Orchestration — deployed as an interoperability layer over existing EHR and scheduling systems. It is sold as enterprise subscription software to regulated healthcare organizations.

Product overview

Sword Intelligence is an AI-powered clinical intelligence platform that deploys agentic AI Care Managers for healthcare operations. The platform operates as a modular system with five integrated solutions: Clinical Triage (certified AI that guides patients to appropriate care), No-Show & Waiting List Reduction (fills cancellations and manages waitlists), Population Health Campaigns (proactive care gap closure), Surgery Prehab and Rehab (pre-surgical preparation and post-op recovery), and Readmission Prevention (post-discharge care continuity). The platform is built on a unified Clinical Intelligence layer that processes 14M+ care interactions, governed by medical certifications including MDR Class IIa, with 85K+ physician hours invested. AI Care Managers operate autonomously across voice, text, chat, and email channels, connecting to existing EHR systems via FHIR APIs and HL7 messaging, with browser agents capable of navigating legacy portals without open APIs. The system maintains human oversight through qualified Prehabilitation Specialists and clinical teams, ensuring compliance with healthcare regulations while automating operational workflows.

Differentiator

Problem solved

Functional benefit

Products and services

• Clinical Triage AI-powered triage system that guides every patient to the right care level 24/7 across voice, text, chat, and email. Certified for clinical use, trained on 14M+ real triage interactions, operates with human-in-the-loop oversight. Sold to healthcare providers, national health systems, and payors.
• No-Show & Waiting List Reduction AI solution that fills no-shows and moves waiting lists by predicting cancellations, adapting outreach to risk scores, handling scheduling, and integrating with EHRs in real-time. Guarantees 15% DNA reduction and achieves 69% autonomous appointment confirmation rate. Sold to healthcare providers and health systems.
• Population Health Campaigns AI-driven campaigns that close population care gaps proactively by scanning population data, adapting to patient responsiveness, managing cross-clinic scheduling, and handling screenings, vaccinations, and medication adherence. Sold to healthcare providers, payors, and national health systems.
• Surgery Prehab and Rehab Surgical readiness program that turns waiting lists into preparation lists, identifies high-risk elective patients, delivers personalized prehabilitation at scale, and provides multichannel post-op recovery support. Achieves 72% reduction in surgical complications and 83% reduction in post-op pulmonary complications. Sold to healthcare providers and national health systems.
• Readmission Prevention AI care coordination that reduces hospital readmissions through end-to-end automated care pathways, hyper-personalized post-discharge journeys, and escalation of urgent cases to appropriate care teams. Delivers up to 34% reduction in 30-day readmissions. Sold to healthcare providers and payors.
• Care Orchestration AI-powered coordination layer connecting patients with existing healthcare infrastructure. Automates administrative workflows, coordinates across care teams, and provides real-time operational dashboards with configurable monitoring and anomaly detection. Sold to healthcare providers, payors, and national health systems.

Quantifiable outcome

• 72% reduction in surgical complications
• +13 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability10 records

Feature9 records

Partnerships

14 partnerships are on record, tiered core and supporting.

