Smart Home Solutions, Llc

What Smart Home Solutions, Llc does

Smart Home Solutions, LLC, operating under the DBA "Techs Who Connect," is a privately held Massachusetts LLC founded in fall 2016 by Jonathan Davis and headquartered in Beverly, Massachusetts. The company provides on-site smart home technology services — assessment, education, installation, orientation, and troubleshooting — to residential and commercial property owners across the North Shore of Massachusetts. Its core service catalog consists of four transactional offerings: a $150 flat-fee Smart Home Assessment, a $129/hour Smart Home Orientation, and $149/hour Service Call and Installation appointments, with additional time billed in 30-minute increments at $99. The company is a Certified Nest Pro Installer (which extends the Nest manufacturer warranty from 2 to 5 years on products purchased and installed through the company) and an Ecobee Preferred Contractor, and works across a multi-vendor ecosystem that also includes Honeywell thermostats, smart cameras, doorbells, locks, lighting, speakers, networking equipment, and air-quality monitors such as the Airthings Wave.

The business operates on a pure direct-to-consumer, field-services model with no reseller or marketplace distribution, no recurring contracts, and no product sales. Customers purchase devices independently and engage Smart Home Solutions for professional configuration. Go-to-market combines inbound digital channels (local SEO, blog content, monthly newsletter, Facebook) with community-led demand generation through the Greater Beverly Chamber of Commerce (where founder Jonathan Davis sits on the Board of Directors) and local event sponsorships. The team consists of two named professionals — Jonathan Davis (President/Founder, with prior corporate finance and technology experience at PepsiCo and General Electric, and a Realtor affiliation with Coldwell Banker Residential Brokerage) and Lance Eskelund (Senior Engineer, with field engineering background at 3M, Xerox, and Greenwich Business Systems). The company has received the 2023 Greater Beverly Chamber of Commerce Business Award and Jonathan Davis was an expert panelist at a 2019 North Shore Association of REALTORS education event.

Financially, Smart Home Solutions is a self-funded, founder-controlled LLC with no disclosed venture capital, private equity, or institutional backing, no parent company, and no M&A history. It does not sell proprietary technology, hold patents, or operate any software product; revenue is generated entirely from on-site professional service hours in a single metropolitan market. The company's strategic posture is that of a stable, community-anchored local services business rather than a scaling venture.

Name

Smart Home Solutions, Llc

Legal name

Smart Home Solutions LLC

Website

https://techswhoconnect.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Short description

Smart Home Solutions, LLC (DBA: Techs Who Connect) is a Beverly, Massachusetts–based smart home services company that provides on-site assessment, installation, orientation, and troubleshooting of consumer smart home devices for residential and commercial property owners across the North Shore of Massachusetts, operating as a Certified Nest Pro Installer and Ecobee Preferred Contractor.

Ownership category

akta.pro rank

Product category

Smart Home Installation Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (81121)

SIC

Auto Controls For Regulating Residential & Comml Environments (3822), Electrical Work (1731)

akta.pro primary industry

Smart Home Troubleshooting, Maintenance & Ongoing Support (HSAHADAK)

akta.pro secondary industries

Smart Home Device Mounting (cameras, doorbells, sensors) (HSAGAHAH), Home Security & Access Control (Cameras, Alarms, Smart Locks) (HSAPAQAB)

Keywords

• Smart home installation
• Smart home assessment
• Smart device setup
• Home automation services
• Nest pro installer

Headquarters

HQ city

Beverly

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Smart Home Assessment: One-time assessment service providing comprehensive inspection, discussion of interests and ideas, and a detailed report with specific recommendations. Cost is $150.
2. Smart Home Orientation: Hourly service for inspecting existing smart devices, validating connections, performing updates, and providing training. $129 for first hour, additional hours at $99 per 30-minute increment.
3. Service Call / Installation: Hourly service for troubleshooting repairs or installing new smart devices. $149 for first hour, additional hours at $99 per 30-minute increment.

Pricing tiers

Go-to-market motion3 records

Distribution channels1 record

Marketing channels6 records

Core offering

Smart Home Solutions LLC is a North Shore Massachusetts service company that performs on-site smart home assessment, orientation, installation, and troubleshooting for residential and commercial property owners. Technicians visit the customer's property to evaluate spaces, install and configure devices (Nest, Ecobee, Honeywell thermostats; cameras, doorbells, locks, lighting, speakers, networking gear), and provide hands-on training. Services are priced transparently at $150 for a Smart Home Assessment, $129 (first hour) for an Orientation, and $149 (first hour) for Service Calls or Installation Appointments, with $99 per additional 30-minute increments.

Product overview

Smart Home Solutions LLC is a smart home installation and service company operating on the North Shore of Massachusetts. The company offers a portfolio of professional services including Smart Home Assessment, Smart Home Orientation, Service Calls, and Installation Appointments. As a Certified Nest Pro Installer and Ecobee Contractor, they specialize in installing and configuring a wide variety of smart home devices including thermostats (Nest, Ecobee, Honeywell), cameras, doorbells, door locks, smart lighting, smart speakers, security systems, and other connected devices. They also provide product reviews and troubleshooting services. The company positions itself as a local expert helping homeowners navigate smart home technology through assessment, installation, and education.

