Relationships Australia SA
Relationships Australia SA is a secular, not-for-profit founded in 1950 that delivers family, relationship and counselling services across South Australia through 7 offices, regional outreach, and Telehealth, funded primarily by Federal and State Governments with a fee-based training arm (AISR).
- Company typePrivate
- Founded1950
- HeadquartersAdelaide City (Central), Australia
- Headcount251–500
- GTM typeB2C
- OfferingServices
What Relationships Australia SA does
Relationships Australia South Australia (RASA) is a secular, not-for-profit community organisation founded in 1950 that delivers relationship and family support services across South Australia. Its service portfolio spans Family Relationship Centres, family and relationship counselling, Family Dispute Resolution, Children and Parenting Support, family violence programs (including Reset2Respect and AVERT), gambling help, forced and post-adoption support, donor conception support, aged-care counselling (SEW), victims-of-crime counselling (rebuild), and Ngartuitya Family Group Conferencing. The organisation also operates the GOM Central online resource for care-leavers and a Knowledge Hub of articles and tools. RASA is a member of the national Relationships Australia Federation and employs 383+ paid staff plus 153 volunteers (82% female, 28% overseas-born, 21%+ from CALD backgrounds), with a leadership team led by CEO Claire Ralfs.
Underlying technology is modest but deliberately multi-modal: a Telehealth platform supports remote counselling alongside telephone and in-person delivery; the website is available in 10+ languages (English, Arabic, Mandarin/Cantonese, Greek, Italian, Korean, Panjabi, Serbian, Thai, Vietnamese) with interpreter services delivered via The Hello Co covering rare and emerging languages; and a portfolio of proprietary evidence-based digital tools — Family Doors (universal family-safety screening framework), My Safety Planner (youth suicide/self-harm safety planning), SQUARE (suicide prevention resource), AVERT Family Violence (training package) and Let's Connect Game (parent-child connection tool). There is no disclosed AI/ML capability; tooling centres on evidence-based frameworks and accessible self-service content. Service delivery is anchored by 7 permanent offices (Adelaide City, Elizabeth, Hindmarsh, Marion, Port Adelaide, Berri, Port Augusta, Mount Gambier) and outreach across 12+ regional/rural corridors, plus Telehealth and phone delivery.
The business model is primarily government-funded: the majority of revenue comes from Federal (Attorney-General's Department, Department of Social Services) and State (Department of Human Services SA, SA Health, Department for Child Protection) grants, supplemented by Adelaide PHN funding (Local Link) and a gambling-help partnership with the Gamblers Rehabilitation Fund. Many client-facing services are free at point of use or income-based on a sliding scale. A second revenue stream is fee-based training and professional development through the Australian Institute of Social Relations (AISR), which sells nationally recognised qualifications and the proprietary tools into the health, family law and community-services sectors. The customer base is highly diversified across families, couples, individuals, children/youth, seniors, Aboriginal and Torres Strait Islander peoples, multicultural communities, LGBTQIA+ people and people with disability; RASA reports reaching 30,574 individuals and delivering 10,885 community activities, with 94% client satisfaction and 97% feeling heard and understood.
Relationships Australia SA firmographics
Firmographics- Name
- Relationships Australia SA
- Legal name
- Relationships Australia South Australia
- Website
- https://rasa.org.au
- Company type
- Private
- Founded year
- 1950
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Relationships Australia SA is a secular, not-for-profit founded in 1950 that delivers family, relationship and counselling services across South Australia through 7 offices, regional outreach, and Telehealth, funded primarily by Federal and State Governments with a fee-based training arm (AISR).
