ClientCare

What ClientCare does

ClientCare, operated as Client Care LLC (Delaware) and based in Austin, Texas, is an early-stage SaaS platform that delivers AI-assisted revenue intelligence and compliance automation to Medicare-certified home health agencies, with adjacent offerings for hospice, skilled nursing facilities, behavioral health, assisted living, and healthcare staffing organizations. The product combines three core capabilities: rolling eligibility verification via HIPAA-standard 270/271 transactions (processed through Stedi on Google Cloud infrastructure), automated monthly OIG/LEIE and SAM.gov exclusion screening with fuzzy name matching and SSN-trace alias detection, and fax-based physician order management that uses NLP to classify incoming documents into bill-ready, physician-action, and staff-review queues while detecting signature and date defects. The platform is delivered as a CSV-import overlay that integrates with major post-acute EMRs (Axxess, WellSky, AxisCare, HomeCare HomeBase, HHAeXchange, PointClickCare, MatrixCare, Kinnser, Hospice Tools) without requiring EHR replacement or physician portals.

The company monetizes through four monthly subscription tiers priced by active-patient count ($1,499, $2,499, $3,999, and custom for 500+ patients), plus a $999 one-time onboarding fee, with entry via a 14-day Orders Recovery Pilot and a 30-day no-credit-card free trial. GTM combines product-led signup with consultative 30-minute discovery calls and a content-led SEO engine targeting state-specific Medicaid managed care complexity across Texas, Florida, New York, and other major HHA markets. Customer segments are explicitly diversified across size tiers (under 50 to 500+ active patients) and verticals, with no disclosed anchor logos or contracted minimums. ClientCare was founded in 2026 by Matt Saucedo, who serves as sole CEO; the company has 1-10 employees, no disclosed institutional funding, and operates with HIPAA, GDPR, and CCPA-aligned data practices including AES-256 encryption at rest, TLS 1.3 in transit, row-level tenant isolation, and BAAs signed with every customer before PHI transmission.

Name

ClientCare

Legal name

Client Care LLC

Website

https://clientcare.pro

Company type

Private

Founded year

2026

Operating status

Operating

Headcount range

1–10 employees

Short description

ClientCare is an AI-assisted SaaS platform that automates Medicare/Medicaid eligibility verification, OIG/LEIE exclusion screening, and fax-based physician order management for US home health agencies and adjacent post-acute care verticals.

Ownership category

akta.pro rank

Product category

Healthcare Compliance Software

NAICS

Home Health Care Services (62161), Home Health Care Services (621610)

SIC

Services-Prepackaged Software (7372), Services-Health Services (8000), Services-Home Health Care Services (8082)

akta.pro primary industry

Eligibility & Benefits Verification (HLACACAD)

akta.pro secondary industry

Patient Access, Registration & Intake (Front-End RCM) (HLACACAE)

Keywords

• Home health compliance
• Eligibility monitoring
• Exclusion screening
• Physician orders management
• Billing code validation

Headquarters

HQ city

Austin

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Subscription - Small Tier: Monthly subscription for agencies with under 50 active patients. $1,499/month with 14-day pilot first, month-to-month after. Includes daily ready-to-bill worklists, physician-action lists, and BAA signing.
2. Subscription - Standard Tier: Monthly subscription for agencies with 50-150 active patients. $2,499/month. Full-featured tier for growing agencies with dedicated orders or billing leads.
3. Subscription - Large Tier: Monthly subscription for agencies operating across several branches or service lines with 150-500 active patients. $3,999/month.
4. Subscription - Enterprise Tier: Custom pricing for operators running multiple agencies under one roof with 500+ active patients. Same product at every tier with predictable size-based pricing.
5. One-Time Onboarding: $999 one-time onboarding fee charged at any tier, collected at signup and charged only if the customer continues after day 30 of the pilot.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

ClientCare is a cloud-based SaaS platform that watches copies of a home health agency's faxes, classifies physician orders using AI into billing-ready, physician-action, and staff-review queues, and surfaces a daily Medicare order worklist with auto re-fax reminders for unsigned documents. It also runs automated rolling eligibility verification via HIPAA-standard 270/271 transactions to flag Medicare, Medicaid, and managed care coverage lapses within 48 hours, and screens staff against the OIG/LEIE and SAM.gov federal exclusion lists with fuzzy name matching and SSN trace on a Google Cloud-hosted, row-level tenant-isolated stack.