Differentiator

Problem solved

Functional benefit

Products and services

• Smart Home Assessment A one-time, on-site comprehensive evaluation where a technician inspects the residential or commercial property, assesses existing systems (HVAC, safety, security, lighting, Wi-Fi, electrical), discusses customer interests and ideas, and produces a detailed tailored report with device recommendations aligned to space, needs, and budget. Flat fee of $150.
• Smart Home Orientation An on-site orientation for customers who already have smart devices installed. The technician inspects all installed devices, validates wireless connections, performs required software updates, reviews device configurations, confirms device-to-app pairings, and trains the customer on operation. Priced at $129 for the first hour and $99 per additional 30-minute increment.
• Service Call (Troubleshooting & Repair) An on-site troubleshooting and repair visit for smart devices (thermostats, cameras, doorbells, locks, lighting, networking) that are not performing as expected. Includes Wi-Fi and networking troubleshooting. Priced at $149 for the first hour and $99 per additional 30-minute increment.
• Installation Appointment An on-site installation visit where the technician installs agreed-upon smart devices (Nest, Ecobee, Honeywell thermostats, cameras, doorbells, locks, lighting, smart speakers, smart TVs, networking gear, and more), performs configuration, and provides in-person training. Priced at $149 for the first hour and $99 per additional 30-minute increment.

Quantifiable outcome

• Nest thermostat saves 10-12% on heating and 15% on cooling on average
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered core and minor.

• EcobeecoreTechnology or Integration · 1 January 2018Achieved Preferred Contractor status with Ecobee in January 2018. Received special installation and feature & benefit training from Ecobee. Jonathan Davis stated: 'Becoming an Ecobee Contractor is an important enhancement to the services we provide.'
• Greater Beverly Chamber of CommercecoreGTM or Marketing Partner · 1 March 2017Jonathan Davis serves on the Board of Directors. The Chamber conducted the official ribbon cutting ceremony welcoming Smart Home Solutions LLC in March 2017. Active participation in Chamber events and sponsorships.
• Coldwell Banker Residential BrokerageminorStrategic or Co-development Partner · 1 January 2016Jonathan Davis is affiliated with Coldwell Banker Residential Brokerage as a Realtor. He has been Smart Home Certified by Coldwell Banker and provides smart home technology services to Coldwell Banker's client base.
• Nest (Google Nest)coreTechnology or IntegrationCertified Nest Pro Installer. When Nest products are purchased from and installed by Smart Home Solutions LLC, the manufacturer warranty is extended from 2 years to 5 years. This is a core partnership as Nest products represent a significant portion of their installation work.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Others

• Thumbtack: Thumbtack is a local services marketplace where homeowners can find pros for smart home installation, home automation, and tech setup tasks. It is not a direct service provider but serves as a competing customer-acquisition channel that can route demand away from direct-to-consumer operators like Smart Home Solutions.

Emerging players

• TaskRabbit: TaskRabbit is an on-demand marketplace for handyman and home tech tasks including smart home device installation and setup. It offers price discovery and a wider range of technician quality, serving as an alternative — though typically lower-expertise — option for the same customer jobs.

Broad incumbents

• ADT: ADT is a national home security and smart home provider that bundles professionally installed cameras, smart locks, and connected devices with monitoring subscriptions. It addresses a portion of the same customer needs (security cameras, smart locks, doorbells) and competes for the same homeowner adoption occasions.
• Best Buy Geek Squad: Geek Squad is Best Buy's national tech support and installation arm, providing in-home setup for smart home devices, networking, and consumer electronics. It competes with Smart Home Solutions on price, brand recognition, and convenience, though Geek Squad serves a broader portfolio of technology services beyond smart home specialization.
• Angi (formerly Handy): Angi is a marketplace and home services platform that connects homeowners with local pros for installations, mounting, and smart home setup tasks. It competes as an alternative customer-acquisition channel for the same services Smart Home Solutions sells directly, and includes many local handymen offering smart device installation.
• Vivint Smart Home: Vivint is a national smart home system provider that sells professionally installed, integrated smart home packages (cameras, locks, thermostats, alarms) with monitoring contracts. While its model is more product+service oriented than hourly installs, it directly competes for the same homeowner budgets and overlaps on the installation labor side.

Direct peers

• HelloTech: HelloTech is a national on-demand smart home and consumer technology installation service that dispatches technicians to set up smart thermostats, doorbells, cameras, and home networking — directly competing with Smart Home Solutions' core service offering in customer homes. Both operate as hourly-rate professional services rather than as product retailers.
• InstallerNet: InstallerNet is a national network that coordinates professional installation of consumer electronics and smart home devices through a network of certified local installers. It competes for the same end-customer installation jobs, often via retailer partnerships (e.g., Amazon, Verizon).
• OnTech Smart Services: OnTech is a smart home installation and setup service provider, originally spun out of Vivint, that sells professional installation of smart home devices (thermostats, cameras, locks, doorbells) directly to consumers on a per-visit basis — a near-identical business model to Smart Home Solutions, but with national scale and brand backing.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/techswhoconnect
• LinkedInlinkedin.com/company/techswhoconnect

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Smart Home Solutions, Llc