- Ownership category
- akta.pro rank
Relationships Australia SA industry classification
Industry- Product category
- Community and family relationship services
- NAICS
- Individual and Family Services (6241), Child and Youth Services (62411), Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Services-Social Services (8300)
- akta.pro primary industry
- Family & Parenting Support Services (BPAGAEAC)
- akta.pro secondary industries
- Family & Parent Support Services (Parent Coaching, Advocacy) (EDAJALAK), Family Resource Centers & Wraparound Support Services (EDACALAH)
Keywords
Where Relationships Australia SA is headquartered
LocationHeadquarters
- HQ city
- Adelaide City (Central)
- HQ country
- Australia
- HQ region
- Oceania
Offices8 records
Markets served
Relationships Australia SA business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others
Revenue model
- Government Funding: The majority of funding is provided through Federal and State Governments. Services include Family Relationship Centres, Family Dispute Resolution, children and parenting support, family violence services, and gambling help services.
- Client Fees: Many services are provided free of charge or at a modest fee, depending on the client's ability to pay. A sliding scale fee guide is provided based on income.
- Training and Education: The Australian Institute of Social Relations provides fee-based community services training and nationally recognized qualifications for the health, family law and community services sectors.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Free services for eligible clients |
| Hybrid | Pay-as-you-go | Income-based sliding scale |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
Relationships Australia SA product offering
Product offeringCore offering
Relationships Australia SA delivers relationship and family support services across South Australia, including individual, couple and family counselling, family dispute resolution (mediation), children and parenting programs, family violence intervention, gambling help, adoption-related support, eldercare counselling, and youth transition resources. Services are funded primarily by Federal and State Governments and provided through 7 offices, telehealth, phone, and outreach across metropolitan, regional and rural South Australia. The organization also operates the Australian Institute of Social Relations, a training division offering fee-based community services training and proprietary tools such as Family Doors, AVERT Family Violence and SQUARE.
Product overview
Relationships Australia SA offers a comprehensive portfolio of relationship support services including counselling, mediation, family dispute resolution, and group workshops. The organization operates through distinct service lines: core counselling and family services (Family Relationship Centres, Family Dispute Resolution, Family and Relationship Counselling, Reset2Respect), specialized support programs (Gambling Help, Forced Adoption Support, Donor Conception Register), children's and parenting services (Children and Parenting Support, Ngartuitya Family Group Conferencing), and online resources (GOM Central, Knowledge Hub). The Australian Institute of Social Relations serves as the training and education division providing professional development tools including Family Doors, AVERT Family Violence, SQUARE suicide prevention, and Let's Connect Game. Services are delivered in-person across 7 offices in South Australia and via RASA Telehealth.
Differentiator
Problem solved
Functional benefit
Brands
- Australian Institute of Social Relations (AISR): The training and education division of Relationships Australia SA providing high-quality, accessible and cost-effective community services training for new and experienced learners.
- Family Doors
- My Safety Planner
- Let's Connect Game
- AVERT Family Violence
- SQUARE
- Reset2Respect
- Ngartuitya Family Group Conferencing
- GOM Central
Products and services
- Family Relationship Centres Family Relationship Centres provide information and confidential assistance to couples and families who are beginning new relationships, strengthening relationships, or separating.
- Family and Relationship Counselling Counselling for individuals, couples and families to adjust, repair and strengthen relationships.
- Family Dispute Resolution Confidential mediation to help families resolve conflicts arising from separation and parenting, as well as property or financial matters.
- Children and Parenting Support Service working in partnership with parents to build on family strengths to increase parenting confidence and family wellbeing.
- Reset2Respect An online program that helps men develop skills to behave safely in relationships and understand the impact of violence and abuse on others.
- Gambling Help Service Supports individuals, couples and families who are experiencing gambling harm and related issues.
- Ngartuitya Family Group Conferencing Enables families to make their own decisions about how they will work together to ensure their child's safety and promote wellbeing.
- Forced Adoption Support Services Free support service for people impacted by past forced adoptions, funded by the Australian Government Department of Social Services.
- Post Adoption Support Services Supports people affected by local and intercountry adoption in South Australia.
- Supporting Emotional Wellness in Aged Care (SEW) Counselling services for people living in residential aged care facilities in metropolitan Adelaide.
- Donor Conception Register Support Service Free, confidential support for donor-conceived people and people who donated, navigating changed donor conception laws in South Australia.