• EpiccoreTechnology or IntegrationEHR integration partner enabling real-time data exchange and care coordination with Epic electronic health record systems deployed across major healthcare providers.
• CernercoreTechnology or IntegrationEHR integration partner for Cerner Millennium platform connectivity enabling bidirectional data exchange for care orchestration workflows.
• athenahealthcoreTechnology or IntegrationEHR integration partner providing cloud-based connectivity for athenahealth users seeking AI-powered care operations.
• MEDITECHcoreTechnology or IntegrationEHR integration partner for MEDITECH Expanse platform enabling care coordination and patient engagement automation.
• AdvancedMDsupportingTechnology or IntegrationEHR integration partner for independent practices and ambulatory care centers using AdvancedMD practice management.
• ElationsupportingTechnology or IntegrationEHR integration partner for Elation Health's primary care-focused electronic health record platform.
• eClinicalWorkssupportingTechnology or IntegrationEHR integration partner for eClinicalWorks ambulatory care and health center solutions.
• Greenway HealthsupportingTechnology or IntegrationEHR integration partner for Greenway Health's ambulatory care and specialty practice solutions.
• NextechsupportingTechnology or IntegrationEHR integration partner for Nextech's specialty-specific healthcare IT solutions.
• ModMedsupportingTechnology or IntegrationEHR integration partner for Modernizing Medicine's specialty-specific EHR and practice management platforms.
• TruBridgesupportingTechnology or IntegrationEHR integration partner for TruBridge's healthcare IT and revenue cycle management solutions.
• VeradigmsupportingTechnology or IntegrationEHR integration partner for Veradigm's ambulatory and cardiology-focused healthcare IT platforms.
• Public Health EnglandcoreStrategic or Co-development PartnerCo-development partner for AI surgical readiness program targeting deprived communities. Partnership combined Public Health England's population health expertise with Sword Intelligence's AI prehabilitation technology.
• Surgery HerocoreStrategic or Co-development PartnerAcquired NHS-proven digital prehabilitation platform with peer-reviewed outcomes. Clinical protocols, coaching methodology, and evidence base built directly into Sword Intelligence platform.

Scale indicators9 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Akasa: Akasa builds AI for healthcare revenue cycle and operational automation, including patient access and scheduling. It is a direct peer because it targets provider back-office and patient-flow workflows with AI, selling to enterprise hospitals and health systems.
• Suki AI: Suki AI offers an ambient clinical AI assistant integrated with Epic, Cerner, and other EHRs. It is a direct peer because it sells clinical AI to enterprise health systems with deep EHR integration and emphasis on reducing clinician administrative load.
• Abridge: Abridge builds AI for clinical conversations and documentation, deployed in large US health systems. It is a direct peer because it sells enterprise clinical AI into the same regulated hospital buyer with similar compliance certifications, competing for clinical workflow budget.
• Notable Health: Notable Health provides an AI platform that automates administrative and operational workflows for hospitals and health systems. It is a direct peer because it targets the same provider operational pain points (scheduling, outreach, prior auth) with an agentic AI architecture sold on an enterprise SaaS basis.
• Hippocratic AI: Hippocratic AI builds safety-focused LLM-based agents for healthcare, covering patient-facing and operational use cases. It is a direct peer because it competes in regulated healthcare AI agents with similar safety, certification, and clinical-grade positioning.
• Hyro AI: Hyro AI provides a conversational AI platform for healthcare that automates patient interactions across voice, chat, and web for providers and payors. It is a direct peer because it competes in healthcare agentic AI for patient engagement, scheduling, and triage, with similar enterprise go-to-market.
• Luma Health: Luma Health delivers an AI-powered patient engagement and access platform for healthcare providers, covering scheduling, reminders, and referrals. It is a direct peer because it competes in patient access, no-show reduction, and EHR-integrated workflow automation for hospitals and clinics.
• Artera (formerly WELL Health Patient Engagement): Artera offers a patient communication platform used by thousands of providers for messaging, reminders, and care journeys. It is a direct peer because it competes for the same patient-engagement and no-show-reduction budget Sword Intelligence targets with its AI Care Managers.

Broad incumbents

• Microsoft (Nuance DAX Copilot): Microsoft, via Nuance DAX Copilot, embeds clinical and ambient AI into the Microsoft Cloud for Healthcare and Epic/Cerner ecosystems. It is a broad incumbent because it competes for the same enterprise healthcare AI budget from a much larger platform position, threatening Sword's interoperability-layer value proposition.
• Epic Systems: Epic is the largest US EHR vendor and is increasingly embedding AI-driven workflow and patient-engagement capabilities directly into its platform. It is a broad incumbent because it could natively deliver capabilities similar to Sword Intelligence's EHR-integrated agents, potentially disintermediating the interoperability layer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks1 record

Key highlights1 record

Customer concentration

• LinkedInlinkedin.com/company/sword-intelligence
• Xx.com/Sword_Intel

Compliance14 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sword Intelligence