Vivaconnect Private Limited
- Company typePrivate
- Founded2001
- HeadquartersAndheri, India
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Vivaconnect Private Limited does
Vivaconnect Private Limited operates Helo.ai, an AI-first Communications Platform as a Service (CPaaS) provider headquartered in Mumbai, India, serving 3,000+ enterprise customers across banking, financial services, insurance, retail, e-commerce, and utility verticals. Founded in 2001, the company has evolved over 25 years from marketing services and bulk SMS into a unified omnichannel messaging platform delivering 22Bn+ messages annually across SMS, WhatsApp, RCS, Voice, and Email channels.
The platform comprises core channel products (WhatsApp Business API, RCS, SMS, Voicebot, Email), application modules (Helo Convo for AI agents, Broadcast for campaigns, Helo Inbound for unified inbox, Helo Verify for OTP/authentication, Helo Clarity for analytics, Shortify for branded short links), and the Helo Hub white-label CPaaS for telecom operators. The technology stack is cloud-native, hosted on AWS India and Google Cloud Platform India with ISO/IEC 27001-aligned security, AES-256 encryption, and 99.99% uptime SLAs. AI capabilities are embedded across the portfolio, including NLP-powered chatbots, AI voicebots with text-to-speech and speech-to-text, predictive analytics, recommendation engines, and fraud detection, anchored by the 2026 launch of Helo Convo as an enterprise AI agent platform.
The company monetizes through usage-based API access (per message/per call pricing), white-label licensing fees from Helo Hub telecom partners, professional services for campaign management and custom chatbot development, and managed DLT compliance services for TRAI regulations. Go-to-market is enterprise-led with direct field sales, inside sales, channel partnerships through telecom operators, and active participation in industry events (WhatsApp Business Summits, CX Strategy Summit, India Digital Summit). Customer mix is heavily concentrated in BFSI, with marquee logos including HDFC Bank, Axis Bank, Kotak Mahindra Bank, Bajaj Finance, and Aditya Birla Capital Digital. The company is privately held and founder-owned by Vikram Raichura and Radhika Raichura, with no external institutional investment disclosed.
Vivaconnect Private Limited firmographics
Firmographics- Name
- Vivaconnect Private Limited
- Legal name
- VivaConnect Private Limited
- Website
- https://helo.ai
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
Vivaconnect Private Limited industry classification
Industry- Product category
- Cloud Communication Platform as a Service (CPaaS)
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Telephone Call Centers (56142)
- SIC
- Services-Telephone Interconnect Systems (7385), Services-Computer Programming Services (7371)
- akta.pro primary industry
- CPaaS (Programmable Voice, SMS, Video APIs) (HDAIAHAG)
- akta.pro secondary industries
- Messaging APIs, CPaaS & Programmable Communications (BPAMACAL), Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
Keywords
Where Vivaconnect Private Limited is headquartered
LocationHeadquarters
- HQ city
- Andheri
- HQ country
- India
- HQ region
- Asia
Offices3 records
Markets served
Vivaconnect Private Limited business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Infrastructure, Personnel, Marketing or Sales, Operations
Revenue model
- CPaaS Messaging Platform (API Access): Revenue from企业提供API access to multi-channel messaging infrastructure (SMS, WhatsApp, RCS, Voice, Email) enabling businesses to send automated campaigns, transactional messages, and customer communications. Billed on a usage/consumption basis (per message, per API call) with enterprise contracts for volume commitments. Key platform products include Broadcast, Helo Convo, Verify, Inbound, and Clarity.
- White-Label CPaaS (Helo Hub): Revenue from licensing the Helo Hub white-label CPaaS platform to telecom operators and ISPs, enabling them to offer enterprise messaging and voice automation under their own brand. Generates revenue through platform licensing, volume-based usage fees from sub-partners, and partner onboarding fees.
- Campaign Management Services: Managed services revenue from Helo.ai's expert team handling end-to-end messaging campaigns for clients — from strategy and content creation to execution across RCS, WhatsApp, and SMS channels. Clients pay for managed campaign services on top of messaging costs.
- Chatbot Development Services: Professional services revenue from custom chatbot development, deployment, and ongoing optimization across omnichannel platforms. Includes consulting, bot building, CRM/API integration, and analytics setup.
- DLT Compliance Management: Revenue from DLT registration, template management, and compliance monitoring services helping businesses navigate TRAI regulations for SMS delivery in India. Typically bundled with messaging platform access.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Multi-year contract | Enterprise CPaaS Platform - Custom pricing based on volume and channel mix |
Go-to-market motion4 records
Distribution channels5 records
Marketing channels9 records
Vivaconnect Private Limited product offering
Product offeringCore offering
Vivaconnect Private Limited, operating as Helo.ai, provides an AI-first omnichannel Communication Platform as a Service (CPaaS) that enables enterprises to engage customers across SMS, WhatsApp, RCS, Voice, Email, and chatbot channels from a single dashboard. The platform offers AI-powered chatbots, voicebots, campaign automation, OTP/2FA authentication, marketing analytics, white-label CPaaS for telecom operators, and managed campaign and DLT compliance services. The company targets large enterprises in banking, financial services, insurance, retail, e-commerce, and utilities.
