Tessitura Software
Tessitura Software is a nonprofit member-owned cooperative providing a unified CRM platform purpose-built for arts and cultural organizations worldwide, serving 800+ members across opera, orchestras, museums, theatres, zoos, and more in 10 countries.
- Company typePrivate
- Founded2001
- HeadquartersDallas, United States
- Headcount—
- GTM typeB2B
- OfferingSoftware
What Tessitura Software does
Tessitura Software (legally Tessitura Network, Inc.) is a nonprofit, member-owned cooperative that provides a unified CRM platform purpose-built for arts and cultural organizations. The company was originally developed starting in 1995 at the Metropolitan Opera with a $5 million board investment and was spun out as a cooperative in 2001, when seven founding organizations (Metropolitan Opera, Santa Fe Opera, John F. Kennedy Center, San Francisco Symphony, Seattle Opera, New York City Center, and Lyric Opera of Chicago) joined forces to share costs and governance. All seven founding organizations remain members today.
The platform is built around a single unified database that consolidates ticketing and admissions, fundraising, memberships, marketing, education programs, business intelligence, retail/POS, and digital e-commerce (via the TNEW sub-product) into one system of record. It serves 800+ arts and cultural organizations across at least 12 verticals including opera, orchestras, theatre, dance, museums, zoos and aquariums, science centers, festivals, and consortium groups, operating in 10 countries across North America, Europe, and Australia/New Zealand. The platform is delivered through cloud hosting, an industry-leading API for partner integration, and regular major releases (most recently Tessitura v16 and TNEW v16 in 2026).
Tessitura generates revenue primarily through an annual software platform membership model that includes licensing, support, and product updates, supplemented by paid training (Hands-On Courses at $298 USD per person per course), self-paced introductory courses, and retainer-based professional services and consulting. Go-to-market is sales-led and direct, leveraging the annual Tessitura Learning & Community Conference (TLCC), 80+ community groups, 10,000+ online community members, and a growing ecosystem of strategic partners (e.g., Grapeseed Media, ASYMM Digital, easy-connect, CultureSuite, iMedia, GBG Loqate, InstantEncore, TicketPlan). The company employs 350+ people across offices in Dallas (HQ), Middletown, OH, and Worcester, UK.
Tessitura Software firmographics
Firmographics- Name
- Tessitura Software
- Legal name
- Tessitura Network, Inc.
- Website
- https://tessitura.com
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Short description
- Tessitura Software is a nonprofit member-owned cooperative providing a unified CRM platform purpose-built for arts and cultural organizations worldwide, serving 800+ members across opera, orchestras, museums, theatres, zoos, and more in 10 countries.
- Ownership category
- akta.pro rank
Tessitura Software industry classification
Industry- Product category
- Arts and Culture CRM Software
- NAICS
- Agents and Managers for Artists, Athletes, Entertainers, and Other Public Figures (7114), Other Performing Arts Companies (711190), Musical Groups and Artists (71113), Museums, Historical Sites, and Similar Institutions (712), Dance Companies (711120)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Membership Organizations (8600)
- akta.pro primary industry
- Performing Arts Centers & Presenters (Programming/Booking) (MPAGABAM)
- akta.pro secondary industries
- API Documentation & Developer Portals (BPAMAOAH), Dancers, Choreographers & Dance Troupes Booking (HSACAHAD)
Keywords
Where Tessitura Software is headquartered
LocationHeadquarters
- HQ city
- Dallas
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Tessitura Software business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Others
Revenue model
- Software Platform Membership: As a nonprofit cooperative, Tessitura operates as a membership-based model serving arts and cultural organizations with annual software licensing and support services included in membership
- Training & Education: Virtual hands-on courses offered at $298 USD per person, per course, covering Fundraising, Memberships, and Ticketing topics. Additional self-paced introductory courses available
- Professional Services & Consulting: Retainer-based consulting services and implementation support for member organizations
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Hands-On Courses - $298 USD per person per course |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels7 records
Tessitura Software product offering
Product offeringCore offering
Tessitura provides a unified CRM platform built specifically for arts and cultural organizations, integrating ticketing, fundraising, membership, marketing, education, and e-commerce capabilities into a single database. The platform serves more than 800 member organizations across the United States, Canada, the United Kingdom, Ireland, Austria, Australia, and New Zealand, supporting the full patron lifecycle for performing arts centers, museums, orchestras, and other cultural venues.