Product overview

ClientCare is a unified SaaS compliance platform combining three core capabilities: (1) Eligibility Monitoring for automated rolling verification of Medicare, Medicaid, and managed care coverage via 270/271 transactions; (2) OIG/LEIE Exclusion Screening with monthly automated staff checks against federal exclusion databases with fuzzy name matching; and (3) Physician Orders Management for fax-based order intake, document classification, signature/date defect detection, and billing-readiness routing. Add-on modules include Billing Code Validation (ICD-10/HCPCS/PDGM pre-submission checks), PECOS Enrollment Verification, and the Orders Recovery Pilot. The platform operates as a CSV-import model, accepting exports from any EMR including Axxess, WellSky, AxisCare, HomeCare HomeBase, and Kinnser, without requiring direct EHR integration. Pricing scales by agency size from $1,499/month for small agencies to $3,999/month for large agencies, with a 14-day pilot available at any tier.

Differentiator

Problem solved

Functional benefit

Products and services

• ClientCare Platform A cloud-based, HIPAA-compliant SaaS platform combining AI fax classification, automated rolling eligibility verification via 270/271 transactions, OIG/LEIE and SAM.gov exclusion screening with fuzzy name matching, signature/date defect detection on physician orders, and a daily Medicare-ready-to-bill worklist with auto re-fax workflows. Sold as a monthly subscription scaled by active patient count for U.S. home health agencies, hospices, skilled nursing facilities, behavioral health providers, assisted living communities, and healthcare staffing agencies.
• Orders Recovery Pilot A 14-day pilot program that uses the agency's real pending-order backlog to demonstrate billing-readiness recovery before commitment to a full subscription, producing a concrete recovery report and pricing proposal based on agency size.
• Eligibility Monitoring Automated rolling eligibility verification service that runs HIPAA-standard 270/271 electronic transactions against payers to detect Medicare, Medicaid, and managed care coverage lapses, alerting home health agencies within 48 hours so claims are not denied for retroactive ineligibility.
• OIG/LEIE Exclusion Screening Automated monthly screening of staff and contractors against the OIG List of Excluded Individuals/Entities, SAM.gov, and state exclusion databases, with fuzzy name matching and SSN trace to catch alias and maiden-name exclusions that manual website searches miss.
• Physician Orders Management Fax-copy-based physician order intake module that reads incoming order faxes, classifies them into eight categories with NLP, detects signature and date defects, and routes orders to ready-to-bill, physician-action, and staff-review queues without replacing the existing fax line or EMR.
• Billing Code Validation Pre-submission validation of ICD-10, HCPCS, and PDGM codes against CMS reference data to flag terminated codes, unacceptable primary diagnoses, and code-first sequencing errors before claims are submitted.
• PECOS Enrollment Verification Verification of ordering-physician enrollment status against the CMS Provider Enrollment, Chain, and Ownership System (PECOS) to identify provider eligibility issues before billing.

Quantifiable outcome

• Catches coverage lapses within 48 hours versus 20+ days typical discovery lag
• +4 more outcomes

Segments9 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability6 records

Feature8 records

Partnerships

15 partnerships are on record, tiered core and supporting.