Product overview
Helo.ai is an AI-first CPaaS (Communications Platform as a Service) platform operated by Vivaconnect Private Limited. The product portfolio consists of a unified communication platform with multiple channels (WhatsApp, RCS, SMS, Email, Voicebot), application products (Broadcast, Helo Convo, Helo Inbound, Helo Hub, Helo Verify, Helo Clarity, Shortify), and services (Chatbot Development, Integrations, Campaign Management, DLT Management). The platform enables enterprises to engage customers across multiple channels from a single dashboard, powered by AI for automation, personalization, and analytics.
Differentiator
Problem solved
Functional benefit
Products and services
- Helo Convo Enterprise AI agent platform that unifies chat and voice across 15+ channels. Enables businesses to build AI agents from a single prompt in five minutes for end-to-end query resolution across text and voice interactions, targeting enterprise customer engagement teams.
- Broadcast AI-powered campaign management platform for sending automated campaigns across SMS, WhatsApp, RCS, and Email, designed for enterprise marketing and customer engagement teams to deliver targeted messages at scale.
- Helo Verify End-to-end authentication solution for OTP delivery and SIM binding security, providing multi-channel verification via SMS, email, or WhatsApp with fraud prevention capabilities for enterprise security and onboarding teams.
- Helo Inbound AI-powered customer service platform for managing incoming messages across SMS, WhatsApp, and email from a single platform with real-time processing and analytics, targeting enterprise customer support teams.
- Helo Hub White-label CPaaS platform enabling telecom operators and enterprises to deploy their own branded messaging and voice automation services with multi-tier partner management and flexible deployment options.
- Helo Clarity Marketing analytics and attribution platform providing campaign tracking, customer insights, and conversion measurement from click to customer outcomes for enterprise marketing teams.
- SMS API AI-driven, secure SMS platform ensuring high delivery rates, compliance, and real-time tracking for transactional updates, offers, OTPs, and alerts, targeting enterprise developers and marketers.
- WhatsApp Business API Official Meta WhatsApp Business API integration for automating chats, sending rich media, and scaling customer engagement for support, offers, and relationship management across enterprise customer-facing teams.
- RCS Business Messaging Rich Communication Services delivering app-like messaging experiences with verified sender IDs, rich media, and interactive buttons for enterprise customer engagement.
- Voicebot AI-powered voicebot for automating customer interactions with human-like voice conversations, 24/7 support, appointment scheduling, and real-time voice assistance for enterprise customer service and sales teams.
- Email API Email marketing automation platform with AI-driven personalization, comprehensive performance tracking, automated campaigns, and high deliverability for opens, clicks, and conversions targeting enterprise marketers.
- Shortify Branded and trackable short URL generator for boosting click-through rates, optimizing SMS costs, and gaining real-time insights with measurable link impact across SMS and WhatsApp campaigns.
Quantifiable outcome
- OTP delivery within 10 seconds at 97% rate, 1.5% faster than industry benchmarks
- +9 more outcomes
Companies that use Vivaconnect Private Limited
Customer profileNamed customers13 records
Segments7 records
Ideal customer profiles5 records
Vivaconnect Private Limited technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability10 records
Feature11 records
Vivaconnect Private Limited partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- Meta Platforms, Inc. (WhatsApp BSP)coreHelo.ai is an Official Meta Partner and WhatsApp Business Solution Provider (BSP), enabling delivery of WhatsApp messages and status callbacks through the Helo.ai CPaaS platform. This is a foundational channel partnership that powers WhatsApp Business API access for Helo.ai's enterprise customers.
- Google LLC (RCS)coreHelo.ai is an authorized Google RCS messaging partner enabling delivery of Rich Communication Services (RCS) for enterprises. RCS provides app-like experiences with verified sender IDs, rich media, interactive buttons, and carousels within the SMS channel.
- Licensed Indian Telecom OperatorscoreIndian telecom operators enable SMS delivery, DLT compliance, and sender ID management for Helo.ai's CPaaS platform. Partnerships are critical for TRAI compliance and reliable SMS routing across India's telecom network.
- Amazon Web Services (AWS) IndiacoreAWS India provides cloud infrastructure, virtual servers, and data storage for Helo.ai's CPaaS platform. Data residency is maintained in certified data centers in Mumbai and Noida.
- Google Cloud Platform (GCP) IndiacoreGCP India hosts select Helo.ai services and microservices, providing additional cloud infrastructure redundancy and compute capacity for the CPaaS platform.
- WhatsApp Business Summit (WABS)coreHelo.ai is an Official Meta Partner and Featured Partner at WhatsApp Business Summits (Bengaluru and Mumbai 2026). These partnerships provide brand visibility, lead generation, and direct access to WhatsApp Business API enterprise customers.
Scale indicators13 records
Recent moves7 records
Expansion highlights6 records
Vivaconnect Private Limited competitors and assessment
Company assessmentDirect peers
- Sinch: Global CPaaS provider offering messaging, voice, email, and conversational AI across SMS, WhatsApp, and RCS. Comparable to Helo.ai in product scope and channel coverage, with stronger international presence and enterprise customer base.