Product overview
Tessitura is a nonprofit technology company providing a unified CRM platform designed specifically for arts and cultural organizations. The core Tessitura CRM Platform comprises one fully unified database for enterprise operations, with specialized modules including Ticketing & Admissions, Fundraising, Memberships, Marketing, Business Insights, Education & Groups, Retail, and Ticket Scanning & Access Control. The TNEW (Tessitura Web E-Commerce) sub-product provides digital and mobile e-commerce capabilities integrated with the core platform via an industry-leading API. Cloud Hosting services enable access without internal infrastructure. The company also offers community conference services (TLCC) and training programs including Self-Guided Courses and Hands-On Courses for Fundraising, Memberships, and Ticketing.
Differentiator
Problem solved
Functional benefit
Brands
- TNEW: Digital and e-commerce platform for Tessitura-powered organizations, providing mobile-responsive e-commerce solutions, white-label platform, and industry-leading API for digital tools.
- TLCC
- Tessitura Learning & Community Conference
- Tessitura Analytics
- Impresario
Products and services
- Tessitura CRM Platform A unified customer relationship management platform built specifically for arts and cultural organizations that integrates ticketing, fundraising, membership, marketing, education, and e-commerce into a single database, providing a 360-degree patron view.
- TNEW (Tessitura Network E-Commerce Web)
Companies that use Tessitura Software
Customer profileNamed customers12 records
Segments13 records
Ideal customer profiles2 records
Tessitura Software technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
Feature7 records
Tessitura Software partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered minor and core.
- TicketPlanminorStrategic partnership to offer refund protection as a turnkey solution for Tessitura members.
- iMediacoreExpanded partnership with iMedia provides digital agency services including SeatMe 3D venue experience for immersive seat selection and a Tessitura-integrated AI chatbot for 24/7 multilingual support. iMedia has nearly 20 years of experience building websites for Tessitura-powered institutions.
- CultureSuitecoreCultureSuite partnership provides the Peppered CMS platform combining website management, digital signage, and email marketing tools. All three tools integrate with Tessitura for seamless data sync across platforms. Serves members in North America and Europe with focus on digital sustainability for cultural venues.
- easy-connect (Ticket Gretchen GmbH)coreStrategic partnership with easy-connect provides white-label mobile engagement and ticketing apps purpose-built for the cultural sector. easy-connect's NextGen audience engagement platform integrates with Tessitura for real-time ticketing, customer data sync, and engagement features including push notifications, digital lotteries, and digital memberships.
- ASYMM DigitalcorePartnership with ASYMM Digital provides Tessitura members with full-funnel marketing agency services including strategy, media buying, content, creative, and analytics. Services span paid social, programmatic display, video, connected TV, email marketing, and paid search with preferred pricing for Tessitura community members.
- Grapeseed MediacoreTessitura partnered with Grapeseed Media to connect 800+ members with programmatic media expertise. Grapeseed helps arts organizations navigate digital advertising with multichannel strategies including display, native ads, digital video, audio, Connected TV, and digital out-of-home. The partnership delivers double-digit online ticket sales increases and 500-1000% average ROAS for arts clients.
Scale indicators9 records
Recent moves7 records
Expansion highlights6 records
Tessitura Software competitors and assessment
Company assessmentDirect peers
- AudienceView: Provider of ticketing, CRM, and event management software to performing arts venues, sports teams, and live entertainment organizations. AudienceView competes head-to-head with Tessitura in the performing arts ticketing and constituent management category, particularly in North America.
- Etix: Event ticketing and box office platform serving venues, promoters, and performing arts organizations with online and mobile ticketing solutions. Etix competes for the same live entertainment and arts venue customers on ticketing and audience engagement capabilities.
- PatronManager: CRM and ticketing solution for arts organizations built natively on the Salesforce platform, offering donor management, subscriptions, and marketing tools. PatronManager targets the same nonprofit arts customer base as Tessitura but with a Salesforce-native, cloud-first architecture.