- rebuild: Counselling for Victims of Crime Specialist counselling services for victims of crime, including support under the National Redress Scheme.
- RASA Telehealth Remote counselling and support services delivered via telehealth, available alongside face-to-face services across South Australia.
- Group Workshops Programs covering parenting techniques, communication skills, and mental wellbeing practices, offered online and face-to-face throughout the year.
- Caring Dads Workshop for fathers who want to improve their relationship with their children and create a safe family environment.
- Tuning in to Kids Group workshop helping parents and carers develop skills in recognising, understanding and managing both their own emotions and the emotions of their child.
- Circle of Security Supports parents and caregivers who want to help their children form secure attachments during the early stages of development.
- Bringing Up Great Kids Explores parenting styles and play-based strategies with parents and carers to improve communication and support their child's wellbeing and development.
- GOM Central Online resource designed in collaboration with young people, supporting young people in South Australia transitioning from care to independence.
- Australian Institute of Social Relations (AISR) The training division of RASA providing high-quality, accessible and cost-effective community services training and nationally recognized qualifications for new and experienced learners.
- Interpreter Support Services Multilingual interpreter services across all RASA locations, delivered in partnership with The Hello Co to provide support in rare and emerging languages.
Quantifiable outcome
- 97% of people felt the service listened and understood their issues
- +3 more outcomes
Companies that use Relationships Australia SA
Customer profileNamed customers2 records
Segments9 records
Ideal customer profiles3 records
Relationships Australia SA technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Relationships Australia SA partnerships and signals
Strategic signalPartnerships
17 partnerships are on record, tiered core and major.
- Australian Government Attorney-General's DepartmentcoreNational government partner providing federal funding for relationship services and family support programs.
- Australian Government Department of Social ServicescoreFederal government department providing funding for social services including intercountry adoptee support and forced adoption services.
- Adelaide PHNcorePrimary Health Network providing funding and partnership for Local Link domestic, family and sexual violence program targeting GP practices in Adelaide's northern suburbs.
- Department of Human Services (SA)coreState government department providing funding and partnership for community services.
- SA HealthcoreState health department partnership for integrated health and community service delivery.
- Department for Child Protection (SA)coreState government department partnership for child protection services including Ngartuitya Family Group Conferencing, Post Care Support Service, and Walking Together intensive family services.
- AnglicareSAmajorCommunity organization partnership for collaborative service delivery in South Australia.
- Kornar Winmil Yunti Aboriginal CorporationmajorAboriginal community organization partnership for culturally appropriate services for Aboriginal and Torres Strait Islander communities.
- Uniting Country SAmajorRegional community services partnership for country South Australia.
- Women's Safety Services SAmajorSpecialist family violence service partnership for coordinated response to domestic violence.
- La Trobe UniversitymajorAcademic research partnership for evidence-based practice development. Formerly partnered with Deakin University.
- Relationships Australia FederationcoreNational federation membership providing coordination across all Australian states and territories. Federation includes over 200 centres and 2,000 staff nationwide.
- The Hello ComajorInterpreter services provider offering advanced range of services including rare and emerging languages for RASA's multicultural services.
- National Disability Services (NDS)majorProud organizational member, Australia's peak body for disability services.
- LGBTIQ+ Health AustraliamajorAffiliate member, Australia's peak body for LGBTIQ health and wellbeing.
- Diversity Council AustraliamajorActive member, independent not-for-profit peak body leading diversity and inclusion in the workplace.
- Gamblers Rehabilitation FundcoreJoint initiative of Australian Hotels Association (SA), Clubs SA, Adelaide Casino and Government of South Australia funding gambling help services.
Scale indicators9 records
Recent moves7 records
Expansion highlights6 records
Relationships Australia SA competitors and assessment
Company assessmentDirect peers
- CatholicCare: Catholic-affiliated provider of family, relationship and counselling services operating across multiple Australian states. Directly comparable to RASA in counselling, family dispute resolution and children's services.