- MessageBird (Bird): Global CPaaS platform offering SMS, WhatsApp Business API, email, voice, and AI agents. Comparable to Helo.ai in omnichannel messaging approach and target mid-market and enterprise customers across multiple geographies.
- Infobip: Global CPaaS platform offering SMS, WhatsApp, RCS, email, voice, and conversational AI across 200+ countries. Direct competitor with similar product breadth and Meta/Google channel partnerships, though at significantly larger scale and broader geographic footprint.
- Twilio: Global CPaaS leader providing programmable SMS, WhatsApp, voice, email, and AI chatbot APIs. Direct competitor to Helo.ai at the platform level, though Twilio operates at far larger scale and serves a more developer-centric customer base.
- Gupshup: Indian CPaaS and conversational AI platform offering SMS, WhatsApp Business API, RCS, voice, and AI chatbot solutions to enterprise customers across BFSI, retail, and ecommerce. Direct competitor to Helo.ai in the Indian CPaaS market with similar channel coverage and BSP partnerships.
- Tanla Platforms (Karix Mobile): Indian CPaaS leader offering enterprise messaging, voice, and conversational AI through its Karix Mobile and Wisely platforms. Direct competitor to Helo.ai serving largely overlapping BFSI and enterprise verticals with similar SMS, WhatsApp, and RCS offerings.
- Plivo: CPaaS provider offering SMS, voice, WhatsApp, and email APIs to enterprise and SMB customers. Comparable to Helo.ai in core programmable messaging capabilities, though Plivo is more developer-focused and serves a broader international customer base.
- Netcore Cloud: Indian martech and CPaaS provider offering SMS, WhatsApp Business API, email, and AI-powered customer engagement solutions. Comparable to Helo.ai in serving BFSI and ecommerce verticals with omnichannel communication and chatbot capabilities.
Broad incumbents
- Vonage (Ericsson): Established CPaaS and UCaaS provider owned by Ericsson, offering SMS, voice, video, and WhatsApp Business API solutions. Overlaps with Helo.ai in messaging APIs but operates as part of a broader communications portfolio aimed at large global enterprises.
Emerging players
- Yellow.ai: Enterprise AI agent and conversational automation platform with strong India presence serving BFSI, retail, and ecommerce verticals. Partially comparable to Helo.ai's Helo Convo chatbot product, with greater focus on AI-first agent automation rather than channel breadth.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Vivaconnect Private Limited social profiles
Digital presenceVivaconnect Private Limited compliance and trust
Trust signalCompliance6 records
Vivaconnect Private Limited financial estimates
Financial estimateRevenue estimate
Valuation estimate
Vivaconnect Private Limited leadership team
Management profileNumber of profiles
Profiles6 records
Vivaconnect Private Limited funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Vivaconnect Private Limited M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Vivaconnect Private Limited
What does Vivaconnect Private Limited do?
Vivaconnect Private Limited, operating as Helo.ai, provides an AI-first omnichannel Communication Platform as a Service (CPaaS) that enables enterprises to engage customers across SMS, WhatsApp, RCS, Voice, Email, and chatbot channels from a single dashboard. The platform offers AI-powered chatbots, voicebots, campaign automation, OTP/2FA authentication, marketing analytics, white-label CPaaS for telecom operators, and managed campaign and DLT compliance services. The company targets large enterprises in banking, financial services, insurance, retail, e-commerce, and utilities.
Is Vivaconnect Private Limited a public or private company?
Vivaconnect Private Limited is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Vivaconnect Private Limited founded?
Vivaconnect Private Limited was founded in 2001. It employs 101 to 250 people.
Where is Vivaconnect Private Limited based?
Vivaconnect Private Limited is headquartered in Andheri, India, in the Asia region.
How does Vivaconnect Private Limited make money?
Five revenue lines are on record. CPaaS Messaging Platform (API Access) is the primary driver. The others are white-Label CPaaS (Helo Hub), campaign Management Services, chatbot Development Services and DLT Compliance Management.
Who are Vivaconnect Private Limited's main competitors?
Direct peers on record are Sinch, MessageBird (Bird), Infobip, Twilio, Gupshup, Tanla Platforms (Karix Mobile), Plivo and Netcore Cloud. Vonage (Ericsson) is listed as a broad incumbent. Yellow.ai is listed as an emerging player.
Does Vivaconnect Private Limited have an API?
Yes. Helo.ai offers enterprise-grade APIs for seamless connectivity across platforms, enabling programmable messaging, chatbot automation, campaign management, and real-time analytics. The APIs support integrations with CRMs, ERP systems, and enterprise applications. The platform provides low-code/no-code solutions for simplified integration.
What industry is Vivaconnect Private Limited in?
Vivaconnect Private Limited's product category is Cloud Communication Platform as a Service (CPaaS). Its primary akta.pro industry code is HDAIAHAG, CPaaS (Programmable Voice, SMS, Video APIs), with a secondary code of BPAMACAL, Messaging APIs, CPaaS & Programmable Communications. Its NAICS code is 5182 and its SIC code is 7385.