• Google Cloud PlatformcoreTechnology or IntegrationInfrastructure and cloud hosting provider. ClientCare runs on Google Cloud with AES-256 encryption at rest and TLS 1.3 encryption in transit. Row-level tenant isolation for database-level security. Firebase/Google handles authentication services.
• Stripe, Inc.coreTechnology or IntegrationPayment processing provider. ClientCare does not store credit card numbers or bank account details on their servers. Stripe's privacy policy governs handling of payment information.
• CheckrsupportingTechnology or IntegrationBackground screening service used for staff exclusion screening workflows. Processes data only as necessary to provide service under appropriate data protection agreements.
• Stedi, Inc.coreTechnology or IntegrationEligibility verification transaction provider. Used for 270/271 eligibility transactions to detect coverage lapses. Processes transactions only as necessary to provide service under BAA.
• Firebase/GooglecoreTechnology or IntegrationAuthentication services provider. Part of Google ecosystem used alongside Google Cloud for authentication and related services.
• AxxesssupportingTechnology or IntegrationEMR/EHR system integration. ClientCare accepts CSV exports from Axxess for orders pending MD signature, patient census, and staff rosters. Drop files, system maps columns automatically.
• WellSkysupportingTechnology or IntegrationEMR/EHR system integration. ClientCare accepts CSV exports from WellSky for patient census and staff rosters across home health and hospice.
• AxisCaresupportingTechnology or IntegrationEMR/EHR system integration. ClientCare accepts CSV exports from AxisCare for patient census and staff rosters.
• HomeCare HomeBasesupportingTechnology or IntegrationEMR/EHR system integration. ClientCare accepts CSV exports from HomeCare HomeBase for orders pending MD signature and patient census.
• PointClickCaresupportingTechnology or IntegrationEMR/EHR system for skilled nursing facilities. ClientCare accepts CSV exports from PointClickCare for staff rosters to enable OIG/LEIE screening.
• MatrixCaresupportingTechnology or IntegrationEMR/EHR system for skilled nursing facilities and home health/hospice. ClientCare accepts CSV exports from MatrixCare for staff rosters to enable OIG/LEIE screening.
• HHAeXchangesupportingTechnology or IntegrationEMR/EHR system used by New York home health agencies. ClientCare accepts CSV exports from HHAeXchange for patient census and staff rosters.
• Hospice ToolssupportingTechnology or IntegrationHospice-specific EHR. ClientCare accepts CSV exports from Hospice Tools for patient census and staff rosters.
• HCHB (Home Care Homebase)supportingTechnology or IntegrationHospice-specific EHR. ClientCare accepts CSV exports from HCHB for patient census and staff rosters.
• KinnsersupportingTechnology or IntegrationEMR/EHR system. ClientCare accepts CSV exports from Kinnser for orders pending MD signature, patient census, and staff rosters.

Scale indicators15 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• HHAeXchange: HHAeXchange is a home health agency management and payer billing platform widely used in New York and other managed Medicaid states. It competes for the same HHA operations technology budget and overlaps with ClientCare on order, eligibility, and compliance workflows.
• AxisCare: AxisCare is a home care software platform serving private duty and Medicare-certified home health agencies with scheduling, billing, and EVV. It competes for the same HHA technology budget and is also a ClientCare integration partner, making it both a potential channel partner and competitor.
• ProviderTrust: ProviderTrust is a healthcare compliance and credentialing platform offering exclusion screening (OIG/LEIE/SAM), license monitoring, and provider enrollment. It is the most directly cited competitor on ClientCare's own comparison pages and competes for the same healthcare staffing and provider exclusion screening budget.
• Streamline Verify: Streamline Verify provides automated insurance eligibility verification via 270/271 transactions for healthcare providers. It directly competes with ClientCare's eligibility monitoring module for the same home health and post-acute provider customers.

Broad incumbents

• Axxess: Axxess is one of the largest home health and hospice EMR platforms in the US and is also a key ClientCare integration partner. It is a broad incumbent because its software already touches orders, eligibility, and billing workflows, and it could expand native compliance features to compete with ClientCare's wrapper.
• WellSky: WellSky is a large post-acute and home health software provider covering home health, hospice, and SNF. As a ClientCare integration partner and established incumbent, it competes indirectly via its broader suite and could bundle native compliance capabilities.
• Home Care Homebase (HCHB): Home Care Homebase is a leading enterprise EMR for large home health and hospice operators. It is both a ClientCare integration partner and a broad incumbent whose native workflows already address many of the order and eligibility pain points ClientCare targets.

Emerging players

• Medalogix: Medalogix provides predictive analytics and care insights for home health and hospice agencies. While focused on clinical and utilization analytics rather than compliance per se, it competes for the same analytics-driven HHA technology budget and could expand into revenue/compliance use cases.
• Trella Health: Trella Health offers market intelligence, CRM, and analytics for home health, hospice, and post-acute providers. It targets the same HHA decision-makers with a different value proposition (growth analytics) and could expand into operational compliance workflows over time.
• Playbook Health: Playbook is a home health and home care operations platform handling scheduling, billing, and clinical documentation for smaller agencies. It competes for the same under-50 and 50-150 patient HHA segment that anchors ClientCare's lower pricing tiers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ClientCare