- AnglicareSA: South Australian community services organisation and an active RASA partner. Delivers overlapping family, community and social services to similar vulnerable populations in the same Adelaide and regional SA footprint.
- Relationships Australia (National Federation): National federation of which RASA is a member. Operates the same family and relationship services model across all other Australian states and territories, making it the closest structural peer though it is an umbrella rather than a single provider.
- Berry Street: Large Victorian family services organisation delivering family violence response, counselling, children's services and family preservation. Similar mission-driven model and overlapping child and family service portfolio, although primarily operating in a different state.
- Centacare Catholic Family Services: Faith-based provider of family, relationship and community services across multiple Australian states. Directly competes for similar government tenders and serves overlapping client cohorts including families, couples and individuals.
- Uniting Country SA: Regional South Australian community services partner of RASA providing family and community support. Comparable service portfolio in regional SA and a direct collaborator in joint outreach delivery.
Regional players
- Relationships Australia NSW: Federation counterpart delivering the same family relationship services, counselling and dispute resolution in NSW. Directly comparable service portfolio and governance model, differing only by state geography.
- Relationships Australia Victoria: Victorian member of the Relationships Australia Federation offering counselling, mediation and family services. Mirrors RASA's core service lines with the same training and screening tool philosophy in a different state.
- Relationships Australia Queensland: Queensland counterpart providing relationship counselling, family dispute resolution and children's services. Comparable not-for-profit, federation-aligned service model focused on a different Australian state.
Broad incumbents
- Lifeline Australia: National mental health and crisis support provider offering telephone and online crisis support. While focused on crisis intervention rather than ongoing family counselling, it overlaps significantly with RASA's mental health, suicide prevention (SQUARE) and family support services.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Relationships Australia SA social profiles
Digital presenceRelationships Australia SA financial estimates
Financial estimateRevenue estimate
Valuation estimate
Relationships Australia SA leadership team
Management profileNumber of profiles
Profiles15 records
Relationships Australia SA subsidiaries and ownership
Company hierarchySubsidiaries1 record
Relationships Australia SA funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Relationships Australia SA M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Relationships Australia SA
What does Relationships Australia SA do?
Relationships Australia SA delivers relationship and family support services across South Australia, including individual, couple and family counselling, family dispute resolution (mediation), children and parenting programs, family violence intervention, gambling help, adoption-related support, eldercare counselling, and youth transition resources. Services are funded primarily by Federal and State Governments and provided through 7 offices, telehealth, phone, and outreach across metropolitan, regional and rural South Australia. The organization also operates the Australian Institute of Social Relations, a training division offering fee-based community services training and proprietary tools such as Family Doors, AVERT Family Violence and SQUARE.
Is Relationships Australia SA a public or private company?
Relationships Australia SA is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Relationships Australia SA founded?
Relationships Australia SA was founded in 1950. It employs 251 to 500 people.
Where is Relationships Australia SA based?
Relationships Australia SA is headquartered in Adelaide City (Central), Australia, in the Oceania region.
How does Relationships Australia SA make money?
Three revenue lines are on record. Government Funding is the primary driver. The others are client Fees and training and Education.
Who are Relationships Australia SA's main competitors?
Direct peers on record are CatholicCare, AnglicareSA, Relationships Australia (National Federation), Berry Street, Centacare Catholic Family Services and Uniting Country SA. Regional players are Relationships Australia NSW, Relationships Australia Victoria and Relationships Australia Queensland. Lifeline Australia is listed as a broad incumbent.
Does Relationships Australia SA have an API?
No public API is recorded for Relationships Australia SA.
What industry is Relationships Australia SA in?
Relationships Australia SA's product category is Community and family relationship services. Its primary akta.pro industry code is BPAGAEAC, Family & Parenting Support Services, with a secondary code of EDAJALAK, Family & Parent Support Services (Parent Coaching, Advocacy). Its NAICS code is 6241 and its SIC code is 8300.