- Spektrix: UK-based CRM and ticketing platform purpose-built for arts and cultural organizations, offering integrated box office, fundraising, and marketing tools. Spektrix is Tessitura's most direct international competitor in the arts/culture vertical with similar positioning and a comparable nonprofit-arts customer base.
- VBO Tickets: Cloud-based ticketing and box office software used by performing arts centers, theaters, and entertainment venues. VBO Tickets competes in the same arts and culture ticketing market segment with a more modern cloud architecture than legacy on-premises alternatives.
- Galaxy by Stellar (formerly Tessitura-Nebula legacy platforms): Box office and ticketing solutions used by performing arts centers, theaters, and entertainment venues for subscription management and admissions. Competes directly with Tessitura's ticketing and admissions module for the same performing arts venue customers.
Broad incumbents
- Salesforce (with Nonprofit Cloud and NPSP): Global CRM platform with a nonprofit-specific product layer (Nonprofit Cloud, NPSP) and a partner ecosystem including PatronManager. Salesforce competes indirectly by offering a general-purpose CRM that arts organizations can extend with vertical apps, putting horizontal pressure on Tessitura's positioning.
- Blackbaud: Large, publicly-traded provider of software, services, and expertise designed specifically for the nonprofit sector including arts and cultural organizations. Blackbaud's Raiser's Edge and Altru products overlap with Tessitura's fundraising and CRM capabilities, though Blackbaud serves a broader nonprofit base beyond arts.
- Active Network (Community Platforms / ACTIVE Network): Provider of activity and event registration software serving communities, camps, and organizations with registration, payment, and management tools. Active Network competes in adjacent event management and registration spaces relevant to Tessitura's education programs and event ticketing modules.
Others
- CultureSuite: Provider of the Peppered CMS platform for cultural venues, combining website management, digital signage, and email marketing with Tessitura integration. CultureSuite is a current Tessitura technology partner rather than a direct competitor, but represents adjacent digital tooling in the same arts/culture customer base.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Tessitura Software social profiles
Digital presenceTessitura Software financial estimates
Financial estimateRevenue estimate
Valuation estimate
Tessitura Software leadership team
Management profileNumber of profiles
Tessitura Software funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Tessitura Software M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Tessitura Software
What does Tessitura Software do?
Tessitura provides a unified CRM platform built specifically for arts and cultural organizations, integrating ticketing, fundraising, membership, marketing, education, and e-commerce capabilities into a single database. The platform serves more than 800 member organizations across the United States, Canada, the United Kingdom, Ireland, Austria, Australia, and New Zealand, supporting the full patron lifecycle for performing arts centers, museums, orchestras, and other cultural venues.
Is Tessitura Software a public or private company?
Tessitura Software is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Tessitura Software founded?
Tessitura Software was founded in 2001.
Where is Tessitura Software based?
Tessitura Software is headquartered in Dallas, United States, in the North America region.
How does Tessitura Software make money?
Three revenue lines are on record. Software Platform Membership is the primary driver. The others are training & Education and professional Services & Consulting.
Who are Tessitura Software's main competitors?
Direct peers on record are AudienceView, Etix, PatronManager, Spektrix, VBO Tickets and Galaxy by Stellar (formerly Tessitura-Nebula legacy platforms). Broad incumbents are Salesforce (with Nonprofit Cloud and NPSP), Blackbaud and Active Network (Community Platforms / ACTIVE Network). CultureSuite is listed as an others.
Does Tessitura Software have an API?
Yes. Tessitura offers an industry-leading API that enables flexible white-label platform integration and real-time data synchronization with partner systems. The API supports integration with Tessitura's CRM, ticketing, and e-commerce platform (TNEW) for custom implementations, real-time data access, and white-label digital solutions. Developer documentation is at docs.tessitura.com.
What industry is Tessitura Software in?
Tessitura Software's product category is Arts and Culture CRM Software. Its primary akta.pro industry code is MPAGABAM, Performing Arts Centers & Presenters (Programming/Booking), with a secondary code of BPAMAOAH, API Documentation & Developer Portals. Its NAICS code is 7114 and its SIC code is 7370.